Worked in a fast-paced, customer-facing travel role, it was a great experience however challenging.The good thingsI thoroughly enjoyed my role, as I genuinely love helping people. I also appreciated being part of a team that shared that same passion for supporting others. I loved the opportunity to learn various reservation systems and challenge myself along the way. The company had a strong sense of morale, with regular morning teas and celebrations of success that made me feel truly appreciated.
The challengesAlthough it was a great company to work for, like many organisations, communication among management could be improved—particularly around policy changes or last-minute service disruptions. At times, it felt like senior leadership adopted a “just deal with it and move on” attitude, which occasionally impacted team morale. That said, it wasn’t a constant issue. I did encounter some very difficult customers, but with the support of my team, we were always able to manage and get through it. I believe there could be stronger security measures in customer-facing areas, as there often seemed to be heightened behaviour around the stations. Additionally, more visible support from senior management and regular training opportunities—for both leaders and frontline staff—would help build confidence, consistency, and a stronger sense of teamwork across all levels.