Probe CX
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    Probe CX
    (155 reviews)
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    Company Reviews

    Working at Probe CX

    2.6155 ratings in total
    5
    31
    4
    23
    3
    12
    2
    28
    1
    61
    33%
    Rate salary as high or average
    38%
    Employees recommend this employer to friends
    Work/Life balance
    2.7(149 ratings)
    Career development
    2.6(149 ratings)
    Benefits & perks
    2.2(149 ratings)
    Management
    2.5(150 ratings)
    Working environment
    2.6(151 ratings)
    Diversity & equal opportunity
    3.2(149 ratings)
    Ratings for Probe CX are shared as-is from employees in line with our community guidelines

    reviews

    Showing 12 reviews for All Gold Coast QLD
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    2.0
    Customer Solutions Specialist
    Mar 2026
    All Gold Coast QLD1 to 2 years in the role, former employee
    Just a short term experience can be alright. A big ‘No’ to long term. Very controlling!!
    The good things•Shifts swaps and hours give away. •Interactions with some kind clients. •You may use the overall experience to build resilience, to set boundaries, and to stay strong and clear in such difficult environments. • some good people to work with. • sometimes bit of appreciation of your good work. • Could have been really easier and rewarding job if there was no unnecessary control and pressure.
    The challenges• Very high level of micromanagement. Focus on minutes, seconds, and word for word script instead of genuine client support • Very controlling systems where you may often feel like robot rather than trusted professional. • Low pay considering the workload. • Unrealistic KPIs and statistics, stress appears to exist across all levels from colleagues, floor support, trainers, to leaders. • Very frequent feedbacks labelled as ‘coaching’ often is excessive nit-picking rather than something important to improve upon. • Confusing internal software and scripts that sometimes contradict themselves • It may increase anxiety to do robotic performance even though you are doing your best to genuinely support clients. • The whole System of this government department is such that top- bottom everybody is more stressed, confused and have less clarity. • One needs to be so thick skinned to work in this kind of toxic work environment. Mental health could suffer if you are bit sensitive.
    8 people found this helpful
    1.0
    Customer Support Specialist
    Jan 2026
    Biggera Waters QLD 42161 to 2 years in the role, former employee
    The most soul destroying job you could every ask for
    The good thingsReally nothing, it was the worst two years of my life. Maybe the ONLY good part was the potential to give shifts away if you had something important to do during work hours.
    The challengesAnyone above you could literally not care less about you, especially if you work remotely. There is no support once you’re out of training (which was pathetic and does not prepare you in the slightest for the job once you start taking calls). The team leaders are terrible at their job, I was moved into new teams with new TL’s four times over a three month period. All they care about is stats and quality and how long you’re taking on your calls or after your calls, rather than the job itself which is to assist the elderly community. There is no recognition for months of passing call quality checks at 100% but the second you fail a call or get a markdown for the slightest thing they will pull you into a meeting and call it ‘coaching’. The only thing you have to follow for each call is a confusing and misleading knowledge base which is supposed to have the answer to everything (maybe if you’re a robot with no soul or empathy). If you value your mental health, don’t work here!!
    14 people found this helpful
    1.0
    Customer Solutions Specialist
    Nov 2025
    All Gold Coast QLD1 to 2 years in the role, former employee
    The way Probe run things would never fly at an in-house government agency
    The good thingsIt was fully remote.
    The challenges1. More training required. They don't train you properly because it would take "years" to teach you everything. As a result, one recent training was "google it, find the government website, and put the answer into Gemini to summarise it and read this out". 2. Call volumes unsustainable. It's always back-to-back calls because as soon as the call volumes slows they take people off the phones without pay (they call this "e-time"). 3. Low pay. In house government call centre employees make about $20k more. At my aged care the base rate is $28.12 per hour. 4. KPIs are almost impossible to hit. The goal AHT is about 980 seconds, ACW 90 seconds. 4. The whole system needs to be overhauled. Callers yell at you daily about wait times, availability of services. Sure, it's not personal but the constant aggression wears you down.
    12 people found this helpful
    1.0
    Customer Service Specialist
    Oct 2025
    All Gold Coast QLD2 to 3 years in the role, former employee
    Stay well away from this company, there are better companies out there in customer service.
    The good thingsBecoming close to coworkers.
    The challengesManagement is an absolute joke. Do you enjoy being micromanaged when your KPIs are green and above target? Do you enjoy using systems that are years out of date and constantly break? Do you enjoy bare minimum wage? Do you enjoy management that see you as a number and not as a human? This is the employment for you. Don't get me wrong, the Team Leaders are not the issue with this company, it's the operation managers and above. The ones sitting on their computers, direct messaging you why you are on a 30 second bathroom break and not taking hundreds of calls a day to meet their ridiculous ACA standards. Progression in this role is even more of a joke, you are seconded to the position for up to a year while they milk you for both work of your previous role while getting no benefits. Their incentives? What incentives? Under Stellar we were given fantastic incentives that actually made you want to go above and beyond. Do yourself a favor and stay well clear from this company.
    11 people found this helpful
    1.0
    Customer Service Specialist
    Mar 2025
    Biggera Waters QLD 42161 to 2 years in the role, former employee
    Do yourself a favour and scroll past this job ad!
    The good thingsThe only good thing was that I had a job during COVID.
    The challenges Constant scrutiny by team leaders (who themselves are getting slammed by their superiors) over minute details. Constant stress if you "fail" a call. It was the most demoralising experience of my life. I can't stress enough how bad this place was, hence why they're always advertising for new workers
    8 people found this helpful
    1.0
    Customer Solutions Specialist
    Feb 2025
    All Gold Coast QLD1 to 2 years in the role, former employee
    Avoid this job if you value your mental health
    The good thingsWorking from home is the only positive aspect although you will find it difficult to take a 2 minute toilet break
    The challengesYou'll face angry callers 98% of the time, get minimal training, and be expected to handle 70+ processes you were never taught. Micromanagement is relentless, and getting time off is difficult. You're paid minimum wage with no OT, even if you work over 38 hours. High stress, low pay—not worth it.
    14 people found this helpful
    5.0
    Customer Service Specialist
    Jan 2025
    Biggera Waters QLD 4216former employee
    Contrary to what other reviewers have said, I quite enjoyed my time at Probe.
    The good thingsThe group I trained with were amazing. I liked my group, and I liked our trainers too. I appreciate that if we are going through tough times, we can access Sonder, an app on our phones. I also really liked the fact that we had easy access to our rosters, and if we needed to, we could also try and swap our shifts. I unfortunately had to leave due to personal reasons. However, I was pleasantly surprised to find out that if I wanted to come back, I would just need to reapply.
    The challengesDepending on what campaign you are working for, sometimes it can be challenging to navigate computer systems. If I could give one piece of advice. If you are an introvert, please remember that this job requires speaking to people for 8 hours daily. You will exhaust yourself to the point where you need to recharge. It can be extremely exhausting.
    5 people found this helpful
    1.0
    Customer Service Representative
    Oct 2024
    Runaway Bay QLD 4216Less than 1 year in the role, former employee
    Would rather jump on thumb-tacks.
    The good thingsTrainers are good IF they like you.
    The challengesPlease don't do this to yourself. Please. I couldn't even hack it for a year! There were 10 people in my training group, training went on for 2 weeks and at the end of our last training day, there were only 4 of us. Once training is over, that is legitimately the ONLY training you will get. EVERYTHING ELSE, it's all on YOU and if you don't get it or pick it up, they are on your a$$. Which was crazy to me because they were useless at helping once on the floor. They don't tell you about the mental fatigue and counselling you'll probably need after or even while being there. The pay? TRASH. And its fortnightly which makes it even worse. I honestly am telling you that if you don't already know someone there or if you haven't been there for 7+ years like majority of them, You are NOT going to like it and you're going to feel like a mental patient there, REAL! You will be able to find something so much better elsewhere, literally take this as a sign. If you stand up for yourself as-well, they turn it into such a big deal, they can't hack it! And sometimes the team leaders will log into your computer and have a snoop at whatever, without even letting you know which LOGS you OUT of your session. Terrible company and some of them are so rude to the patients on the phone man, its actually terrible. Just save yourself because that^ wasn't even half of what I endured while being there.
    20 people found this helpful
    2.0
    Multiple titles
    Jun 2024
    All Gold Coast QLD7 to 8 years in the role, former employee
    used to be great, but went downhill VERY quickly. Would not recommend
    The good thingsThe friends made whilst working there and there are opportunities to develop your career.
    The challengesProbe company process are not there to support the workers. Very much concerned about the monetary value rather than employees. Employees (especially agents on the phones) are constantly under enormous pressure to reach very silly targets. Very high turn over rate due to stress
    2 people found this helpful
    5.0
    Customer Solutions Specialist
    Apr 2024
    Biggera Waters QLD 42161 to 2 years in the role, current employee
    I very much enjoy this type of work and love helping customers with support and needs required
    The good thingsI enjoyed the challenges of working in a new job environment, and creating a great relationship with customers and also helping with problem solving for customers
    The challengesSometimes found it difficult with very frustrated customers, but found listening with empathy and compassion made the call and relaxed the customer quickly.
    4 people found this helpful
    3.0
    call centre agent
    Oct 2023
    Biggera Waters QLD 42163 to 4 years in the role, current employee
    After a few years, I am used to the job and working from home is pretty nice, the job isnt perfect but its better than being unemployed. During covid, the role or the job didnt get effected so that was a plus.
    The good thingsFlexible with work hours and applying for leave, the people that you work with and get to know are good
    The challengesIn some areas of the business, understaffed
    1 person found this helpful
    3.0
    Customer Service Representative
    Jul 2023
    Biggera Waters QLD 42169 to 10 years in the role
    Could Be Better.
    The good thingsGood location on the GC.
    The challengesManagement does not have time to assist the workers, therefore it seems as though they don't care about the workers Over-worked. Used to offer good incentives (attendance and performance) however this is no longer offered.
    8 people found this helpful
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