Just Better Care
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    Just Better Care
    (105 reviews)
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    Company Reviews

    Working at Just Better Care

    3.4105 ratings in total
    5
    43
    4
    18
    3
    9
    2
    10
    1
    25
    81%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(105 ratings)
    Career development
    3.2(105 ratings)
    Benefits & perks
    2.9(104 ratings)
    Management
    3.3(105 ratings)
    Working environment
    3.4(105 ratings)
    Diversity & equal opportunity
    3.6(105 ratings)
    Ratings for Just Better Care are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 105 reviews sorted by most recent
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    1.0
    Care Coordinator
    Feb 2026
    Campbelltown NSW 2560Less than 1 year in the role, former employee
    No, No, NO. Management is horrific
    The good thingsThe work and the clients.
    The challengesThe Management, culture, compassion for clients, sanity.
    People and Culture AdvisorThank you for taking the time to share your feedback regarding your experience as a former employee. We genuinely value feedback from our team members as it helps us continuously improve our workplace and the support we provide. We are very disappointed to hear that your experience did not meet expectations. As each Just Better Care office is independently owned and operated, if you are open to it; we would welcome the opportunity to discuss your experience further. Please feel free to contact Just Better Care Australia so we can better understand your concerns. Thank you again for sharing your review and we look forward to hearing from you.
    30d+ ago
    2.0
    Scheduling Administrator
    Jan 2026
    Rockhampton QLD 4700Less than 1 year in the role, former employee
    If you like back stabbing and immaturity go for it!
    The good thingsThings started off great at the start all smiles and friendly
    The challengesThe back stabbing, the immaturity levels.
    People and Culture AdvisorThank you for taking the time to share your feedback. We are disappointed to hear that your experience did not meet expectations. As each Just Better Care office is independently owned and operated, we would appreciate it if you could let us know which office your review relates to so we can follow up with the relevant local management team. If you are open to discussing your experience further, please feel free to contact Just Better Care Australia. Your feedback is important to us and helps us continue to improve.
    30d+ ago
    5.0
    Community Support Professional
    Jan 2026
    Port Macquarie NSW 24441 to 2 years in the role, current employee
    A welcoming workplace with many rewarding experiences!
    The good thingsMy experience at JBC has been so rewarding and easy from the beginning. Even my invite for an interview was done with my interests in mind. I have been very well supported in my professional development, with regular opportunities for training both in groups and as an individual. I have been given a schedule that fits my lifestyle and have been met with understanding and flexibility in tricky times. The staff in the office are absolutely wonderful. They truly do care for their staff in the same way they do their clients. I have been recognised for my efforts above and beyond what I could have hoped. Everybody I have worked with at JBC has upheld the values. I am very proud to work with with them.
    The challengesI have not experienced any challenges. If I did, I know that I could be comfortable to bring them to the table and that action would be taken.
    People and Culture AdvisorThank you for your wonderful feedback! We’re thrilled to hear that your experience at JBC has been rewarding and supportive, and that you feel valued both professionally and personally. It’s fantastic to know our team and flexible approach have made such a positive impact. We’re proud to have you with us!
    30d+ ago
    5.0
    Community Support Worker Level 2
    Jan 2026
    Port Macquarie & Mid North Coast NSW3 to 4 years in the role, current employee
    If you genuinely love support work- Don't wait any longer to join JBC
    The good thingsI love that at Better Better Care words and action align! When they say that they believe in matching the right staff with the right client- you better believe it!! I have worked for JBC for 3.5 years and do not plan on leaving anytime soon. It just doesn't feel like work when I am truly matched with a client that I enjoy the company of. Another great thing I enjoy about JBC is that they really do recruit the best people. At my interview I was told, "We don't just employ anyone". "Sure", I quietly thought. But I decided to take a punt. Years later I have to say that they have honoured their word. With the exception of just one staff member (who was very quickly sorted out) I have worked alongside of the most amazing, professional, genuinely caring people- it truly is a pleasure that I do not take for granted.
    The challengesI have not found any challenges. JBC allows you to have a voice- this means absolutely anything can be problem-solved before it becomes an issue.
    People and Culture AdvisorThank you for sharing your experience and for being part of the team for the past 3.5 years. We’re so pleased to hear that you feel well matched with your clients and supported in your role. Building strong connections between our staff and clients, and maintaining a team of caring, professional people, is something we truly value. It’s also great to know you feel comfortable having a voice and raising any concerns. We really appreciate your dedication and the care you bring to your work every day.
    30d+ ago
    5.0
    Care Partner
    Jan 2026
    Port Macquarie & Mid North Coast NSW6 to 7 years in the role, current employee
    An amazing place to work
    The good thingsI have worked for Just Better Care Mid North Coast team for over 6 years and have loved every minute of it. The team is professional, dedicated and very committed to improving the lives of older people and people living with disability. The office team and support team are amazing!
    The challengesI would not want to improve anything
    People and Culture AdvisorThank you for your kind review and for being such a valued member of the Just Better Care Mid North Coast team for over six years. We truly appreciate your dedication and commitment to supporting participants. It’s wonderful to hear that you enjoy working alongside such a professional and supportive team. Feedback like yours means a lot and reflects the positive culture we strive to maintain. Thank you again for sharing your experience.
    30d+ ago
    5.0
    Care Cordinator
    Jan 2026
    Port Macquarie NSW 24443 to 4 years in the role, current employee
    Appreciative of working at Just Better Care Mid North Coast.
    The good thingsI love what I do & who I work for & with. Just Better Care Mid North Coast has a fantastic team, both in the office & out in the field. JBCMNC are very supportive, driven by values & are highly committed to both staff & clients alike. I especially appreciate the wonderful team environment that is here.
    The challengesNothing at this moment
    People and Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We are delighted to hear about your positive experience at Just Better Care.
    30d+ ago
    1.0
    Admin staff
    Oct 2025
    Chermside QLD 40322 to 3 years in the role, former employee
    Terrible. Wouldn’t recommend to anyone
    The good thingsNil. Started off fine, things turned sour quickly
    The challengesManagement. No support or accountability
    2 people found this helpful
    People and Culture Team, Just Better Care AustraliaThank you for taking the time to provide a review. We value all feedback and appreciate you sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Community Support Worker
    Oct 2025
    Hobart TAS 70001 to 2 years in the role, current employee
    Definitely the company to work for
    The good thingsFreedom of choice, wonderful office staff, totally approachable and obliging, so helpful, its relaxing to go to work
    The challengeshavent had any challenges yet
    People and Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We are delighted to hear about your positive experience at Just Better Care and proud of the workplace benefits that we offer.
    30d+ ago
    1.0
    Support Worker
    Aug 2025
    Gosford & Central Coast NSWLess than 1 year in the role, former employee
    A waste of my time, they just assume everyone wants to drive crazy distances in their own car...when I said I'd prefer shorter travel....
    The good thingsInduction as I was let go 2 days later as I requested work closer to home.
    The challengesUnprofessional way of employing me and having me chase up documents and certs...wasted a massive amount of time.
    People and Culture Team, Just Better Care AustraliaThank you for taking the time to provide a review. We value all feedback and appreciate you sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    1.0
    Home Carer
    Feb 2025
    Lismore & Far North Coast NSW1 to 2 years in the role, former employee
    Just haven't the clients for the work. Wouldn't waste my time
    The good thingsThey did have cars to use for visits.
    The challengesInconsistent work patterns, last minute cancellations.
    1 person found this helpful
    People and Culture Team, Just Better Care AustraliaThank you for taking the time to share your feedback. We value all feedback and employee experiences and will be sure to share you insights around the challenges you experienced with the local management team.
    30d+ ago
    5.0
    Finance Role
    Jan 2025
    Birtinya QLD 45751 to 2 years in the role, current employee
    I enjoy my time in Just Better Care and will have fond memories. You can talk to the management and they will actually listen to you.
    The good thingsWhen management shows how industrious you are with your work, they will reward you.
    The challengesThere's opportunity for other colleagues to work as a team.
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. Thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    1.0
    Support worker
    Aug 2024
    Cobram VIC 3644
    Not recommended, highly unprofessional
    The good thingsClients are great, work solo
    The challengesPoor management and office staff, no respect for staff, insufficient travel times, no communication, lack of hours, hostile owner.
    4 people found this helpful
    People & Culture Team, Just Better Care AustraliaThank you for taking the time to share feedback about your experience as a former Employee. We value this feedback so we can continuously improve; and we are very disappointed to learn about your experience. Please note each office is individually owned and operated. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Operations Manager
    Feb 2024
    Sydney NSW 20005 to 6 years in the role, former employee
    Really loved working for Just Better Care!
    The good thingsGreat team and working environment
    The challengesChanging nature of government funding
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience working with a great team. Thank you for also sharing your insights around the challenges based on your experience working in the industry.
    30d+ ago
    4.0
    Accounts Role
    Feb 2024
    Sunshine Coast QLD1 to 2 years in the role, former employee
    What they do is amazing, and they support their clients 100%. Values are high. All staff are lovely, committed and hard working. Work from home options would be advantageous.
    The good thingsAutonomy of work. Lovely staff. Lunch paid for on Fridays.
    The challengesToo many in a small area working. require more space
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. Thank you for also sharing your insights around the challenges. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Administration Role
    Feb 2024
    Birtinya QLD 4575current employee
    I have been in an admin role for many years and have seen and been part of great improvements within this expanding organisation.
    The good thingsThe working environment, great people, great location, great boss and management try their best to listen and action the requests from the staff
    The challengesparking is an issue due to the location
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience with your local office. We will be sure to discuss your feedback with the local management team.
    30d+ ago
    5.0
    Office Staff
    Oct 2023
    Sunshine Coast QLD1 to 2 years in the role, current employee
    Working for JBC is like my second family, I could not ask for a better workplace.
    The good thingsEveryone contributes to the amazing office environment, it is always so nice coming to work every day and not only enjoying my job but also getting along with the people I work with.
    The challengesRetaining support workers
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. Thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Compliance/Administration Role
    Oct 2023
    Sunshine Coast QLDcurrent employee
    Positive,Busy,Rewarding and Growth.
    The good thingsBeing able to help other Really amazing work colleges who support you. Great location
    The challengesThe toaster - burning my toast every morning.
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. We will be sure to pass along your feedback with the local management team.
    30d+ ago
    4.0
    Accountant
    Oct 2023
    Newington NSW 212711 to 12 years in the role, current employee
    Would highly recommend to anyone who is looking for diversity in their role.
    The good thingsAfter 10 years with the company going to work each day is challenging in a good way. Everyday is different as you are dealing with people and looking after their needs. Room for growth in an ever changing industry.
    The challengesCustomer expectations
    1 person found this helpful
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Support Worker
    Apr 2023
    Leumeah NSW 25601 to 2 years in the role, current employee
    Really great processes from day one and continued training from peers
    The good thingsFelt like I was part of a family all working towards a common goal of supporting customers in Campbeltown
    The challengesBalancing work and family
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. Thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Financial Officer
    Apr 2023
    Port Macquarie & Mid North Coast NSWcurrent employee
    The application process was a breeze, the interview was great and I felt that the interviewees were kind. They took the time to get to know me and my skill set and made me feel like I was already a part of the team. Once accepting my role the induction and internal training support from the team of experienced management and supporting staff was amazing, I felt confident in my new role and if I needed help everyone was more than happy to assist me. Absolutely proud to be apart of this team!
    The good thingsMy personal development within the company is always a priority for HR and the Director, they are extremely supportive and involved with my future goals and progression within the company. I pride myself in providing care to people in my community who are aging or have a disability, I would not be able to do this without working for Just Better Care Mid North Coast.
    The challengesEven when there are tough days the support from the team and being able to assist people in the community makes it all worth it.
    1 person found this helpful
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. Thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Office-based
    Apr 2023
    Port Macquarie & Mid North Coast NSW
    A team-orientated business that genuinely cares about its staff and clients.
    The good things A great team to work with who are supportive, open, friendly, and welcoming.
    The challengesIndustry is undervalued by community
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear you enjoyed the supportive and friendly team in the office. Thank you for also sharing your insights around the challenges based on your experience working in the industry. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Community Support Professional
    Feb 2023
    Less than 1 year in the role, current employee
    Just Better Care took a punt on me when I entered this industry with no experience and guided me to where I am today, to which I am grateful for.
    The good thingsGreat team who shows real passion and purpose.
    The challengesEnsuring that we always provide the best care to our lovely clients. Lots of diverse people that we care for.
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear about your positive experience. Thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Office Administrator
    Feb 2023
    5 to 6 years in the role, current employee
    Supportive team and great work life balance. Offer workplace flexibility
    The good thingsFantastic team and supportive
    The challengesI did not find anything challenging
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear you enjoyed the supportive team.
    30d+ ago
    5.0
    Community Support Professional
    Jan 2023
    3 to 4 years in the role, current employee
    It is a great experience, for me I joined them a few years ago and came from a very different industry so I enjoyed learning a lot and making a difference in customers life working alongside a very supportive team and meeting a lot of nice people (clients and colleagues).
    The good thingsI love working with Just Better Care. They have a very supportive team and I had the opportunity to learn a lot and meet very lovely clients. The management is doing a great job and they really want to make a difference for their customers. I have recommended working for Just Better Care to my friends and they also love it!
    The challengesNothing, it is a great experience.
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear you enjoyed the supportive and friendly team in the office. Thank you for also sharing your experience with your management team. We will be sure to discuss your feedback with the local management team.
    30d+ ago
    5.0
    Administration Role
    Jan 2023
    1 to 2 years in the role, current employee
    Have never been in this industry, find the industry very exciting and the organisation expanding with diverse roles
    The good thingsGreat Team Great Office Always learning new things Supportive Environment and encouraging
    The challengeslack of car park space
    People & Culture Team, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear you enjoyed the supportive and friendly team in the office. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Personal Care Worker
    Dec 2022
    Less than 1 year in the role, former employee
    Fun and a great experince.
    The good thingsGreat team in the office, supportive and friendly. Easyworking hours to suit you. They give you a bag with supplies and you can go into the office and collect more as needed. Getting to know your clients
    The challengesNot always enough hours, clients can be difficult as they don't always say they have pets before arrival, others no problems
    People & Culture Advisor, Just Better Care AustraliaThank you for sharing your feedback with us about your employee experience. We value feedback from staff and we are happy to hear you enjoyed the supportive and friendly team in the office. Thank you for also sharing your insights around the challenges based on your experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    4.0
    Case Manager
    May 2022
    1 to 2 years in the role, current employee
    Great team that are very client centred
    The good thingsVery good place to work if you want to grow your career with the busimess and have the right attitude
    The challengesWorking remotely and travelling to remote locations for clients
    1 person found this helpful
    People & Culture Advisor, Just Better Care AustraliaThank you for taking the time to share feedback about your experience as a current employee. We value feedback from staff so we can continuously improve the employee experience. We will be sure to discuss your review/feedback with the local management team.
    30d+ ago
    5.0
    Manager
    Dec 2021
    9 to 10 years in the role, current employee
    Fun, supportive, challenging and exciting company.
    The good thingsGreat team to work for. Everyone is very supportive.
    The challengesThe company is growing very fast and that can cause a lot of challenges
    1.0
    Community Support Worker
    Dec 2021
    1 to 2 years in the role, former employee
    A Disappointing Employer
    The good thingsNothing. No support. No communication. Poor Management in Central Queensland Region.
    The challengesNo opportunities to develop skills. Ridiculous travel distance to clients homes at least 30km +
    5.0
    Personal Care Worker
    Dec 2021
    3 to 4 years in the role, current employee
    Great company to work for, awesome clients and very supportive office staff
    The good thingsGreat clients, awesome work/life balance, very supportive and understanding management
    The challengesSometimes the clients family can make my job difficult
    1 person found this helpful
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
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