Mercer
(104 reviews)
Company Reviews
Working at Mercer
2.7104 ratings in total
5
15
4
16
3
24
2
24
1
25
53%
40%
Work/Life balance
3.1(104 ratings)
Career development
2.6(104 ratings)
Benefits & perks
2.5(104 ratings)
Management
2.3(104 ratings)
Working environment
3.0(104 ratings)
Diversity & equal opportunity
3.2(104 ratings)
Reviews
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2.0
Investments
Jul 2024Docklands VIC 3008
There are better opportunities elsewhere...
The good thingsGood salary, good bonus.
The challengesOutdated systems that always rely on spreadsheets. Somehow, the product offering is very complex and therefore not really assisting in making people's life better. Top management is run by people who doesn't know what is going on.
3 people found this helpful
1.0
Insurance Consultant
Jul 2023Docklands VIC 30083 to 4 years in the role, former employee
Never to work for Mercer
The good things2 minute walk from southern cross and work volleagues
The challengesLow salary with daily 400 callbacks, less staff, no training
1.0
Administration Role
May 2023Melbourne VIC 30001 to 2 years in the role, former employee
There are much better businesses in financial services.
The good thingsI made friends there and enjoyed the work
The challengesBad mgmt, very toxic.
2 people found this helpful
5.0
Administration office Family law
Apr 2023Wollongong NSW 25001 to 2 years in the role, current employee
Overall very positive experience with the company.I have learnt a lot and met some truely extraordinary professionals.
The good thingsPositive company culture where everyone is respectful of others and willing to help each other reach the best results for the business and customers
Customer centric in their practices
Diversity/ great blend of people of all walks of life.
The challengesCompany restructuring so therefore limited opportunities to stay on permanently.
5.0
Internal Transformation Communications
Mar 2022Less than 1 year in the role, current employee
Great company with great values
The good thingsExcellent D&I culture. Very flexible employer. Great people.
The challengesLike all companies - working though impacts of a pandemic.
1 person found this helpful
1.0
Administration Officer
Feb 20223 to 4 years in the role, former employee
More bad than good. Look elsewhere.
The good thingsThe building and office is ok. But the rest is below average. Low pay and incompetent leadership. Not a place for career progression. Little to no staff discounts or benefits. Monthly pay. Toxic work culture.
The challengesLots of micro management, but with leadership that don't have a clue what they are doing.
Primitive software and systems. Still doing most things by paper and mail. Behind the times.
3 people found this helpful
2.0
Investment Consulting Analyst
Nov 2021Less than 1 year in the role, former employee
Great work and team, terrible work/life balance and management structure.
The good thingsInteresting work in investment consulting, with great experience to put on your resume.
As long as you deliver, you are given the freedom to work at hours that suit you.
Young, fun, and dynamic team with good social opportunities after work - working in glamourous Collins Place.
The challengesPunishing deadlines, as the pooled analyst team is run much too lean. Expect lots of evening and weekend work, and little sympathy from management.
A sink or swim environment - management style emphasizes individual initiative (i.e. you're on your own to come up with solutions to your work problems).
Managers in the consulting teams are mostly senior consultants, who are good at managing client relationships, but poor at training, mentoring and nurturing new talent.
Lots of office politics; work and blame run downhill, and delegation of work reflects this. Don't expect a warm relationship with your direct manager.
1 person found this helpful
2.0
Helpline Consultant
Sep 20211 to 2 years in the role, former employee
Management needs some work, average experience.
The good thingsTeam environment, office space, proximity to public transport, relationships formed.
The challengesManagement often lackluster, not following up on requests for further training/development. Additional requirements outside of contracted responsibilities/agreements.
1 person found this helpful
5.0
Talent Solutions
Aug 2021Less than 1 year in the role, former employee
Lots of good working relationships, the team I worked in was friendly, supportive and welcoming
The good thingsGreat workplace culture.Very busy and fast paced environment. Management was excellent, work place was fun.
The challengesThe technology is a bit outdated & slow at times.
3.0
Helpline Consultant
Jul 20213 to 4 years in the role, former employee
I was happy at Mercer and the role i was involved in. It can be challenging for them to retain staff long term due to salary competitiveness
The good thingsI was working as a helpline consultant for 4 years. great working hours (35 hours a week), great breaks (2x15min + 1HR lunch break). Enjoyed interacting with the staff members
The challengesSalary is good when you start, however after working a few years, the salary does not increase much therefore the salary is lower compared to other companies for the same role. Also knowledge source is not good and out of date but they are beginning to develop a better system.
5 people found this helpful
1.0
Analyst
Mar 2021People should be recognized for their efforts especially IT division.
The good thingsThe office location and the food court are good.
The challenges*** Toxicity at its best ***
Not at all a supportive environment.
Waste of time, huge staff turnover.
Want to walk non-stop, this is a job for you.
2 people found this helpful
5.0
Financial Officer
Nov 2020I have been working at Mercer full-time for many years great environment people to work with very friendly and very professional.
The good thingsGreat reward, culture, work life balance and career opportunities. Flexible working arrangements, ability to work from home
The challengesSo far this experience has been nothing but positive.
5.0
Customer Service Representative
Jul 2020Less than 1 year in the role, former employee
Overall, the best place I have ever worked for so far.
The good thingsLove the culture and working environment. How everyone is able to interact with each other from different department. The space provided for one to work is comfortable.
The challengesNothing! Because so much is provided for your job to be easy to work with.
2.0
Leader
Mar 2020Disappointed and surprised given the history and size of the organisation.
The good thingsFacility is modern, fresh and central to station and eateries plus onsite gym.
The challengesA culture that is resistant towards change. There is minimal alignment between senior management communication and actions, in particular around people support, transparency and accountability. There is also an inability to affect change and actions taken on feedback or ideas are determined by a few in positions of influence.
1 person found this helpful
Mercer People & Culture TeamThanks for taking the time to write this. It is disappointing that you didn’t enjoy your time with us. If you have any specific issues you would like to raise, please email us at [email protected]
30d+ ago
4.0
Superannuation Consultant
Mar 2020Good job with good prospects
The good thingsGood place to work. Amazing facilities. Good people. Food court is pretty much perfect downstairs.
The challengesSuperannuation can be stressful - lots of legislation involved. Tax, too. Be prepared to not know everything.
1 person found this helpful
Mercer People & Culture TeamThanks, for the review. There’s lots to learn and glad to hear you are open to learning. Best of luck for the future!
30d+ ago
1.0
Marketing Manager
Mar 2020former employee
Not for the feint hearted
The good thingsGreat company to have on your resume.
The challengesStaff turnover is extremely high making it challenging for new starters to learn because everyone is new. The expectations to deliver projects to perfection within extremely right deadlines is high.
2 people found this helpful
Mercer People & Culture TeamThanks for taking the time to write this. It is disappointing that you didn’t enjoy your time with us. If you have any specific issues you would like to raise, please email us at [email protected] .
30d+ ago
4.0
Data Entry Role
Mar 2020current employee
Great friendly environment to work in.
The good thingsI enjoy the people that I am working with.
The challengesMy role is not difficult.
Mercer People & Culture TeamThanks, for the review. It is great that you are enjoying you time with us. Best of luck for the future!
30d+ ago
1.0
Client Relationship Manager
Mar 20203 to 4 years in the role, former employee
if the Upper management actually cares about there people they would be in a lot better
The good thingsThe people are great
The challengesWhat they put out there as the culture they want is very different to the culture that is
2 people found this helpful
Mercer People & Culture TeamThanks for your review. It is great that you enjoyed the colleagues that you worked with and our flexible approach to work life balance. Our culture is something we are always trying to grow. If you have any specific suggestions or issues you would like to raise please email us at [email protected]
30d+ ago
3.0
Principal
Mar 2020All Australia
Could be amazing if they invested in capabilities
The good thingsGlimmers of idea incubation, which are
The challengesEfficiency. Strategic solitude. Short-termism. American outpost.
Mercer People & Culture TeamThanks for the feedback. We appreciate the 4 stars on Work Environment and Diversity – we have been focussing on this. Looks like we have more work to do! Best of luck for the future.
30d+ ago
3.0
Financial Adviser
Mar 2020Underwhelming.
The good things35 hour working week.
The challengesPoor management skills. Organisational changes not well communicated to staff. Working on non national public holidays. Understaffed.
Mercer People & Culture TeamThank you for your review.
30d+ ago
3.0
Senior Consultant
Mar 20203 to 4 years in the role, current employee
Great people, low pay and benefits
The good thingsGood people, great managers but what they can do is very limited by upper management. Very flexible.
The challengesLow pay, sometimes very long working hours.
Turnover is quite high and good people are hard to keep because of the benefits and rem.
Mercer People & Culture TeamThanks for the review. It is great that you enjoy the colleagues and managers you work with. Thanks for the other feedback, it helps us create a better colleague experience. Best of luck for the future.
30d+ ago
2.0
Management
Mar 2020Frustrating.
The good thingsPrestigious business, strong brand, well regarded.
The challengesToo many to name, but I’d start with the leadership.
Mercer People & Culture TeamThank you for your review. It is unfortunate that you had a frustrating experience. Good luck for the future.
30d+ ago
1.0
Administration Officer
Mar 2020Less than 1 year in the role, former employee
I'd be careful who you trust in this place...
The good thingsFreedom during work hours
The challengesManagement assistance and supervision
1 person found this helpful
Mercer People & Culture TeamThanks for taking the time to write this review. It is unfortunate that you did not enjoy your experience at Mercer. Best of luck for the future.
30d+ ago
4.0
Information Technology Role
Nov 2019Good experience, I had the opportunity to learn on the job. Supportive managers.
The good thingsGreat teams, professional employees.
The challengesSome toxic employees created a negative atmosphere.
People & Culture TeamThanks you for your review. It great to see you enjoyed the colleagues and teams your worked with. It is concerning that you feel there are a few toxic colleagues causing issues, feel free to email us at [email protected] about specific concerns as creating a positive atmosphere for all colleagues is very important to us. Best of luck for the future.
30d+ ago
3.0
Finance Role
Nov 20195 to 6 years in the role, former employee
I got good experience in a global corporations
The good thingsTeam members are very cooperative
The challengesNot much recognition for your achievement from Manager and salary are very average for the middle office
Mercer People & Culture TeamThank you for taking the time to write this. It is great to hear you got valuable experience during your time with us and found your colleagues helpful. It is disappointing that some of your achievements went unnoticed by your manager. Best of luck for the future!
30d+ ago
2.0
Operations Manager
Nov 2019All Australia
Good until you reach the top
The good thingsGlobal firm, plenty of opportunity if you are willing to work hard and have no balance.
The challengesWork life balance. Toxic culture at the top. Very little care for people Low salaries
People & Culture TeamThank you for taking the time to write this review. Flexibility is something we take very seriously and giving colleagues a great work-life balance is one of the key reasons why, so it is very disappointing you did not get the work life balance you needed whilst at Mercer.If you have further feedback, please give us an email at [email protected].
30d+ ago
1.0
Senior Comliance Specialist
Nov 2019Less than 1 year in the role, former employee
Poor planning from management resulted to under resourcing and poor work/life balance
The good thingsDiversity
Opportunity for progression in certain areas
The challengesPoor risk culture
Non-competitive remuneration
Under resource
Poor senior leadership
1 person found this helpful
Mercer People & Culture TeamThank you for taking the time to write this review. It is discouraging that you had such a negative experience with us. We take our risk culture and feedback seriously. If you have any specific concerns you would like to raise, please email them to [email protected] so we can deal with the issue as soon as possible. Best of luck for the future.
30d+ ago
3.0
Manager
Nov 20193 to 4 years in the role, former employee
Its the luck of the draw
The good thingsVery pleasant employees
The challengesSome of the senior managers should never be in charge of people - thankfully the worst individual left but should have been moved
People & Culture TeamThank you for your review! We are very proud of our colleagues so it is always fantastic to hear others also appreciate them. It is unfortunate you weren’t impressed with some of the senior managers as we want to provide the best environment possible for our colleagues. Please send us an email at [email protected] if you had any specific concerns as leadership is important to us.
30d+ ago
4.0
Business Analyst
Nov 20191 to 2 years in the role, former employee
Overall great in terms of work environment, people, culture. Career progression and pay are mediocre.
The good thingsDiversity and inclusion has been great at Mercer
The challengesLow to average pay but people, culture and work life balance great
People & Culture TeamThank you for such a wonderful review. It is great that you enjoyed so much about your time with us! In particular, your appreciation of the culture and people, we have put a lot of effort into making sure all colleagues feel welcome and valued. Best of luck for the future.
30d+ ago
1.0
Business Systems Analyst
Nov 20193 to 4 years in the role, former employee
Interesting company to work for with unique daily challenges in a dynamic environment. Great place to work if you're mates with senior managers!
The good thingsFlexible work hours (depending on department). Great location - close to home.
The challengesCareer progression depends on who you know - not what you know nor how you perform. A few unfit managers that ruin an otherwise decent company to work for.
2 people found this helpful
People & Culture TeamThanks for taking the time to write this review. It is disappointing you didn’t enjoy your time at Mercer. We want to be workplace where all colleagues feel they have a chance to progress. If you have any specific issues that you think we need to deal with, please email us at [email protected]. Best of luck for the future.
30d+ ago
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