Lotte Duty Free Group
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    Lotte Duty Free Group
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    Company Reviews

    Working at Lotte Duty Free Group

    3.130 ratings in total
    5
    4
    4
    9
    3
    8
    2
    3
    1
    6
    87%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(29 ratings)
    Career development
    2.7(29 ratings)
    Benefits & perks
    3.3(30 ratings)
    Management
    2.7(30 ratings)
    Working environment
    3.2(30 ratings)
    Diversity & equal opportunity
    3.4(30 ratings)
    Ratings for Lotte Duty Free Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    5.0
    Christmas Casual
    Feb 2025
    Melbourne Airport VIC 30451 to 2 years in the role, former employee
    Best christmas casual role I've ever had.
    The good thingsEveryone was so friendly and welcoming in the arrivals department. I felt like everyone genuinely wanted me to succeed and were open to any and all questions I had.
    The challengesI didn't really experience any challenges other than the one shift I worked in departures which was really hard as they have so many different rules and regulations to follow compared to arrivals.
    3.0
    Merch team
    Jul 2024
    Melbourne VIC 3000
    A place you can stand out, IT infrastructure and ERP systems is what you find if you're in 2012.
    The good thingsGood, supportive colleagues around.
    The challengesUnfortunately all the good, support colleagues are leaving. Merch management really have no idea what they're doing. Currently in a cost cutting phase of the business so salary package really isn't competitive.
    5.0
    Cash Officer
    Jul 2023
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Great Management
    The good thingsworking environment here is great, colleague have a optimistic attitude
    The challengesnone so far. Have a Team Work in this company.
    2.0
    Sales
    May 2021
    5 to 6 years in the role, former employee
    Dont do it!
    The good thingsThe people you work with and the incentives
    The challengesManagement, toxic work place,
    1 person found this helpful
    5.0
    Retail Management Role
    Jan 2020
    Amazing
    The good thingsPay, commission structure, training and development
    The challengesAirline delays not reflective on company
    4.0
    Sales Manager
    Sep 2019
    Great opportunity to have worked with them. I was involved in all processes which made it exciting and helped me grow in my career.
    The good thingsGood incentives. Great if you enjoy public relations.
    The challengesThe challenges are not so focused on the company itself but on airports arrivals and departures which constantly change and you have to adapt. Targets are clear and achievable.
    1.0
    Beauty Manager / Arrivals and Departures
    May 2019
    1 to 2 years in the role
    I enjoyed working with my team as a Sales Manager. I believe I have given them a life-changing experience working with me. I have provided them the best mentoring technique to heighten their strength and develop their weaknesses to advance in their career
    The good thingsthe multicultural environment
    The challengeslack of support from the higher level of management (nobody wants responsibility) lack of communication (departmental) lack of system and procedure (treading in deep water with no direction) lack of stability (clarity of job description and performance evaluation) lack of leadership (power struggler amongst managers) lack of business ethics (ignorance of the company values) difficulty in dealing with stress, mental, physical, emotional
    2 people found this helpful
    1.0
    Sales Manager
    May 2019
    1 to 2 years in the role, former employee
    Management only looked out for themselves never took accountability for how you were treated. Poor workplace culture
    The good thingsGreeting passengers
    The challengesManagement were challenging to work with.
    1 person found this helpful
    3.0
    Sales Manager
    May 2019
    5 to 6 years in the role
    Enjoyable and challenging
    The good thingsDiversity in the products sold Management in general were open to input on the operational issues.
    The challengesQuite a few from time to time but overall management on all levels work together to address most issues.
    1.0
    Sales Assistant
    Oct 2018
    3 to 4 years in the role, former employee
    Terrible management
    The good thingsFriendly staff , nice environment But terrible management they don’t know what they doing
    The challengesToo much competition
    3.0
    Sales Assistant
    Oct 2018
    3 to 4 years in the role, former employee
    Management was terrible, co-workers were the highlight of this job.
    The good thingsThe people I worked with were definitely the highlight of the job. Most people were really nice and helpful. Most of the staff incentive schemes were pretty good.
    The challengesManagement was terrible. Upper management didn't listen to or care about the employee's complaints when most of the shift managers were tripping on their power.
    1.0
    Sales Assistant
    Apr 2018
    3 to 4 years in the role, current employee
    just depressing and stressful
    The good thingsGreat is that we get training and incentives
    The challengesVery very bad management. Especially when you need to look for a manager or assistant managers, they always not there. They do not support you and micromanage all of the staffs like kids. No consistency and kept changing rules and very rude to staffs.
    5.0
    Sales Team Member
    Nov 2017
    1 to 2 years in the role, former employee
    Great teammates, amazing management, career and sales skills development galore!
    The good thingsThe option to choose between morning, afternoon or night work to fit in with other commitments such as university, kids or another job. Really supportive management staff who are willing to go the extra mile to develop your skills. Loads of company run product education and trainings to develop sales skills. Good benefits and rewards from brands stocked in the store. Fun environment with friendly team and amazing customers off on holidays to exciting places! Great pay when working nights also.
    The challengesI worked night shift in departures, which was the most fun and quiet of all the shift options. It fit in well with my schedule at the time but can become quite taxing after a while. Also working either in the morning when it is really busy or in arrivals where people are exhausted and stressed, is nowhere near as fun!
    4.0
    Sales Crew
    Sep 2017
    1 to 2 years in the role, current employee
    .
    The good thingsDiscounts on dutyfree when you travel
    The challengesThe hours and shifts
    4.0
    Sales Consultant
    Aug 2017
    Less than 1 year in the role, former employee
    Great company to work for
    The good thingsSplit shifts, so this allowed you to sleep in or finish early
    The challengesParking was a bit confusing
    1.0
    Beauty Advisor
    Aug 2017
    1 to 2 years in the role, former employee
    Horrible. Would not recommend.
    The good thingsThe incentives were great.
    The challengesPeople always questioned the high turn over rate of staff. It is because the management is extremely poor.
    3.0
    Sales Representative as promoter
    Apr 2017
    Brisbane QLD 4000Less than 1 year in the role, former employee
    overall was good but maybe not as career for the whole life
    The good thingsgood corperation as team work
    The challengesmanagement should be improved since sometimes.it is hard to communicate for issues
    2.0
    Cash Office
    Apr 2017
    3 to 4 years in the role, former employee
    Always changing Airport Managers and no direction
    The good thingsStaff discounts and staff
    The challengesLacks Management support in some departments and is being run like a retail store not a Dutyfree shop without direction from the top with no support and training for staff
    4.0
    Sales Crew
    Sep 2016
    1 to 2 years in the role, former employee
    I am very appreciate the opportunity for me to learn and grow my working experience from there, and made some excellent colleague friends from there.
    The good thingsJR company have alot of very nice staff benefits
    The challengesChange things with management
    4.0
    Cash Office Team Leader
    Feb 2016
    1 to 2 years in the role, former employee
    Great team and great environment.
    The good thingsFriendly and supportive people.
    The challengesGrowing business that still acts like a small family-owned operation but needs to \"think-bigger\".
    4.0
    Cash Officer
    Feb 2016
    1 to 2 years in the role, former employee
    Overall, I had no problems or issues with management or the work, just the work environment.
    The good thingsRetail staff work in lovely, fresh stores in front of house. The staff are a real mix of races and cultures. Interesting to hear some of their stories. The work itself was interesting.
    The challengesBehind the scenes offices such as the Cash Office leave a lot to be desired. Cramped, uncomfortable. Seats are not ergonomic. Outdated equipment and furnishings.
    3.0
    Sales Consultant
    Feb 2016
    Less than 1 year in the role, former employee
    Learned about places I'd like to visit
    The good thingsMeeting people and learning about new places
    The challengesLots of products to learn about and what is allowed in all countries regarding alcohol and smokes and liquid aerosol and gases limits
    4.0
    Second in charge
    Feb 2016
    1 to 2 years in the role, current employee
    Fast paced and a good place to work
    The good thingsGreat staff discounts when you travel, always meeting new people
    The challengesHaving to be efficient and quick
    4.0
    Sales Crew
    Sep 2015
    Cairns QLD 48701 to 2 years in the role, current employee
    Good to gain range of knowledge promo to difference travelers. If can speak 3 to 4 different language will be benefit for the job.
    The good thingsFair working environment and good wages
    The challengesEarly morning shift start from 4:15am in the morning
    2.0
    Beauty Advisor
    Sep 2015
    Less than 1 year in the role, former employee
    I didn't get feed back or support while there
    The good thingsNone
    The challengesNo management to support staff!
    3.0
    Sales Assistant
    Sep 2015
    3 to 4 years in the role, former employee
    If u can survive JR you can live anywhere else
    The good thingsDifferent from retail. Customers are going to be traveling easier to serve.
    The challengesWe have got very high individual target, sometimes there's a war between the staffs. And management was in chaos when I was working then, we changed managers several times.
    3.0
    Principal Developer
    Sep 2015
    5 to 6 years in the role, current employee
    Dynamic and Challenging work environment
    The good thingsFlat Structure and visibility to top management of the work carried out. Management allows for innovation and trying out latest technology.
    The challengesDynamic and ever changing environment, less organised and poor processes. Limited career growth due to smaller teams. Too concerned about time and cost rather Quality of work
    3.0
    sales crew
    Sep 2015
    diverse great working for the airport, always different range of customers
    The good thingsPenalty rates ffor shift work is a great perk
    The challengesDealing with a number of managers at the same time is challenging
    1.0
    Marketing Promotions Specialist
    Sep 2015
    Less than 1 year in the role, former employee
    A whirlwind crash course of the duty free industry in a business that's bursting at the seams.
    The good thingsFast paced environment, great brands/suppliers to work with. Incredibly organised HR department and generally lovely people. Very generous benefits and staff sample sales.
    The challengesNo processes, and major work flow inefficiencies. The business needs to invest in skills and systems. The organisational structure needs to be addressed to make sure the right capabilities are present in each business function, with the right leadership. No transparency.
    4.0
    Assistant Sales Manager
    Aug 2015
    3 to 4 years in the role, current employee
    Everyday very happy go to work and happy go home.
    The good thingsI have two very nice bosses.
    The challengesVery hard to manage people.
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