Lincraft
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    Lincraft
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    Company Reviews

    Working at Lincraft

    2.862 ratings in total
    5
    6
    4
    17
    3
    10
    2
    14
    1
    15
    55%
    Rate salary as high or average
    40%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(62 ratings)
    Career development
    2.7(62 ratings)
    Benefits & perks
    2.0(62 ratings)
    Management
    2.5(62 ratings)
    Working environment
    2.9(62 ratings)
    Diversity & equal opportunity
    2.9(62 ratings)
    Ratings for Lincraft are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 62 reviews sorted by most recent
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    5.0
    Retail Sales Assistant
    May 2023
    Smithfield QLD 48781 to 2 years in the role, current employee
    A positive, educational workplace; great for a first job.
    The good thingsLearning new things on the job and being able to explore different areas of 'arts and crafts'.
    The challengesProduct knowledge for sure; learning about an entire range of goods that I had no prior knowledge of was difficult, but ultimately necessary to assist customers in finding the right materials for their projects.
    1 person found this helpful
    1.0
    Sales Staff
    Mar 2023
    All Sydney NSW3 to 4 years in the role, former employee
    Gained experience in the management of stressful situations.
    The good thingsMost colleagues are supportive and respectful.
    The challengesConstantly understaffed. Expected to complete floor tasks and serve customers with full attention with only 2 people on at a time. Workers made to clean store (mopping and vacuuming) instead of hired cleaners. Only negative comments from upper management expecting a completely clean store with no budget for staff in larger stores.
    1 person found this helpful
    4.0
    Store manager
    Feb 2022
    Supportive, Underequipped
    The good things-Staff - communication from area manager
    The challenges- lack of staffing wages - alone atleast 50% of time. -due to low staff wages, bonuses are rare.
    1 person found this helpful
    2.0
    Sales Role
    Jan 2022
    1 to 2 years in the role, current employee
    Did not get much work, and was not treated very well
    The good thingsThe first uniform shirt was free.
    The challengesNot diverse at all, managers refuse to put older people on shifts and hire younger people to save money, working environment is not very supportive.
    1 person found this helpful
    1.0
    Store Manager
    Apr 2021
    7 to 8 years in the role
    Stressful
    The good thingsBuilding a rapport with staff and regular customers. Helping customers to find what they need
    The challengesThe expectations on the store manager. Little to no help from Area Managers, National Managers, Owners. RARELY any positive feedback or back handed compliments that make you feel worse. No work/life balance. Small wage budget, so no staff for a huge store and still a ridiculous amount of jobs expected to be done with no help. I could go on.
    8 people found this helpful
    3.0
    Supervisor
    Mar 2021
    3 to 4 years in the role, former employee
    Great place for a crafty person with a hard working nature.
    The good thingsStore manager is lovely and the staff are amazing, I loved the opportunity to work in a field I was interested and it gave me an awesome space to share my product knowledge and engage with customers.
    The challengesUpper management are somewhat less than helpful, they lack empathy when it comes to expectations within the store and cutting back on staffing make it unrealistic to achieve everything they want done. Another thing is the lack of money being funded into stores, the systems are definitely due for an upgrade and there isn't many incentives for staff engagement.
    3 people found this helpful
    1.0
    Retail Supervisor
    Dec 2020
    7 to 8 years in the role, former employee
    Upper management don’t care, only care about the $$$
    The good thingsBeing able to make bonds with staff and regular customers
    The challengesUpper management are always so negative, nothing is done right. Jobs are expected to be done with only 1 person to serve. Not a nice place to work
    4 people found this helpful
    2.0
    Worker
    Nov 2020
    9 to 10 years in the role, former employee
    Over worked for no thanks
    The good thingsMeeting people and have made friends with some sta
    The challengesVery short staffed and management expect things to be done when one person has to serve, run after customers try and get pallets out, it's exhausting. They sit in their big office chair and have no idea what is involved at store level
    3 people found this helpful
    1.0
    Sales Assistant
    May 2020
    1 to 2 years in the role, former employee
    Alright craft store, good to shop at... absolutely atrocious management, wouldn’t recommend working.
    The good thingsGood co workers and creating connections with lovely customers.
    The challengesALWAYS NEVER PAYED RIGHT (consistently under payed) Get in trouble for things you can’t help. Disgusting environment to work in always messy, leaking roof with mould on walls. Tiny lunch room can barely fit 1 person
    3 people found this helpful
    3.0
    Retail Sales Assistant
    Mar 2020
    Easy work, short hours, lacking management
    The good thingsFlexible with working around uni times
    The challengesCommunication and organisation of managers, also management doesn’t mind talking behind your back to other staff members when you are within metres
    2 people found this helpful
    1.0
    Warehouse Storeperson
    Mar 2020
    5 to 6 years in the role, former employee
    What a very negative place to work.
    The good thingsI had a couple good managers at different times, but that's it. Nothing else good about this place.
    The challengesThe culture of the place was terrible. Customers were rude and there was no support from head office.
    1 person found this helpful
    1.0
    Store Manager
    Mar 2020
    High stress,overworked, negative work culture,
    The good thingsNot a good company to work for
    The challengesOverworked, too much workload no rewards, very negative environment
    2 people found this helpful
    1.0
    Team Member
    Nov 2019
    1 to 2 years in the role
    you don’t get rewarded for all your hardwork.
    The good thingsCoworkers were great.
    The challengesTrying to sell outdated, over priced and ugly fabric when the opposition has a more modern and better range
    3 people found this helpful
    2.0
    Sales Assistant
    Nov 2019
    It was a great experience, but alot needs to improve for staff members who are doing all of the work instore.
    The good thingsYou meet some great staff members to work with
    The challengesNot enough people rostered on, and no respect from head office etc
    2 people found this helpful
    2.0
    Sales Role
    Nov 2019
    former employee
    Very unorganized and poor management
    The good thingsGood people to work with
    The challengesDidn't get any training at all, only ran you through on registers for a about 30 mins then et you figure it out
    1 person found this helpful
    5.0
    Team Member
    Sep 2019
    Less than 1 year in the role, current employee
    Great place to work and pays pretty well too
    The good thingsGreat people, friendly environment, helpful staff
    The challengesProduct knowledge is difficult for a while
    2.0
    Supervisor
    Sep 2019
    3 to 4 years in the role, former employee
    Loved the customer base
    The good thingsThe other employees were amazing
    The challengesManagement, handeling of complaints.
    1 person found this helpful
    1.0
    Retail Sales Assistant
    Jul 2019
    Less than 1 year in the role, former employee
    terrible
    The good thingsnothing maybe some of the people
    The challengesleft in charge of whole store at age 15, forced to chose between 25 hours a week or nothing whilst at high school full time, no weekends off for four months, left in charge of entire store alone, strict and mean management
    2 people found this helpful
    2.0
    Department Manager
    Nov 2018
    3 to 4 years in the role
    A means to an end
    The good thingsAll staff are hired on as permanent part time so good for locked in hours and leave payments
    The challengesLincraft is a good as a means to an end. It suited my life as a student. As a career or a long term employer it isn’t worth it. Poor and lazy management with clear favouritism and no concept of product knowledge or priority. Staff are treated as a number and not people, store managers are worked harshly with little thanks. NSW regional management is poor with extreme expectations to be met. Stores close down frequently as well.
    1 person found this helpful
    2.0
    Retail Assistant
    Oct 2018
    Less than 1 year in the role, former employee
    Discouraged me from my passion
    The good thingsI have a passion and interest in the textile industry so lincraft allowed be to grow my knowledge
    The challengesThe management is horrendous. Nothing is appreciated, it’s just expected which leads to the lack of interest by the workers and affects the customer experience
    4.0
    Shift Supervisor
    Oct 2018
    7 to 8 years in the role, current employee
    Good place to work if you love craft.
    The good thingsIf you love any type of craft it's the place to work.
    The challengesDoing everything that is expected with limited staff.
    2.0
    Retail Store Manager
    Jul 2018
    3 to 4 years in the role, former employee
    Long, tiring and zero appreciation
    The good thingsThe people you work with can be absolutely amazing
    The challengesLittle to no help or appreciation from headoffice.
    1 person found this helpful
    3.0
    Casual Sales Assistant
    Jul 2018
    Less than 1 year in the role, former employee
    Cool for creative people.
    The good thingsCustomers are alright. Fun if you're crafty.
    The challengesNo time for personal life. Takes ages to become permanent. Pay isn't the best. A lot expected out of staff. Understaffed a lot.
    1.0
    Retail Store Manager
    Jun 2018
    Less than 1 year in the role, former employee
    If you have questions to ask, this isn’t the company to work for!
    The good thingsOnly good things were the staff, in my store.
    The challengesHead office, management were very poor, no training, and no one to call with a problem. Very unfortunate.
    2 people found this helpful
    1.0
    Retail Store Manager
    May 2018
    Ok as a fill in job but not a career
    The good thingsFlexibility with rosters.
    The challengesUpper management have no idea what it’s like on the shop floor. Expectations are way too high and are never appreciated for all your hard work.
    1 person found this helpful
    2.0
    Store Management
    May 2018
    Unproffesional with no regard to employee's .
    The good thingsNot a great deal of good things to discuss .
    The challengesWorking conditions along with OH&S standards are terrible.
    3.0
    2IC Sales Assistant
    Mar 2018
    Parramatta NSW 2150
    no work life balance and no adequete training
    The good thingsis great when you first start but as you progress the upper management do not seem to want to help or train in a proper way leaving people with no clear ideas of where to go to for assistance
    The challengesno training as in they tell you what the expect of you and promise training but the training never seems to happen aside form the online tutorials
    3.0
    Store Team Member
    Feb 2018
    Less than 1 year in the role, current employee
    Pretty tiring, but the customers aren't too bad
    The good things- A lot of customers were quite nice and enjoyed conversation - Other fellow staff were always up for some chat, real friendly - Flexible roster, manager did their best to give you the days off you needed
    The challenges- 10% discount only available after 3 months of working there...a joke really - Got treated like a pickpacker really, 90% of the time I was stocking shelves - Not enough staff on the floor; maximum two in order to save money. Extremely difficult when you had major sales on and there would be long lines but only one register was open since the other team member was most likely being dragged around by other customers on the floor. - A big company on a tiny budget - meant you got paid the lowest wage that is legally possible
    1.0
    Sales staff
    Feb 2018
    1 to 2 years in the role, former employee
    Frustrating, exasperating.
    The good thingsThe Manager while I was there was excellent and fair
    The challengesLincraft keeps pressure on their middle management to run their stores lean, which means that they're nearly always under staffed :-(
    1 person found this helpful
    3.0
    Store Manager
    Feb 2018
    1 to 2 years in the role, former employee
    One of the best learning curves I had in my career
    The good thingsI was lucky enough to have a great team, and I loved the store layout and there was great support from the area manager
    The challengesTerrible pay, small budgets and not great support from head office
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