Kingfisher Bay Resort
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    Kingfisher Bay Resort
    (37 reviews)
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    Company Reviews

    Working at Kingfisher Bay Resort

    2.937 ratings in total
    5
    12
    4
    2
    3
    6
    2
    5
    1
    12
    62%
    Rate salary as high or average
    49%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(37 ratings)
    Career development
    2.9(37 ratings)
    Benefits & perks
    3.2(37 ratings)
    Management
    2.6(37 ratings)
    Working environment
    3.0(37 ratings)
    Diversity & equal opportunity
    3.1(37 ratings)
    Ratings for Kingfisher Bay Resort are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 37 reviews sorted by most recent
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    1.0
    Housekeeping Supervisor
    Apr 2025
    Fraser Island QLD 4581Less than 1 year in the role, former employee
    Toxic work environment. I regret accepting the position.
    The good thingsThose that realised how bad the place is has now quit.
    The challengesI am deeply concerned about the work environment here, as it is characterized by inappropriate behavior and a lack of professionalism, particularly within management. The atmosphere has been challenging, and I would not recommend this workplace to others.
    1 person found this helpful
    2.0
    Guest Services Agent
    Jul 2024
    Fraser Island QLD 4581former employee
    Met some great people but the work enviroment is terrrible. never enough staff and always put under pressure. managment do not offer any support
    The good thingsYou do get to work with some great people.
    The challengesTerrible management , low salary , no support
    4.0
    Executive Sous Chef
    Jun 2023
    Urangan QLD 46551 to 2 years in the role, current employee
    Hands on
    The good thingsLeaned more management skills
    The challengesStaffing and salary
    5.0
    People and Culture Administrator
    Feb 2023
    1 to 2 years in the role, current employee
    Live on position - would recommend.
    The good thingsWork-life balance was positive while studying externally as well. The team I worked with is definitely a pro. Cheap rent, cheap food.
    The challengesDidn't take advantage of my staff benefits very often.
    4.0
    Retail Sales Assistant
    Aug 2022
    Less than 1 year in the role, current employee
    Great life experience
    The good thingsLocation, people, culture, experience
    The challengesSome members of management, travel to mainland, sheltered
    3.0
    Guest Services Agent
    Mar 2022
    3 to 4 years in the role, former employee
    I had learnt a lot At Kingfisher Bay Resort! It was an amazing experience for me to live on three years and a half…
    The good thingsBeing a former employee was a great experience for me, I learnt a lot at Kingfisher Bay Resort, And that experience was very helpful to where I am right now. For me, it’s all about work and I felt very lucky to be one of the Engagement Champion two consecutive years.
    The challengesUnderstaffed well those few workers were a backpackers, few were still students so it’s pretty much busy at all times! Come and go!
    2 people found this helpful
    5.0
    Housekeeping Role
    Apr 2021
    3 to 4 years in the role, current employee
    Amazing place
    The good thingsGreat place for career development & opportunity. Makes you feel like part of the family
    The challengesLong days & travel can get tiresome but great opportunity to catch up on Netflix.
    1 person found this helpful
    5.0
    Hospitality Staff
    Apr 2021
    Great career opportunities in an amazing location!
    The good thingsThe location, the people, the opportunity to progress and have a career with well known company and the family environment.
    The challengesSometimes the long days with travel but it beats sitting in traffic on a highway in major cities.
    1 person found this helpful
    5.0
    food and beverage
    Apr 2021
    7 to 8 years in the role, current employee
    My experience has been filled with growth and knowledge, this will always be a place for people who want to grow and learn.
    The good thingsThe beautiful Island
    The challengesThe operation and guest expectation
    1 person found this helpful
    5.0
    Entry level to Management
    Jan 2020
    5 to 6 years in the role, former employee
    Career opportunity for those looking for one, those who aren't, just visit.
    The good thingsKingfisher Bay Resort Group or Sealink Fraser Island has an amazing in house Training Manager & they really do focus on internal progression. If you are a hard working career driven professional looking for training, mentoring & opportunities to prove yourself, this could be the right platform for you. Kingfisher Bay Resort Group encourages team members to experience the island & provides many opportunities to do so. SeaLink (the new owners) are investing in the products, the facilities & the team & the changes are both positive & substantial. During my time with the business I received support, training, mentoring, opportunities & experience, all of which I am very grateful for.
    The challengesIf your not committed to turning up, working hard & conducting yourself at a 5 star level, everyday, I wouldn't bother applying. This fast paced environment full of people commited to best practice, you won't survive.
    1.0
    Front office
    Nov 2019
    Learning experience on how not to manage
    The good thingsThe island itself and the resort has the potential to be so much better
    The challengesManagement. Two in particular are dishonest
    2 people found this helpful
    1.0
    Maintenance Role
    Nov 2019
    1 to 2 years in the role
    It will burn out a person quick. The pay does not cover much, and the days are long due to ferry times, but only get paid for 8hrs per day.
    The good thingsBeing on fraser, its a beautiful place.
    The challengesIsland life, the management and crawling under buildings in wet sand.
    1.0
    Kitchenhand
    Nov 2019
    Disgusting
    The good thingsNothing even the treatment of people who have left and come back to visit is disgusting
    The challengesManagement or the lack of management..
    5.0
    Sales Role
    Nov 2019
    1 to 2 years in the role, former employee
    Part of bigger group
    The good thingsThe FOC experiences
    The challengesTransfers to and from
    2.0
    Food and Beverage Attendant
    Jul 2019
    Great experience but would never work or recommend to friend for work at Kingfisher Bay.
    The good things- Amazing island itself and the company promotes this from day one. People are great to work with and mostly put in 110% -short commute to work - cheap drinks
    The challenges - level of respect/integrity from management to staff Pay is minimum wage. - Managment encourage \"work for free\" ethic - Rostered till 11, work till 10.30 you will get paid till 10.30. Work till midnight, you will get paid until 11 until someone complains via their payslip. - No staff activities - Staff meals are generally terrible, so staff normally don't eat or buy pies and milk from general store, including paying for weekly meal pay. -Departmental communication
    2 people found this helpful
    2.0
    Manager
    May 2019
    1 to 2 years in the role, former employee
    Pays the bills!
    The good thingsThe place offers a fairly good work-life balance
    The challengesA large organization in terms of operations/revenue, but a \"small minded\" approach to management. Managers are very agenda-driven, and favoritism is supported from top-down. Lack of systems and lots of doubled-up processess.
    2 people found this helpful
    1.0
    Food and Beverage Manager
    May 2019
    1 to 2 years in the role
    The only way to survive that place is to get out of the resort
    The good thingsThe island is beautiful. Staff are encouraged to do the activities for free
    The challengesIncompetent management
    1 person found this helpful
    3.0
    Manager
    May 2019
    1 to 2 years in the role, former employee
    Go to the Whitsundays instead!
    The good thingsIt’s a beautiful island and exploring the island is a highlight
    The challengesManagement are terrible, the housing situation isn’t the best, and staff food is hit and miss.
    2 people found this helpful
    1.0
    Housekeeping Manager
    May 2019
    Very disappointing experience from first arrival and only got worse
    The good thingsThe location is beautiful. Spectacular scenery.
    The challengesLack of support from HR and management. Hard to retain good quality staff. Very poor staff accommodation
    2 people found this helpful
    3.0
    Spa Therapist
    Mar 2018
    Less than 1 year in the role, former employee
    Made the best friendships whilst working for the worst company
    The good thingsThe only good thing about living on fraser island and working for kingfisherbay resort is the strong friendships you make and the beauty of the island itself, the company is the worst i have ever worked for and if it wasnt for the support of the friends i made and the department i was in i would of left alot earlier than i did. I would only recommend this company solely based on the staff and the connections and friendships you make. That is the ONLY positive
    The challengesLack of staff activities, poor quality of food, terrible higher management who do not care about the staff, poor living conditions.
    3 people found this helpful
    5.0
    Front Desk Guest Services Agent
    Feb 2018
    Less than 1 year in the role, former employee
    Grateful for the fabulous opportunity... but disappointed cross managment issues ended my experience without cause or any feedback that made any sense!
    The good thingsFabulous workmates, environment & mateship
    The challengesAgeism, travel for some (personally I loved it) long shifts when necessary ( again I loved it) & a gap between workers & managers!
    3.0
    Food and Beverage Attendant
    Jan 2018
    Less than 1 year in the role, former employee
    Finding my own way!
    The good thingsAmazing beautiful Island. Staff are amazing and you are able to join the family. The crazy things you are able to get up to is incredible. Spending days at the beach and afternoons on the jetty fishing or having a cocktail watching the sunset is breath taking.
    The challengesManagement watch and judge you like a hawk. THERE IS NO SUCH THING AS TRAINING!!! I had the chance to progress from a food and bev attendant to a salary paying role and was expected to know what I was doing straight away. When I did make mistakes I was told off and not told what I should've been doing. This place is amazing don't get me wrong but there is no support or encourangement from management WHAT SO EVER.
    2 people found this helpful
    1.0
    Food and Beverage Attendant
    Nov 2017
    It’s alright, wouldn’t recommend it to anyone.
    The good thingsNice views, great oceans.
    The challengesThey are extremely inconsiderate.
    1.0
    Apparently magician
    Nov 2017
    Short staffed poor management.
    The good thingsNot alot. Snr management lived off island and were invisible
    The challengesNo staff or vision. Poor plans.
    1 person found this helpful
    5.0
    Housekeeping Attendant
    Sep 2017
    A lot more than you bargained for. For real.
    The good thingsOpened up a whole new world for me.
    The challengesLeaving/finishing up.
    1.0
    Bar Supervisor
    Sep 2017
    Less than 1 year in the role, former employee
    An over rated experience, disappointed i could no grow with the company !
    The good thingsliving on a beautiful island !
    The challengesi do not have anything nice to say about this company. i was in a supervisors position in a managerial roll. if what i was doing was wrong then i dont know why i lasted over 8 months in the position. i was supposed to be promoted to manager but never was due to my c.o.g.s (cost of goods and sales) being out. i never priced the goods as that was done by the company. i went above and beyond what i was supposed to do as i wanted to grow with the company but was treated like a number which they clam never to treat there staff in that manner. in the end management looked for any excuse to dismiss me with no warnings or chances to hold my job.
    2 people found this helpful
    1.0
    Restaurant Supervisor
    Aug 2017
    Less than 1 year in the role
    Do not work there.
    The good thingsThe Island itself for the beauty but other then that, nothing at all. Not one good thing about working there.
    The challengesLiving conditions, the food, Group GM, they do not practice what they preach.
    2.0
    Housekeeper
    Aug 2017
    1 to 2 years in the role, current employee
    Over worked under payed
    The good thingsThe people you meet and work with
    The challengesHaving to travel everyday
    1 person found this helpful
    3.0
    Food and Beverage Attendant
    May 2017
    Less than 1 year in the role, former employee
    Amazing but you can only do island life for so long;)
    The good thingsAt KingFisher Bay Resort you will meet life long friends! Staff are amazing and welcome you with open arms. Your nights will likely be spent at dingo bar and days by the beach. So much fun. Supervisors and Managers are pretty laid back too, everyone is friends and respects each other. Such a fun experience living and working on the island.
    The challengesAs a staff member you are not taken care of as you should be. If something needs fixing in your room it won't get done, the gym is the worst gym i have ever had to use and for what you pay for the food - carby and fatty. So after a couple months that life style gets tough.
    1.0
    Chef
    Apr 2017
    9 to 10 years in the role, current employee
    Enjoyed my time but was ruined by incompetent manage
    The good thingsThe island is beautiful and free tours for staff
    The challengesManagement and conditions
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