Multicap
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    Multicap
    (92 reviews)
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    Company Reviews

    Working at Multicap

    3.092 ratings in total
    5
    25
    4
    15
    3
    11
    2
    15
    1
    26
    83%
    Rate salary as high or average
    46%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(92 ratings)
    Career development
    2.9(92 ratings)
    Benefits & perks
    2.9(92 ratings)
    Management
    2.6(92 ratings)
    Working environment
    3.0(92 ratings)
    Diversity & equal opportunity
    3.2(92 ratings)
    Ratings for Multicap are shared as-is from employees in line with our community guidelines

    reviews

    Showing 19 reviews for All Brisbane QLD
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    2.0
    Finance
    Apr 2026
    Eight Mile Plains QLD 41135 to 6 years in the role, former employee
    Senior leadership is unsupportive and demonstrates little regard for staff wellbeing or workload.
    The good thingsThe purpose of the organisation is great & there are alot of good people trying to do the right thing. Initially this was a great place to work which really aligned to my personal values.
    The challengesFavouritism and a lack of support from senior leadership have fostered a toxic workplace culture in which employees are treated as expendable, resulting in high turnover. Workloads are unrealistic, and unpaid overtime is expected rather than optional. Rapid growth and poorly managed mergers resulted in staff performing multiple roles with no increase in salary. Outdated, manual systems have failed to keep pace, placing increased pressure and stress on long-tenured staff. No recognition for hard work.
    1 person found this helpful
    1.0
    Manager
    Mar 2026
    Eight Mile Plains QLD 41131 to 2 years in the role, former employee
    Prolific, toxic culture across human services, community services.
    The good thingsThe pay and at times RDOs.
    The challengesBlame culture to cover up, senior management’s incompetence, ongoing lack of care management of participants. There are some incredibly nasty people getting paid as managers who utterly ignore their portfolios and find entertainment in trying to harm other colleagues working there. The latest CEO has been terminated, hopefully new leadership will turn out better outcomes for participants.
    1 person found this helpful
    2.0
    Finance
    Mar 2026
    Eight Mile Plains QLD 41133 to 4 years in the role, former employee
    Their primary purpose/cause is fantastic, Unfortunately its not reflected in their care for staff
    The good thingsThe people - Supportive direct manager and team. The cause - providing supports to customers and seeing the positive impact it has
    The challengesUnrealistic workloads, under resourced, existing staff expected to absorb extra work, long hours, unpaid overtime, no regard for wellbeing of staff, upper management do not listen to concerns, manual time consuming processes, salary is not reflective of workloads
    1 person found this helpful
    2.0
    Finance
    Mar 2026
    Eight Mile Plains QLD 41133 to 4 years in the role, current employee
    Great cause but a lack of forward thinking
    The good thingsTeam culture is good, people want to help eachother
    The challengesPlanning- There is limited stakeholder collaberation Technology- There is too much manual work. Middle management are striving to move forward but not supported by senior management
    1 person found this helpful
    2.0
    Accounts Receivable Officer
    Mar 2026
    Eight Mile Plains QLD 41134 to 5 years in the role, former employee
    Not a supportive environment from upper management, too much manual work, no support for the team
    The good thingsWorking with my direct manager, and direct team members and building relationships with external clients.
    The challengesCommunication, upper management support, almost non existent
    1.0
    Rather not say
    Feb 2026
    Eight Mile Plains QLD 41133 to 4 years in the role, current employee
    Dissapointing Leadership
    The good thingsThe customers we support
    The challengesSystems and poor exec leadership no career path
    1 person found this helpful
    4.0
    Service Manager
    Jan 2026
    Eight Mile Plains QLD 41134 to 5 years in the role, former employee
    Great forward-thinking company, Well-resourced with many service streams to provide customer support
    The good thingsThe people and customers
    The challengesChange and turn over in senior leadership
    5.0
    Talent Acquisition Advisor
    Feb 2025
    Eight Mile Plains QLD 41133 to 4 years in the role, current employee
    A workplace filled with meaningful work, great people and opportunities to grow (and a lot of sweet treats).
    The good thingsA supportive and collaborative team environment where I feel championed and valued. I get to work with people who genuinely care about the clients they support and the teams they’re part of and manage.
    The challengesLike any big company, things can move a bit slowly at times, but there's always a focus on improving processes and making the company better along the way.
    5.0
    Customer Service Role
    Feb 2025
    Eight Mile Plains QLD 41133 to 4 years in the role, current employee
    Wonderful, for purpose employer where people make a real difference
    The good thingsThe opportunitites to take on great projects and gain valuable experience
    The challengesI'd rather work in the city than in Eight Mile Plains.
    1.0
    Accounts Role
    Jan 2025
    Eight Mile Plains QLD 41131 to 2 years in the role, current employee
    Toxic environment.
    The good thingsLike what this company is trying to do, there are some good people working there.
    The challengesOverworked, little appreciation, Toxic environment! Favoritism management no response to concerns.
    3 people found this helpful
    4.0
    Senior Payroll Officer
    Jan 2024
    Eight Mile Plains QLD 4113current employee
    Work with an amazing bunch of people.
    The good thingsWork Life Balance, Team I work with
    The challengesThe new system and its abilities
    2 people found this helpful
    5.0
    Information Technology Support Role
    Sep 2023
    Brisbane QLD 4000
    I do wish that circumstances permitted me to accept the role on offer...they would've been a great employer to spend some time working with.
    The good thingsWent through the interview with Multicap EMP Brisbane and was close to being offered the job, but I could not continue due to family circumstances. Yet Multicap made several attempts and continued to try and find ways to accommodate my needs and make it work for me...although ultimately, I still could take on the role. I found this to be above-and-beyond and am impressed at their sincerity and effort. Multicap also seems to be genuinely working for the good of its customers (the people it supports).
    The challengesMy observation is that it will continue to be a challenge for Multicap in finding the right people to suit the roles.in the organisation in the near future, in order to maintain the level of service to the people it supports. Multicap (as a whole might find) that with a little more tweaking of the roles on offer, this challenge can be met and overcome.
    1.0
    Service Manager
    Sep 2023
    Capalaba QLD 41571 to 2 years in the role, former employee
    Never again!
    The good thingsSalary packaging increases take home pay. Trying to making a difference to lives of people with disabilities.
    The challengesManagement, high turnover of service managers in a Redlands region. HR protect poor management actions.
    5.0
    -
    Jul 2023
    Eight Mile Plains QLD 4113
    Love working here, great opportunities and a rewarding experience.
    The good thingsLots of career growth opportunities, friendly staff, challenging and good work/life balance.
    The challengesLearning lots of new systems
    5.0
    Service Manager
    Jul 2023
    Nudgee QLD 40143 to 4 years in the role, current employee
    Working with Multicap has been such a journey and I look forward to continuing my career with them.
    The good thingsI started working at Multicap as a disability support worker in 2021. I am now a Service Manager in the Brisbane North Region. Multicap gave me the opportunity to develop and grow over the past couple of years while providing consistent leadership training. The pay grade is above any other service provider I have worked with as well with is an added bonus!
    The challengesThe challenges I face are minimal working with Multicap. Just like any other human service provider, there are challenges, but I always feel supported.
    1 person found this helpful
    4.0
    Manager
    Jul 2023
    Eight Mile Plains QLD 41133 to 4 years in the role, current employee
    Changed my career......for the better!
    The good thingsGreat opportunities and meaningful work
    The challengesCan be busy and stressful at times but what job doesn't have those moments
    1.0
    Service Manager
    Jun 2023
    Capalaba QLD 4157
    Feedback is not well received.
    The good thingsThe client group and
    The challengesManagement, HR, lack of professionalism, poor systems and processes.
    2 people found this helpful
    1.0
    Service Manager
    May 2023
    Brisbane QLD 4000Less than 1 year in the role
    Stay for a year, learn and move on.
    The good thingsMulticap offer above award salary and Salary packaging
    The challengesTo many to mention in a snapshot, thesis needed of systemic and cultural issues.
    3 people found this helpful
    3.0
    DSW
    Sep 2016
    Brisbane QLD 40005 to 6 years in the role, current employee
    With the introduction of NDIS, everything is about paperwork not the support of the clients.
    The good thingsThe clients we work with and support are great.
    The challengesClient to staff ratios aren't good.
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