Customer Service Representative salary at RACT

Employees appreciate the friendly and supportive colleagues at RACT, with many noting the strong sense of camaraderie and professionalism amongst team members. The staff benefits, including insurance discounts and free roadside assistance, are valued, as is the opportunity to work for an innovative Tasmanian business with a community-focused purpose. Some employees also highlight opportunities for career growth and personal development, along with a good work/life balance and flexibility in certain roles.

However, there are some potential challenges, including management approaches that vary across different levels, with some employees noting inconsistent leadership and communication. The organisation's shift towards a sales-focused approach has created pressure on revenue targets, and systems and processes are sometimes seen as inefficient or outdated. Career advancement opportunities can be limited, particularly outside of head office, and workload can be demanding during peak periods with resources sometimes stretched. Additionally, compensation is noted as not being as competitive as other organisations.