Opal HealthCare
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    Opal HealthCare
    (219 reviews)
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    Company Reviews

    Working at Opal HealthCare

    2.8219 ratings in total
    5
    67
    4
    21
    3
    15
    2
    34
    1
    82
    73%
    Rate salary as high or average
    43%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(216 ratings)
    Career development
    2.8(216 ratings)
    Benefits & perks
    2.5(216 ratings)
    Management
    2.7(218 ratings)
    Working environment
    2.9(216 ratings)
    Diversity & equal opportunity
    3.1(215 ratings)
    Ratings for Opal HealthCare are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Chef
    Apr 2026
    Kew VIC 3101Less than 1 year in the role, current employee
    Better stay away from them. If you like to work with always new staff, getting underpaid, go there.
    The good thingsThe residents are nice
    The challengesThe management doesn't care about you as a worker. The pay is many times wrong and you have to argue with them to get paid. They always give you more work to do and they have a high staff turnover. I can't recommend to work there at all, if you care about your health.
    2 people found this helpful
    5.0
    General Manager
    Apr 2026
    Tyabb VIC 39134 to 5 years in the role, former employee
    It has been a pleasure to learn, grow and bring joy
    The good thingsOpal has both its ups and downs, as expected in a large corporate environment. It was a pleasure meeting and working with some great leaders in the industry. There are strong learning opportunities, and Opal is easily one of the pioneering data driven companies in aged care. I truly enjoyed working with my team and the residents, which made the role feel rewarding and meaningful. I was provided with support to grow as a young leader, and there are always opportunities to develop within the organisation. The pressures are generally tied to KPIs rather than workplace politics. Overall, it was a good experience.
    The challengesTight KPIs that consistently keep you on your toes. Rapid growth has led to ongoing changes in organisational structure. There may be opportunities for salaries to be more closely aligned with market benchmarks. The General Manager role requires a high level of adaptability and emotional intelligence.
    1.0
    Care Support Officer
    Apr 2026
    Kanwal NSW 22591 to 2 years in the role, former employee
    DO NOT WORK HERE I BEG YOU, UNLESS YOU WANT TO RUIN YOUR MENTAL HEALTH AND PHYSICAL HEALTH
    The good thingsdefinitely the residents, and some staff
    The challengesI had a very negative experience working here. Chronic understaffing made every shift stressful and unsafe, and it felt like there was never enough support to properly care for residents. Management was disappointing — instead of listening or supporting staff, concerns were often dismissed. There were also instances of inappropriate comments being made in the workplace, which made me feel uncomfortable. When I raised these issues, I felt unheard and was not taken seriously, which was extremely disheartening. Overall, the work environment felt unsupportive and, at times, quite toxic. I would not recommend working here unless significant changes are made in staffing levels, management approach, and how staff concerns are handled.
    3 people found this helpful
    1.0
    Nurse
    Apr 2026
    All Melbourne VIC9 to 10 years in the role, current employee
    Avoid Opal Healthcare if you value your own wellbeing.
    The good thingsSome lovely residents, families & co-workers, free on-site parking and close to home.
    The challengesRevision to a previous review - thought it couldn't get worse but I was wrong. Opal have ruined this former BlueCross home with residents unhappy, team morale at its lowest and the workload just keeps piling on - this is the 'Opal Way'. No support from management - just relentless delegating of work. Hard work is rewarded with being given more work that others haven't completed. IT & wifi systems are horrendous, slow, unreliable and every day there is an issue of some sort. Yes - some of the difficulties faced are from Opal trying to meet quality standards however the majority are due to the way Opal runs their care communities and from trying to make one set of policies and procedures apply to every state in Australia. If you want to work yourself into the ground for an unappreciative company that puts revenue before everything and is happy for you to work short staffed but expects you to deliver fully staffed care then work for Opal - if not take my advice and look elsewhere.
    5 people found this helpful
    1.0
    Wellbeing Manager
    Apr 2026
    Bomaderry NSW 2541Less than 1 year in the role, former employee
    Toxic workplace culture
    The good thingsGreat staff who worked on the floor and the residents as always are beautiful.
    The challengesUpper management and lack of leadership and accountability where needed. Toxic workplace culture.
    2 people found this helpful
    1.0
    Administration Role
    Mar 2026
    Newcastle, Maitland & Hunter NSW3 to 4 years in the role, former employee
    avoid at all costs if you value your self worth
    The good thingsZero, not a place to park your worth, so many better options out there that will value you
    The challengesAbsolute disgraceful behaviour in senior mgt,toxic, so toxic a workplace, team members feathering their own nest at others expense,life's to short to deal with that level of toxicity
    5 people found this helpful
    3.0
    AIN
    Feb 2026
    North Lakes QLD 45091 to 2 years in the role, former employee
    care towards resident is not enough lacking basic things.
    The good thingsStaff and resident are good.
    The challengesManagement is terrible. Favouritism at work from the management. There is no transparency on so many things. Always focus on profit making.
    1 person found this helpful
    5.0
    Aged Care Assistant in Nursing
    Feb 2026
    Far West & North Central NSW3 to 4 years in the role, current employee
    Supportive workplace with a strong focus on teamwork and quality care.
    The good thingsI have enjoyed working in a supportive and professional environment with caring colleagues and management. The workplace promotes teamwork, respect, and provides good learning opportunities. I also appreciate the stable work, training support, and the focus on quality care for residents
    The challengesLike many healthcare roles, the work can sometimes be busy and demanding. However, good teamwork and communication help manage these challenges
    2.0
    Registered Nurse
    Jan 2026
    Kawana Waters QLD 4575Less than 1 year in the role, former employee
    Some good staff. Amazing residents but no support and some horrible managers.
    The good thingsThe residents. The client service manager who is an undervalued asset and various other members of staff. I give it credit for those who made the days brighter and easier.
    The challengesThe general manager treats some staff like they were dirt beneath his shoe. He believes it’s a hotel not a home for the elderly. Some staff are protected and treated favourably other staff are punished harshly for minor errors or even no error at all. The clinical manager and general manager protect their favourite staff and pressurise others. When they (management) take a dislike to a staff member they do everything possible to either fire them or make them resign. They use bias to backgrounds or abilities. Do not apply if you value your mental wellbeing. The responsibility placed on the registered staff if beyond too much. There is no support from senior staff. There is senior staff but they have become lazy and entitled. Some who choose to sit in their office watching movies rather than assist with unwell residents. The saying “too many chiefs” applies here. When support is asked for it does not come even for junior staff who may be unfamiliar with particular tasks.
    9 people found this helpful
    2.0
    Hospitality Services Officer
    Jan 2026
    Newcastle, Maitland & Hunter NSW3 to 4 years in the role, former employee
    There are some good things. But you will end up stressing over it. Its not worth it.
    The good thingsSome coworkers are eager to help. The head chef will understand you because they hear the same stories every day. There is some support when it comes to mental and physical help (through the main company). You will get along with the nurses you work with during food service. And sometimes you get to sit down and listen to a story from an old guy... If you get everything done.
    The challengesNo breaks. You will be rushed to do everything and anything other coworkers wont and will not do. (I even had a head manager come into the break room and tell me that I don't even have a 5 min break. Even though I had everything done at that point and was waiting for the kitchen to get everything done). You will be alone your entire shift. If something breaks. You are forced to leave things undone to get everything done in time. But there already isn't enough time to do everything. For the 3 years I was working there. There was no investigation into the jobs we had to do. No new job list agreement or whatever was asked of us. It was just "You are doing this now" Or "You always had to do this". Yet there was no training on those jobs. Head management cares more about budgets. Can someone check the drains and the ice machines for mold for me? There are other jobs I would always do but I can't list them here. Great job if you have no life. Also, we were always low on staff.
    8 people found this helpful
    1.0
    AIN/
    Jan 2026
    Altona VIC 30182 to 3 years in the role, former employee
    you'll be burnout on all aspects of life ESPECIALLY MENTALLY being
    The good thingsthere's nothing good in this branch
    The challengesPoor and uneven staffing by the management. AM shift got more staffs than PM shift. Management always takes in challanging behaviour residents and expect a good outcome in the facility and the only thing the management would care is a 100% occupancy rate. Management also doesn't listen to team members.
    5 people found this helpful
    1.0
    Administration Clerk
    Jan 2026
    Inverloch VIC 3996Less than 1 year in the role, former employee
    Self-Esteem wrecking management.
    The good thingsLovely clients, carers and cleaners
    The challengesAnger management and how to treat your staff classes for manager and office manager.
    3 people found this helpful
    4.0
    Enrolled Nurse
    Jan 2026
    Kanwal NSW 22591 to 2 years in the role, current employee
    Immense opportunity for growth as an individual with opal
    The good thingsThe fact that opal is always ready to support individual who need help and encourages them to grow in their field.
    The challengesStaffing shortages are a very big issue faced by the aged care industry, opal could improve with more staffing on every shift.
    5.0
    Assistant in Nursing
    Jan 2026
    Murwillumbah NSW 24842 to 3 years in the role, current employee
    A supportive team environment and management where you can grow and make a real difference
    The good thingsI’ve enjoyed the supportive team environment and positive workplace culture at Opal Healthcare. Staff and management are approachable, teamwork is strong, and there’s a real focus on resident-centred care.
    The challengesThe work can be busy and demanding at times, especially during short staffing. Extra support during peak periods would help staff feel less rushed and better supported.
    1 person found this helpful
    5.0
    Aged Care Assistant in Nursing
    Dec 2025
    Springwood NSW 27773 to 4 years in the role, current employee
    Focuses on positive aspects like teamwork, resident connection and meaningful activities.
    The good thingsFriendly environment to work
    The challengesNothing tilk now. Everything is perfect with opal.
    1 person found this helpful
    1.0
    maitnane Officer
    Dec 2025
    Newstead QLD 40061 to 2 years in the role, former employee
    Treated like a second class citizen.
    The good thingsThe general staff and dealings with external trades people.
    The challengesManagement from top-down
    1 person found this helpful
    1.0
    Customer Support Role
    Nov 2025
    Melbourne VIC 30003 to 4 years in the role, former employee
    Rostering, dealing with orders and payments, touring the facility, seeking new leads from outside.
    The good thingsa lot of promises and nothing in action
    The challengesManagement has changed a lot. Pressure at work was non-stop. There was no appreciation, and confidentiality was lacking. Getting stressed, and there was always a big gap between management and staff.
    2 people found this helpful
    5.0
    Nursing Assistant
    Nov 2025
    Sydney NSW 20002 to 3 years in the role, current employee
    One of the best work experience I have had
    The good thingsThe management is very helpful when you need assistance on anything about work and they empower teamwork across all team members and department. You can really feel how every team member helps one another. Manager's door is always open for assistance
    The challengesconsistency of team members
    1 person found this helpful
    1.0
    Enrolled Nurse
    Nov 2025
    Birtinya QLD 45753 to 4 years in the role, former employee
    negative work experience, I regret applying
    The good thingsSome team members are helpful
    The challengesthey don't cover sick calls they expect EN to do work of RNs no breaks, they ask you to do more shift and more shift and more shift they only support their favourites no rewards, no staff benefits, or appreciation just pure stress
    3 people found this helpful
    5.0
    Customer Support Coordinator
    Nov 2025
    Blacktown NSW 2148Less than 1 year in the role, current employee
    A genuinely supportive culture at its core.
    The good thingsThis company has been such a great place for personal and professional growth. Training is consistent, management is encouraging, and the work culture is positive. I feel appreciated and supported.
    The challengesAt times the workload can be high, and having additional staff during busy periods would help keep everything running smoothly.
    1 person found this helpful
    1.0
    Pca
    Nov 2025
    Vermont South VIC 31338 to 9 years in the role, former employee
    I enjoyed working there when it was "BlueCross Livingston Garden" 9+ years ago.
    The good thingsI enjoyed working there when it was "BlueCross Livingston Garden". BlueCross has its ups and downs, but it never has been way down like Opal now.
    The challengesThere are certainly ways to improve but they never listen.
    3 people found this helpful
    1.0
    AIN
    Nov 2025
    Carine WA 60201 to 2 years in the role, current employee
    Lack of Accountability from senior management.
    The good thingsLovely residents, families and co workers.
    The challengesMore staff to cover the sick leave. New Management who actually have empathy, take accountability for their actions, do not breach privacy and confidentiality on a daily basis. Management that boost their work force and show appreciation for all of the hard work the team do. We are losing heads of departments on a monthly basis and that is not good for staff moral. Voice of Teams cancelled for 6 months meaning that staff members do not have the opportunity to discuss challenges that they are facing. Opal say it takes a Team to build a Village but how can a Village be built with such bad management?
    4 people found this helpful
    1.0
    Administration Role
    Nov 2025
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Don’t go above and beyond your job description as it will be your downfall
    The good thingsResidents and families
    The challengescommunication from all levels of management
    5 people found this helpful
    1.0
    Client Services Manager
    Nov 2025
    Mornington VIC 39314 to 5 years in the role, former employee
    Management is focused on revenue from every possible source, with little regard for staff well-being
    The good thingsThe frontline team that I worked with and the poor lovely residets
    The challengesOpal management is very unprofessional. Their only motto seems to be making money, and anyone who brings in profit is allowed to stay in their position, even if they are a terrible manager or a bul*y. The workload is extremely high, and most staff go home completely drained. Middle-level managers rarely last due to the immense pressure they face. Opal needs to understand that aged care is not just about making money — it’s about compassion, dignity, and supporting both residents and staff.
    9 people found this helpful
    5.0
    AIN
    Oct 2025
    Kanwal NSW 22593 to 4 years in the role, current employee
    A genuinely lovely place to work — highly recommended.
    The good thingsAll the staff are very helpful. I used to work in Sydney and the environment there was great, and now here in Kanwal as well, everything is just as pleasant. It’s a really nice place to work. I would definitely recommend it.
    The challengesAged care work is emotionally demanding. Feeling seen and supported reduces burnout. If it can be done at every sites its quite wounderful company overall.
    2 people found this helpful
    1.0
    Maintenance Officer
    Oct 2025
    Joslin SA 50702 to 3 years in the role, former employee
    Wages are low with not enough staff.
    The good thingsLoved the residents and staff
    The challengesTreatment of staff. Wages are low and there are not enough staff.
    1 person found this helpful
    5.0
    Maintenance Officer
    Oct 2025
    North Lakes QLD 4509Less than 1 year in the role, former employee
    The manager and other staff are really great and you feel you are important to the whole place.
    The good thingsGreat crew and management to work for
    The challengesToo much walking for day to day jobs
    2 people found this helpful
    5.0
    Aged Care Personal Care Assistant
    Oct 2025
    Mooroolbark VIC 31383 to 4 years in the role, current employee
    Amazing experience, this company helped me grow both professionally and personally.
    The good thingsEveryone is so supportive and great people to work with.
    The challengesI think, everybody works as a team that is why if there is any challenges it is manageable.
    1 person found this helpful
    1.0
    Registered Nurse
    Sep 2025
    Denhams Beach NSW 25362 to 3 years in the role, former employee
    I’m so glad to have left
    The good thingsLeaving the place is the best thing.
    The challengesToxic workplace, opal do not support their workers. Favouritism ++. Managers change mind on daily how the clinical team can work- when you follow direct orders they throw you under the bus.
    8 people found this helpful
    1.0
    Assistant in Nursing
    Sep 2025
    Paynesville VIC 3880Less than 1 year in the role, former employee
    difficult work experience
    The good thingsloved the clients and the location
    The challengesmanagers and nurses are very difficult to deal with. requests go unanswered
    2 people found this helpful
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