Lotte Duty Free Group offers a welcoming and supportive workplace culture, characterised by friendly colleagues and a vibrant multicultural environment. Employees particularly value the generous benefits package, including staff discounts and incentive schemes, along with comprehensive training programmes. The flexible scheduling options are also highlighted as a significant advantage, allowing staff to balance work with other commitments.
Areas for improvement include enhancing management communication and support across departments, and developing more robust business processes and systems. The office facilities in some areas could benefit from upgrading, and the dynamic nature of airport operations requires staff to constantly adapt to changing regulations and procedures.