Kleenheat
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    Kleenheat
    (46 reviews)
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    Company Reviews

    Working at Kleenheat

    2.946 ratings in total
    5
    12
    4
    6
    3
    7
    2
    6
    1
    15
    76%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(46 ratings)
    Career development
    2.8(46 ratings)
    Benefits & perks
    3.2(46 ratings)
    Management
    2.8(46 ratings)
    Working environment
    2.9(46 ratings)
    Diversity & equal opportunity
    3.0(46 ratings)
    Ratings for Kleenheat are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 46 reviews sorted by most recent
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    1.0
    Customer Service Call Centre Representative
    Jan 2026
    Murdoch WA 6150Less than 1 year in the role, former employee
    Micromanaging. Horrible. Do not work here.
    The good thingsFree parking. Nice co workers
    The challengesManagement is very toxic. They micromanage absolutely everything. They expect you to learn everything only 3 weeks in to the job. They keep gaslighting you into thinking you're not good enough, despite their absurd expectations. They keep threatening to fire you if you can't keep up with their work load and learning. Do not work at this company. They are definitely not inclusive of all people.
    2.0
    Customer Solutions
    Dec 2025
    Murdoch WA 61507 to 8 years in the role, former employee
    Once was a great company that I was proud to work for, now I am glad I am out of there.
    The good thingsThere is an annual ball.
    The challengesAs the saying goes - a fish rots from the head down. Over the past year there has been a considerable number of resignations, many of which were long term employees.
    5.0
    Digital
    Nov 2024
    Murdoch WA 61501 to 2 years in the role, current employee
    Supportive and flexible workplace with an exciting growth plan.
    The good thingsDiverse environment with lots of opportunities for growth and development. Very supportive and flexible.
    The challengesThere is a large amount of governance to overcome, and processes and systems can be cumbersome.
    5.0
    Data and Analytics Manager
    Oct 2024
    Murdoch WA 6150Less than 1 year in the role, current employee
    Excellent people and ambitious goals, great place to work.
    The good thingsAs part of the WesCEF group you get the training and development opportunities of a large company and the ability to be nimble working for a small close knit team as part of the Kleenheat business.
    The challengesShared service model can mean it is difficult to get infrastructure support and complete with other businesses for resources.
    5.0
    Digital Marketing Manager
    Apr 2024
    Murdoch WA 61503 to 4 years in the role, current employee
    Enjoyable workplace with lots of opportunities
    The good thingsGreat opportunity to work within a marketing team that has a fun brand to promote. Strong structure across the business with plenty of opportunities for growth and development. Lots of cross-team collaboration work on projects.
    The challengesCompeting priorities for internal resources at times, but this is always discussed and communicated.
    3.0
    Commercial Credit Officer
    Jan 2024
    Murdoch WA 61503 to 4 years in the role, current employee
    Innovative flexible working parameters.
    The good thingsFlexible working conditions
    The challengesInconsistency in leadership
    2.0
    Manager
    Sep 2023
    Perth WA 6000
    I'd proceed with caution if applying for a role here.
    The good thingsMet a couple of good people.
    The challengesExtreme Micro Management, every minute of every day is closely monitored. Zero autonomy in a management position. Horrible culture from middle management.
    3 people found this helpful
    3.0
    Customer Service Role
    Jun 2023
    Murdoch WA 6150Less than 1 year in the role, former employee
    Would work at Kleenheat again if they changed their focus from KPI driven to quality of service.
    The good thingsThey had a lot of cultural events, get-togethers, barbecues, celebrating people’s different cultures and cupcakes and nibbles and snacks. Good collaboration, teambuilding. Team leaders were always helpful and plenty of coaching and guidance.
    The challengesCompany focused on KPI’s too heavily, it was number focused, rather than quality of service. More interested in making sure that your average handling time was met, number of calls taken ect, rather than actually resolving the issues customers were facing.
    5 people found this helpful
    1.0
    Customer Service Role
    Feb 2022
    Less than 1 year in the role, former employee
    Would not recommend
    The good thingsClose to home , free parking
    The challengesExtremely micro managed . Using your initiative was frowned upon . Constant monitoring and unnecessary nit picking over anything Team leaders were only interested in making themselves look good and not worry about the well being of their team members
    9 people found this helpful
    3.0
    Digital Department
    Aug 2021
    former employee
    Still a lot to improve
    The good thingsMet some great people
    The challengesSlow-paced, the company culture is not healthy
    6 people found this helpful
    5.0
    Operations
    Mar 2021
    Great company with awesome culture and opportunity to progress
    The good thingsThe people, role variety, challenges
    The challengesChallenging work, but thats a good thing in my view
    1 person found this helpful
    5.0
    Manager
    Feb 2021
    current employee
    Great company and place to work
    The good thingsA very inclusive culture where employees are valued and in general looked after very well.
    The challengesSometimes the pace of change is slow.
    1 person found this helpful
    1.0
    Digital Marketing Manager
    Jan 2021
    Less than 1 year in the role, former employee
    Would not recommend anyone work here.
    The good thingsBenefits of working within Wesfarmers.
    The challengesHaving no direction from management or within the business. Micro-management of teams and a terrible culture.
    9 people found this helpful
    2.0
    Delivery Driver
    Mar 2020
    1 to 2 years in the role, current employee
    Respect ,pay ,interaction with employees needs to be addressed ,time off and clear expectations of a large company to all employees.
    The good thingsHaving a job is a good start
    The challenges Organisation of a larger company and its expectations
    4 people found this helpful
    5.0
    Business sales consultant
    Mar 2020
    Less than 1 year in the role, former employee
    Great company with some issues that are not being addressed
    The good thingsFlexibility and work life balance. Easy to take time off as long as you make it up. Most flexible work environment ive seen.
    The challengesChallanging market and some team members that dont play as a team and will walk all over you to get the sale on the board
    3 people found this helpful
    5.0
    Customer Service Role
    Mar 2020
    3 to 4 years in the role, former employee
    Innovation and integrity at Kleenheat, I was trusted, developed and included.
    The good thingsGreat people! Innovative and dynamic environment
    The challengesCompetitive industry, future focused can bring challenges, but innovation keeps everything interesting
    1 person found this helpful
    3.0
    Storeperson
    Mar 2020
    Less than 1 year in the role, current employee
    Challenging but great knowledge builder.
    The good thingsGood working environment due to its employees
    The challengesPhysically intensive activities.
    2 people found this helpful
    1.0
    Sales Manager
    Jan 2020
    Less than 1 year in the role, former employee
    Could be better, could have been a lot worse.
    The good thingsInteracting with customers and the coffee.
    The challengesAll calls recorded and every moment of your shift calculated. No eating, moving about or anything other than what you should be doing at all times. Very little feedback from management. Serious personal danger risks presented for those having to work alone. 2/10 would not recommend
    5 people found this helpful
    2.0
    Customer Service Role
    Dec 2019
    3 to 4 years in the role, former employee
    Not the best
    The good thingsAlways kept on your toes in this work environment
    The challengesmaking friends in the workplace can be difficult
    1.0
    Business Sales Consultant
    Dec 2019
    Unrealistic expectations in a toxic environment for less money
    The good thingsFree parking and easy to access office.
    The challengesDisengaged management with unrealistic expectations of the staff with no help or support at all. Toxic and negative work culture No reward or recognition for exceeding KPI’s
    1 person found this helpful
    1.0
    Sales Manager
    Nov 2019
    A complete waste of 25 plus years trying to do the right thing for this business.
    The good thingsThe majority of staff are great people to work with.
    The challengesManagement talk about integrity and safety but all it is talk. They certainly don’t have any integrity with how they treat staff and customers, safety is just a numbers game where they count the number of STOPS but no action is taken with the contents in them.
    2 people found this helpful
    1.0
    Brand Ambassador
    Nov 2019
    A lot of highs and many lows
    The good thingsThe old management team-long gone
    The challengesNo super paid for kiosk staff, super paid from own wage Long days standing and no seating provided for staff provided Constant Sales pressure Performance based, poor sales results means termination of employment ina tough market
    1.0
    Ramp hand
    Nov 2019
    Not wanting to be there
    The good thingsWhen work finished on Friday and enjoy the weekend
    The challengesDealing with certain people that tried to insult people’s intelligence
    1 person found this helpful
    3.0
    Marketing Role
    Sep 2019
    Competitive, with underlying toxic culture.
    The good thingsGreat colleagues, morning teas and external brand image.
    The challengesIntense internal competition, detached senior management, controlling middle management, lack of flat hierarchy, lack of opportunity.
    1 person found this helpful
    4.0
    Administration & Logistics Support (Contractor)
    Jun 2019
    Less than 1 year in the role, former employee
    Supportive Management & Team
    The good thingsFriendly & supportive management & teams, relaxed office environment
    The challengesThe office environment was poor, offices were extremely old atco huts. Difficulty parking in an employee car park when you are an employee.
    1.0
    Customer Service Officer
    May 2019
    Horrific
    The good thingsThere was not one good thing about this place.
    The challengesMonitored toilet breaks, not accomodating to work life balance at ALL, horrible environment and constant anxiety which not one person in management cared about.
    5.0
    Customer Service Officer
    Jan 2019
    1 to 2 years in the role, former employee
    Great opportunities in a growing business
    The good thingsGreat work environment. Plenty of opportunities to progress if you make it known where you want to go.
    The challengesKPIs in the call centre can be hard to maintain
    5.0
    Customer Service Officer
    Oct 2018
    1 to 2 years in the role, current employee
    Great time
    The good thingsThe people, location and friendships you build
    The challengesLearning the system, however there is plenty of support
    1.0
    Customer Service Rep
    Oct 2018
    Less than 1 year in the role, former employee
    Good for maybe a month but wouldn’t stay long term
    The good thingsStaff discount on gas
    The challengesVery little ongoing training or room for development. Management were unhelpful most of the time.
    1.0
    Customer Service Representative
    Oct 2018
    Less than 1 year in the role, former employee
    Worked to the bone
    The good thingsCan't think of any good things
    The challengesWere constanty questioned over toilet breaks, 2 - 3 toilet breaks a day were apparently not acceptable
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