Kidstuff
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    Kidstuff
    (42 reviews)
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    Company Reviews

    Working at Kidstuff

    3.342 ratings in total
    5
    12
    4
    8
    3
    10
    2
    5
    1
    7
    74%
    Rate salary as high or average
    57%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(42 ratings)
    Career development
    2.7(42 ratings)
    Benefits & perks
    3.0(42 ratings)
    Management
    2.9(42 ratings)
    Working environment
    3.5(42 ratings)
    Diversity & equal opportunity
    3.5(42 ratings)
    Ratings for Kidstuff are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 42 reviews sorted by most recent
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    5.0
    Store Manager
    Mar 2026
    Lane Cove NSW 206610 to 11 years in the role, former employee
    Fulfilling experience working here with a good team.
    The good thingsThe overall customers, teamwork with colleagues and very good communication through the company.
    The challengesHigh turnover rate, stock level in store.
    2.0
    Keyholder
    Jan 2026
    Sydney NSW 20004 to 5 years in the role, current employee
    Nice meeting new staff, horrible managers and lack of direction.
    The good thingsThe people I have met. The skills I did learn as a keyholder
    The challengesHead office is a total mess, And it reflects on their area managers. Was managing the store for 6 months and promised to be spoken about as store manager in new year, instead was undermined and behind my back all of my rostering privileges and shifts cut from me. Got about 2 visits from the AM within that whole time with very to little guidance.
    1.0
    Retail Sales Assistant
    Nov 2024
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Don't bother.
    The good thingsThe overall environment and floor staff are lovely
    The challengesStopped getting shifts after being hyped up as an "Unofficial 2IC" and being told I'll have a chance to be a manager at other stores if I worked the new store for a bit to help out. No reason given for the lack of shifts other than "there's not a lot of hours" while they hired two new Staff both of which were 18/19, while the older staff were given less hours or pushed out entirely in my case. I'm still technically employed as far as I'm aware, haven't had a shift in over 2 months Kidstuff (they won't tell you until you're hired it seems) only offer two Roles unless you're higher management, Casual and Manager.
    3.0
    Store Manager
    Feb 2024
    Melbourne VIC 30003 to 4 years in the role, former employee
    Good for a short time, not for a long time.
    The good thingsThe products are so fun to learn and engage with, as well as the overall happiness customers have around the products.
    The challengesOften working alone with a large volume of stock constantly flowing in. Long days.
    1.0
    Retail Sales Assistant
    Jul 2023
    Sydney NSW 2000
    Good for Christmas casual work when lots of hours are on offer and atmosphere in store is upbeat with lots of staff on and busy with customers coming in. A tough slog for the rest of the year with workload and limited support.
    The good things30% off staff discount
    The challengesStressful working environment with lots of deliveries, budgets to meet, merchandising to do, admin to complete, limited lunch cover support. Unrealistic amount of work to achieve in a day as well as serve customers. Trying to stand out when prices are higher than the other Toy retailers. Last minute sales to set up for, the list goes on …
    5.0
    Store Manager
    May 2022
    5 to 6 years in the role, current employee
    Overall good/fun workplace & environment.
    The good thingsFun, vibrant work environment. Great work culture. Supportive management, & opportunity to move into new roles. Great opportunity for VM work in store
    The challengesLittle downtime on the clock - ideal for those who like to keep busy!
    4.0
    Retail Sales Assistant
    Mar 2022
    Less than 1 year in the role, former employee
    fun while it lasted,
    The good thingsVery fun environment, toy stores usually are. Easygoing and the work wasnt difficult at all.
    The challengesHead Office arent great and the company itself isn't doing great. Not a fantastic chance your store will be sticking around. Also Christmas is a nightmare, but thats to be expected.
    1.0
    Manager
    Dec 2021
    1 to 2 years in the role
    Bad Experience
    The good thingsIn store team make it worthwhile when willing to share work load.
    The challengesHead Office Staff out of touch with their style of management only care about profit not staff ...say its like a Family however it's disfunctional...systems outdated.
    4.0
    Seasonal Casual
    Jul 2020
    Less than 1 year in the role, former employee
    A wonderful seasonal experience.
    The good thingsExcellent range of merchandise to sell with well paced and thorough training provided to do so. Enthusiastic co-workers, passionate about what they do and willing to share their knowledge. Supportive culture amongst store team. Extremely detailed product training and comprehensive, well-documented company policies & procedures.
    The challengesA little disorganised for the size of store. Store-room unacceptably messy from an OH&S perspective, but seemingly overlooked by upper management (at time of emplyment)? Promotions announced with very short notice and inadequate time to implement in-store - permanent staff seemed to be put under pressure at difficult time of year.
    1 person found this helpful
    1.0
    Retail Sales Assistant
    Mar 2020
    current employee
    Horrible company to work for, constant management changes. Highly judgemental. Don’t let the name of the company fool you.
    The good thingsWork colleagues, busy shopping centre, making customers and children happy,
    The challengesHave seen a lot of management changes since working for company management simply don’t stay in their jobs. management is judgemental and offensive, high expectations with minimal hours offered to work, workspace is always chaos. It is a challenge to actually go to work as I wake up dreading it
    4.0
    Retail Sales Assistant
    Mar 2020
    current employee
    Working at Kidstuff has been a blessing
    The good thingsI have the most wonderful manager and team at Kidstuff. So incredibly kind, and encouraging me to achieve more.
    The challengesNothing too difficult, probably learning about all the stock and how to engage with customers
    2.0
    Retail Sales Assistant
    Mar 2020
    Less than 1 year in the role, former employee
    Good for Christmas casuals, not for actual work
    The good thingsPay is good. Store managers can be very nice (depending on who) and care about employees and shifts.
    The challengesManagement is trash - no qualifications and no communication with those below.
    2 people found this helpful
    2.0
    Retail Sales Assistant
    Feb 2020
    1 to 2 years in the role, current employee
    Average experience because of unorganized management.
    The good thingsSupportive in store team, great regular customers and fun products
    The challengesPoor management from corporate team. Workplace health and safety issues because of being overstocked. Inconsistent shifts due to management's allocation of store hours. Not enough money to live off.
    1 person found this helpful
    5.0
    Retail Sales Assistant
    Nov 2019
    1 to 2 years in the role, current employee
    Joyful and vibrant company to work for.
    The good thingsfriendly management opportunities to grow great team environment great products to sell (makes working easy) Excellent pay and paid on time giving joy to children (wrapping their xmas presents and finding them the perfect gift)
    The challengesSometimes expected to work above your job yet for the same pay.
    1 person found this helpful
    4.0
    Retail Sales Assistant
    Nov 2019
    Less than 1 year in the role, former employee
    A fabulous opportunity, very sad to leave.
    The good thingsFriendly and welcoming staff
    The challengesLearning a new POS system and general store procedures.
    5.0
    Retail Sales Assistant
    Nov 2019
    former employee
    Amazing, best work place to date
    The good thingsIt was a brilliant place to work, very supportive and caring management
    The challengesHours are on a casual basis which could be difficult
    5.0
    Sales Assistant
    Nov 2019
    1 to 2 years in the role, former employee
    Fun, awesome, enjoyable!
    The good thingsFantastic Manager and team
    The challengesBeing out of stock of wanted products
    3.0
    Store Manager
    Nov 2019
    Less than 1 year in the role, former employee
    Great learning experience
    The good thingsGreat products. Beautiful educational toys
    The challengesExpectations from the Manager to stay back extra after work Inspite of all work being completed
    4.0
    Sales Assistant
    Sep 2019
    Less than 1 year in the role, former employee
    Terrific company values, diversity and great team.
    The good thingsGreat workplace environment to work in. Management was wonderful, and very supportive. Training and flexability also on point. Overall, a fun place to work in. Seeing the customers happy is always satisfying.
    The challengesBeing a seasonal job, not many hours on offer.
    4.0
    Manager
    Sep 2019
    1 to 2 years in the role, current employee
    Good all round job
    The good thingsSelling to people of all ages
    The challengesA lot of changes to head office
    5.0
    Manager
    Sep 2019
    3 to 4 years in the role
    Loved my time at kidstuff! Best experience ever! The staff are amazing!
    The good thingsThe staff, the toys and the great team environment.
    The challengesTo many upper management changes
    2.0
    Sales Assistant
    Aug 2019
    Extreme working conditions with no career advancement.
    The good thingsGreat products and customers. In store management and staff great to work with.
    The challengesNot enough hours/staff to get things done. Staff blamed for flagging sales instead of recognising outside factors. Upper management can be difficult and don’t understand instore difficulties or listen to staff concerns. Minimal career development opportunities and all casual roles - very hard to get permanent role.
    1.0
    Storeperson
    Jul 2019
    It ended up being a horrible experience working for this company. It started off fun but as time went on there was a lot of ridiculously unrealistic work expectations put on every one in the store and they expected you to put in your own time to get it do
    The good thingsThe products are a lot of fun to work with and the customers were actually mostly lovely.
    The challengesThere was a lot of gass lighting from upper management and the work expectations were ridiculously unrealistic.
    3.0
    Sales Assistant
    Feb 2019
    1 to 2 years in the role, former employee
    Good first job, very welcoming depending on different managers and stores etc.
    The good things30% employee discount Opportunity to progress up Great job in developing customer service skills
    The challengesLack of support from upper management, limited hours allocated depending on different stores Unrealistic expensive pricing for items sold in other retail stores for cheaper (biggest complaint from customers).
    3.0
    Store Manager
    Dec 2018
    Be prepared to do the work of 3 people for a poor salary
    The good thingsSeeing the excitement on kIds faces when they come in, great range, happy customers
    The challengesLack of communication between stores & h/o, feeling unappreciated often, disregard for comfort & at times safety of staff, overwhelming amount of stock, poor pay & opportunities for advancement. No job security
    1 person found this helpful
    3.0
    Manager
    Sep 2018
    1 to 2 years in the role, former employee
    Just like high school..
    The good thingsFun place to work, when upper management are not around. Customers are great!
    The challengesIt’s a bit like high school, upper management play favourites and everyone talks behind your back.
    3.0
    Manager
    Aug 2018
    5 to 6 years in the role, former employee
    Great example of bad management
    The good thingsThe people within stores are passionate. Occasional company conferences allowing social interaction
    The challengesPoorly people skilled CEO managers that neglect their duty of care of looking out for their employees and have high expectations of staff working extreme overtime. Frequent staff demotions or assigning dual/triple roles to an employee. Workplace harm tolerant
    4.0
    Operations Assistant and Store Support
    May 2018
    3 to 4 years in the role, former employee
    To grow within this company you have to grow yourself, no career progression path.
    The good thingsIt's a toy company so a fun enviroment
    The challengesTo promote yourself within the company
    5.0
    Sales Representative
    Feb 2018
    Less than 1 year in the role, current employee
    A fun and vibrant environment.
    The good thingsI work with really lovely people. It’s a fun and vibrant workplace.
    The challengesLearning the computer systems but it doesn’t take long for it to sink in.
    5.0
    Sales Assistant
    Jan 2018
    Less than 1 year in the role, current employee
    Favourite place I've worked at. Never had any issues!
    The good thingsGreat environment, fantastic colleagues, fun place to work, great fun to play with new toys, easy job
    The challengesgetting to know products
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