Pillow Talk
(65 reviews)
Company Reviews
Working at Pillow Talk
3.365 ratings in total
5
18
4
17
3
9
2
11
1
10
75%
63%
Work/Life balance
3.4(65 ratings)
Career development
2.8(65 ratings)
Benefits & perks
3.7(64 ratings)
Management
3.2(65 ratings)
Working environment
3.5(65 ratings)
Diversity & equal opportunity
3.5(65 ratings)
Reviews
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2.0
Store Manager
Mar 2026Nunawading VIC 3131Less than 1 year in the role, former employee
Warning Toxic environment stay away to protect your mental health.
An unforgettable experience....
The good thingsthe discounts, some team members .
The challengessenior management needs a total overhaul as they do not support their manager they allow subordinate to run the store
Backstabbing is encouraged,
Pillow Talk People and Culture TeamThank you for taking the time to share your feedback. We’re pleased to hear that you valued the connections with some team members and the staff benefits during your time with us. We’re sorry to learn that your experience did not meet your expectations. Creating a supportive and respectful workplace is incredibly important to us, and we take all feedback seriously. We continue to focus on strengthening leadership capability, communication, and consistency across our teams to support a positive team experience. If you would like to share more about your experience, our P&C team is available confidentially at [email protected] We wish you all the very best in your future endeavours.
8d ago
2.0
Retail Sales Assistant
Mar 2026All Gold Coast QLDLess than 1 year in the role, current employee
I see new management genuinely trying to make small changes to make things better. It's a start.
The good thingsThey provided training and great working conditions. Half the staff are genuinely friendly and great with teamwork. The staff discounts are great.
The challengesThe minimum hours I've stated weekly when I applied and they agreed to weren't honoured. Some of the senior staff are disappointingly toxic. You're lucky if you're with good co-workers and no micromanagement. They like to compete instead of working together and are critical when you make a mistake. They shot down any new ideas that could help and are strict to their own system. They're prone to praising you outside and then putting you down behind doors. At the worst, you'll be in between making sure the customer is treated right and in the heat from management. Upper management only sees numbers.
Pillow Talk People and Culture TeamThank you for taking the time to share your detailed feedback. We’re pleased you experienced supportive team members, valuable training, and positive conditions, and that you’ve seen improvements from new management, that’s encouraging.
We’re sorry other aspects did not meet expectations. Feeling supported, respected, and able to contribute ideas matters to us, as does clarity around working hours.
We take all feedback seriously and continue to focus on strengthening our workplace environment, including team culture, communication, and leadership capability.
If you’d like to share more, our People & Culture team is available confidentially at [email protected].
8d ago
5.0
Retail Sales Assistant
Feb 2026Bundaberg QLD 4670Less than 1 year in the role, current employee
Rewarding and enjoyable
The good thingsThe amazing culture within not just the store but the business as a whole.
The support, communication and training provided by senior members.
The satisfaction of providing advice and products to customers when the enter our store.
The challengesNothing to be honest.
Pillow Talk People and Culture TeamThank you so much for taking the time to share such a positive review. We’re delighted to hear that you’ve found your experience both rewarding and enjoyable. It’s wonderful to know that our team culture, along with the support, communication, and training provided, has had a meaningful impact. It’s great to hear about the satisfaction you’ve found in helping customers create beautiful spaces in their homes, that’s exactly what we strive for. Thank you again for your feedback and for being part of the Pillow Talk team.
8d ago
3.0
Assistant Store Manager
Nov 2025South Penrith NSW 2750Less than 1 year in the role, former employee
Overall 50/50 company to work for
The good thingsSome of the team were amazing. They wanted to help, wanted to see you succeed
The challengesSome of the team including upper management were the opposite. Life is what happens outside of work and some of these companies need to remember that
1 person found this helpful
Pillow Talk People and Culture TeamThank you for taking the time to share your feedback. We’re really pleased to hear you had supportive team members who contributed positively to your experience. We’re equally sorry to learn there were aspects that didn’t meet your expectations. Feeling valued, supported, and understood is important to us, and your comments on leadership and work–life balance are taken seriously as we continue to improve. If you’d like to share more, our P&C team is available confidentially at [email protected]
We wish you all the very best in your career ahead.
30d+ ago
1.0
Retail Inventory Lea
Oct 2025Rutherford NSW 2320Less than 1 year in the role, former employee
Poor culture from sales team to inventory area
The good things60per cent staff discount
Good products to work with
The challengesStore management who just don’t address metal health issues and undermine by telling staff “it’s the easiest job they had and you be right “
Only one in two Retail Inventory Leads only last the first 12 months, says a lot about the lack of support and help in the role.
2 people found this helpful
Pillow Talk People and Culture TeamThank you for taking the time to share your feedback. We’re sorry to hear your experience didn’t meet expectations. The wellbeing of our team matters to us, and we’re committed to a supportive, respectful workplace across all stores.
We’re glad you enjoyed our products and benefits, and we appreciate your contribution during your time with us. Your comments will be reviewed by our leadership team to help us improve the experience for our people.
If you’re open to sharing more detail, please contact our People & Culture team at [email protected] so we can look into this further.
We wish you all the best in your future endeavours and thank you again for your feedback
30d+ ago
1.0
Store Manager
Feb 2025Canberra ACT 26001 to 2 years in the role, former employee
A management in love with inertia & toxicity
The good thingsWill update if I remember
The challengesWold be a lot less time consuming to pen what one liked.
1 person found this helpful
Pillow Talk People and Culture TeamThank you for taking the time to share your feedback. We're sorry to hear that your experience didn’t reflect the positive and supportive culture we strive to create at Pillow Talk. We take all feedback seriously and are always looking for ways to improve.
If you're open to sharing more about your experience, we’d love to hear from you. Please feel free to reach out to us at [email protected].
30d+ ago
1.0
Marketing Department
Aug 2024Darra QLD 4076
Traumatised. I still often have nightmares about how small I was made to feel whilst working there.
The good thingsTalented peers, exciting brand, beautiful products.
The challengesConstantly changing expectations. Lack of clear and achievable business plan. No encouragement. Nothing was ever deemed good enough. On top of this, when excitedly I informed my senior manager of my pregnancy, they told me I just “handed them a grenade”. Pretty shocking for a company that has over 50% female employees.
6 people found this helpful
Pillow Talk People and Culture TeamThank you for sharing your experience. We’re glad you valued the talented team, exciting brand, and beautiful products. We are deeply concerned about the challenges you raised, and we take it seriously. On review we haven’t had anyone depart out marketing team for quite some time, however we are committed to understanding your experience in more detail. We would encourage you to contact us directly at [email protected] so we can better understand and address your concerns.
30d+ ago
2.0
Warehouse Assistant
Jul 2024Darra QLD 40761 to 2 years in the role, former employee
Poor management
The good thingsMet some great friends through working there
The challengesDealing with lazy workers and lack of management
1 person found this helpful
Pillow Talk People and Culture TeamWe appreciate you taking the time to share your comments about your experience at our Pillow Talk warehouse. We are pleased to hear that you built meaningful connections during your time with us. We understand that team dynamics and management are critical to fostering a positive and productive work environment. We are committed to ongoing improvements in these areas to better support our team. If you’re comfortable, please reach out to us directly at [email protected] to provide us with more detail around your experiences.
30d+ ago
5.0
Picker and Packer
Jan 2024Darra QLD 4076Less than 1 year in the role, former employee
i would recomend this experience, for the pay and the people.
The good thingsI enjoyed the diverse cultural backgrounds in the store
The challengesI believe palatizing boxes is one of the difficult challenges
2 people found this helpful
1.0
Marketing Department
Feb 2023Poor company culture and management
The good thingsThe staff discount was a positive
The challengesThere was little chance for progression and the management was poor. The culture was not great overall, and micromanagement was a real issue. Goals were frequently changed or set to unattainable levels. I was regularly excluded from meetings around tasks in my remit.
6 people found this helpful
1.0
Warehouse Worker
Feb 2023Less than 1 year in the role, former employee
You feel like you are in some dystopian future.
The good thingsMade some good friends and the 60% discount is nice as the full price is absolutely not worth it. Early starts weren't bad.
The challengesAs a warehouse worker, you get treated poorly. They clearly make a divide between office workers and warehouse staff. Pay is very poor, mind numbing and repetitive work and managers that like to flex their authority. Pay is laughably low, especially if you are full-time. Goodluck trying to work your way up in the company.
8 people found this helpful
5.0
Operations
Aug 20223 to 4 years in the role, current employee
The personal growth has been rewarding, and the business if full of great people with brilliant minds.
The good thingsGreat business, built on solid values and run by an owner who genuinely cares about people. Very passionate retail team, delivering some of the best service in the sector. One of my favourite gigs so far.
The challengesThe speed and rate the business is moving and growing has its challenges, however if you love a pacy role, it’s more exciting than anything.
5.0
Casual sales assistant
Jul 2022Less than 1 year in the role, former employee
Great place to work for
The good thingsGreat people to work with.
Team is welcoming!
The challengesOnly limited hours, great if you just want casual work.
4.0
Assistant Store Manager
Jun 20221 to 2 years in the role, former employee
Loved my time with the company
The good thingsGreat working Environment and always extremely supportive of their staff.
The challengesA large variation between management attitudes.
5.0
Manager
Mar 2022Less than 1 year in the role, former employee
Pillowtalk is a wonderful place to work.
The good thingsThe culture is amazing and the support you receive from head office is great!
The challengesNone to report, we have had a lot of challenges with what is going on due to covid and floods etc but working for a supportive company makes the world of difference.
1 person found this helpful
4.0
Casual Assistant
Feb 2022Less than 1 year in the role, former employee
Excellent
The good thingsStaff we're fantastic in the store I worked, pretty much a big family. Everyone got along well and worked together well. Only leaving due to an opportunity in my preferred area of work.
The challengesVaries from store to store, but none to mention.
1.0
Casual Warehouse member
Jan 20221 to 2 years in the role, former employee
I would not recommend working there
The good thingsIt helped pay the bills.
The challengesYou could apply for permanent work but not encouraged to.
3 people found this helpful
4.0
Store Manager
Jul 20213 to 4 years in the role, former employee
All For The Love Of Comfort!
The good thingsGreat connections across the company, Staff Discount 60%
Job satisfaction.
The challengesStock delivery's - Being able to think proactively on processing the amount of delivery's during busy periods.
5.0
Storeperson
Jul 2021current employee
Enjoyable pleasant time.
The good thingsGreat people, great management.
The challengesNo challenges I can think of.
1.0
Sales Consultant
Dec 20203 to 4 years in the role
Greedy greedy company that puts profits above the health and welfare of loyal and hardworking employees that gave their all during the time of their employment.
The good thingsGenourous staff discount
The challengesManagement don't value good casual staff.
Greedy company that didn't value casual staff during Covid, financially and mentally.
Most other comparable stores closed for the safety of their staff, they remained open to capitalise on the loss of competitors thus making enough profit so company could not look after their staff for job keeper.
7 people found this helpful
4.0
Retail Sales Assistant
Dec 2020Less than 1 year in the role, former employee
Working with the brand was a great experience for me because all the work team are super nice and are involved with everyone. The people are easy to get along with and the product are easy to remember. The brand is a little bit luxurious when it comes to spending however, for the quality of the products they sell, it’s definitely worth it. It is a splurge if your were looking for good quality products at a high price I would say. Overall I had a pretty good experience
The good thingsI love learning about the equipments at pillow talk for it really broadened my knowledge in home stock.
The challengesI didn’t face any challenges working here.
4.0
Sales Assistant
Sep 20201 to 2 years in the role, former employee
A lovely place to work
The good thingsI loved working here. Staff were lovely, management team were great, discount was awesome, just all round a lovely place to work.
The challengesSometimes customers were a bit uppity, but mostly they were nice. Learning all the products was a lot, but doable. I pretty much only left because I wasn't getting enough hours.
5.0
Casual Salesperson
Aug 2020Less than 1 year in the role, former employee
One of the best jobs I have had, only left as offered a permanent role, would of loved to of started as a permanent employee.
The good thingsAwesome people and products
The challengesAs a casual no set hours
People and Culture TeamThank you very much for your kind response! We are so glad you had a positive experience here at PT. All the best for your future careers.
Kind Regards,
The Pillow Talk People and Culture Team
30d+ ago
2.0
Creative
Jul 20201 to 2 years in the role
Tolerable.
The good thingsGreat perks and a reasonably friendly culture.
The challengesUpper level management was terrible.
1 person found this helpful
3.0
Customer Service Role
Jun 20203 to 4 years in the role, former employee
if you have a good manager that has people skills its a lovely atmosphere to work in.
The good thingslovely surrounds to work in and the 60% staff discount certainly was an incentive
The challengesno TEAM effort. many of staff wouldn't help out in other departments. working over 7 days hard to ever get 2 days in row off let alone wkend. company is very much about bottom line and has changed from caring about its employees to cutting back hours to the bone and expecting same level of attention to job. should close down stores that don't perform not prop them up with others that do.
1 person found this helpful
3.0
Sales Assistant
Mar 20203 to 4 years in the role, former employee
Good for a part-time job
The good thingsFlexible, dependable teams and management, great staff discount, on the job training, store separated into departments.
The challenges- poor inventory management: frustrating when catalogs and online show products that have extremely limited availability in stores.
-gradually lowering shift duration (mostly 3-hour shifts for casual staff 2-4 times per week)
- leave blackout periods for Christmas and July.
5.0
Casual Sales Assistant
Mar 20203 to 4 years in the role, former employee
Enjoyable
The good thingsThey are supportive, allow for growth and take your ideas seriously when working collaboratively
The challengesJuggling multiple duties during a short period of time.
4.0
Retail Sales Assistant
Mar 2020Pillow talk are not the dearest and not the cheapest in home wares ! They have affordable products! Which sell very well! That’s why I can sell their products
The good thingsThe staff are great! And the customers love our products
The challengesSales targets and KPI
1 person found this helpful
2.0
Sales Associate
Jan 20207 to 8 years in the role, current employee
I did enjoy working for this company but has left a sour taste in my mouth.
The good thingsGreat discounts and flexibility.
Great products to work with.
The challengesI went on maternity leave for 6 months and despite being available again have been given no more shifts. In the mean-time two Christmas casuals were hired. Have been with the company since 2013 so a real kick in the teeth. No communication from management so left in limbo.
Shifts get cut short if quiet.
Very pushy with meeting KPIs
4 people found this helpful
4.0
Sales Assistant
Nov 20191 to 2 years in the role, former employee
Good people and fun place to work.
The good thingsThe people, and the hours
The challengesDidn't invest in internal people for higher leadership roles and sourced externally.
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