Employees appreciate the supportive and friendly colleagues at ING, often describing the team environment as feeling like family. The competitive pay and benefits are frequently mentioned as strengths, with salaries often exceeding those at other major banks, along with bonuses and perks. Work/life balance and flexibility are valued, with options for working from home. Additionally, there is a genuine focus on customers and opportunities to learn about banking procedures.
However, there are some potential challenges, such as management support being inconsistent across different teams, with varying levels of competence and communication. Training programmes have been described as disorganised in some areas, leaving employees feeling underprepared. The workload can be demanding, with some teams feeling under-resourced and staff managing multiple projects at once. Systems and processes are noted as being outdated in some areas, and role clarity could be improved with clearer expectations.