Insurance House Group
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    Insurance House Group
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    Company Reviews

    Working at Insurance House Group

    3.617 ratings in total
    5
    9
    4
    2
    3
    0
    2
    3
    1
    3
    82%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(17 ratings)
    Career development
    3.6(17 ratings)
    Benefits & perks
    3.4(17 ratings)
    Management
    3.5(17 ratings)
    Working environment
    3.6(17 ratings)
    Diversity & equal opportunity
    3.8(17 ratings)
    Ratings for Insurance House Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 18 reviews sorted by most recent
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    3.0
    Team Member
    Nov 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Good team, provides flexibility, lacks training
    The good thingsTeam environment is good, flexibility to work from home, helps when you have kids.
    The challengesManagement and training
    2.0
    Account Manager
    Apr 2023
    Melbourne VIC 3000former employee
    Used to be a great place to work before the change in management. Unfortunately the company became top heavy with middle management who had no idea what they were talking about and only cared about making as much money as possible. This meant overloading employees with more work, providing no assistance & just simply not caring. No loyalty to their long standing employees whatsoever who just became a number. Worst part is the company parades around like it cares about its people and clients.
    The good thingsPeers were supportive and helpful
    The challengesInexperienced management who do not care about their employees.
    5.0
    IT Systems Lead
    Mar 2022
    1 to 2 years in the role, current employee
    Great place to work and learn.
    The good thingsGood bunch of people, business is growing, plenty of work and can learn heaps from colleague and management.
    The challengesDeal with business growth.
    5.0
    Relationship Executive
    Mar 2022
    1 to 2 years in the role, current employee
    As difficult as the impact COVID has had on work, I feel like IHG did really well. Managers and the leaders of the business kept us as informed as they can and have made themselves available should I need. Have recommended this business to family and friends as a great company to grow in.
    The good thingsFrom day one, people were extremely helpful and willing to assist me anyway they could. I feel as if it is pretty clear communication between the different levels of management.
    The challengesCOVID and shifting to work from home for the early stages of it were challenging. It was so new to all of us that at times you felt isolated however that wasn't my managers or companies direct issue ,we all were learning and adapting.
    1.0
    Client Services Officer
    Mar 2022
    Less than 1 year in the role, former employee
    Would NOT recommend
    The good thingsNothing good, only good coffee machine and good location to a train station
    The challengesUnrealistic and high expectations on staff with little to no help or understanding from management. Very little proper training provided, was advised to learn on the job and when put into “training sessions” still very little actual training was provided.
    3 people found this helpful
    5.0
    Talent Acquisition Partner
    Jan 2022
    current employee
    Ideally, where I'd like to be for the next 10 years!
    The good thingsIncredibly welcoming and accepting team, willing to train and share knowledge to empower their team members to succeed in their roles.
    The challengesStarting in a lockdown - but that would have been in any role. The team at Insurance House Group did an exceptional job at onboarding and inducting me virtually.
    1 person found this helpful
    2.0
    Broker
    Nov 2021
    Average
    The good thingsNot much was considered good
    The challengesManagement dont offer much advancement. Too focused on numbers to consider bigger pictures
    5.0
    Manager
    Sep 2021
    1 to 2 years in the role, current employee
    Great place to work, would certainly recommend.
    The good thingsGood culture with a focus on work life balance.
    The challengesNo real challenges. IHG challenges its staff, but with realistic expectations. Not many companies execute this as well as they do.
    1 person found this helpful
    5.0
    Relationship Executive
    Sep 2021
    1 to 2 years in the role, current employee
    Insurance House is the best company I've worked for!
    The good thingsFantastic place to work! The team are friendly and helpful and management truly value the input of their staff. Insurance House is also flexible and help you to achieve a really positive work/life balance.
    The challengesNo real challenges to report, I've been genuinely happy with my time so far at Insurance House. All workplaces have their little issues but nothing that hasn't been answered or overcome.
    3 people found this helpful
    5.0
    Senior Relationship Manager
    Sep 2021
    Less than 1 year in the role, current employee
    Fantastic place to work, awesome culture and people
    The good thingsAwesome business to work in, not the normal corporate attitude, fantastic managers right to the top who listen, care, empathise, support, and treat you as an equal; flexible work/life balance, friendly staff who support and back each other. The best broking business I've ever worked in over 30+ years. Lovely place to work.
    The challengesNo challenges other than the normal in this industry.
    3 people found this helpful
    5.0
    Manager
    Sep 2021
    current employee
    Growing business, great culture with many opportunities
    The good thingsGreat culture, great team.
    The challengesNo real concerns to report.
    1 person found this helpful
    5.0
    Insurance Specialist
    Sep 2021
    5 to 6 years in the role, former employee
    Good culture and benefits
    The good thingsGreat company and great people.
    The challengesChallenges are no different from any other workplace
    4.0
    Senior Manager
    Sep 2021
    1 to 2 years in the role, current employee
    A very welcoming team of great people. Excellent onboarding process (thanks, Josh!) Thoroughly enjoying my time and look forward to the future successes and growth we will achieve together.
    The good thingsValues lead organisation with good work-life balance, approachable management, openness to change and feedback, and growth opportunities.
    The challengesAs a growing business, IHG are working through some of the common challenges many businesses face during this process. An area of imporvement would be to implement proactive approaches to execute their strategic plans.
    1 person found this helpful
    4.0
    Senior Insurance Broker
    Sep 2021
    Great place to work and build a long term career
    The good things- Great team culture - Very approachable management team - Flexible approach to work - Always an oppourtunity put in front of you
    The challenges- Growing business has seen significant change - At times throughout the year can be extremely busy but within normal expectations
    2 people found this helpful
    5.0
    Senior Manager
    Sep 2021
    current employee
    Great culture and business to be a part of
    The good thingsGreat employee benefits. Great culture. Visibility of strategy
    The challengesLots of different offices so hard to meet everyone in person
    2 people found this helpful
    1.0
    Assistant
    Sep 2019
    Not worth it
    The good thingsTraining and work experience
    The challengeshigh expectation with minimal pay
    1 person found this helpful
    1.0
    Broker
    Jun 2019
    1 to 2 years in the role
    Some good. Mostly bad
    The good thingsSome good people managers that are willing to develop staff
    The challengesWhen buying companies/ portfolios, putting them as directors. Bad culture, systems/ processes to help out staff.
    2.0
    Supervisor
    May 2019
    3 to 4 years in the role
    Other than money, nothing to offer
    The good thingsSalary was slightly above standard. Most of the staff are friendly.
    The challengesLack of direction. Hard to get opionions heard. Training other than insurance training was non existent.
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