San Churro
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    San Churro
    (50 reviews)
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    Company Reviews

    Working at San Churro

    2.950 ratings in total
    5
    12
    4
    7
    3
    9
    2
    10
    1
    12
    56%
    Rate salary as high or average
    44%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(50 ratings)
    Career development
    2.8(50 ratings)
    Benefits & perks
    3.0(50 ratings)
    Management
    2.7(50 ratings)
    Working environment
    3.2(50 ratings)
    Diversity & equal opportunity
    3.1(50 ratings)
    Ratings for San Churro are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 50 reviews sorted by most recent
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    5.0
    Support Office
    Mar 2026
    Fitzroy VIC 30658 to 9 years in the role, current employee
    Best place I've worked in some of the best people
    The good thingsLots happening, great people and a great culture. You have the ability to make an impact in your role. The team is supportive and management seek feedback.
    The challengesAlways having to deal with external pressures that impact sales can be hard work.
    5.0
    Front of House Team Member
    Apr 2025
    Hillarys WA 6025Less than 1 year in the role, current employee
    A sweet but hectic job with great people and endless chocolate treats.
    The good thingsI really enjoy working in a fun and fast-paced environment surrounded by sweet treats and happy customers. The team vibe was positive and supportive, and I am learning a lot about customer service and food prep.
    The challengesI liked working with friendly coworkers and seeing regular customers enjoy their desserts it made the shifts feel rewarding.
    2 people found this helpful
    1.0
    Assistant Store Manager
    Sep 2023
    South Bank QLD 4101Less than 1 year in the role, former employee
    Worst decision of my life
    The good thingsSomewhat decent staff diiscount.
    The challengesLack of communication from head office and being forced to work above my pay grade.
    5.0
    Manager
    Sep 2023
    Melbourne VIC 30009 to 10 years in the role, current employee
    No two days are ever the same ! Love San Churro!
    The good thingsI have experienced personal as well as career growth since working at San Churro. The people and team I work with are open and creative and collaborative, friendly and flexible.
    The challengesThere’s always challenges, but that makes the job rewarding and exciting.
    4.0
    Support Office Team Member
    Sep 2023
    Fitzroy VIC 3065
    Fun, rewarding and engaging!
    The good thingsThe values and the energy of the team.
    The challengesThere is a fair bit going on so need to be prepared to be juggling many tasks.
    5.0
    Program Manager - Business Optimisation
    Sep 2023
    Fitzroy VIC 3065current employee
    A place where dedicated individuals unite to create delectable treats, facing challenges head-on while fostering an environment of teamwork and growth.
    The good thingsWorking at San Churro has been an incredibly positive experience that I'm excited to share. From the moment I joined, I was met with a team of dedicated and competent individuals who truly make the workplace feel like a second home.
    The challengesBalancing a fast-paced environment and maintaining the highest quality of outcomes
    5.0
    Support office team member
    Sep 2023
    Fitzroy VIC 3065Less than 1 year in the role, current employee
    Genuinely one of the best workplace cultures I've ever worked for!
    The good thingsAmazing people and culture, Super collaborative. Plenty of autonomy and opportunity to try new ideas, safe place to make mistakes with plenty of support
    The challengesNot eating all the chocolate and churros!
    2 people found this helpful
    5.0
    National Operational Excellence & Capability Manager
    Sep 2023
    Melbourne VIC 3000former employee
    Have been on both sides of the fence, started as a franchisee and now work in our corporate office. I have been given a lot of opportunities to grow over the years.
    The good thingsGreat company and people to work with, has a family feel. Heaps of growth opportunity and flexibility.
    The challengesHaven’t experienced any that I have not been able to overcome.
    1 person found this helpful
    1.0
    Kitchen Hand
    Sep 2022
    It's a very poor work environment with below average management
    The good thingsThe employee discount was decent but working with the food and drink products as much as I did it wasn't very useful. Some of the other employees were great to work
    The challengesMost of the team members made it clear they didn't want to work there and were only sticking with it to keep food on the table and stay afloat. Extremely poor communication from management when needing to get in contact regarding shifts or if needing to take time off. Lack of communication around employment status, no notice or reasoning when being dismissed. Discount didn't come in useful because preparing the food products makes the idea of consuming them sickening. Lack of support when wanting to branch out into other areas at the store. They kept me out the back washing dishes almost exclusively and didn't let me try other positions during my time there.
    7 people found this helpful
    2.0
    Allrounder
    Aug 2022
    It sounded like a great job but turned into a nightmare
    The good thingsMost staff are amazing
    The challengesBeing over worked and treated badly by management
    1 person found this helpful
    2.0
    Duty Manager
    Jul 2020
    1 to 2 years in the role
    Great place to work if you want your mental health to suffer.
    The good thingsSeeing the excitement on a customers face when you would serve their food. The staff discount you received was generous.
    The challengesWorking with the management and being held responsible for situations that were out of your control.
    5 people found this helpful
    3.0
    Cafe Assistant
    May 2020
    Less than 1 year in the role, former employee
    could do with more empathy
    The good thingsThe environment, and the people
    The challengesnot being lenient enough
    1 person found this helpful
    5.0
    Barista
    Nov 2019
    1 to 2 years in the role, current employee
    A great place altogether!
    The good thingsThe staff, the management, customers, the job in itself, location
    The challengesThe hours, stock, low pay
    1 person found this helpful
    1.0
    Dish hand
    Nov 2019
    1 to 2 years in the role, former employee
    Everyone needs to experience a Hospitality job to understand how difficult it is and to be thankful for their current one.
    The good thingsThe people other than owners who has no idea how to manage an establishment
    The challengesN/A. No room for growth so no challangrs
    3 people found this helpful
    3.0
    Senior Barista
    Nov 2019
    7 to 8 years in the role, former employee
    Great- until management changed hands. Experience dependant on store
    The good thingsFlexibility in hours/leave/ day nights shifts.
    The challengesManagement changed hands. Rude, condescending and unprofessional managers made my last month (after working for the company 7 years) incredibly challenging.
    1 person found this helpful
    1.0
    Barista and all rounder
    Nov 2019
    Less than 1 year in the role, former employee
    New owner made work hell
    The good thingsThe people and the food
    The challengesThe owner and the workplace culture
    1 person found this helpful
    5.0
    Cafe Allrounder
    Sep 2019
    Less than 1 year in the role, former employee
    The perfect job
    The good thingsEveryone is so lovely it was like a family
    The challengesWorking till 11:30pm
    1 person found this helpful
    3.0
    Allrounder
    Sep 2019
    Wasn’t bad working there but not enjoyable all the time
    The good thingsThe team, I worked with lovely people
    The challengesGot very busy and very unorganised..not enough staff on
    2.0
    Cafe Allrounder
    Sep 2019
    Less than 1 year in the role, former employee
    ok if your desperate for work
    The good thingsNice stores look and set up
    The challengesDifficult Customers and sales targets
    2.0
    Waitperson
    Sep 2019
    1 to 2 years in the role, current employee
    Can’t wait to find another job
    The good thingsI enjoy the work environment and the workers
    The challengesMy shifts are rostered strategically so that I don’t get a break, and some coworkers are very gossipy and hate other workers openly
    3 people found this helpful
    3.0
    Waitperson
    Sep 2019
    Less than 1 year in the role, former employee
    Not the best first job experience
    The good thingsI loved the actual jobs I had to complete
    The challengesTraning was hard as there was virtually no communication
    1.0
    Barista
    May 2019
    1 to 2 years in the role, former employee
    Never again
    The good thingstasting samples, but cannot say more positive about it
    The challengesbad management, don't expect to be treated with respect by management and senior staff
    1.0
    Allrounder
    May 2019
    Uni students should go ahead as it gets you the better money than maccus.
    The good thingsFree churros Free drinks during the shifts
    The challengesToo busy but under staffs
    2.0
    Manager
    May 2019
    Best give them a miss
    The good thingsCompany purchasing perks
    The challengesFounder / manager creating a professional work place
    4.0
    Barista
    Jul 2018
    Fun work environment but not good for career growth or personal development
    The good thingsWorked with amazing friendly people Lots of flexibility and opportunity to swap shifts if required (within reason)
    The challengesNo opportunity for growth or development, managerial staff lacked drive or incentive to help personal development or skills of staff.
    3.0
    Duty Manager
    Jun 2018
    All Australia
    its alright job
    The good thingsit is fun to make fun and pretty desserts and learn new skills along the way
    The challengesit is mostly understaffed and have to work in high-pressure​ environments
    1.0
    All Rounder
    Feb 2018
    All Australia
    The worst of the worst.
    The good thingsSome people who work there are okay, but the managers are the worst, beyond the usual bad, just far off the grid. Don't judge a book by it's cover, they act nice when you start, then they look down on you soon afterwards.
    The challengesBeyond all existential possibility.
    1 person found this helpful
    5.0
    Duty Manager
    Feb 2018
    3 to 4 years in the role, current employee
    Never feels like work
    The good thingsGood environment, encouraging and fun
    The challengesBusy times can get really busy.
    1 person found this helpful
    2.0
    consider..
    Feb 2018
    1 to 2 years in the role, former employee
    overall things could have changed, but this is my personal experience with his particular store.
    The good thingsfood is good, customers are friendly
    The challengesunorganized management, always left untidy management/owners do not clean and will expect the staff to do it for them that also goes for serving and cooking. Causes emotional roller coasters as the owners are struggling how to properly run the westlakes store especially when it comes to hospitality requirements.
    5.0
    Waitress
    Nov 2017
    1 to 2 years in the role, current employee
    Wouldn't trade this experience for anything else
    The good thingsThe environment, the people, great work and quality of life
    The challengesIt can get really busy and tough but everyone must face challenges to learn and grow
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