RACQ
(192 reviews)
Company Reviews
Working at RACQ
3.4192 ratings in total
5
53
4
52
3
34
2
24
1
29
88%
61%
Work/Life balance
3.4(192 ratings)
Career development
3.1(192 ratings)
Benefits & perks
3.7(191 ratings)
Management
2.9(192 ratings)
Working environment
3.4(192 ratings)
Diversity & equal opportunity
3.5(192 ratings)
Reviews
Showing 193 reviews sorted by most recent
Sort by
most recent
4.0
RACQ ROADSIDE ASSISTANCE
Oct 2025Eight Mile Plains QLD 4113Less than 1 year in the role, current employee
Overall, everyone is friendly, and warming to new workers.
The good thingsLearning new things, being able to make fast decisions and improve my customer service skills.
The challengesEveryday is a challenge, there is so many things that need improving all day.
1 person found this helpful
Talent Acquisition Partner Thank you for sharing your experience with us!
It’s great to hear that you’ve found the team friendly and welcoming creating a positive environment for new starters is something we truly value. It’s fantastic that you’re enjoying the opportunity to learn new things, make quick decisions, and strengthen your customer service skills.
30d+ ago
2.0
Claims Processor
Sep 2025Brisbane QLD 4000Less than 1 year in the role, former employee
Contract renewed till dec, received text with one days notice in September.
The good thingsgood cafe clean building
The challengesContract renewed till dec, received text with one days notice in September.
1 person found this helpful
Talent Acquisition Partner Thank you for your feedback.
We understand your frustration regarding the short notice, and we sincerely acknowledge the importance of timely communication. At RACQ, we value transparency and continuous improvement, and your comments will be taken on board.
If you’d like to discuss this further or share additional insights, please don’t hesitate to contact us at [email protected].
30d+ ago
5.0
Case Management Officer
Aug 2025Eight Mile Plains QLD 4113Less than 1 year in the role, former employee
Enjoyable environment
The good thingsExcellent staff and training program
The challengesThat it was only contracted at the time.
Talent Acquisition Partner Thanks so much for your kind review—we’re thrilled to hear you’re enjoying your experience at RACQ!
If you have any additional feedback or suggestions, feel free to reach out to us anytime at [email protected]. We always appreciate hearing from our team.
30d+ ago
1.0
Claims Management Officer
Jun 2025Eight Mile Plains QLD 4113Less than 1 year in the role, former employee
Avoid at all costs if your a stable normal person
The good thingsThe Cafe on site, the role itself was fine answering in bound calls and progressing from there.
The challengesThe team leaders will sit across from you and discuss negative interactions and workers right infront of you. Extremely toxic. The high level of employment turn over is embarrassing most people arn't there longer then 3 months. It's just constant nit picking and wasted time and energy when the real cause is looking after the members and everyone seems to forget they are paying your wage and you actually work for them. There are still claims in progress from the Christmas storms back in 2023 they have to much of a pass along approach as opposed to just go as far as you can go to help the member and there claim progress and be completed. They tend to keep incompetent workers. And once there's a target on you it doesn't stop it. It's honestly one of the worst places in insurance to ever work.
6 people found this helpful
Talent Acquisition Partner Hi there, we appreciate your detailed feedback about your challenging experience at RACQ. We're truly sorry to hear it was so negative, particularly regarding the team environment, high turnover, and claims handling.
We take your concerns about our workplace culture and processes very seriously. Your insights are invaluable as we continuously strive to improve.
If you're open to discussing this confidentially, please reach out to [email protected]. We're committed to learning and improving.
30d+ ago
3.0
Analyst
Feb 2025Eight Mile Plains QLD 41133 to 4 years in the role, former employee
Lacks stability due to constant restructures
The good thingsOverall, the culture is good. Most are very friendly and professional
The challengesConstant restructures make it impossible to make changes that are meaningful and worthwhile as we're trying to keep up with the restructures and the purpose of our roles.
1 person found this helpful
Talent Acquisition Partner Thanks for your feedback on RACQ. We're glad you found our culture friendly!
We understand your concerns about constant restructures impacting the role you were in and ability to make meaningful changes. We know frequent changes create uncertainty.
We're actively working to improve processes and minimize disruption. Your feedback is crucial for us.
If you'd like to discuss more, please reach out confidentially to [email protected].
30d+ ago
5.0
Talent Acquisition Specialist
Feb 2025Eight Mile Plains QLD 4113Less than 1 year in the role, current employee
Extremely kind, engaging and helpful workplace
The good thingsRACQ is a busy workspace but with every person that I've engaged with in the business and across many divisions have been extremely kind, engaging and helpful. I have found colleagues to be really supportive and even with those you don't know in passing.
The challengesNothing comes to mind. Of course, every business has something to improve which is a good thing that keeps us driving forward but I do believe overall RACQ is a great employer.
Talent Acquisition Partner Hey there!
Thanks for your kind review. We're really glad to hear you're having a good time working here at RACQ!
If you have any further comments or suggestions, please don't hesitate to reach out to us at [email protected].
30d+ ago
1.0
Property Claims Management Officer
Feb 2025Eight Mile Plains QLD 41131 to 2 years in the role, former employee
Good money, horrible environment
The good thingsWFH 4 days a week. The work is easy enough when it's not busy. If it is, good luck.
The challengesManagement won't have your back because they're too worried about their own jobs.
Because the work is easy all your colleagues are lazy.
Because RACQ is a revolving door, no one stays for long.
5 people found this helpful
Talent Acquisition Partner We appreciate you taking the time to share your feedback about your experience at RACQ. We're genuinely sorry to hear it wasn't a positive one.
Your insights are valuable, and we're committed to continuously improving our workplace for all employees.
If you'd like to discuss your experience confidentially, please don't hesitate to reach out to us at [email protected].
30d+ ago
3.0
Call Centre Role
Sep 2024Eight Mile Plains QLD 41131 to 2 years in the role
If you've worked in a Contact/Call Centre then they aren't much different. They will drill you on KPIs even if you are getting 100% customer service satisfaction. They don't understand if you have a manageable mental illness, they will treat you different. You are not well paid.
The good thingsHead office has a great cafeteria. You speak to Queenslanders. Discounts on RACQ products.
The challengesYou're expected to act like a natural sounding robot following your script/programming.
3 people found this helpful
Talent Acquisition LeadHi there! Thanks for leaving a review here. It's good to know that you were able to take advantage of onsite cafeteria, discounts offered to the staff and speak to the Queenslanders to make a difference. We will take your feedback onboard. If you have any further comments, please feel free to reach out to [email protected]. Thanks!
30d+ ago
4.0
Testing Analyst
Sep 2024Brisbane QLD 4000Less than 1 year in the role
Descent place to work
The good thingsTest team culture
Location
Some flex
The challengesUnclear requirements
Talent Acquisition TeamHey there! Thanks for leaving your review. We are glad to know that you are having a good time working here at RACQ. If you have any further comments, please don't hesitate to reach out to [email protected]. Thanks!
30d+ ago
1.0
Traffic Response Officer
Sep 2024Eight Mile Plains QLD 4113
Avoid Traffic Response - You can do so much better elsewhere, Thank me later :)
The good thingsThe team on the ground doing the work.
The challengesPoor management and ineffective senior leadership. There’s a lack of communication and feedback, with no room for second chances.
Management dislike individuals whose opinions differ from their own.
If you care about your mental wellbeing, steer clear of the Traffic Response section.
No penalties for weekend work, all at single time.
5 people found this helpful
Talent Acquisition LeadHey there! Thanks for leaving your feedback here. We are sorry to hear about your experience with us. We will take your feedback onboard. If you have any further feedback, please don't hesitate to reach out to us at [email protected]. Thanks!
30d+ ago
1.0
Claims Management Officer
Sep 2024Eight Mile Plains QLD 41131 to 2 years in the role, former employee
For your own mental health don’t work here.
The good thingsOn site cafe
WFH
The people that aren’t apart of management
The challenges- Constantly being rejected for career progression even thought you’ve proven your ability and do work outside your pay and job constantly.
- Lack of POC in management roles
- favouritism in leadership and promotions
- understaffed, high turn over rate
- micro management by people you don’t even report to directly
- staff politics
- bulling
9 people found this helpful
Talent Acquisition LeadHey there! Thanks for writing a review. We are sorry to hear you had to experience this here at RACQ. We will take your feedback onboard. If you have any further feedback or would like to discuss anything further, please don't hesitate to reach out to us at [email protected]. Thanks!
30d+ ago
1.0
Patrol Officer
Aug 2024Brisbane QLD 4000
Horrible - what was once a great place - is no longer.
The good thingsMeeting members on breakdowns.
The challengesMy time as a Patrol Officer has been challenging, largely due to the poor roster management. We were promised late starts after late finishes, but this rarely happens. The 5-days-on, 1-day-off schedule is particularly tough, especially when it ends with a late shift followed by an early start. This setup is anything but family-friendly.
Adding to the frustration is the constant rotation of managers. They are swapped out every few months, making it impossible to build any meaningful connection or trust. Any offers or promises made by one manager quickly become irrelevant with the next, leaving employees in a state of uncertainty and disappointment.
Upper management's ethics are questionable at best. Although one problematic leader has left, the overall moral compass of the organization still points in the wrong direction. Favoritism is rampant, and it's clear that you can't trust anything unless it's in writing. During Enterprise Bargaining negotiations, managers are often sent to pressure and coherse employees into agreements, further contributing to the toxic environment.
The lack of career progression is another significant issue. This role feels more like a job than a career, and with the current roster, it’s not even a well-paying one. The number of staff members who have left over the past few years should be the biggest red flag. This job used to be highly sought after, but now it’s just a revolving door. The constant stream of job ads on Seek speaks volumes.
In summary, while this position might once have been a desirable career choice, it has unfortunately become just another job—with poor pay, little support, and no clear path forward. The deteriorating conditions and lack of stability make it difficult to recommend this role to anyone looking for a long-term, fulfilling career.
10 people found this helpful
Talent Acquisition LeadHi there! Thanks for leaving your review here. We regret to hear about your experience with us. Your feedback is valuable to us and will be taken into account. If you have any further feedback or would like to discuss anything further, please don't hesitate to reach out to us at [email protected]. Thanks!
30d+ ago
1.0
Data Engineer
Jul 2024Eight Mile Plains QLD 4113Less than 1 year in the role, former employee
Not recommended at all
The good thingsGood flexibility with hybrid work culture. Some good people around.
The challengesHighly bureaucratic.
Old guard/experienced least interested in work and mostly interested in control and territory marking.
There are few people around who totally lack professional communication etiquettes and people skills in general.
Exclusionary to new joiners.
7 people found this helpful
2.0
Marketing Role
Mar 2024Eight Mile Plains QLD 4113Less than 1 year in the role, former employee
Seemed good at the start but unravelled fast by people who have been there for too long... do not recommend this place
The good thingsWorked with some great people
WFH options
Flexibility with hours
On-site cafe
Employee discounts and perks
The challengesMicromanagement, unprofessional managers, poor communication, toxic culture, hierarchical, office politics, bad processes
12 people found this helpful
Talent Acquisition TeamHey there! Thank you for leaving your review here for us. We are sorry to hear about your experience with us. We will take your feedback into consideration. If you have any further comments, please don't hesitate to reach out to us on [email protected]. Thanks!
30d+ ago
2.0
Member Engagement Specialist
Mar 2024Eight Mile Plains QLD 41131 to 2 years in the role, former employee
Lack of growth opportunities and autonomy.
The good thingsThe colleagues and friends I made
The challengesThe comapany is extremely focused on employee statistics in the contact centre, rather than being member focussed. As a result the corporate enviornment doesn't allow for socialisation with colleagues unless you're in a role which doesn't require being on the phone constantly.
Without the relevant stats, you are not afforded the opportunity to apply for new roles, the feedback system regarding these stats is point blank and unhelpful as they don't take feedback about the poor training and difficult to find or lack of rescources.
11 people found this helpful
Talent Acquisition TeamThank you for sharing your feedback. We’re glad to hear that you built great relationships with colleagues during your time here. We’re sorry to hear about your frustrations regarding growth opportunities and the feedback system. We value your input and will take it into consideration as we work on improving the overall employee experience. If you have any further comments, please feel free to reach out to [email protected]. Thanks!
30d+ ago
4.0
Manager Resource Manager
Feb 2024Eight Mile Plains QLD 4113Less than 1 year in the role, current employee
Recruitment has been an enjoyable experience.
The good thingsVery Professional and welcoming
The challengesDistance to main office
1 person found this helpful
Talent Acquisition TeamThank you for your feedback! We’re glad to hear that your recruitment experience was positive and that you felt welcomed. If you have any further comments, please feel free to reach out to [email protected]. Thanks!
30d+ ago
3.0
Database Administrator
Jan 2024Eight Mile Plains QLD 4113Less than 1 year in the role, former employee
Can't progress any further. I did hope to upscale my job there as I have a PhD in AI, but there is no current nor future need for my skillset.
The good thingsfree carpark, but far though
my Team leader is good. Manager treat me well. Team spirit is good too.
Pay is reasonably well.
The challengesDistance is at eight mile plains.
2 people found this helpful
Talent Acquistion TeamThank you for sharing your feedback. We’re glad to hear that you appreciated the team spirit, your manager and the benefits whilst working for RACQ. We’ll take your feedback onboard as we continue to evaluate growth opportunities for all team members. If you have any further comments, please feel free to reach out to [email protected]. Thanks!
30d+ ago
1.0
Retail Sales Assistant
Oct 2023Eight Mile Plains QLD 4113
Lost their way, poor management
The good thingsStaff discount, brand reputation
The challengesChallenging colleagues! HR and management ignoring it
3 people found this helpful
2.0
Member Engagement Consultant
Aug 2023All Brisbane QLD
Overwhelming
The good thingsFree roadside assistance and theme park tickets
The challengesThe workload, they expect you to work 3 separate jobs in 1. Middle management don't care about their employees.
7 people found this helpful
4.0
Claims Officer
Apr 2023Eight Mile Plains QLD 41131 to 2 years in the role, former employee
Suitable for people who wish to go to work and leave work there.
The good thingsGreat collaboration and support system within the team I worked in.
The challengesThere were several opportunities to trial other roles within the business however they weren't offering increased salary packages, this was more across teams.
1 person found this helpful
1.0
Scrum Master
Sep 20223 to 4 years in the role, former employee
Thankful for the job but couldn't wait to find a real Agile shop.
The good thingsA lot of good people so it's easy to make friends.
The challengesManagement is stuck with their entrenched beliefs. A lot of talk about doing Agile, but beyond the titles, there isn't much Agile to be found.
7 people found this helpful
3.0
Patrol Officer
Aug 20225 to 6 years in the role
All in all great job, brilliant team to work with, from other patrols or to the team back in the dispatching office. Helping people, getting children or adults locked in vehicles out (very rewarding). RACQ's downside is management, KPI's, tow rates and battery sales targets when vehicles don't need a battery.
The good thingsThe pay is great! Helping people out in their time of need. No one day is the same. Variety of vehicles and lots of training to keep you up to date. Driving around and listening to your own music.
The challengesThe management have no idea what it's like for the guys with boots on the ground doing the grunt work. Management forgets that we operate rain, hail and shine 24/7 a day, 365 a year. Sacrifice birthdays, public holidays and all the normal things people get to do. Unrealistic time frames where the management basically say 15 minutes per job or move on to the next job. They want tow rates down but some vehicles will not start due to catastrophic failure, but suggest that you get the member to call back for tow truck to keep stat's in the positive. Wouldn't recommend touching this job if it's not directly connected to RACQ ie ran by private contractors or dealerships.
9 people found this helpful
2.0
Information Technology Support Role
Apr 20223 to 4 years in the role, former employee
Not worth it, depending on department
The good thingsA lot of good people in roles
The challengesThe management structure is changed more often then your underwear. Constant push/pull of resource priorities. Very unsupportive and problematic HR department. If you make it into the right team life is a breeze but you have to play the corporate game in order to survive. Pay is okay depending on department
4 people found this helpful
4.0
Membership Consultant
Apr 2022Less than 1 year in the role, current employee
Professional and Flexible Workplace
The good thingsOne of the best workplaces I have ever worked at. Management is flexible and willing to work with employees to find work arrangements that suit outside of work commitments - there is the option to work full time / part time, day / night shifts, rotating roster etc. Not to mention the flexibility to work over time at your request. I enjoy being able to work from home and high quality equipment is provided by the company. RACQ upholds positive reputation compared to other insurance companies and most members are friendly and pleasant on the phone. I find everything at RACQ very fair and professional and genuinely enjoy coming to work.
The challengesCan be difficult to get time off during school holidays & days off must be requested 6+ weeks in advance. Full time training commitment for 3 months and can be challenging if no prior knowledge of insurance.
5 people found this helpful
3.0
Claim Officer
Mar 2022Less than 1 year in the role, former employee
Good experience but bad management
The good thingsSupportive co-workers within property claims, on-site cafe, good location, generous pay, work from home available.
The challengesWorking under the pressure of the managers that are ALWAYS busy and have no time for their own staff. No matter how well you do at the role, the managers will always find something to pick apart. (not speaking for all the managers, just the ones in property claims).
10 people found this helpful
4.0
Corporate
Feb 2022Progressive company with good work/life balance.
The good thingsFlexible working arrangements, onsite facilities, information shared on where business strategies and goals.
The challengesLimited individual induction from business areas (eg, HR, etc).
1 person found this helpful
2.0
Sales consultant
Feb 20227 to 8 years in the role, former employee
Expect to be micro managed to the point it gives you nightmares.
The good thingsFellow staff were great.
The challengesExpected to learn two full time jobs in one and paid for one
7 people found this helpful
5.0
Manager
Nov 20217 to 8 years in the role, current employee
Best place I've worked!
The good thingsGreat location with opportunity to work from home. Well supported by management.
The challengesConstantly trying new products. Can focus more on the basics.
3.0
Insurance Department
Sep 20211 to 2 years in the role, former employee
Passion for helping members, but house is disorganised
The good thingsThe people doing the work are passionate about helping members.
The challengesA real lack of quality measurement tools, therefore no one is held accountable, especially management, which leads to dysfunctional teams.
3 people found this helpful
5.0
Roadside assistance/ auto sales consultant
Jun 2021Less than 1 year in the role, current employee
Great place to work
The good thingsGreat suportive team from top management down. Flexibility to work from home. Continuous training throughout career and performance reviews. Lots of company perks. Free parking at work.
The challengesCan be stressful at times, taking large amounts of calls throughout the day, whilst keeping up with emails and training but not difficult.
2 people found this helpful
Reviews by location