Redcape Hotel Group
Write a review
    Redcape Hotel Group
    (58 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Redcape Hotel Group

    4.058 ratings in total
    5
    37
    4
    6
    3
    2
    2
    6
    1
    7
    96%
    Rate salary as high or average
    78%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(58 ratings)
    Career development
    4.1(58 ratings)
    Benefits & perks
    3.8(58 ratings)
    Management
    3.9(58 ratings)
    Working environment
    4.0(58 ratings)
    Diversity & equal opportunity
    4.1(58 ratings)
    Ratings for Redcape Hotel Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 58 reviews sorted by most recent
    Sort by
    most recent
    2.0
    Manager
    Apr 2026
    All Brisbane QLD1 to 2 years in the role, former employee
    Good leadership / opportunities but poor accountability and team culture.
    The good thingsStrong career development opportunities and competitive pay. The executive team is professional and demonstrates a clear commitment to the company’s values and long-term direction.
    The challengesThe work environment in this area was challenging and when concerns regarding managerial conduct were raised, the response often appeared to favour the manager rather than address the issue appropriately. Combined with a difficult team culture, extended hours and limited follow-through from management despite assurances of support, this created a consistently frustrating and unsupportive workplace.
    5.0
    Manager
    Mar 2026
    Sydney NSW 20003 to 4 years in the role, current employee
    Great corporate hospitality group to work for.
    The good thingsGreat progression opportunities, caring team culture, flexibility to move around with new venues/roles popping up
    The challengesnothing that any other company doesn't have challenges with from time to time
    5.0
    Manager
    Mar 2026
    Sydney NSW 200011 to 12 years in the role, current employee
    Great culture and focus on people.
    The good thingsAn awesome company to work for. They genuinely care about their people.
    The challengesIt is a fast-paced environment, which can be challenging. But on the upside, you never get bored!
    5.0
    Group Beverage Trainer
    Mar 2026
    Darlinghurst NSW 2010Less than 1 year in the role, current employee
    Great company culture, behaviours driven
    The good thingsGreat structure and culture
    The challengesNothing noticed yet.
    5.0
    Venue Manager
    Mar 2026
    Brisbane QLD 40006 to 7 years in the role, current employee
    Constant progression and wide opportunities
    The good thingsCareer progression & mentorship.
    The challengesNothing to add here, challenges come venue to venue, leader to leader, but these are handled well and on the Venue Manager to navigate.
    5.0
    Venue Manager
    Mar 2026
    Brisbane QLD 40001 to 2 years in the role, current employee
    A great company with plenty of room to grow. You will feel valued supported and heard.
    The good thingsI’ve worked in this industry for over 20 years, and this is by far the most supportive company I’ve been a part of. From day one, I’ve felt genuinely valued and heard, not just as an employee, but as a person. The level of support across the team and leadership is exceptional, and it creates an environment where you can really thrive. It truly feels like being part of a company that cares, rather than just being another number like in some other workplaces.
    The challengesEvery large company has challenges and issues, but at least with Redcape, they listen when issues are brought to them. From management up to Venue Support, I feel very heard when I do have an issue.
    5.0
    Venue Manager
    Mar 2026
    All Brisbane QLD1 to 2 years in the role, current employee
    The best hospitality company I have ever worked for in 25 years on the job.
    The good thingsOne of the few hospitality companies that values it's employees and supports real professional development.
    The challengesOnly the everyday challenges of the role itself. The support I receive is incredible and it's very rewarding.
    5.0
    Property Projects Manager
    Mar 2026
    All Sydney NSW8 to 9 years in the role, current employee
    Great place to grow, supported by strong company values and behaviours
    The good thingsThere are genuine opportunities to step into different roles and build experience beyond just hospitality, which keeps things interesting and rewarding. The level of support across the business is strong — you’re not just left to figure things out on your own. There’s a real sense of care for people, both professionally and personally.   What stands out most is work often doesn’t feel like “work” because of the environment and the people around you. You build strong relationships that go beyond just colleagues, which makes a big difference day-to-day.
    The challengesLike any fast-paced hospitality environment, there are challenges, but what’s different is how they’re handled. There’s a clear focus on finding solutions and continuously improving systems to reduce pressure on team members. You feel heard, and efforts are made to make things better rather than just pushing through issues.
    5.0
    Recruitment Coordinator
    Mar 2026
    Mountain Creek QLD 4557Less than 1 year in the role, current employee
    This is the first time in hospitality that I feel like a company listens to its team!!
    The good thingsI love working for Redcape. They have a full network of venue support team members that set you up to achieve the company's goals.
    The challengesBeing brave enough to have a voice is scary, only because I am not used to that with previous employers!
    1.0
    Chef de Partie
    Feb 2026
    Mackay QLD 47404 to 5 years in the role, former employee
    Need to return to customer experience as no. 1 focus!
    The good thingsThe Head Chef was amazing to work with! Extremely talented & knowledgeable but has since left after nearly 8 years of service.
    The challengesEncourage Head Office NSW to stop taking a blanket approach to running venues & visit regional areas regularly. Listen to your local staff & take their comments on board. They know their patrons the best & what they desire!
    2 people found this helpful
    5.0
    Bartender
    Dec 2025
    Darlinghurst NSW 2010Less than 1 year in the role, current employee
    Perfect place for anyone who wants to work in the busy colours of city.
    The good thingsGood work environment and overall management.
    The challengesSlighlty difficult to manage shift timings.
    5.0
    Gaming Manager
    Nov 2025
    Durack QLD 4077Less than 1 year in the role, current employee
    A company I love working for. If you want all the good things a job can offer join redcape!
    The good thingsFlexibility as a mum and a huge support network as well as an opportunity for growth.
    The challengesFor me personally my challenges were personal not with the company. I adopted a new way of thinking because I wasn't use to a good work culture previously before going redcape group.
    2.0
    Chef
    Aug 2025
    Emu Plains NSW 27501 to 2 years in the role, former employee
    So So, but definitely better out there
    The good thingsGood team, good location
    The challengesManagement consistently changing, no communication from umbrella corporation, no work life balance, voice rarely heard (albeit monthly "anonymous" surveys), clash between sections
    2 people found this helpful
    2.0
    Assistant Manager
    Mar 2024
    Redbank Plains QLD 4301Less than 1 year in the role, current employee
    I loved my job but there was no work life balance
    The good thingsGreat staff, high level of professionalism to keep.you motivated every day.
    The challengesSix closing shifts in a row is quite challenging. Management at times don't compromise a reasonable workload for one person. No free Manager meals despite average pay and hard work which shows how little the company value the hardworking Managers No bonuses
    2 people found this helpful
    3.0
    Assistant Manager
    Jul 2023
    All Sydney NSW5 to 6 years in the role
    Redcape is corporate hospitality
    The good thingsExcellent Group to be part of if a hospitality career is for you. Learn the basics with decent support.
    The challengesBeing "aligned" with the Group "ethics" is a priority. Any innovation or personality will be pushed aside if you aren't willing to fall in line with the team.
    1 person found this helpful
    5.0
    Gaming Supervisor
    Mar 2022
    3 to 4 years in the role, current employee
    my experience with redcape has been remarkable, growth in management skills,team work, open communication.
    The good thingsgood career opportunities, got to work alongside a great team. The company strongly follows its values and principles.
    The challengesThe most challenging thing about working in a pub was the hours and the late night shifts.
    5.0
    Food and Beverage Attendant
    Dec 2021
    Less than 1 year in the role, current employee
    Great place to work, Supportive management team and a good overall atmosphere.
    The good thingsGood support from management, great staff benefits, enjoyable place to work.
    The challengesNo real major challenges. Being new to the team will always have some minor difficulties and learning a new work place but the management and team help with the transition.
    5.0
    Food and Beverage Attendant
    Dec 2021
    Less than 1 year in the role, current employee
    I Would highly recommend working for Redcape.
    The good thingsWorking in a team that is full of support and understanding really makes coming to work a lot easier and enjoyable. The management team are honestly nothing short of amazing & the team is just as awesome. Always something new to learn and goals to achieve throughout this role and I look forward to continuing my growth with Redcape.
    The challengesEvery job you have will have challenges but if there is ever a challenge I know I can go straight to management & they will try their best to fix whatever has happened. I personally haven’t come across any challenges yet but I know what to do if there is any.
    5.0
    Host
    Oct 2021
    current employee
    By far the best working environment for me in terms of management. Shoutout to Josh for doing a magnificent job.
    The good thingsWorking at Eden Brew House has been a wonderful experience to me. I have the best management and supervisors who only there for you work but also for professional growth. They have given us an equal opportunity to learn and improve our craft. In general, they are by the most compassionate people i have worked with.
    The challengesI have never experienced major challenges at Eden Brewhouse yet, but I think if ever i will in the future, my managers and supervisors will be reliable and we can count on them.
    5.0
    Assistant Manager
    Sep 2021
    Less than 1 year in the role, current employee
    Redcape forever #1
    The good thingsThroughout my years of working with many different types of companies and management Redcape stands out amongst the rest. This is a company that actually cares about you. In the short time I have been working for this company I have had a lot of personal development this has been able to push myself forward also allowing me to have the perfect personal/work life balance which is an important thing when finding an employer. This company shares such a valuable team promise they care for you and your fellow team members and love to collaborate on new ideas and help you grow into a strong person.
    The challengesEvery company has challenges in their own ways and aspects. But Redcape gives you courage to overcome these issues this includes on how to go about certain topics within the Venue/Industry and how you get can get the result that works both for you and your team!
    5.0
    Assistant Manager
    Sep 2021
    Less than 1 year in the role, current employee
    Best company for growth, support and development in hospitality. Caring and understanding with amazing company core values.
    The good thingsRedcape hotel group is the best company I have worked for! Working for many other companies in hospitality industry for many years now and working for other big companies this one by far has been the most supportive. I’ve had enormous growth in my career since working here. Having the ability to grow and be trained properly is something I have only received from Redcape. From area manager, venue manger and frontline staff we are given support and given the ability to be heard. Redcape goes above and beyond for all staff members.
    The challengesBelieving in myself after not having the right support and development in other companies.
    5.0
    Manager
    Sep 2021
    1 to 2 years in the role, current employee
    Trust, Respect & Courtesy- Redcape Group
    The good thingsRedcape Hotel Group, outstanding hospitality company to develop, grow and nurture your career in hospitality. The Redcape Group service standards are exceptional. Communication is top priority between management and staff. Leadership, career advancement and growth are highly encouraged. Strong team are develop through positive leadership, empathy and trust. Innovation and creativity are seen and heard. Provides a healthy work environment that creates a sense of family among staff (work/life balance). Redcape group values its employees and communities.
    The challengesAll companies (venues) has it own challenges/difficulties, however the point that differentiate Redcape is how they look at all these challenges and see it on another's point of view. Redcape see's a problem and they find solution. Other companies might just turn a blind eye, but not Redcape they work with their people!
    5.0
    Bartender
    Sep 2021
    1 to 2 years in the role, current employee
    Wonderful place to work and progress in the hospitality industry
    The good thingsRedcape Hotel Group is a wonderful place to work and progress in the hospitality industry. You can always find the right support from management and staff. There is always room to be innovative and you feel valued as a team member. The work environment is often energizing and empowering.
    The challengesFinding the Work/life balance can be a challenge sometimes.
    5.0
    Assistant Manager
    Sep 2021
    1 to 2 years in the role, current employee
    Best hospitality group!
    The good thingsGreat company to work for with lots of opportunities for development. They are very open and honest and will guide you in the right direction. Great work life balance unlike a lot of hospitality companies.
    The challengesAligning the team to have the same values as Redcape.
    4.0
    Gaming Host
    Sep 2021
    Wonderful and always learning
    The good thingsWorking atmosphere is amazing. All staff is friendly and helpful.
    The challengesLack of consistency
    5.0
    Food and Beverage Attendant
    Sep 2021
    1 to 2 years in the role, current employee
    My experience has been phenomenal with Redcape!
    The good thingsMaking friends with staff and meeting new people
    The challengesSticking to my schedule with working and studying
    5.0
    General Manager
    Sep 2021
    3 to 4 years in the role, current employee
    Having worked for the majority of players out in the Queensland hospitality market, I have never felt as connected and appreciated as I do with Redcape — a company that truly cares.
    The good thingsCompany alignment from top to bottom, an employer that seeks to understand and encourages curious and innovative thinking, focused on behaviors and building them and leaders. Given the opportunity to run a business that is be spoke, create events, promotions and business plans with help from state support office if needed, managed results with clear profit and loss reports. A desire to create leaders. Salary working a 4 day, 40hr week roster, encouraged to have a work life balanced, monthly staff surveys that are followed up on.
    The challengesbuilding teams that are aligned to the company promise - to create and nurture and environment of trust so that our people have clarity of purpose and feel enriched, empowered, energised and valued.
    4.0
    Bartender. FOH
    Mar 2021
    1 to 2 years in the role, former employee
    Can be a very satisfying job if you're a social being and allow yourself to enjoy the experience.
    The good thingsPrimarily friendly and personable staff and superiors
    The challengesPetty power struggles between staff on occasion but over all a positive work environment.
    5.0
    Venue Manager
    Jul 2020
    3 to 4 years in the role, current employee
    Have done a variety of roles at a few of their pubs
    The good thingsGreat culture. Best hospitality company I've worked for and I've worked with a few
    The challengesStandard sorts of things but they will listen and try to change friction points as they arise
    5.0
    Gaming Attendant
    Mar 2020
    1 to 2 years in the role, current employee
    Great gig!
    The good thingsGood staff and management usually
    The challengesDifficult patrons, rosters can be challenging
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    All Brisbane QLDAll Sydney NSWMackay & Coalfields QLDSunshine Coast QLD