Lutheran Services
(49 reviews)
Company Reviews
Working at Lutheran Services
3.349 ratings in total
5
23
4
3
3
2
2
7
1
14
78%
55%
Work/Life balance
3.6(49 ratings)
Career development
3.1(49 ratings)
Benefits & perks
3.3(48 ratings)
Management
3.0(49 ratings)
Working environment
3.2(49 ratings)
Diversity & equal opportunity
3.4(48 ratings)
Reviews
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2.0
Testing Analyst
Apr 2026Milton QLD 4064Less than 1 year in the role, former employee
Organisation without any process.
The good thingsI enjoyed learning a new system and knowledge transfer sessions from one colleague
The challengesExpectations were not clear
Timelines were not clear
Reporting lines were not clear
1.0
Registered Nurse
Mar 2026Tallebudgera QLD 42286 to 7 years in the role, former employee
This is the worst employer and company I have ever worked for.
The good thingsThe residents and the nurses
The challengesManagement, work conditions, support, communication, staff progression, time constraints, salary and benefits
5.0
Administration Officer
Mar 2026Gympie QLD 4570Less than 1 year in the role, current employee
I love working here and will be here for a long time
The good thingsGreat team to work with, fun environment, lovely staff and clients
The challengesI have not found a challenge as of yet
4.0
Enrolled Nurse
Jul 2025Woodridge QLD 41149 to 10 years in the role, current employee
An honor to be able to support the elderly
The good thingsIt feels like home and friendly residents
The challengesChanges in resident cognition
1 person found this helpful
5.0
Portfolio Manager
Jul 2025Milton QLD 40643 to 4 years in the role, current employee
I love working here, I found my passion and my people.
The good thingsLutheran Services is an organisation with kind people and strong leadership. The Christian ethos attracts people who genuinely care and want to make a real difference in people’s lives. I feel supported and valued as a person and an employee.
The challengesYou never know what the day will bring but that is part of the excitement.
4.0
Aged Care Support Worker
Apr 2025Buderim QLD 4556Less than 1 year in the role, former employee
I enjoyed worked at Lutheran Services and have since applied for different roles. I felt homecare was not for me but gave it a go while studying. I realised that I needed to go to a place of work and not travel around all day.
The good thingsI found Lutheran Services to have a good work culture. I worked here while doing my certificate 3 individual aged care and disability support. Working in home care can be grate if you love working on your own 121 with the client and not been interrupted by other staff.
The challengesDated Procura software that the holding company of Procura won't support anymore. Missing data on clients. Rosters not updating on the app.
Clients won't tell you if they arnt happy about something you have done.
2.0
Asset & Facilies Manager
Aug 2024Milton QLD 40645 to 6 years in the role, former employee
6 years of great team culture, ruined by 1 executive
The good thingsMeaningful work, great work colleagues
The challengesHigh turn-over. Toxic executive.
9 people found this helpful
5.0
Primary Case Manager
Jan 2024Nambour QLD 45603 to 4 years in the role, current employee
My time with the Graceville Center vastly improved my professional development in this field and led me to provide the best possible support for the clients I worked with.
The good thingsThe supportive team and client centred approach. Flexibility in shifts to accomodate studies.
The challengesHad limited funding to support ongoing training opportunities. Baseline training was supplied to all staff but training beyond this was sparse.
2 people found this helpful
5.0
Case Manager
Aug 2023Sunshine Coast QLD9 to 10 years in the role, current employee
Good organised workplace.
The good thingsSupportive work environment.
The challengesRostering and progression
2 people found this helpful
5.0
Case Manager
Mar 20233 to 4 years in the role, current employee
Have lived the Journey so far and would recommend as a good and safe workplace
The good thingsGreat teamwork
Great clients
The challengesAs a Casual can experience shifts that are not as many as you want but normally balanced out by very good periods
1 person found this helpful
5.0
Case Manager
Feb 20233 to 4 years in the role, current employee
A truly caring organisation that provides a platform for growth and opportunities.
The good thingsThe culture offers a warm welcome and supportive team that are always willing to help our and provide opportunities for personal and professional development.
The challengesAdapting to shift work as a casual.
1 person found this helpful
5.0
Quality Accreditation
Feb 20231 to 2 years in the role, current employee
It’s been the best career move to date. Endless opportunities in a large organisation!
The good thingsStructure, governance and support for career growth. The person centred and strengths based practices.
The challengesRecruitment and retention of staff.
1 person found this helpful
5.0
Regional Manager
Feb 2023Lutheran Services has given me the opportunity to connect with so many different people and to have a positive impact in their lives.
The good thingsThere are many good things about working for Lutheran Services. To name a few: career progression, training opportunities, flexible work/life balance, having input into the strategic direction and really rewarding work.
The challengesThe biggest challenge is always finding the right staff to fill positions across all levels, especially in more remote locations.
1 person found this helpful
5.0
Human Resources Administrator
Feb 2023Lovely place to work with great people loving what they do every day.
The good thingsTeam is engaging and everyone supports each other to be the best they can be.
The challengesBudgets are always tight being a NFP
5.0
Administration Department
Feb 2023current employee
Best job and employer I have ever had.
The good thingsFantastic work environment with great team. Lutheran Services care about your work/life balance and are extremely supportive of personal and professional growth.
The challengesNone that I can think of.
1 person found this helpful
5.0
manager in head office
Oct 20221 to 2 years in the role, current employee
Amazing place where I can be myself and where people treat me well
The good thingsWonderful purpose and ethos and an amazing group of people who are focused on caring and serving. Team culture is amazing
The challengesThe industry challenges, covid19, floods etc
5.0
General Manager
Oct 2022Less than 1 year in the role, current employee
Fantastic recruitment process with a fantastic HR team with wonderful and genuine people throughout the organisation.
The good thingsAmazing management team who are aligned and focused on the customer.
The challengesThe current industry conditions.
1.0
Careworker
Mar 2022Not a good place to work in, I would rather be unemployed than go back to a employer that was toxic to my health and did not listen or care. There were shortcuts being made. Do not recommend this workplace at all just be weary.
The good thingsThe residents and some staff
The challengesCulturally toxic to work in has a very high staff turnover, you are not respected by Head office at all. Its all about filling beds and making money. Resilience is high but not high enough to be doing what they ask of you.
6 people found this helpful
1.0
Health Care
Feb 2022Not good to work for.
The good thingsHad some lovely staff
The challengesHad staff who treated others badly. Poor pay
2 people found this helpful
1.0
Nursing home assistant
Jul 2021Good staff, bad management
The good thingsThe residents and staff
The challengesNo staff and they won’t get agency and then you have to manage 1-14 residents by yourself
6 people found this helpful
5.0
Case Manager
Apr 20211 to 2 years in the role, former employee
Great place to work + make a difference in the community
The good thingsGreat programs, person centered, good support from team / leadership. Great training and opportunities to work in different programs.
The challengesI had a very positive experience working at Intercept
1.0
Clinical and Operation manager
Jul 2020Less than 1 year in the role, former employee
dreadful
The good thingsthe clients, other staff
The challengesCovid 19 and visiting restrictions. micromanagement
5 people found this helpful
1.0
Case Manager
May 20203 to 4 years in the role, former employee
Great people. Very bad leadership
The good thingsGreat grassroots culture. Many employees with good hearts and a person centred approach to working with there clients
The challengesManagement and the culture of the workplace, poor leadership and not willing to modernize and adapt to the changing service delivery environment. Poor knowledge of the NDIS
11 people found this helpful
1.0
Executive Director
Mar 2020Less than 1 year in the role, former employee
Be fully informed and prepared of the industry, the players and the dynamics of similar organisations.
The good thingsFaith based organisation. Good ethos and top level direction. Activities are in direct care provision and purposeful for societal benefit.
The challengesOrganisational and institutional culture.
Many 'closed door' decisions at very high levels.
Difficulties with reform and modernisation.
10 people found this helpful
5.0
Support Worker
Nov 20193 to 4 years in the role, current employee
Develop my skill in working with group in multicultural environment
The good thingsSupportive and flexibility
The challengesMulticultural and diversity
4 people found this helpful
1.0
Lifestyle Coordinator
Nov 2019Less than 1 year in the role, former employee
My advise, look elsewhere, where you'll be appreciated and nurtured to grow.
The good thingsWonderful clients with good ole fashioned personalities
The challengesTabeel has an noninclusive culture and are afraid of change. Many have no experience outside of this workplace so ideas are archaic and unfortunately the lack of support from Lutheran Services head office, knowing this is happening is non existent.
7 people found this helpful
5.0
Community Registered Nurse
Sep 2019Less than 1 year in the role, former employee
I loved working with Lutheran Services and was sad to leave. It was a beautiful work environment and the boss was incredibly understanding. I would definitely work with Lutheran Services again.
The good thingsPositive and understanding work environment. Beautiful and caring clients.
The challengesYou travel a lot as a Community Nurse.
1 person found this helpful
5.0
Case Manager
Sep 2019You make a huge difference to people's life and you equally learn and improve yourself along the way. Win win !
The good thingsSupportive work mates and management. The diversity of work. Ongoing training and personal development. Job security.
The challengesThis job is all about challenges so if you are not up to it... don't blame the work or employer.
1 person found this helpful
5.0
Case Manager Disability Services
May 20191 to 2 years in the role, former employee
As a qualified support worker I was able to fill my job descripton responsibilities.
The good thingsOpportunity to work with individuals and their families to develop plans and goals. Assist the individual to meet their desired goals. Great team work. Excellent working environment. Orientation was excellent very informative alot of information. Staff are all very professional.
The challengesFamily expectations and communication can be stressful on the team. Untrained staff also caused stress on the team especially when not been trained to assist with medication.
People, Culture and DevelopmentThanks for providing valuable feedback. We are glad to have such passionate employees and that you felt the staff were very professional. We agree that we have a great team, so its good to see that you have the same experience.
30d+ ago
1.0
Aged Care Manager
May 2019The worse mistake of my life!
The good thingsThe team I had under me.
The challengesSenior management not supportive.
1 person found this helpful
People, Culture and DevelopmentWe are really sorry to hear your experience with the business was not a positive one. Feedback is important and we like to understand more about areas for improvement. It is great that the staff you managed were great and plays importance to the culture
30d+ ago