I've seen a lot of change here and love the direction we're on, the team we have built and the outlook for the future.The good thingsIsentia has the premium and most comprehensive service in the market, and it's a pleasure to help our clients make better-informed decisions - with real and validated data. We have gone through a lot of change in recent times and that has been difficult for some, leading to some turnover. We now have a great team in place and strong pipeline of product development has been flowing through in recent months. With so much change there's great opportunity for career progression for high performers.
The challengesWe are the industry leader in our field and have to deal with a lot of \"me-toos\" offering watered-down versions of what we do at bargain-basement prices. Typically clients come back to us but unfortunately it's only after they've committed budget, time and reputation on something that doesn't cut it. Internally, we've been focused on building a superior service for our clients, often to the detriment of having the most whizz bang systems and offices for our people. With our new leadership team and better processes in place, we're seeing improvements internally, which is a welcomed relief.