New Horizons
    (101 reviews)

    Company Reviews

    Working at New Horizons

    2.6101 ratings in total
    5
    23
    4
    11
    3
    11
    2
    12
    1
    44
    76%
    Rate salary as high or average
    39%
    Employees recommend this employer to friends
    Work/Life balance
    2.7(99 ratings)
    Career development
    2.4(99 ratings)
    Benefits & perks
    2.5(99 ratings)
    Management
    2.3(100 ratings)
    Working environment
    2.5(100 ratings)
    Diversity & equal opportunity
    2.8(99 ratings)
    Ratings for New Horizons are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Support Worker
    Mar 2026
    Port Macquarie NSW 2444Less than 1 year in the role, current employee
    Not too bad if you are really needing a job.
    The good thingsSome Clients aren't too bad.
    The challengesCommunication with management and support for staff.
    1.0
    Experienced Disability Support Worker
    Feb 2026
    Port Macquarie NSW 24442 to 3 years in the role, former employee
    Don't work here, I've never felt more disrespected by management.
    The good thingsThe clients. that's it.
    The challengesManagement! all of the higher ups are either related or friends.
    2 people found this helpful
    5.0
    Support Worker
    Nov 2025
    Merrylands West NSW 2160Less than 1 year in the role, current employee
    I have many years of experience working as support worker
    The good thingsFriendly and l enjoy working
    The challengesEmploy more support workers
    5.0
    Product Manager
    Nov 2025
    North Ryde NSW 21131 to 2 years in the role, current employee
    A genuinely values-led organisation, now on a positive trajectory after a challenging few years.
    The good thingsGenuine values led organisation at all levels, from leadership through to support workers.
    The challengesAfter a few years that were a bit rough, the organisation has been on a very positive trajectory for the last 12 months.
    1 person found this helpful
    1.0
    Mental Health Support Worker
    Oct 2025
    Tweed Heads NSW 24852 to 3 years in the role, former employee
    Steer clear if you can
    The good thingsClients are great to deal with
    The challengesManagement always chose their favourites even though they weren’t doing the job as per job description. Our manager was a religious person and always gave the good shifts to members of their parish. She even rostered some of them on to do church work during company time.
    2 people found this helpful
    5.0
    People and Culture Administrator
    Oct 2025
    North Ryde NSW 2113Less than 1 year in the role, current employee
    Working in my current role has been an incredibly positive and fulfilling experience. From day one, I’ve felt genuinely welcomed and supported by a team that values collaboration, kindness, and mutual respect. The people I work with are not only talented and dedicated, but also incredibly generous with their time and knowledge, which has made a huge difference in my growth and confidence. The company culture is one of the most rewarding aspects of this role. It’s clear that people are at the heart of everything we do, and that commitment to making a meaningful impact is reflected in both the work and the workplace environment. I feel proud to be part of an organisation that truly values its people and invests in their success. Overall, this role has exceeded my expectations. It’s a place where I feel valued, challenged in the best way, and inspired to do my best work every day.
    The good thingsSupportive team, positive culture, meaningful impact
    The challengesnothing to report yet
    1.0
    Mental Health Support Worker
    Aug 2025
    North Ryde NSW 21133 to 4 years in the role, current employee
    Helping the clients is extremely rewarding and enjoyable, to bad management make this job terrible. We are suppose to be helping people dealing with Mental Health Issues however the way management treat the staff we are the ones that need the help.
    The good thingsClients are the enjoyable part of the job On the ground workers
    The challengesFor a Not for Profit organisation, they act the exact opposite. Management only see the Clients and the Staff as numbers. Management look for anyway to make money while screwing over the hard working employees. Staff expected to do tasks well outside of job description
    9 people found this helpful
    5.0
    Maintenance Technician
    Jun 2025
    Houston VIC 3128Less than 1 year in the role, current employee
    Fun respectful and dedicated hard working people
    The good thingsThe environment is friendly and respectful
    The challengesThere is not any I don't like
    1.0
    Disability Support Worker
    May 2025
    Lismore NSW 24803 to 4 years in the role, former employee
    Extremely bad management, workers have no rights.
    The good thingsThe locality of the workplace
    The challengesMicromanaging by house Leads. No support to ground staff. Unfair treatment and not listening to workers. Workers have lost all right with these house Leads. Worst and most toxic organisation I have ever worked for. Do not recommend unless you want no work place rights and ignored and treated poorly
    10 people found this helpful
    1.0
    Enrolled Nurse
    May 2025
    Lismore NSW 24802 to 3 years in the role, former employee
    Don't lowered your atandards
    The good thingsThe staff and location
    The challengesFar more interested in money than the clients. Staff performing jobs out of their role description. Incredible micro managing without an effective leadership team. Upper management were always resigning.
    7 people found this helpful
    1.0
    Senior Manager
    Jan 2025
    North Ryde NSW 2113Less than 1 year in the role, former employee
    As bad as what you'd expect when leadership includes a Deputy CEO who's driven a turnover of 24 people, over 24 months, across 7 directly reporting GM positions.
    The good thingsYou meet some good people, and they are passionate about what they do.
    The challengesHead office is full of toxic attitudes and people. A lot of backstabbing, mistrust and a prevalent attitude of "not my problem" etc. A lot of this stems greatly from the exec leadership, and the Deputy CEO, who creates silos across the business (intentionally!) and is an acute micromanager. This exec consistently dis-empowers her direct reports, and is the biggest contributor to one of the highest staff turnover rates I've ever experienced. This is also one of the few places still in the stone age, with no WFH arrangements and forcing people to work in a dingy warehouse office.
    12 people found this helpful
    1.0
    Administration Role
    Oct 2024
    North Ryde NSW 2113
    This organisation is in need of a lot of work to get it to a point where employees can be happy to go to work and feel safe.
    The good thingsWorking with some of the Head Office staff, Regional Leads, Team Leaders, Support Workers and customers
    The challengesPoorly managed system implementation Lack of clear guidance and transparency from upper management Very little documented processes All changes, regardless of size, funnelled through one person which is not efficient. Extremely high turnover of staff throughout the organisation, which contributed to instability and high usage of agency and temp staff The lack of trust from upper management in staff resulted in very little flexibility for staff needing to work from home. The standing down of several staff with unsubstantiated claims, the ongoing psychological effects will last a lifetime for some of those people.
    9 people found this helpful
    1.0
    Disability Support Worker
    Sep 2024
    Newcastle, Maitland & Hunter NSW1 to 2 years in the role, former employee
    More focused on money than customer care.
    The good thingsMy colleagues, and the customers I worked with.
    The challengesSadly the non for profit company is all about money. As a Support Worker you are overworked and not supported.
    12 people found this helpful
    1.0
    Disability Support Worker
    Sep 2024
    Bathurst NSW 27951 to 2 years in the role, former employee
    Terrible, I wouldn't recommend working here for anyone.
    The good thingsClients are very beautiful to care for, great team, and really good hours.
    The challengesManagement has extremely poor communication, Don't seem to care for their workers, or their rights.
    12 people found this helpful
    1.0
    Mental Health Support Worker
    Sep 2024
    North Ryde NSW 21137 to 8 years in the role, former employee
    Finest example of Obfuscation in the Workplace
    The good thingsYou will build resilience through managing high levels of stress and staff shortages.
    The challengesCentralised departments that were intended to create more efficiency for frontline and management tiers, if you escalate issues over these departments you are constantly gaslit by upper management and told there is no issue or they are working on improvement ( 4 years and counting..) Since the C-suite has been onboarded they have constantly evolved into a transformation and change, new systems were and are implemented then retracted months later and no communication was sent out. Outdated policies and procedures and upper management only bring them out when it suits them. HR was non-existent, however, they will contact you if they need you and you best respond straight away. Once you are on-boarded you are left to figure it out very quickly, there is a high turnover of staff ( and along with it their knowledge and experience). Leadership was, does and is tooting a cascade and connect approach philosophy but lost count of how much communication you had to derive from the union instead for company updates because staff never receive, or some do ( feels like the lotto or maybe not for some ) communication emails. What was once a pioneer in social services is now a corporate finance-hungry machine. Disappointed to find c-suite who are managing a well-being service are ignorant or significantly out of touch with reality to understand that they are required to be positive role models and act out their motto to their workforce and frontline staff who should matter the most. How can the C-suite expect staff to be at their best in supporting our communities when the organisation repeatedly does not support them at being their best in well-being? Local and national health promotions and forums have been neglected and staff are unable to attend (staff shortages or no budget) and our offices would once get together with great camaraderie and support mental health national days, but now staff don't even get an email for R U OK day? Continued money is being spent on external consultation agencies, yet the frontline staff would be happy to provide the feedback for free.
    22 people found this helpful
    1.0
    Support Worker
    Sep 2024
    North Ryde NSW 21131 to 2 years in the role, former employee
    The most toxic environment you could ever work in!
    The good thingsSupportive team and great team leader.
    The challengesVery toxic upper and middle management, who really do not care about the frontline workers and just want to work them to the ground, and micro manage them. There is very little support for the frontline staff, as New Horizons got rid of all the team leaders, due to cuts, so there is little mentoring and debriefing opportunities available for the frontline workers (who desperately need this). NH's advertising is very dishonest as they say "Access flexible work arrangements"- they DO NOT allow or offer flexible work arrangements- even to the vulnerable workers who are disabled, over 65, parents and so on. Even when you apply for a flexible work arrangement, management will do their best to not get back to you ( in this case, NH are actually breaking the law). This place has a very high turnover of staff because the staff are not treated well by middle and upper management.
    16 people found this helpful
    1.0
    Community Support Worker
    Aug 2024
    Hurstville NSW 22205 to 6 years in the role, former employee
    Diverse and stressful, local office and staff I loved, upper and middle management toxic.
    The good thingsGreat local office and staff. Great Team leader
    The challengesMiddle and upper management trying to pass on their toxic micro management to our local office.
    11 people found this helpful
    1.0
    Team Leader
    Aug 2024
    All Sydney NSW
    Do not come here - you've been warned!
    The good thingsThe exit sign works. Use it quickly! If you are unlucky enough to work here, the bright side is that every other workplace you worked for and every play you will work in the future will seem like the best place ever.
    The challengesThe mind-numbing processes and the depressing nature of an organisation that is collapsing under the influence of a Deputy CEO who is out of her depth.
    3 people found this helpful
    1.0
    Team Leader
    Aug 2024
    North Ryde NSW 2113
    Working for this organisation felt like being in a toxic relationship.
    The good thingsWorking with frontline staff and clients
    The challengesAn organisation plagued with constant restructures, layoffs, high turnover, and out-of-touch senior management. There was no strategic plan or vision apart from continuous cost cutting. Senior management were more concerned about petitioning Seek to remove negative reviews of the organisation rather than actually addressing the issues that people were reporting. There was no transparency or consultation process about any 'strategic' decisions being made, you were just told what was happening and expected to accept it or leave. They should remove their tagline 'wellbeing, done well' as they continue to drive the wellbeing of their staff into the ground and the future of the organisation in the process.
    15 people found this helpful
    1.0
    Community Support Worker
    Aug 2024
    North Ryde NSW 21135 to 6 years in the role, former employee
    Well-being done well? What a joke well-being done incompetently maybe
    The good thingsThe customers who we help daily
    The challengesIncompetent management who micro manage to get up the ladder and don’t care about staff or customers
    14 people found this helpful
    1.0
    Support Worker
    Aug 2024
    North Ryde NSW 2113
    The most toxic workplace I've ever encountered, do not work here
    The good thingssupporting people who really need help
    The challengesA "non-for-profit" that only ever cares about money. Participants are treated as no more than business and are not getting their needs met. All managers sacked to save costs, then who is left to run everything? People at the very top think they're better than frontline staff not understanding that the business only runs because of the work frontline staff do. Such a previously well respected company being run into the ground because of people in charge.
    15 people found this helpful
    1.0
    Team Leader
    Aug 2024
    Newcastle NSW 2300
    A sinking ship that you should not join by any means
    The good thingsThe clients and frontline staff who pour sweat and blood to ensure they are looked after. Apart from that, nothing. Zilch.
    The challengesYou are never heard. Always told that things will be better but no one bothers to listen. Staff are always over-worked. There is zero support from upper management who simply don't care about what really matters. A really bad culture of blame and decision making that has no consultation with anyone but impacts everyone. The turnover rate is so high, even the exit signs have exit signs. People leave before they even start. Creates no stability and makes life hard for Team Leaders who don't know how to best support their staff.
    17 people found this helpful
    1.0
    Operations
    Aug 2024
    Newcastle, Maitland & Hunter NSW
    Run, keep looking this is not the place to work if you care.
    The good thingsPassionate frontline staff
    The challengesShocking people at the top. Badly run, no care for staff or clients. Staff turn over is shocking , many leave within months. Toxic environment. They talk about values but none can be found in the actions you see by the people running this organisation.
    15 people found this helpful
    1.0
    Office Staff
    Apr 2024
    North Ryde NSW 21131 to 2 years in the role, former employee
    From my experience, you'll be better off reconsidering accepting a position with this organisation. The front door is a revolving one with staff leaving almost as quickly as they've been hired and the extremely high staff turnover speaks for itself.
    The good thingsThere is not one single redeeming aspect of working for this organisation apart from how you do get to interact with some lovely clients from time to time.
    The challengesEverything really does feel like a challenge. Unfortunately, executive level management are the reason you will despise working in this organisation, even if you don't work directly under them. So many poor operational and strategic decisions and throwing others under the bus when things go wrong, it's a culture of blame no meaningful support for anyone.
    17 people found this helpful
    1.0
    Support Worker
    Mar 2024
    Lismore NSW 24805 to 6 years in the role
    Makes staff miserable and puts clients at risk
    The good thingsFrontline staff are the ones running the joint
    The challengesLack of management and support.
    16 people found this helpful
    3.0
    Community Support Worker
    Dec 2023
    Coffs Harbour & North Coast NSW3 to 4 years in the role
    Good organisation. Not enough training during the induction phase for new staff, they're kind of left to figure it out for themselves.
    The good thingsCustomers and frontline workers (at the time)
    The challengesPoor management and leadership at the top. Unnecessary micromanagement from other staff. High staff turnaround.
    9 people found this helpful
    1.0
    Punching Bag for Senior Management
    Dec 2023
    All Sydney NSW1 to 2 years in the role
    Initially good but quickly declined after 12 months
    The good thingsThe hands-on people and customers
    The challengesEgotistical and Self- Centred Senior Management
    18 people found this helpful
    4.0
    Community Support Worker
    Oct 2023
    Sydney NSW 20003 to 4 years in the role, former employee
    Many opportunity for skill development
    The good thingsExtensive services meeting needs of both participants and workers
    The challenges Not operating in other states
    1.0
    Disability Support Worker
    Oct 2023
    Lismore & Far North Coast NSW
    I have worked as support worker in all disability services in the local area, New Horizons is the worst organization I have worked for. Do not support staff, over worked under supported, staff opinions and views are ignored too. Expected to do duties that are not in job roles and are management tasks. Save yourself the stress and grief and work elsewhere. A toxic workplace . Lack to no training but expected to do tasks.
    The good thingsAbsolutely nothing , zilch
    The challengesPoor management , no support , over worked
    18 people found this helpful
    1.0
    Team Leader
    Apr 2023
    Ashfield NSW 2131Less than 1 year in the role, former employee
    Worse company ever
    The good thingsStaff on the ground are passionate
    The challengesSenior Management is bad, lack of resources, no consultation, promote a bad hostile culture
    17 people found this helpful
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