Miss Maud
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    Miss Maud
    (45 reviews)
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    Company Reviews

    Working at Miss Maud

    3.045 ratings in total
    5
    12
    4
    8
    3
    4
    2
    9
    1
    12
    67%
    Rate salary as high or average
    47%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(45 ratings)
    Career development
    3.1(45 ratings)
    Benefits & perks
    2.8(45 ratings)
    Management
    2.8(45 ratings)
    Working environment
    3.1(45 ratings)
    Diversity & equal opportunity
    3.3(45 ratings)
    Ratings for Miss Maud are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 46 reviews sorted by most recent
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    4.0
    Sales Assistant
    Dec 2025
    Midland WA 6056Less than 1 year in the role, current employee
    Lovely and caring employees and workspace
    The good thingsThe employees are so wonderful and caring, they understand when youre sick and cant work and always make sure that your welfare is top priority. The customers are lovely and its just a great work place environment
    The challengesThe starting and ending times, its just be but i get confused when a start time is 12:59 and not just 1, but apart from that i don't think anything needs improvement
    3.0
    Senior Cafe Allrounder
    Jan 2025
    Perth WA 60001 to 2 years in the role, current employee
    Good job for a bit of extra cash, but the poor management and lack of training is clearly a short falling for the miss maud brand.
    The good thingsA good company if you’re studying or you have another job, but not somewhere you would stay for the long term. Got trained ( not very well) on all aspects of the store, waiting/clearing tables, taking orders, making coffees, working the counter and catering, as well as closing and opening. Good job.
    The challengesLook, the shifts you get are amazing if you’re young and have a lower pay rate, this is because the company is so stingy with hours, but still expects the egregious amount of work to be done in an unrealistic timeframe. There was no adequate training, and from my experience my 2ic was so mean.
    4 people found this helpful
    5.0
    Cafe Allrounder
    Jan 2025
    Rockingham WA 6168
    Working here is a great pleasure as I feel welcomed and the hours and pay are overall pretty good.
    The good thingsColleagues are very welcoming and the hours are good
    The challengesPretty stressful, full on job
    1 person found this helpful
    1.0
    Cafe Allrounder
    Nov 2024
    Perth WA 6000
    go work at literally any other cafe !
    The good thingssince everything that's not sold is going straight into the bin, you get to take some stuff home. i also see that they're making an effort to hire more POC which is always good.
    The challengesidk why seek removed my previous 1-star review – it was not 'malicious' nor 'biased'...anyways, in terms of scheduling — expect to be rung up every week at 5 am on days you aren't rostered on. if you can't make it; expect the silent treatment and hostile attitude from the manager(s)! this was kinda hard to manage as a casual worker studying full time. however, this was mostly because we were short-staffed. in terms of work environment — very cliquey and toxic. for some reason, store managers loved to talk smack about coworkers and customers behind their backs. i understand a bit of venting about poorly done work, but a constant and heinous barrage of gossip does not boost morale! overall, it really boils down to which managers you encounter.
    6 people found this helpful
    5.0
    Kitchen Hand
    Nov 2024
    Rockingham WA 6168Less than 1 year in the role, current employee
    I love working here.
    The good thingsEverything about working here is good.
    The challengesNothing is a challenge, with alot of my co-workers around me they can help me
    5.0
    Waitperson
    Aug 2024
    Joondalup WA 6027Less than 1 year in the role
    I'm fairly new, and it has been good so far
    The good thingsThe manager and team are great. The work is pretty good. Most of the customers are nice.
    The challengesThe only difficult thing is that everything is across three apps, and at first, I didn't know where to find anything, but I know now.
    5.0
    Assistant pastry cook
    Aug 2024
    Fitzgerald WA 6337Less than 1 year in the role, current employee
    Gald to be working at Miss Maud
    The good thingsAdapting to my job at Miss Maud Bakehouse has been an incredibly smooth and enjoyable experience, thanks to the wonderful staff and management.
    The challengesSo far the work has been smooth
    4.0
    General Assistant
    May 2024
    Cannington WA 6107Less than 1 year in the role, current employee
    Overall, it's a good environment but rarely shifts.
    The good thingsFriendly work environment, good life to work balance.
    The challengesRarely get any shifts, like 2 shifts a month.
    1 person found this helpful
    4.0
    Cafe Allrounder
    Apr 2024
    Karrinyup WA 6018Less than 1 year in the role, current employee
    Great workplace.
    The good thingsGreat inviting work environment, doesn’t require a lot of previous experience. Easy to learn and a lot of resources provided by company such as online training.
    The challengesHaven’t had any challenges yet at this company.
    3.0
    Kitchen Hand
    Nov 2023
    Karrinyup WA 6018Less than 1 year in the role, current employee
    Not a terrible workplace, not that great either.
    The good thingsHaving understanding coworkers and head chefs.
    The challengesHaving a limited amount of people during rushes on the weekends
    5.0
    Waitperson
    Aug 2022
    Less than 1 year in the role, current employee
    Very welcoming and supportive, suitable for all ages who want to work in a efficient and enjoyable environment
    The good thingsAfter being employed at Miss Maud, I have learned and gained many useful attributes that I will carry with me all through my work life. As a first job, I found that the team was very welcoming and understanding and were always willing to help me and answer my questions. I was well trained going into the role, yet I am still learning new things whenever I come in. There is a lot to the job, but I always know I have the support I need to improve my skills.
    The challengesPersonally, the biggest challenge for me is the workload during busy times. However, this is natural for all jobs. During these times, the team work together to manage different job, ultimately being able to keep everything running smoothly. Things that I am not used to yet can include using the till/taking orders, but I am aware that knowledge on it will come over time.
    1.0
    Hospitality Assistant
    Jul 2022
    Less than 1 year in the role, former employee
    Stingy company and a stressful environment
    The good thingsPersonally, I had a good manager. Staff were friendly enough Customers were mostly easy to deal with.
    The challengesMajor understaffing issues, stressful and hectic 90% of the time. Stingy company, minimum wage, stingy discounts considering how much everything is already marked up Poor hygiene standards.
    1 person found this helpful
    5.0
    Pastry Chef
    Jan 2022
    Less than 1 year in the role, current employee
    They're some highs & lows but overall everything is smooth so far
    The good thingsAs a pastry chef I mostly think everyone is friendly & good to work with, the equipment is all clean and easy for use.
    The challengesThe difficulties were attempting to learn the new things introduced to us and new types of equipment that were installed inside of the bakery.
    4.0
    Kitchen Hand
    Jan 2022
    Less than 1 year in the role, current employee
    While I haven't been here long the team dynamic is the best I've had.
    The good thingsThe staff are all welcoming and friendly. They are understanding of mistakes and problems that arise with health issues
    The challengesThe learning curve is rough but what job isn't?
    2 people found this helpful
    5.0
    variety of roles
    May 2021
    challenging but rewarding
    The good thingslots of opportunities for career development, not a dull place to work, lots of good changes
    The challengesa busy cafe but that makes the shift go quick
    1.0
    Waitperson
    May 2021
    former employee
    Overall, caused much more stress than it did benefits
    The good thingsGreat customers and fellow staff.
    The challengesVirtually impossible to book leave (even one day), not understanding of personal circumstances, super irregular hours and management changes every few months. Not reliable and very frustrating if you want to work more than 10 hours a week consistently, in my opinion.
    1 person found this helpful
    2.0
    General Assistant
    Mar 2021
    Customer service experience is better than I've seen before, bad training makes the job stressful and frustrating.
    The good thingsCustomer experiences were mostly good and friendly, you're very unlikely to get treated badly by rude customers (in comparison to my previous experience in grocery stores and clothing retail). The actual job tasks that you do every day can be pleasant for someone who likes organisation and working independently. Time did go by very fast for me as someone who is fine with doing repetitive tasks.
    The challengesTraining was extremely irregular and sporadic. You are expected to know many rules and procedures that you have never been taught because there is no one training path that everyone follows, they're simply trained on something one day because the manager/supervisor felt like training you. This sometimes results in people who have been there for a week being better trained than someone who has been there for 6 months, and, of course, coworkers getting frustrated with you easily for not knowing things. Also, you pay for your own uniform, and I witnessed bad work life balance from all workers, especially managers, who worked long hours and basically worked on their breaks still. The closest thing to a break room available was a chair in a dark corner in front of where a lot of supplies are, where you sit facing the kitchen and are often asked to move so people can access the supplies.
    5 people found this helpful
    2.0
    Cafe Assistant
    Aug 2020
    1 to 2 years in the role, former employee
    Bad management. Inequality.
    The good things-Chilled environment -Skill development
    The challenges-The terrible management -Below average pay
    1 person found this helpful
    1.0
    Kitchenhand
    Mar 2020
    Would not recommend
    The good thingsThe coworkers were great
    The challengesPoorly managed, staff are taken for granted
    1 person found this helpful
    3.0
    General Assistant
    Mar 2020
    Less than 1 year in the role, former employee
    Okayish
    The good thingsManager and assistant manager
    The challengesPay and customers, uniform
    5.0
    Management Team Member
    Dec 2019
    Nice work place with nice team management
    The good thingsThe management team within the store are awesome and be there for you every time you need them. They are approachable and knowledgeable
    The challengesDaily work flow could be distracting by childish and unresponsive team members which is quite difficult to control
    3.0
    Second in Charge
    Sep 2019
    3 to 4 years in the role, former employee
    Lovely people to work with but terrie to work for.
    The good thingsAmazing people to work with and all the managers I had but 1 were amazing.
    The challengesSome people in the head office are really hard to work for. They are demanding and treat you as just another number in the company not as a person. Expectations are too high for new people and it is a very stressful toxic environment to be in with little support unless you have a manager and team that supports eachother well which is bery hard to find and keep because they change people's positions and stores too often.
    2 people found this helpful
    2.0
    Barista
    Sep 2019
    not worth it, rude workers and management
    The good thingslong shifts if you want that
    The challengesway too much pressure put on you bad management little pay for the pressure not enough staff at once
    1 person found this helpful
    4.0
    Team Leader
    Sep 2019
    Less than 1 year in the role, former employee
    Good structure from the company but training isn’t there from management.
    The good thingsGood structure and system. Great team work.
    The challengesJob tasks from head office don’t implement with the store.
    1.0
    Experienced Waitperson
    Sep 2019
    1 to 2 years in the role, former employee
    Overall they pay very low for the condition of work placed under.
    The good thingsNot much to say that's good.
    The challengesDealing with management.
    2.0
    Employee
    Aug 2019
    An experience that’s for sure
    The good thingsThe friends you make
    The challengesOnly employing young workers who have no work ethic to save money Disregard for employees mental health No personalisation after opening new stores and not hiring any more staff in head office. HR department and all upper management workers spread to thin No one is ever happy or satisfied
    1 person found this helpful
    2.0
    Waitperson
    Jun 2019
    All Australia
    Great place to built your savings and get some experience.
    The good thingsOpportunity to make some great friends.
    The challengesManagement has extreme favouritism, and if that isn't you then tough.
    1 person found this helpful
    1.0
    Supervisor
    May 2019
    1 to 2 years in the role, former employee
    Not good
    The good thingsGood procedures in place. Training is very thorough.
    The challengesManagement not very supportive. Lack of leadership skills due to large amount of internal promotion. Very clicky work environment rather than professional. Very high school like with drama encouraged. HR lady very oblivious. Supports well liked managers rather than being fair.
    1.0
    Packer
    May 2019
    Loved working in the cake room
    The good thingsThe employees were the best thing about working there
    The challengesUnder paid long hours night shifts
    2.0
    Kitchenhand
    May 2019
    1 to 2 years in the role, current employee
    Better pay would make it a whole lot better
    The good thingsOther employees are lovely
    The challengesNeed to be paid more for the work itself to be worth it
    1 person found this helpful
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