O'Brien
(85 reviews)
Company Reviews
Working at O'Brien
3.185 ratings in total
5
25
4
16
3
10
2
11
1
23
75%
53%
Work/Life balance
3.2(84 ratings)
Career development
2.9(84 ratings)
Benefits & perks
2.9(84 ratings)
Management
2.8(84 ratings)
Working environment
3.2(84 ratings)
Diversity & equal opportunity
3.4(84 ratings)
Reviews
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most recent
2.0
Management
Apr 2026Sydney NSW 20003 to 4 years in the role, former employee
Not the worst out there but too much performance without substance
The good thingsGood coworkers bonded by shared hardships. A lot of EVP that is talked about but never delivered. Good intentions by some.
The challengesMoney is low comparatively. So much talk but very little action. Lots of lies from the top. Lots of political game players. In leadership there's very few that know much but they'll succeed if they play the game. Very Orwellian.
1.0
Storeperson
Mar 2026Wakerley QLD 41544 to 5 years in the role, former employee
Great potential, incredibly unrealistic expectations
The good thingsMeeting good mates and handing in my resignation
The challengesManagement style and expectations requires a dramatic overhaul. Managers are completely out of touch with workers on the floor and do not stand up for them. 60+ hour weeks were consistently expected as the 'standard', not taking into account peoples personal lives outside of work. Breaches in overall safety an wellbeing of workers was consistent and when overtime was cut, they wondered why tasks could not be completed in a standard 8 hour time frame.
1 person found this helpful
Appreciate your FeedbackThank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations, particularly regarding workload, communication, and wellbeing. We take these concerns seriously and are continually reviewing our practices and planning processes to better support our teams.
We appreciate your honesty and wish you well in your future roles.
30d+ ago
5.0
Customer Service Specialist
Feb 2026Padstow NSW 2211Less than 1 year in the role, current employee
Amazing best place to work
The good thingsFlexible so when children get sick or hurt you can leave if required. It’s also easy and not stressful
The challengesThey could make it easier to meet the insensitive mark , I do believe they are in the process of doing this at the moment
Appreciate your FeedbackThank you for highlighting the flexibility we offer. We understand how important it is for parents to be able to respond quickly when their children are unwell or injured, and we’re glad this support has made a difference for you. It’s also great to hear that you find the work environment easy to manage and not stressful.
We appreciate your feedback regarding the incentive mark. We recognise that it can be challenging at times, and improving this process is something we’re actively working on. Your comments reinforce the importance of making the incentive structure clearer and more achievable, and it’s helpful to know these changes are being noticed.
30d+ ago
1.0
Sales
Nov 2025Sydney NSW 2000Less than 1 year in the role, former employee
Terrible experience
The good thingsRemoteness and other staff members
The challengesEverything needs improving,too much expected for too little return,unrealistic KPI
1 person found this helpful
Talent Acquisition PartnerThank you for your feedback, it is important to us. We are glad you enjoyed the team you worked with as well as the flexible working arrangements to allow you to work remotely. We appreciate you sharing what you found challenging in the position as well as some good aspects that you experienced.
30d+ ago
5.0
Inbound Sales Consultant
Nov 2025Padstow NSW 2211Less than 1 year in the role, current employee
Supportive Environment
The good thingsenjoy the work environment everyone is willing to help and offer support. There are many opportunities to grow, it’s flexible, and I love working here
The challengesSalary, less pressure, work on targets high targets
Talent Acquisition PartnerWe are so delighted that you are enjoying the supportive team in our contact centre. There certainly are many opportunities for growth and development within O'Brien.
We appreciate you sharing the challenges in your current role and will take them into consideration as we reflect on 2025 and plan for 2026.
30d+ ago
5.0
Internal Communication and Engagement Manager
Apr 2025Padstow NSW 221114 to 15 years in the role, current employee
Empowered, Inspired, and Growing Together: A Truly Inclusive Workplace
The good thingsI am incredibly proud to be a part of O'Brien family. From the moment, I joined, I've felt supported, valued, and challenged to grow both professionally and personally. The leadership team fosters a culture of innovation and inclusion, ensuring that every voice is heard to make an impact.
The challengesWhile the fast-paced environment at O'Brien can sometimes feel overwhelming, its also what drives me to continually grow and improve. It's challenging, but in the best way possible.
1 person found this helpful
5.0
Business Improvement Manager
Apr 2025All Sydney NSW21 to 22 years in the role, current employee
Market leading company where i am proud to work
The good thingsThe people. I work in a wonderful team where we work together helping each other achieve targets.
In my role I get to help people achieve their goals which is personally rewarding.
There are a lot of good people with long tenure. Must be doing something right as a business.
The challengesLazy individual that feel entitled to everything but not will to put in the hard yards and earn respect from peers. Its always someone else fault.
1 person found this helpful
5.0
Manager
Apr 2025All Perth WA14 to 15 years in the role, current employee
Enjoyable supportive work environment
The good thingsSupportive environment, good people, good recourses to achieve success, good career progression
The challengesThere is nothing major I dont like
1 person found this helpful
4.0
Customer Experience Expert
Apr 2025Warana QLD 4575Less than 1 year in the role, current employee
Good company and nice people (in particular the Warana branch
The good thingsI like the flexibility and the people I work with. It's a great environment
The challengesThe workload can be quite daunting, especially while you still learning about the day to day operation.
2 people found this helpful
5.0
Apprentice
Apr 2025Virginia QLD 4014Less than 1 year in the role, current employee
Progressive company that cares about the welfare of their staff
The good thingsThe apprenticeship is awesome. Get paid of skill progression not tenure
The challengesI enjoy the daily challengers even when customer arrive late we still juggle their needs to our other scheduled customers.
1 person found this helpful
5.0
People and Leadership
Apr 2025Padstow NSW 22112 to 3 years in the role, current employee
The team is responsive, knowledgeable, and always goes the extra mile. I highly recommend them! So Glad I have found my home!
Keep up the great work! A lot has changed over the past couple of years! Looking to continue on with the journey and success of O'Brien Glass!
The good thingsA lot of support!
Great collaborative culture, Career Opportunities, Excellent Communication within our teams!
The challengesFor me personally, although we do have on site parking, It is a bit of a walk to get to the front of head office from the back car park.
1 person found this helpful
4.0
Sales Consultant
Feb 2024Padstow NSW 2211
It was good, but won't be applying there again. Not for everyone.
The good thingsThe training period was amazing and the trainer was amazing too.
The challengesThe management do not care about you whatsoever.
4 people found this helpful
2.0
Head Office Support Staff
Jan 2024Padstow NSW 22113 to 4 years in the role, former employee
Short term ok, not a career.
The good thingsHybrid work arrangement, staff discounts.
The challengesLow pay, mismanagement, no career development, no training, bad culture, not being listened to, no appreciation, under staffed and resourced.
12 people found this helpful
2.0
Account Manager
Aug 2023Sydney NSW 2000
Arrogance from an industry leader reflected in how it treats its staff..
The good thingsDecent starting point if you want to grow your career in account management or business development for a recoginsed brand
The challenges*No career progression in commercial team, all hires in senior management/exec are completed externally. Do not join expecting otherwise.
* Low engagement scores/complaints about managers not acknowledged and all feedback for a better working environment were continuosly ignored.
* Lack of skills development
* Ideas / strategies not fostered within team environment.
* No CRM to capture client interactions
11 people found this helpful
4.0
Customer Service Coordinator
Mar 2023Less than 1 year in the role, former employee
I had a great experience overall. Felt supported by my manager. Feedback is good.
The good thingsThe management is very good. Feel supported and a lot of learning.
The challengesWork life balance a bit hard. Needed extra hours to finish my tasks. Probably need it more staff.
2 people found this helpful
1.0
Sales Role
Jan 20231 to 2 years in the role, current employee
Constant revolving door due to bad computer system, no leadership or management and unrealistic work loads.
The good thingsLarge company so your pay is on time.
The challengesPoor computer system. Terrible managers.
9 people found this helpful
1.0
Sales Role
Dec 2022I would not recommend working here, take your time to read the reviews. You will see one consistent theme here, management, egos and a toxic workplace environment you will want to stay clear of.
The good thingsSome of the customer accounts you will work with are brilliant, however unfortunately the management (apart from a select one or two) are really detrimental to personal growth. I found the culture here questionable, not supportive in any way.
The challengesStyle of management here is outdated, rather than supporting staff and encouraging growth, the tactics used here are really detrimental.
10 people found this helpful
5.0
People and Leadership
Sep 2022Great team, great culture, great company, and work ethics.
The good thingsI love working for O'Brien, it's like a second home. The people truly live the values of the company through and through and my stakeholders and team are always grateful for my contributions and hard work.
The challengesConstantly busy busy busy, but I enjoy the fast pace and the push to get things done. Even though it is a challenge, there is always gratitude for the hard work.
2 people found this helpful
4.0
Human Resources Business Partner
Jun 2022Less than 1 year in the role, current employee
Great company to work for, the HR team and wider team are really supportive and the company is true to its values. One of the best companies I have worked for in my career! Keep up the amazing work!
The good thingsOne of the best companies, I have worked for in my career. Even though I was only on contract for under 4 months, my experience was extremely positive. My Manager allowed me to be my own person and supported me in learning the business to ensure I provided the results need for the business to grow. The company has a great WFH policy and it really supported me to have a work-life balance, even being able to work from my country cottage. The people in the HR team only want the best for the business and employees and it shows in the work they do.
The challengesWorking in HR/Recruitment, each day is different and at times there are competing deadlines but this is normal in this industry.
1 person found this helpful
5.0
Consultant
Apr 20211 to 2 years in the role, current employee
I'm still working here something must be right!!
The good thingsGenuine company that cares about their employees.
Great home and work balance.workforce planning team very understanding.
Big company with opportunity to move up or work in different departments.
The biggest plus was during the pandemic there was a lot uncertainty. Obrien Staff and Management were very transparent with everything going on within the company, And gave me confidence and job security.
The challengesEveryday is different you don't know if it will busy or not.
1 person found this helpful
4.0
Sales Consultant
Apr 2021I'm grateful and glad to be working here
The good thingsThe workplace is very culturally inclusive and rich in diversity
The challengesThe work roster could be more flexible
1 person found this helpful
5.0
Customer Service Representative
Apr 20211 to 2 years in the role, current employee
Friendly and positive.
The good thingsFriendly staff and supportive management. Always willing to help.
The challengesCOVID/ Working from home .
1 person found this helpful
4.0
Padstow Head Office
Apr 20215 to 6 years in the role, current employee
5 years and still here, surely that is a good sign right !!
The good thingsI work with one of the best Team's from my own experience, my boss has allowed me to be my own person and supported me in discovering my potential, whilst helping me to grow. In terms of my own personal life work is very flexible in helping to support unplanned events when needed. During Covid-19 the company did really well also which I commend them on.
The challengesCareer Development is a bit of a challenge in my perspective, whilst the company supports development there isn't an abundant number of roles available to be promoted to or work towards.
5.0
Automotive Technician
Apr 2021Less than 1 year in the role, current employee
Great company to work for with plenty of perks.
The good thingsThe employees are great, my superiors are excellent to work for always making sure i'm travelling alright and the freedom of self management while on the road is great!
The challengesNot much in the way of challenges, been great so far
1 person found this helpful
5.0
Technician
Apr 2021Less than 1 year in the role, current employee
Grateful for the opportunity and fantastic turnaround from previous workplace
The good thingsGreat team environment encouraging and supportive
The challengesLearning to better my skills at customer service and time management
1 person found this helpful
4.0
People & Leadership
Apr 2021Less than 1 year in the role, current employee
A company that is true to their values!
The good thingsThe people are extremely welcoming and supportive. Employees are very willing to help and always looking at new ways of doing things.
The challengesI am yet to experience any challenges.
1 person found this helpful
5.0
Automotive Technician
Apr 2021Less than 1 year in the role, current employee
Good people, good work and good pay.
The good thingsWorking with a great team and plenty of opportunities to move up in the company
The challengesThe high pace nature of the job is hard initially but worth the effort
1 person found this helpful
5.0
Customer Service Representative
Apr 2021current employee
Great company - aided my career development and my skillset within the work environment
The good thingsConstant support & recognition from management - always feel appreciated for my efforts towards the business.
The challengesWorking from home during Covid-19.
The company managed these stressors well, but working from home made my work/home life difficult. However, great resilience demonstrated by our leadership.
1 person found this helpful
5.0
HR
Apr 20211 to 2 years in the role, current employee
Overall, great place to work. The people are supportive and always willing to help out to achieve company goals.
The good thingsYou are always working with passionate people.
The challengesI haven't come across any challenges to date.
1.0
store support
Apr 2021Less than 1 year in the role, former employee
Any job here is a good stopping point, while actively seeking a career.
The good thingsThe office has air conditioning, which was generally of a very nice temperature.
The challengesEverything was a challenge, the job was a very easy role in it's self, However, project leaders and management have a very one track mind, even if it is the slowest, hardest and longest way to achieve goals, it was the one they wished to stick to as it was the one they thought of, no one else's input was even considered even if proven more efficient and beneficial.
7 people found this helpful
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