Independence Australia
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    Independence Australia
    (46 reviews)
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    Company Reviews

    Working at Independence Australia

    3.446 ratings in total
    5
    17
    4
    9
    3
    5
    2
    7
    1
    8
    83%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(46 ratings)
    Career development
    3.1(45 ratings)
    Benefits & perks
    3.1(45 ratings)
    Management
    3.0(46 ratings)
    Working environment
    3.4(46 ratings)
    Diversity & equal opportunity
    3.5(46 ratings)
    Ratings for Independence Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 46 reviews sorted by most recent
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    2.0
    DSW
    Mar 2026
    Croydon VIC 313612 to 13 years in the role, current employee
    Not the company any sincere carer wants to work for.
    The good thingsSupporting clients in their day to day activities, and assisting them to achieve goals that they have set is extremely rewarding.
    The challengesManagement is top heavy .. You will not be appreciated nor given room for advancement. HR is NOT looking out for you. Very disappointing over all.
    5.0
    Talent Acquisition Partner
    Apr 2025
    West Footscray VIC 3012Less than 1 year in the role, former employee
    it’s a chapter I’ll always look back on with appreciation.
    The good thingsAfter working at Independence Australia for over a year, I can confidently say it’s been an incredibly rewarding experience—largely thanks to the amazing People Experience team. From day one, I felt welcomed, supported, and genuinely valued.
    The challengesnothing at this stage
    5.0
    Talent Acquisition Officer
    Jan 2025
    West Footscray VIC 30125 to 6 years in the role, current employee
    Work with friends and enjoy coming to work every day. Even the bad days become better when you work in a supportive and fun place!
    The good thingsSupportive and inclusive work environment. Meet as colleagues then become friends. Working for a purpose.
    The challengesJust the traffic as I live quite a distance from the workplace.
    1 person found this helpful
    3.0
    Customer Service Officer - Key Accounts
    Mar 2024
    West Footscray VIC 30121 to 2 years in the role, former employee
    I would 100% work in key accounts again. Overall a good workplace but can have its challenges.
    The good thingsThere is thorough training. Salary packaging. Customer service officers have opportunities to advance to the key accounts team, although job openings are rare. The key account supervisor is extremely helpful, understanding and friendly. Monthly and quarterly rewards programs.
    The challengesCustomer service can be hard. There were lots of complaints in my time from customers - which did improve by the end. No flexibility in regards to working from home. All work must be in the office. Upper management have no clue what the customer service team go through.
    3 people found this helpful
    5.0
    Talent Acquisition Specialist
    May 2023
    Melbourne VIC 30001 to 2 years in the role, current employee
    Met expectations.
    The good thingsSupport, variety in project work, collaborative.
    The challengesAccommodating significant growth.
    2 people found this helpful
    2.0
    Storeperson
    Feb 2023
    1 to 2 years in the role
    There are better places to work.
    The good thingsWeekly pay. Not much overtime since they don't like paying it.
    The challengesLow pay and high expectations
    1 person found this helpful
    5.0
    Account manager
    Dec 2022
    3 to 4 years in the role, former employee
    A great opportunity to learn a new industry while supporting a social enterprise
    The good thingsGreat team environment Company values Team management Travel Roadshows
    The challengesBack of house processses
    3 people found this helpful
    5.0
    Customer Service Supervisor
    Oct 2022
    5 to 6 years in the role, former employee
    Great opportunities for professional and personal development
    The good thingsCareer progression. Supportive Managers
    The challengesIssues relating to staff shortages
    3 people found this helpful
    5.0
    Accounts Role
    Oct 2022
    Less than 1 year in the role, current employee
    Very attainable supervisors and colleagues, and flexible working environment.
    The good thingsA great working environment with flexible working hours. Team is very welcoming and extremely helpful.
    The challengesNot any as of today's date.
    3 people found this helpful
    5.0
    Human Resource Business Partner
    Jul 2022
    3 to 4 years in the role, former employee
    A great workplace with good people working towards a good and common cause!
    The good thingsThis place has some amazing people to work with. Once you connect with the cause, it will keep you going. I have grown and learned a lot during my journey with Independence Australia.
    The challengesIndependence Australia has grown exponentially and I feel they are facing the challenges with coping with the rapid growth. I would see this as an opportunity rather than a challenge.
    5 people found this helpful
    4.0
    Return to Work Coordinator
    Jun 2022
    1 to 2 years in the role, former employee
    I loved working here. You feel like you're making a difference in peoples lives, hence why I'm returning to the organization for a second time.
    The good thingsThe organization is stable and expanding. Allows for work life balance. The organization values good workers and team members. I enjoyed the work environment and working collaboratively with other departments and business units.
    The challengesLike any organization there expanding and this brings new challenges. However this can be worked through.
    8 people found this helpful
    4.0
    Human Resources
    Jun 2022
    1 to 2 years in the role, former employee
    Human Resources
    The good thingsGreat managers and work place culture. Lots of opportunity to upskill, with managers who support you in your development.
    The challengesThe organisation is large, growing and busy. However, this offers lots of opportunity to develop and grow as a professional. I left the organisation ready to take a step up.
    8 people found this helpful
    4.0
    Manager
    Jun 2022
    Great place to start out and grow
    The good thingsI was well supported by an innovative, compassionate and engaged manager who encouraged me to grow.
    The challengesSilos within the organisation made teamwork difficult at times, and little career progression opportunities once I reached a certain point.
    8 people found this helpful
    4.0
    Business Analyst
    Jun 2022
    1 to 2 years in the role, former employee
    Good place to work
    The good thingsGood work life balance
    The challengesDealing with Management
    9 people found this helpful
    5.0
    Administration Assistant/ Rostering
    Jun 2022
    Less than 1 year in the role, former employee
    Great place to work!
    The good thingsAmazing culture, supportive and caring team and overall a great place to work!
    The challengesThere aren't any negative challenges!
    10 people found this helpful
    5.0
    Customer Service Representative
    May 2022
    3 to 4 years in the role, current employee
    Every organisation has challenges however, working with Independence Australia for the last 4 years has been worth it!
    The good thingsThe ability to be able up skill
    The challengesEvery organisation has its challenges however, working with IA for the last 4 years has been liberating and have been an amazing experience of what an organisation such as IA can have on a targeted community
    10 people found this helpful
    4.0
    Technology Department
    Nov 2021
    Good organisation with good opportunities.
    The good thingsGreat people, team and passionate people
    The challengesFast growing and complex organisation
    10 people found this helpful
    4.0
    Manager
    Mar 2021
    A great way to build knowledge and get loads of experience within a supportive team.
    The good thingsExperiencing high growth which means for lots of opportunities. Welcoming environment, when you get stuck you can count on lots of people rolling up there sleeves to help you out.
    The challengesThe workload can be challenging and there can be lots of different perspectives so change can take awhile.
    10 people found this helpful
    2.0
    HR
    Jan 2021
    Very poor employment experience
    The good thingsThere were some good people
    The challengesA company with a very high turnover, poor work culture, and lack of human-centric leadership.
    6 people found this helpful
    2.0
    Client Services Role
    Mar 2020
    former employee
    Company suffers from very poor communication internally.
    The good thingsGenerally nice people to work with
    The challengesExtremely poor communicaton between departments. Lack of accountability with management.
    5 people found this helpful
    2.0
    Account Coordinator
    Mar 2020
    Less than 1 year in the role, former employee
    I left due to poor management and poor treatment of staff. It had defeated me to the point I could no longer continue to work there
    The good thingsI enjoyed the peers I worked with
    The challengesThe juggling of a case load more than one person can handle.
    5 people found this helpful
    3.0
    Fieldworker
    Feb 2020
    current employee
    it could be better
    The good thingsthey have great clients
    The challengesit is hard to get shifts
    8 people found this helpful
    1.0
    Customer Service Representative
    Jan 2020
    Phone staff are overworked and barely supported.
    The good thingsProvides a valuable service to the community.
    The challengesPoor training, often held at 7am. Tiny floor staff dealing with up to 2000 calls a day. Unsupportive, often rude management. Long hours with mandatory overtime. Little room for retraining due to low staff/high call numbers. Ineffective HR.
    4 people found this helpful
    1.0
    Disability Support Worker
    Jan 2020
    current employee
    There are much better agencies to work for
    The good thingsWorking with lovely clients
    The challengesAll contact is through email and texts. You will have connection to the workplace. You don’t know who your boss is because you’re never told anything. After 15 years they have no clue who I am. Not a place to feel valued and supported.
    5 people found this helpful
    2.0
    Undisclosed
    Nov 2019
    Would not work there again.
    The good thingsSalary packaging. Onsite parking.
    The challengesVery Poor culture. No room for advancement. Senior management do not act on concerns. Slow and outdated systems and ways of thinking.
    1 person found this helpful
    1.0
    DSW
    Nov 2019
    9 to 10 years in the role, current employee
    Helping clients with a variety of needs and backgrounds is great
    The good thingsworking with a variety of clients with different needs, backgrounds and ages.
    The challengesNo training for working with clients with certain issues,no follow up by admin to provide that especially.
    3 people found this helpful
    4.0
    Disability Support Worker
    Sep 2019
    9 to 10 years in the role, former employee
    rewarding work at the end of the day
    The good thingsrefresher course every year
    The challengesdistance support, mostly get support through phone, less face to face communication
    2 people found this helpful
    1.0
    Disability Support Worker
    Sep 2019
    Terrible place to work
    The good thingsThe clients we’re fantastic
    The challengesManagement , rostering and wage
    2 people found this helpful
    5.0
    Dissability Support Worker
    Feb 2018
    I would recommend Independence Australia for you, if looking for work.
    The good thingsYou choose your time and your availability ,theres always work there for you
    The challengesMeeting new clients with different challenges for you and you learn from your daily baiss, theres always training for you
    2 people found this helpful
    1.0
    Customer Service Officer
    Feb 2018
    good at the start until true colours come through
    The good thingsNot for profit that provides a good service to the community
    The challengesTerrible management. If you're not liked or not one of the favoured employees, they will find a way to push you out.
    5 people found this helpful
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