Ruah Community Services
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    Ruah Community Services
    (30 reviews)
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    Company Reviews

    Working at Ruah Community Services

    3.630 ratings in total
    5
    12
    4
    5
    3
    5
    2
    6
    1
    2
    97%
    Rate salary as high or average
    60%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(30 ratings)
    Career development
    3.2(30 ratings)
    Benefits & perks
    3.2(30 ratings)
    Management
    3.1(30 ratings)
    Working environment
    3.5(30 ratings)
    Diversity & equal opportunity
    3.8(30 ratings)
    Ratings for Ruah Community Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 30 reviews sorted by most recent
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    4.0
    Coordinator
    Oct 2025
    All Perth WA1 to 2 years in the role, current employee
    Really good, but things could improve.
    The good thingsTeam are understanding and supportive of worker needs.
    The challengesCan come down quite harsh in consequences against staff. Cliquey between departments.
    4.0
    Support Worker
    Dec 2024
    Perth WA 6000Less than 1 year in the role, former employee
    Overall a great place to work
    The good thingsthe people I worked with were great!
    The challengessome times there was too much to do and not enough time
    1 person found this helpful
    5.0
    Support Worker
    Sep 2023
    Perth WA 6000Less than 1 year in the role, current employee
    really happy
    The good thingsVery happy team and all round, beautiful feel
    The challengesfunding, some forms long
    1 person found this helpful
    2.0
    Support Worker
    Mar 2023
    current employee
    Says something when you have the General Manager of People and Culture having to give 5 star reviews. Values????integrity??
    The good thingsAutonomy working outreach with ability to apply creative interventions when working with people with complex needs. Some amazing front line staff. Ability to network in the community. Good for experience.
    The challengesDe-professionalism by leaders with little to no knowledge of the sector. No application of trauma informed practices anywhere. Unsupportive supervision with constant measuring of output via box ticking. No career progression, or skills development. Poor onboarding of new staff leading to high expectations to perform challenging work without support. Dis-connection within team, leading to low morale and dissatisfaction. Burn out a given.
    9 people found this helpful
    1.0
    Support Worker
    Nov 2022
    3 to 4 years in the role, current employee
    ok BUT COWORKERS MADE HARD TO WORK IN
    The good thingsflexible, GOOD PAY. some staff supportive
    The challengesIF call out race issues it then wasn't addressed
    2 people found this helpful
    5.0
    GM Marketing & Engagement
    Sep 2022
    Less than 1 year in the role, current employee
    Making a difference with great people by your side
    The good thingsThe most amazing culture. Ruah is committed to doing the hard things that will effect the biggest social impact. It's an organisation that has heart, cares about its clients and its staff, and the leadership is the best I've seen.
    The challengesSocial impact work is in and of itself challenging. I am continually impressed by Ruah people who put their hearts and souls into making a difference for Perth's most vulnerable
    2.0
    Support Worker
    Apr 2022
    1 to 2 years in the role, current employee
    Could be worse but could be a lot better.
    The good thingsFresh and progressive attitudes among many staff, clients are a joy to work with, autonomy in the role.
    The challengesUnsupportive with one manager to 20-30 staff in a team, managers pick and choose favourite for promotion rather than providing equal opportunities, some staff take advantage of the lack of oversight and cruise or can display negative behaviours to clients.
    3 people found this helpful
    3.0
    support worker
    Feb 2022
    3 to 4 years in the role
    I very much enjoyed my time with Ruah however my confidence in the company was eroded through poor job security, tokenistic gestures from some senior management, paltry efforts at education and extreme levels of admin. Its a fine place to work for a while however once you have some experience its best to leave as there are few places to progress in the company without deskilling.
    The good thingsMany, many good people working there. Working to be more inclusive. Purchase leave policy. Working from home. Solid approach to COVID-19 and infection control. Some good ideas. Client work was interesting. Good for gaining experience in the sector. Great access to reliable Vehicles. Good IT systems. Good facilities and buildings.
    The challengesPoor job security. Restructures every couple of years. Very poor opportunities for career progression and up skilling. Very poor education opportunities/ non existent. Glass ceiling. Supervision is tokenistic and task based. Extremely high levels of admin and tracking of staff both on calendars databases and GPS. Recreating slow and bloated government inspired systems. Disconnect between upper management and staff with low understanding of psychosocial, trauma informed care and mental health recovery. Shedding of many experienced staff with no effort made to retain people. Poor understanding of compassion fatigue/ burnout. insufficient staff support.
    5 people found this helpful
    1.0
    Community Worker
    May 2020
    1 to 2 years in the role, former employee
    A soul destroying, confidence breaking waste of time.
    The good thingsThe client work is great. Plenty of opportunity to learn and grow supporting people in the community.
    The challengesOrganisation is two faced, deceptive and is happy to throw good workers to the curb. Middle management pontificate over your work offering little support. Workers are treated like drones. Diversity does not exist with little to no diverse staff.
    5 people found this helpful
    5.0
    Community Worker
    Mar 2020
    1 to 2 years in the role, former employee
    Everything is best other than lack of job security..
    The good thingsWorking environment, management and work life balance..+++
    The challengesUncertainty in the job due to funding and related issues..
    3 people found this helpful
    4.0
    Support Worker
    Mar 2020
    current employee
    Amazing
    The good thingsThey look after their staff. They are looking at being more inclusive
    The challengesHaving to have own car when not advertised in position description. Changing their programs when no longer.cost effective
    2 people found this helpful
    5.0
    Kitchenhand
    Mar 2020
    1 to 2 years in the role, former employee
    Enjoy helping homeless cause u r doing them a favour
    The good thingsWorking in a team group and meeting and enjoy all different people
    The challengesThe challenge is getting the donation in and cleaning the cups and kitchen stuff
    2.0
    Peer Worker
    Feb 2020
    1 to 2 years in the role, former employee
    It's upper management vs ground staff, and management always win.
    The good thingsAbove average wages and opportunity for training
    The challengesThe organisation does well to present as inclusive and supportive of diversity, yet when working on the ground level this seems to be missing. Management is top heavy though constantly changing, yet floor teams are left understaffed and under supported during crucial periods of change.
    2 people found this helpful
    3.0
    Mental Health
    Nov 2019
    Supportive team making a difference but constant job insecurity due to funding changes
    The good thingsThe team The autonomy The difference you make to the community
    The challengesTravel involved with performing job Job uncertainty
    1 person found this helpful
    5.0
    Community Support Worker
    Nov 2019
    Great place to have worked. Ruah has good leadership and is making a difference.
    The good thingsGood employer Worked at Ruah for many years. Felt respected and valued. HR team approachable and supportive. CEO Debra wears her heart on her sleeve and is very approachable. She is human and a genuine born leader. Flexible working hours, consistent supervision, opportunity to be involved in or having a say about innovative programs.
    The challengesBeing made redundant. Having said that you are offered so much support.
    5.0
    Coordinator
    Sep 2019
    3 to 4 years in the role, current employee
    Excellent work/life balance and equal opportunity. Lots of training provided.
    The good thingsFlexibility, understanding, supportive.
    The challengesHarder to progress from lower management to higher management
    2.0
    Community Support Worker
    Sep 2019
    Enjoyed the work
    The good thingsSalary packaging is good
    The challengesConstant restructuring
    2 people found this helpful
    5.0
    Mental Health Worker
    Sep 2019
    3 to 4 years in the role, current employee
    Overall is a great company
    The good thingsProgressive and inclusive of all people
    The challengesAfter hours groups can be difficult to balance family time with young kids.
    5.0
    Volunteer
    Sep 2019
    1 to 2 years in the role, former employee
    Fantastic environment
    The good thingsMeeting new people, helping them find accommodation and by simply encouraging them and and giving them time
    The challengesWorking with people with life controlling issues that are all different.
    2.0
    Peer worker
    Aug 2019
    Knows how to “look” good from an appearances level but doesn’t know how to walk the talk.
    The good thingsOn the ground staff generally have their hearts in the right place and genuinely want to help the people the services are provided for.
    The challengesManagement and executive team are completely disconnected when it comes to understanding the sector they work in. Lack of respect for on the ground staff and stigma towards clients and peers from management.
    7 people found this helpful
    3.0
    Community Mental Health Worker
    Aug 2019
    3 to 4 years in the role, former employee
    Great if you are in upper management but are those roles even necessary?
    The good thingsThe company sound good on paper, can certainly talk the talk but it certainly is not filtering to the workers on the ground in terms of support- very top heavy with little on the ground respect for staff
    The challengesMiddle management detached from implementing changes to support staff to deliver the outcomes. Upper management more interested in showcasing services than engaging with on the ground staff at all.
    6 people found this helpful
    3.0
    Community Worker
    May 2019
    3 to 4 years in the role, current employee
    RUAH has lost good workers to restructure
    The good thingsClient focused work
    The challengesOrganisational restructuring Support from management Funding and job security
    1 person found this helpful
    3.0
    Caseworker
    May 2019
    Loved the job but bad experiences with middle management
    The good thingsClient work, team work, workers are dedicat
    The challengesDealing with middle management and in turn management
    3 people found this helpful
    4.0
    Peer Community Worker
    Jun 2018
    Can be both rewarding and challenging working in mental health
    The good thingsColleagues in our team (non executive staff), working with people with mental health issues to make a difference in their lives, support received as a peer worker, being able to use the lived experience of mental health issues and recovery in the job
    The challengesUpper level management don't always know what it's like to work as on the ground staff, changes within the organisation and also more broadly the mental health sector, managing when clients are in crisis
    1 person found this helpful
    2.0
    Mental Health Worker
    Feb 2018
    3 to 4 years in the role, former employee
    Under appreciated and low pay. Feeling like you cannot be open and honest with management without being judged or fear of being judged negatively. Also the lack of transparency and honesty at times not being displayed in certain areas of the organisation.
    The good thingsColleagues and clients are wonderful to work with.
    The challengesOngoing changes in management/organisation, lack of transparency and management not being understanding in certain areas.
    2 people found this helpful
    5.0
    Social Worker
    Feb 2018
    I love my work everyday and believe Ruah is an organisation of integrity that cares for its staff and clients.
    The good thingsGreat support from management and a wonderful team
    The challengesThe usual challenges of working in family and domestic violence, the sector in WA is behind and funding is under resourced. Ruah do a fantastic job in spite of these challenges
    5.0
    Coordinator
    Feb 2018
    Less than 1 year in the role, former employee
    Excellent work relations experience.
    The good thingsDiversity and inclusion at staffing level.
    The challengesFrequent changes occurrence in operation of service.
    4.0
    MH support worker
    Aug 2017
    1 to 2 years in the role, former employee
    Supportive colleagues, disruptive and chaotic organisational change.
    The good thingsGreat colleagues. (Non management) staff who have common goals and ideals for a bright future
    The challengesUpper management just a little out of touch from client contact work, shifting away to a less holistic practice. Organisational change was not mansged or planned out well leaving workers and clients floundering
    5.0
    Accounts and Payroll Officer
    May 2017
    West Perth WA 6005Less than 1 year in the role, current employee
    very supportive and pleasant place to work
    The good thingsClose to train line Salary Sacrifice
    The challengesLack of parking at a reasonable rate
    5.0
    Mental healthworker
    Sep 2016
    Perth WA 60001 to 2 years in the role, current employee
    I love working at Ruah.
    The good thingsThe staff. The actual job is brilliant.
    The challengesThe pay is minimal and the work can be challenging.
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