Roy Morgan Research
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    Roy Morgan Research
    (65 reviews)
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    Company Reviews

    Working at Roy Morgan Research

    2.965 ratings in total
    5
    10
    4
    10
    3
    19
    2
    15
    1
    11
    73%
    Rate salary as high or average
    51%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(62 ratings)
    Career development
    2.3(62 ratings)
    Benefits & perks
    2.3(61 ratings)
    Management
    2.7(62 ratings)
    Working environment
    2.8(63 ratings)
    Diversity & equal opportunity
    3.5(61 ratings)
    Ratings for Roy Morgan Research are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Research Interviewer
    Dec 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Don't work for Roy Morgan!
    The good thingsGood work colleagues
    The challengesManagement is terrible - they lack best practice, fairness, integrity, strategy and have the most shocking human resources. A toxic work culture creates a constructive dismissal environment. This is easily the work market research company I've ever worked for! .
    4 people found this helpful
    2.0
    CatiA Interviewer
    Oct 2025
    All Melbourne VIC1 to 2 years in the role, former employee
    I couldn't wait to leave
    The good thingsA good starting job, hours and days were flexible during the week when I first started here.
    The challengesShift hours were cut back after a while from 5hrs to 4.5hrs. Targets are to reach 3 surveys per shift which can be very difficult to achieve sometimes. The survey is very long and reading the same survey over and over is extremely tedious. Interviewers have to deal with extremely rude people and unacceptable language and content on the phones at times. We used to be able to chat with other employees between calls or via the company message system, which was a great means if support in this type of work, but this was stopped so there is no comradery among employees. Employees are expected to work weekend shifts, both Saturday and Sunday, but weekend penalty rates are not paid at all.
    4 people found this helpful
    2.0
    Project Manager
    Sep 2025
    Melbourne VIC 30005 to 6 years in the role, current employee
    Good for early career
    The good thingsWork life balance.
    The challengesExecutives are micro managing with no respect, no career growth. Old systems
    3.0
    CATI A Interviewer
    Sep 2025
    Melbourne VIC 30001 to 2 years in the role, former employee
    It seems like the executives (or upper management) are ruining this company. There's so much potential there for RM to be a great employer but that potential is snuffed out by people in upper management who don't seem to view the people working the phones as human. That's just the vibe I got.
    The good thingsRM has a lot of potential to be an amazing employer. That's why I was so disappointed about the negative aspects because the potential is there. There's lots of flexibility, autonomy in the role & you get a different manager every shift so that gives you varied feedback and help to work with. The pay rate per hour is also good.
    The challengesRM is the only employer in the call centre industry I've known to tell employees to accept being sworn at on the phone. This is a huge break with industry norms. Their EAP service is fake. If you ever need to use it you'll find out what I mean by that. If you ever find yourself needing technical support - good luck. There is none. The vibe I got, overall, was that lower level management mostly mean well & appreciate the stressors of the job and it seems that they want to be supportive but there's people upstairs (as it were) barking orders down that don't match with the realities of the job.
    5.0
    Field Research Officer
    Jun 2025
    Albany & Great Southern WALess than 1 year in the role, former employee
    Reliable and ProfessionalThey provided adequate training and were very helpful as and when necessary. I was provided the required "tools of trade" which makes the working experience manageable. T1800 were always available for support and queries. My issue was just the required minimum of 20 hours per week and at least 1 weekend work, which should not be pushed, since Field Research Officers (FROs) are casual employees. On the other hand, I still like the independence and taking charge of my work days and hours, which the job somehow allowed me to have.
    3 people found this helpful
    1.0
    Field Interviewer
    Feb 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Genuinely useful job, but horrible to actually do, and the company has no respect for that
    The good things- aims of the project and company are genuinely for the public good - strong data privacy practices
    The challenges- severe under training for the role, no supervision or coaching except "do more more often" - fears for safety in the field, the areas I was sent out to didn't seem to be vetted at all for suitability - staff helpline literally quoted the handbook back at me when I called for help
    4 people found this helpful
    5.0
    Human Resources Role
    Nov 2024
    Melbourne VIC 3000Less than 1 year in the role, current employee
    Amazing organisation to work for with great management
    The good thingsGreat people and work environment
    The challengesAdapting to a new environment but overall a great experience
    2 people found this helpful
    1.0
    Reporting Analyst
    Apr 2024
    Melbourne VIC 30001 to 2 years in the role, former employee
    Great place to start your career. Most of the coworkers are quite friendly and helpful. But once you get enough experience, move out!
    The good thingsGreat place to start your career. Most of the coworkers are quite friendly and helpful.
    The challengesManagers, team leaders, and higher-ups are toxic; micromanagement is common here, so don't be surprised. The salary is relatively low compared to the market average.
    8 people found this helpful
    1.0
    Field Interviewer
    Jan 2024
    Launceston TAS 7250Less than 1 year in the role, former employee
    A rotten experience.
    The good thingsMeeting new people. Hearing their positive experiences
    The challengesConstantly chasing my pay. Very little training. Management are terrible. Moving the goal posts all the time.
    12 people found this helpful
    1.0
    CATI Interviewer
    Jan 2024
    Sydney NSW 2000Less than 1 year in the role, former employee
    An unpleasant experience.
    The good thingsWorking from home, evening work suited my schedule.
    The challengesOverbearing supervisors, pressure to meet KPIs, low pay, very little training.
    13 people found this helpful
    3.0
    CATI Interviewer
    Nov 2023
    Melbourne VIC 30001 to 2 years in the role, former employee
    a good first job but there are some issues
    The good thingsyou are able to work remotely as a call interviewer which is a huge bonus and gives you a lot of control to improve how you perform your interviews. As well as this i was 17 when i started and at that age the pay was great and the hours are perfect for people studying or still in school.
    The challengesmanagement only helps you when your doing something wrong and many of them aren’t as active during shifts as they should be. when working remotely this is really troublesome sometimes especially since you need answers to questions as soon as possible while interviewing people. A huge issue was how the company handles their quota. You have an IPR which is meant to help you gauge how you are performing in comparison to other people during your shift. by the end of my work i realised after doing their given calculations myself that although i was performing average or above average for my shift i was being marked as much lower which is pretty manipulative.
    12 people found this helpful
    2.0
    Telephone Interviewer
    Feb 2023
    Less than 1 year in the role, former employee
    Good job if you can handle pressure. Runs like a pressurised telemarketing job
    The good thingsRegular shifts if you meet targets, superannuation
    The challengesOver zealous supervisors & shift cancellations at short notice.
    7 people found this helpful
    1.0
    Researcher
    Sep 2020
    Being set unrealistic Key Performance Indicators (KPI's)
    The good thingsYou are able to manage your own workload with other personal commitments. Working outdoors on your own, I found thus was pleasant on the whole.
    The challengesWorking outdoors in extremely hot and humid conditions.Unrealistic expectations of achievements from the Management. It was impossible to achieve expected KPI's, if the work was conducted ethically. Therefore, when KPI's were not met, shifts were not allocated.
    11 people found this helpful
    5.0
    Essential survey
    Mar 2020
    Less than 1 year in the role, current employee
    Love this company and job
    The good thingsGreat company professional ethical a lot f fun
    The challengesNothing not to like
    3.0
    Field Officer
    Nov 2019
    1 to 2 years in the role, current employee
    It's been a good experience overall, however after attending 16 hours on the field auth all sorts of weather, you then have to have an argument to validate your pay claim and expense.
    The good thingsWorking weekends which frees up time during the week. Ability to manage your own time and travel to different areas and locations.
    The challengesThe survey itself is very long. Being a two part survey, the first part takes well over an hour to complete depending on responses from respondents. Particularly if they're in business. Then convincing respondents to compete the two Poll Books and return them by due date.
    7 people found this helpful
    3.0
    Market Research Interviewer
    Nov 2019
    1 to 2 years in the role, former employee
    Money was good but the anger from people was not good.
    The good thingsManagement were excellent.
    The challengesCold door knocking can be dangerous.
    4 people found this helpful
    4.0
    Face to face interviewer
    Nov 2019
    1 to 2 years in the role, former employee
    Great temporarily job with independence and some time management options. Sometimes difficult to manage with own timetables
    The good thingsThe work environment was quite good. You have independence to conduct your work and some freedom to manage you time depending on the project you are working on.
    The challengesMost of the work is conducted on weekends or when most interviewees are available (i.e. late afternoons/evenings) which could clash with your own family schedules
    1 person found this helpful
    2.0
    Market Research Interviewer
    Nov 2019
    1 to 2 years in the role, former employee
    zero support or contact from the management
    The good thingsown boss, weekend work
    The challengesIt's not easy door-knocking and getting interviews, but there are tricks to doing it and these weren't shared
    4 people found this helpful
    2.0
    Field Interviewer
    Nov 2019
    Less than 1 year in the role, former employee
    My experience wasn't very good.
    The good thingsThe salary, and the hours
    The challengesThe job itself, and there's not much support
    3 people found this helpful
    2.0
    Market Research Interviewer
    Nov 2019
    3 to 4 years in the role, former employee
    allowed me to realise that customer service isnt the role for me
    The good thingswork-life balance is amazing, you pick when you want to work and shifts are short
    The challengeshardly any work and long gaps of no work and no career development
    4 people found this helpful
    1.0
    Reacher
    Nov 2019
    Less than 1 year in the role, former employee
    Difficult finding people to participate in interviews
    The good thingsoutdoor activity reasonable training
    The challengesUnachievable KPIs taking a great deal of interviewees time
    6 people found this helpful
    2.0
    Field Interviewer
    Nov 2019
    Very stressful.
    The good thingsGreat pay and great opportunity to learn customer service skills.
    The challengesPoor training, have to study for job at own expense which involved lengthy amounts of time during the week when not working, have to deal with lots of rejection from the public.
    4 people found this helpful
    3.0
    Accounts Manager
    Nov 2019
    I’ve learnt a lot at Roy Morgan but the company need to have big changes in regards to upper management
    The good thingsWork life balance just because my manager allowed me too.
    The challengesNo recognition or career progression
    4 people found this helpful
    3.0
    Computer Assisted Telephone Interviewer
    Sep 2019
    It's okay.
    The good things4 hour shifts in the evening so you have the whole day to do other things.
    The challengesShifts aren't consistent which can making it difficult to make ends meet at times. Feeling heard can be difficult but it's rarely an issue.
    2 people found this helpful
    3.0
    Client Services Role
    Sep 2019
    All Australia
    A good place to learn for a short period of time.
    The good thingsInteresting work and good people
    The challengesOld fashioned ways of working, very centralised management, lack of opportunities to grow, no career path
    2 people found this helpful
    4.0
    Researchers
    Sep 2019
    1 to 2 years in the role, current employee
    To meet and work with ordinary (extraordinary) people
    The good thingsWorks well for someone retired
    The challengesInitially working out how to tackle job
    1 person found this helpful
    3.0
    Research Interviewer
    Sep 2019
    current employee
    pretty decent casual job
    The good thingsThe work is easy and it's in the city
    The challengesIt's mind-numbing and sometimes there aren't any shifts available
    2 people found this helpful
    2.0
    Data Analyst
    Sep 2019
    former employee
    Its a good place to kick start your career, but do not stay for too long.
    The good thingsKick start a career in the industry
    The challengesStill using ancient technology
    3 people found this helpful
    3.0
    Field Officer
    May 2019
    former employee
    A good job for the right person, but physically and mentally tough.
    The good thingsBeing outdoors and keeping fit, interacting with and interviewing nice interesting people. Plenty of hours (but only on weekends) with generous mileage payments.
    The challengesBeing outdoors on 40 degree days and hailstorms! Knocking on 40 doors and only getting 4 interviews - you have to be good with rejection (which can be quite rude), and be motivated even when you haven't achieved anything. Management support was very poor, one individual had too many people to look after. Finally the interview itself is very frustrating, long and repetitive and going into ridiculous detail which made most participants regret letting me in to their home.
    4 people found this helpful
    5.0
    Research Interviewer
    May 2019
    5 to 6 years in the role, current employee
    One of the most reputed and professional organisation with strong work ethics
    The good thingsOne of the most reputed and professional organisation with strong work ethics. Good opportunity to cultivate transferable skills most required for success in any professional field.
    The challengesMust to have excellent communication and presentation skills and attributes of patience, persuasiveness and perseverance.
    2 people found this helpful
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