(219 reviews)

Company Profile

Company overview

Website

Opal HealthCare

Industry

Social & Welfare Services

Specialities

healthcare careers, professional development, multiple geographical locations, career investment, Aged Care

Company size

More than 10,000

Primary location

Sydney, NSW

Opal HealthCare is one of Australia’s largest aged care providers with over 20,000 dedicated team members caring for more than 12,000 residents in 142 Care Communities across New South Wales, Victoria, Queensland, South Australia and Western Australia, and we are growing each year.We believe investing in our team is essential to providing quality care for our residents both now and in the future. There are many professional development opportunities for your healthcare career and we offer a range of career pathways through our six schools of education at the Opal HealthCare Academy.

Jobs at Opal HealthCare

Based on your search activity

Housekeeping Services Officer

at Opal HealthCare

Glen Waverley, Melbourne VIC

A role with great variety and meaningful work! Flexible roster options across Kitchen, Cleaning and Laundry department, located in Glen Waverley

classification: Hospitality & TourismHospitality & Tourism

2d ago

Administration Officer

at Opal HealthCare

Wantirna, Melbourne VIC

Play a vital role in welcoming new residents and families while supporting the daily operations of a caring and purpose-driven community

classification: Administration & Office SupportAdministration & Office Support

1d ago

Our mission statement

Our purpose is to bring joy to those we care for and our service to our residents and their families is underpinned by our values of Compassion, Accountability, Respect and Excellence. Through compassion, we strive to understand and meet the needs and feelings of those living in our Care Communities, their families and each other.Our accountability ensures we take responsibility for our actions, commitments and the wellbeing of those we care for. We are honest, transparent and respectful and we work as a team, continually striving to provide excellence through a safe, joyful and purposeful life for all our residents.

Featured

Opal Healthcare Academy - learning is living

Opal HealthCare Academy has formalised our current leadership and development programs under one umbrella. Structured around six schools of education, our Academy offers exciting development opportunities and career pathways, designed to support the professional and personal goals of our Opal HealthCare team.

Awards and accreditations

Employer Excellence in Aged Care Award for Sale Gardens Care Community 2022

Winner - Reablement and Restorative Care 2020

Reviews overview

2.8219 ratings in total

5

67

4

21

3

15

2

34

1

82

73%

Rate salary as high or average

43%

Employees recommend this employer to friends

What’s it like working at Opal HealthCare?

AI summary of recent reviews

Employees consistently highlight that residents and families are lovely and a rewarding aspect of working at Opal HealthCare. Many staff members appreciate their supportive co-workers and the strong teamwork across departments, with frontline teams working well together. Some employees also note that training is consistent and there are opportunities for personal and professional growth.

However, there are some potential challenges, particularly around staffing shortages, which many employees identify as a significant issue affecting shift operations and workload. Some staff members note that management approach and workplace culture can vary across different sites, with concerns about communication and support. The workload can be demanding, especially during busy periods or when staffing is limited, and some employees feel that recognition and appreciation for their hard work could be more consistent.

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Recent reviews

5.0

General Manager

Apr 2026

Tyabb VIC 39134 to 5 years in the role, former employee

It has been a pleasure to learn, grow and bring joy

The good thingsOpal has both its ups and downs, as expected in a large corporate environment. It was a pleasure meeting and working with some great leaders in the industry. There are strong learning opportunities, and Opal is easily one of the pioneering data driven companies in aged care. I truly enjoyed working with my team and the residents, which made the role feel rewarding and meaningful. I was provided with support to grow as a young leader, and there are always opportunities to develop within the organisation. The pressures are generally tied to KPIs rather than workplace politics. Overall, it was a good experience.

The challengesTight KPIs that consistently keep you on your toes. Rapid growth has led to ongoing changes in organisational structure. There may be opportunities for salaries to be more closely aligned with market benchmarks. The General Manager role requires a high level of adaptability and emotional intelligence.

1.0

Care Support Officer

Apr 2026

Kanwal NSW 22591 to 2 years in the role, former employee

DO NOT WORK HERE I BEG YOU, UNLESS YOU WANT TO RUIN YOUR MENTAL HEALTH AND PHYSICAL HEALTH

The good thingsdefinitely the residents, and some staff

The challengesI had a very negative experience working here. Chronic understaffing made every shift stressful and unsafe, and it felt like there was never enough support to properly care for residents. Management was disappointing — instead of listening or supporting staff, concerns were often dismissed. There were also instances of inappropriate comments being made in the workplace, which made me feel uncomfortable. When I raised these issues, I felt unheard and was not taken seriously, which was extremely disheartening. Overall, the work environment felt unsupportive and, at times, quite toxic. I would not recommend working here unless significant changes are made in staffing levels, management approach, and how staff concerns are handled.

1.0

Nurse

Apr 2026

All Melbourne VIC9 to 10 years in the role, current employee

Avoid Opal Healthcare if you value your own wellbeing.

The good thingsSome lovely residents, families & co-workers, free on-site parking and close to home.

The challengesRevision to a previous review - thought it couldn't get worse but I was wrong. Opal have ruined this former BlueCross home with residents unhappy, team morale at its lowest and the workload just keeps piling on - this is the 'Opal Way'. No support from management - just relentless delegating of work. Hard work is rewarded with being given more work that others haven't completed. IT & wifi systems are horrendous, slow, unreliable and every day there is an issue of some sort. Yes - some of the difficulties faced are from Opal trying to meet quality standards however the majority are due to the way Opal runs their care communities and from trying to make one set of policies and procedures apply to every state in Australia. If you want to work yourself into the ground for an unappreciative company that puts revenue before everything and is happy for you to work short staffed but expects you to deliver fully staffed care then work for Opal - if not take my advice and look elsewhere.

Ratings for Opal HealthCare are shared as-is from employees in line with our community guidelines

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