Ratings for Metro Trains Melbourne are shared as-is from employees in line with our community guidelines
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1.0
Trainee Train Driver
Sep 2025
Kensington VIC 3031Less than 1 year in the role, former employee
Lots of money, no life, no support.
The good thingsMoney is great if thats all thats important to you
The challengesNo support if you need it, toxic culture.
5 people found this helpful
2.0
Human Resources Business Partner
Jun 2025
South Wharf VIC 30062 to 3 years in the role, current employee
All Plans, No ProgressThere’s a dangerous pattern emerging: endless strategy, constant reshuffles, and political games at the top - while the people who actually run this network are left with scraps.
We’re burning goodwill fast. Our frontline teams show up, deliver, and go above and beyond - but get little in return. Development is stalled, engagement is low, and trust in leadership is eroding.
It’s time for executives to stop circling the issues and start owning the outcomes. Talk is cheap. Our people deserve investment, clarity, and real leadership - not another restructure, rebrand, or roadmap to nowhere.
Bottom line - it's time for a change of leadership.
38 people found this helpful
1.0
Human Resources Role
Apr 2025
Melbourne VIC 30002 to 3 years in the role, former employee
Absolutely terrible, the worst experience ever.
The good thingsNone at all, honestly.
The challengesAbsolutely bureaucratic and micro-managed People team. Worst experience ever, would not recommend to anyone.
22 people found this helpful
3.0
Customer Service Specialist
Aug 2024
Docklands VIC 30087 to 8 years in the role, former employee
If you want a decent paying job with some perks and can go home with a care-free attitude after every shift and don't give a toss about office politics, it maybe the place for you, but if you care about safety or a career, etc.... Try V/Line instead.
The good thingsGood pay for what you do. There are some good and genuine people there... Few and far between though.
The challengesI was there 7 years. Is no rail career and utter ignorance to safety!! - Go V/Line! Full of nepotism and favouritism (no wonder it went through IBAC), very poor if not inept management, very back bitey, gossipy and back stabbing work environment.
24 people found this helpful
2.0
Trainer and assessor
Feb 2024
Kensington VIC 30311 to 2 years in the role, former employee
Metro Academy star picket, hammered into the ground, they grab a new one!
The good thingsHigh wages. Great opportunities to develop professionally.
The challengesInternal politics. Typical big company attitude toward staff. Companies don't have a high turnover rate of staff for no reason.
15 people found this helpful
4.0
Station Officer
Oct 2023
Moorabbin VIC 3189
Everyday there is something to learn
The good thingsWorking with a diverse group of people
The challengesEarly mornings/ late nights/ unexpected things that need to be dealt with in a short amount of time.
3 people found this helpful
1.0
Station Officer
Oct 2020
9 to 10 years in the role, former employee
Not recommended.
The good thingsFree PT in Melbourne. Great local staff.
The challengesMassive micro management from the levels immediately above Station Master.
9 people found this helpful
2.0
Project Engineer
Sep 2018
1 to 2 years in the role, current employee
Good place to start but not one to stay for someone early in their career
The good thingsFree public transport, good work/life balance, prestigious name in the industry for transitioning out
The challengesConfusing org structure leads to zero accountability, management not keen to improve efficiency, not willing to accept change, aging internal ICT infrastructure, general \"not my problem\" attitude across the business, no planning for career development in the project space
14 people found this helpful
1.0
Contractor
Jul 2018
1 to 2 years in the role, former employee
After a change of management in 2017, I observed employee sentiment drop rapidly.
The good thingsMetro Trains Melbourne as a company has a great working environment and culture, unless you work in the OCMS department.
The challengesOCMS offers an old school silo environment where the management doesn't care for the employees or even communicate with them.
8 people found this helpful
4.0
Station Officer Level 4 Control Room Operator
Feb 2018
7 to 8 years in the role, former employee
It was a challenge & enjoyable time at Connex/Metro Trains
The good thingsMeeting numerous & different people every day. Room for developing yourself within company along with gaining wide experience as every day is different.
The challengesThe challenges are the unexpected as you never knew what the next customer was going to ask help with.
3 people found this helpful
4.0
Instructional Designer
Feb 2018
Less than 1 year in the role, former employee
High tempo training development project demanding stamina and agility with satisfying outcome
The good thingsFocussed, can-do people
The challengesDiverse and complex group of internal and external stakeholders
1.0
Truck Driver
Nov 2017
5 to 6 years in the role, former employee
Enjoyed the job. But too many changes
The good thingsLeaving to find other opportunities
The challengesDealing with management
9 people found this helpful
1.0
Anonymous
Oct 2017
Worst job place I've had the displeasure of working at!
The good thingsNot working there anymore !!!
The challengesPoor Management
Poor Management
Did I mention \"Poor Management \"?
10 people found this helpful
1.0
Authorised Officer
Aug 2017
Disappointing after 9 years of service and dedication to the role.
The good thingsWorking hours & being of assistance to the public rather than sitting behind a desk.
The challengesManagement culture and low staff morale.
12 people found this helpful
1.0
Engineer
Aug 2017
1 to 2 years in the role, current employee
Very unprofessional, wasteful and poorly managed.
The good thingsFree public transport
The challengesIncompetent people, poorly managed, extremely wasteful of taxpayers money.
5 people found this helpful
4.0
asset relocation specialist
Aug 2017
7 to 8 years in the role, current employee
Good place to work
The good thingsWork mates my job as truck driver
The challengesManagement always wanting more without explanation
1.0
Track Resurfacing Leader
Aug 2017
management is not that pro and treats subordinate as less intelligent and non adaptive.
The good thingsI've worked on cities and so far this is the biggest here in Australia, life balance is good as work days is mon to fri
The challengesthe site is broad and brownfield area, requires meticulous planning of events and should be adaptable to dynamic changes .
3 people found this helpful
1.0
Not noted for a anon survey
Aug 2017
A wasted time I'll never get back
The good thingsI had a free travel pass
The challengesThe management I had dealings with were dishonest, and cared mostly about their own advancement
6 people found this helpful
1.0
Asset Strategy Specialist- Track
Aug 2017
Less than 1 year in the role, former employee
Toxic work and management culture that does not follow what the company preaches. Keep away.
The good thingsThe work was there to be done. Interesting and challenging.
The challengesManagement. There is rampant lack of process and control in the infrastructure delivery department. Egotistical hierarchy of management that mai gains itself despite risk and safety issues.
5 people found this helpful
4.0
Draftsperson
Apr 2017
1 to 2 years in the role, current employee
Good eork
The good thingsStable strong , plenty work
The challengesStable industry , lots on projects
1 person found this helpful
4.0
Train services officer
Apr 2017
Been a rewarding 14 years of work so far.
The good thingsGood job security and pay
The challengesShift work involves 24hr shifts on a rotation. Communication is a key area needing improvement. Fatigue management needs to be developed further.
1.0
Network Systems Manager
Sep 2016
current employee
Good money, poor lifestyle
The good thingsGet to be a part of growing Melbourne Train System - Get bonuses from the company if you meet their KPIs
The challengesTo meet KPIs can be morally difficult to achieve given requirement to performance manage staff
2 people found this helpful
5.0
Paralegal
Feb 2016
Less than 1 year in the role, former employee
Great people and great perks.
The good thingsAll employees get a Metro Myki transport pass
The challengesUnderstanding the whole company and its different departments.
2 people found this helpful
5.0
Customer Service Officer
Feb 2016
Less than 1 year in the role, current employee
Great people, very friendly and a great team work with - no politics
The good thingsGood team of people in all roles working together on one project.
Friendly easy people to work with
Treated with respect
Asked how I felt things were going
The challengesNeed for more consistent work
1 person found this helpful
2.0
Civil Engineer
Feb 2016
3 to 4 years in the role, former employee
bad culture with poor managers who look out only for themselves
The good thingsMost people are good to work with
The challengesCulture which doesn't embrace change easily
Old railway mentality
2 people found this helpful
4.0
Health and Safety
Feb 2016
Good experience & would highly recommend Metro as a place of employment.
The good thingsGood culture and leave entitlements and free travel.
The challengesCareer development prospects and pay was a little average
1 person found this helpful
4.0
Infrastructure Solution Architect
Feb 2016
Less than 1 year in the role, former employee
Great Enterprise architect, very good at planning, people management, poor project resource management
The good thingsFriendly People, always helpful, Good environment
The challengesPoor forecasting of Resource requirements and contractor length of engagement all over the place.
4.0
Learning and development
Feb 2016
Less than 1 year in the role, current employee
Good workplace with some challenges.
The good thingsRelaxed working environment with flexibility and no pressure
The challengesSome methods and approaches are outdated and a lot of people are reactive to a situation instead of being proactive
3.0
Leading station assistant
Feb 2016
1 to 2 years in the role, current employee
Excited to start - but disappointed when reality happened
The good thingsIt is a job, enjoy being around trains and colleagues are a good team, sadly with abilities wasted by management
The challengesManagement, shiftwork and poor life balance,, inability to make a difference
3 people found this helpful
4.0
Project Officer
Feb 2016
5 to 6 years in the role, current employee
Gained a lot of building knowledge in the roles.
The good thingsFree travel. Range of cultural employees.Willing to train.
The challengesLots of change, not a good company for progression due to limited range of roles.
1 person found this helpful
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