Nespresso
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    Nespresso
    (62 reviews)
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    Company Reviews

    Working at Nespresso

    3.862 ratings in total
    5
    29
    4
    13
    3
    7
    2
    5
    1
    8
    96%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(62 ratings)
    Career development
    3.4(62 ratings)
    Benefits & perks
    3.8(62 ratings)
    Management
    3.4(62 ratings)
    Working environment
    3.8(62 ratings)
    Diversity & equal opportunity
    4.0(62 ratings)
    Ratings for Nespresso are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 62 reviews sorted by most recent
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    5.0
    Senior coffee specialist ( 3IC) Nespresso
    Dec 2025
    Karrinyup WA 60181 to 2 years in the role, current employee
    The best job I’ve had in my entire 20 years of life.
    The good thingsIt would be easier if I described what I haven’t enjoyed. And the answer to that is nothing, everything about the job is amazing.
    The challengesProbably the software systems we use to navigate our sales.
    4.0
    Coffee Specialist
    Nov 2025
    Sydney NSW 20002 to 3 years in the role, current employee
    A great place for growth and development
    The good thingsOpportunities given to learn and grow, and the genuine and incredible connections you make with staff
    The challengesPOS systems can be difficult to work with
    2.0
    Coffee Specialist
    Nov 2025
    All Perth WALess than 1 year in the role, former employee
    A concerning culture where gossiping, negativity and passive aggression is rife
    The good thingsFree coffee on duty and some interesting, if unnecessary coffee knowledge
    The challengesThe main point of sale software that was used was easily the least user-frendly and least intuitive i have ever come across. Its beyond fit for purpose.
    1 person found this helpful
    1.0
    Coffee Specialist
    Jun 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Don’t waste your time .
    The good thingsVariety of coffee and the interesting clientele. Easy role if you enjoy the people interaction and believe in the brand itself.
    The challengesIt is the most toxic and unprofessional place you could possibly imagine. The gossip and bad behaviour is ripe.So called management is there based on their time with the company and not much else. No people skills, no idea how to manage or motivate staff or conduct themselves in professional manner. Nothing to learn here.
    2 people found this helpful
    4.0
    Coffee Specialist
    Jan 2024
    Dubbo & Central NSW1 to 2 years in the role, former employee
    Love the product and delivered a very good job and custoner service at all times, however not recognised by manager because they didnt like a feedback I gave about moving from counter service to self-selection. Very disappointing.
    The good thingsProduct knowledge training is superb. Peers are generally passionate about coffee and Nespresso, you learn a lot with training modules that are far from boring and useless. Unlimited coffee to drink at your shifts and minthly allowance on Nespresso products that is very decent.
    The challengesGood pay only on a casual basis, very challenging pay rate for full-time or part-time. Very limited opportunities for career progression. Some boutiques have a great team while others not so much. Manager isnt welcoming to feedback, after years in the company as a casual and 2 years as part-time, I was told I was being negative and a bad influence on the team when warning of the bad side of a change in the boutique style that I have experienced previously within the company.
    5 people found this helpful
    3.0
    Coffee Specialist
    Dec 2022
    Management needs improvement.
    The good thingsWages slightly higher than other retail. staff perks and benefit are genorous.
    The challengesWork/Life won't balanced at all if you work as a full-timer. Management leads bad examples and judge staffs with different standards which demand you to follow the rules that they not even followed.
    4 people found this helpful
    5.0
    Coffee Specialist
    Oct 2022
    Love to be a part of luxury retail
    The good thingsWorking Environment is great
    The challengesKnowing the coffee world deeper
    1 person found this helpful
    5.0
    Coffee Specialist
    May 2021
    1 to 2 years in the role, former employee
    absolutely loved working here.
    The good thingsmanagement was amazing. always helping with career & training development. fellow staff members where great
    The challengeslearning certain items within a short period of time.
    2 people found this helpful
    5.0
    Brand Promoter
    May 2020
    5 to 6 years in the role, current employee
    LOVE NESPRESSO
    The good thingsTeam, Company and Perks. Constant new training to help you do better, supportive management and team.
    The challengesEvery job has their challenges but that is outweighed to the high amount of support you get.
    1 person found this helpful
    4.0
    Assistant Store Manager
    Nov 2019
    3 to 4 years in the role, current employee
    It's been a great experience full of surprises
    The good thingsOpportunity to know many people from different background as well as different areas of the company
    The challengesRetail hours, opportunities outside the retail environment
    1 person found this helpful
    5.0
    Coffee Specialist
    Nov 2019
    Friendly environment and great career progression
    The good thingsSalary package is higher then the average retail wage Great discount on machines Good bonus Great team Plenty of room for growth
    The challengesSalary review wasn't as much as expected Regional manager has clearly never worked as a sales assistant and doesn't understand our reality on the sales floor Poor design of new concept store
    2 people found this helpful
    2.0
    Boutique staff
    May 2019
    7 to 8 years in the role, current employee
    Fun work environment for the sales teams but Too much expectation on the leadership teams with not enough support.
    The good thingsThe people are fun and enjoyable to be around
    The challenges- Budget cuts across the board have resulted in significant understaffing of multiple sites and an overall cheapening of products - lack of organisation within immediate management and it’s senior leaders results in messy and unorganised product/promotional launches & sloppy operational practices.
    3 people found this helpful
    3.0
    Coffee Specialist
    May 2019
    All Australia
    Great people I’ve worked with.
    The good thingsIf you have great people working with you, your job will be much more fun and easy
    The challengesNespresso have cut back on staff benefits which is a shame. Also no career development across different departments I.e from boutiques to head office. Also management don’t really help in getting you experience into head office. KPI’s are also ridiculous it is hard to achieve
    1 person found this helpful
    4.0
    Senior Coffee Specialist
    May 2019
    A professional place to work, particularly good if you want to work in retail and give good service.
    The good thingsI worked in the Boutique and it was pretty a good team. The work is very easy and they give you all the support and training if you want it.
    The challengesPeople being treated unfairly is a big one, it never happened to me but I saw a few staff members that were treated and it made it really hard for to stay. Management ignored the situation or made it out like it was the person who being treated badly that was at fault. This was a common theme across a few stores. Boutique Managers are usually pretty weak and can not handle this type of issue. The company also expected you to stay forever and put all of your resources in the one job.
    5.0
    Customer Service Representative
    Apr 2019
    1 to 2 years in the role, former employee
    Great place to work, great people and good atmosphere with as much coffee as you wanted!
    The good thingsGreat workplace, all treated equally very divers and equal opportunity workplace. Everyone was respected and there were always team building activities happening.
    The challengesBeing on the phones were tedious, especially working in the technical team, it wasn't for me, but as you move up, you can move onto other positions.
    1 person found this helpful
    5.0
    Casual Coffee Specialist
    Apr 2019
    1 to 2 years in the role, current employee
    Super fun working environment
    The good things- great team culture - excellent communication within the company - they provide you with all the training and knowledge you need - flexible hours
    The challengesthe nespresso addiction is real
    5.0
    Coffee Specialist
    Jan 2019
    5 to 6 years in the role, current employee
    The right place to be in retail when you are a coffee enthousiast!
    The good thingsGenuine Coffee enthousiasts co-workers, Great brand, Great Product
    The challengesCareer opportunities often requires one is flexible with work location and move from boutiques to boutiques.
    4.0
    Coffee Specialist
    Nov 2018
    3 to 4 years in the role, former employee
    Lots of fun, loved the education and passion behind the customer service
    The good thingsLots of opportunity to learn and ongoing training Lots of variety Opportunity for career advancement
    The challengesCan be boring at times and targets hard to achieve
    1 person found this helpful
    1.0
    Retail Sales Assistant
    Oct 2018
    All Australia
    Do not do it- even for the money
    The good thingsMoney. That’s it. And the fellow staff were nice, but again it probably does not outweigh the benefits
    The challengesEverything. Management are terrible and do nothing. Unequal in their punishment and treatment of staff. It’s hard when the money is great but you are depressed working there
    4 people found this helpful
    4.0
    Coffee Specialist
    Aug 2018
    1 to 2 years in the role, former employee
    was a well paid job that is great for young people
    The good thingsthe people are great to work with
    The challengesthe strictness can become too much
    5.0
    National Operations Manager
    Jul 2018
    9 to 10 years in the role, current employee
    Great Place to work and would recommend to anyone.
    The good thingsCompany Strategy is Great Senior Leadership Great Product to work with and easy to sell to consumers Trend towards sustainability for the Global Nestle Business Move to remote working for corporate roles is positive
    The challengesDealing with High Growth can be challenging and not everyone is up for the challenge Global Headquarters can often provide poor guidance
    2.0
    assitant manager
    Jul 2018
    Felt forced to be pompous and fake to fit into the role.
    The good thingsOther staff you work with.
    The challengesLots of talk about training and support to get you to your goals, yet no time or training invested in team members except self learning online. Clicky culture encouraged by managements behaviours.
    1 person found this helpful
    5.0
    senior coffee specialist
    Apr 2018
    Less than 1 year in the role, former employee
    really good experience wiould recommend this company any time
    The good thingsreally good culture in the business
    The challengesthe system was a little complicated to use but thats really the only thing.
    4.0
    Coffee Specialist
    Apr 2018
    Less than 1 year in the role, current employee
    Excellent pay, great coffee, good team, bland robotic boring environment.
    The good thingsExcellent salary packaging, opportunities to develop your career through loyalty to the company, great training, company benefits, everything is adhered to in terms of safety standards, workplace regulations etc. very professional environment.
    The challengesBoutique is the most bland, robotic boring job imaginable. Standing in a small confined space all hours of the day doing the same repetitive tasks is enough to drive anyone insane. In order to work your way up the career ladder you're basically required to stay at the boutique for over 4 years working up to a management position before you'd be able to consider going over to a corporate or senior position. I personally could never handle that much boredom or monotony.
    2 people found this helpful
    5.0
    Coffee specialist
    Mar 2018
    3 to 4 years in the role, current employee
    I loved working for this company and highly recommend it. I liked feeling valued and enjoyed he high level of presentation and standard of service that I could provide to the over all satisfaction of customers.
    The good thingsA company that really looks after staff and want to provide a long term job. Career opportunities are there for the people that want to work towards building a long lasting career but it’s also a great place to work if you are looking for a part time or casual position. A great team morale is paramount to this company and they strive to make sure everyone is happy
    The challengesSome days can be a Little day in day out. Repetition can become boring.
    5.0
    Product Demonstrator
    Feb 2018
    Less than 1 year in the role, former employee
    Overall good
    The good thingsGreat team. Great producy
    The challengesSelling.Encouraging individuals to change brands of coffee to nespresso.
    1 person found this helpful
    4.0
    Pop Up Boutique Manager
    Feb 2018
    3 to 4 years in the role, current employee
    Nespresso has provided me with great opportunities and development. I have great support from my line manager (Victorian regional manager)
    The good thingsHas helped me develop my skill set from customer service focused role into management. And further providing opportunities for movement into different networks of the company (e.g. B2B Account Management)
    The challengesThe software is in serious need of an upgrade, such things as an integrated POS system would ease the pressure on staff RE: financial variances, stocktake etc.
    3.0
    Sales Representative
    Jan 2018
    average enviroment when it should have been much better
    The good thingsGreat people for the most part
    The challengesManagement not very responsive to change
    5.0
    Coffee Specialist
    Jan 2018
    So many opportunities and such a diverse team to work with. I've learned so much since starting with Nespresso I'm mind blown at the attention to detail and opportunity for success within this company.
    The good thingsWorking for Nespresso is incredibly rewarding and offers many avenues for improvement. It is a retail environment so work/life balance is difficult but the job is incredibly rewarding with a great management team to back up the boutiques. Opportunities for advancement within the company come along fairly often and all staff are encouraged to apply for these opportunities when they arise.
    The challengesIt's retail, you work weekends and some late nights. But that's retail! Standing on your feet all day can be exhausting so make sure you have a good comfortable pair of shoes.
    1.0
    Sales demonstrator
    Dec 2017
    1 to 2 years in the role, former employee
    Would definately recommend Nespresso as a professional sales opportunity for a world renowned and respected company.
    The good thingsGreat product range .Loved promoting the Nespresso brand and their amazing range of quality , responsibly sourced coffee.
    The challengesWorking through an agency and not directly for Nespresso.
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    Reviews by location
    All Perth WAAll Sydney NSWDubbo & Central NSW