MSF Sugar
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    MSF Sugar
    (16 reviews)
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    Company Reviews

    Working at MSF Sugar

    3.416 ratings in total
    5
    4
    4
    6
    3
    2
    2
    1
    1
    3
    94%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(15 ratings)
    Career development
    2.9(15 ratings)
    Benefits & perks
    3.0(15 ratings)
    Management
    2.9(15 ratings)
    Working environment
    3.2(15 ratings)
    Diversity & equal opportunity
    3.0(15 ratings)
    Ratings for MSF Sugar are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    4.0
    Diesel Fitter
    Jun 2025
    South Johnstone QLD 4859Less than 1 year in the role, former employee
    SJ Mill Maintenance Good work place to work in Friendly, safe No real pressure to perform, although some more input/overseeing from Supervisor would be appreciated for more productive outcome Good salary for this area, although to make a that good salary you need to be prepared to do the OT during slack season so 6 days a week etc All in all good work place
    2.0
    seasonal worker
    Aug 2024
    Cairns QLD 48703 to 4 years in the role
    like working in a 19th century factory, its cheaper to hire someone else/ pay workers comp than it is to make the job safe
    The good thingsInteresting work, good coworkers, big machines
    The challengesterrible roster when working shift. expect one weekend a month you absolutely need to join your union. don't attend a meeting without management without a union rep. this work is "at will". the probationary period in the EBA exceeds the length of a season. you can be dismissed without cause and without warning. make sure you are familiar with the EBA before you sign your contract, they might not give it to you without asking even though they are required to do so. follow your jsa safely to the letter. if you don't you might not be eligible for workers comp. the safety culture at this place is mostly management trying to avoid liability, not preventing accidents. read about the enforceable undertaking that occured and you will understand all you need to know about the safety culture. accountability and speaking up is the only way things will get better.
    2 people found this helpful
    1.0
    Production
    Jul 2024
    Cairns & Far North QLD3 to 4 years in the role, current employee
    If you need a job, these guys will do; don't expect anything more.
    The good thingsDuring the non-crush period, the work-life balance is pretty good.
    The challengesArchaic management philosophies. Very poor work-life balance during the crushing season. Disparate systems. No long-term vision. People are treated like consumables.
    2 people found this helpful
    4.0
    Permanent Employee
    Oct 2023
    Gordonvale QLD 48651 to 2 years in the role
    great workplace and good learning experience
    The good thingsenjoy working with the people and good team, lots to learn
    The challengescommunication with ELT/MLT very challenging, insufficient mentorship/leadership
    5.0
    Boiler operator/crane driver
    Jan 2021
    was the best place in town to work.
    The good thingsshort commute/5months 24/7 7months 4 day weeks
    The challengeschanges every day/not one the same.
    1.0
    Crop Establishment Supervisor
    Mar 2020
    3 to 4 years in the role
    A lot of hard effort unappreciated by executives
    The good thingsWorking with new and big machinery
    The challengesDealing with a company that tried to apply a milling industry safety standard to a agriculture industry, it just doesn't work
    3 people found this helpful
    4.0
    Shift Electrician
    Mar 2020
    5 to 6 years in the role, former employee
    Overall was good some good knowledge was learned
    The good thingsVariety of work is great
    The challengesThe shift roster is appalling
    1 person found this helpful
    3.0
    Farms
    Mar 2020
    1 to 2 years in the role, former employee
    A strong business but needs a lot of work.
    The good thingsCorporate backing, good work hours and salary. Most people on the ground are great and put a lot of effort into their work.
    The challengesManagement give little to no direction down the chain. Communication both in departments and between is terrible, HR do little to rectify this or other problems.
    1 person found this helpful
    4.0
    Operations Manager
    Nov 2019
    7 to 8 years in the role, former employee
    Would rate MSF Sugar as a good employer.
    The good thingsSupportive. Constant search for improvements.
    The challengesDifficult economic challenges threaten job security and morale.
    5.0
    Loco Driver’s Assistant
    Nov 2019
    Less than 1 year in the role, former employee
    I enjoyed my first work season with MSF and hope to go back next year
    The good thingsGreat place to work
    The challengesNo issues working with MSF - only a pity it was seasonal
    4.0
    Laboratory Scientist
    Sep 2019
    Overall positive but there is some room for improvement. Very supportive management and on the whole a positive work place
    The good thingsInteresting work, good hours
    The challengesLack of team diversity, gender relegation to different areas. Poor compensation for night work
    1 person found this helpful
    1.0
    Farmhand
    May 2019
    A very disorganised company who doesn't care about their employees.
    The good thingsThe colleagues and the ability to bank up overtime and have days off.
    The challengesThe management was terrible and no opportunity for professional development.
    1 person found this helpful
    3.0
    General Labourer
    Dec 2017
    Cool
    The good thingsDifferent work. Training. Above average wages for working locally.
    The challengesTo many workers think they are better than you. If they have a trade they will watch u work
    4.0
    Permanent Employee
    Nov 2017
    I have spent quite a few years as an employee at MSF Sugar and have advanced my skills well due to the variety of work available, it is a business that is in need of more skilled and educated people at every level to improve the outlook and moral within t
    The good thingsBetter than average wages and conditions due largely to high Union membership and good communication through the enterprise bargaining process. An adequate Safety regimen. Many dedicated and hard working individuals in the workplace who respect those who also do their duty in the workplace.
    The challengesThe desire to become a best practice producer seems to have deafened many in management to the voices of those who have kept it afloat, the 20 to 30% of workers who do the 70 to 80% of the work. Management both middle and upper have historically been chosen by default though the HR process does appear to be changing in that regard. Little chance for overtime or bonuses.
    1 person found this helpful
    5.0
    Accounts Payable Clerk
    Feb 2016
    1 to 2 years in the role, former employee
    I loved working at MSF Sugar! Great company.
    The good thingsThe company & staff really look after you.
    The challengesTo get through more work faster & efficient!
    5.0
    Cost Accountant / Manager HR
    Oct 2015
    7 to 8 years in the role, current employee
    great place to work
    The good thingsGood benefits. Friendly people.
    The challengesCommunication can sometimes be lacking
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