A clinically unsafe digital program with weak leadership and escalating organisational risk.The good thingsMater’s clinical workforce remains deeply committed to patient care. There are pockets of strong technical capability that could deliver meaningful outcomes under the right leadership and some weeding.
The challengesThe Digital Health Program is marked by unclear direction, limited leadership capability, and a lack of foundational program management discipline. Senior leaders appear distracted, inexperienced, and inconsistent, which leaves teams without guidance or confidence in decision‑making.
The program manager does not demonstrate the experience or capability required to run a program of this scale. Planning, governance, and delivery oversight are minimal, and project managers are often left to operate without structure, mentoring, or support.
At the director level, leadership feels detached and lacks business acumen, resulting in slow decision-making, unclear priorities, and a lack of strategic alignment with clinical and operational needs. The overall environment feels reactive, fragmented, and unsupported.
These issues have created a culture in which staff feel uncertain, underutilised, and disconnected from any meaningful aims; many feel that Mater has become a career-limiting experience