Service NSW
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    Service NSW
    (75 reviews)
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    Company Reviews

    Working at Service NSW

    2.875 ratings in total
    5
    16
    4
    11
    3
    11
    2
    17
    1
    20
    87%
    Rate salary as high or average
    39%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(74 ratings)
    Career development
    2.8(74 ratings)
    Benefits & perks
    2.4(74 ratings)
    Management
    2.4(74 ratings)
    Working environment
    3.0(74 ratings)
    Diversity & equal opportunity
    3.1(74 ratings)
    Ratings for Service NSW are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 75 reviews sorted by most recent
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    most recent
    3.0
    Customer Service Representative
    Jan 2026
    Parramatta NSW 2150Less than 1 year in the role, former employee
    Good work experience
    The good thingswork from home and some of the people i worked for. I also had a good team leader at the time but it feels as though they had no say in the end.
    The challenges- felt micromanaging at times - everything you say is scripted so i didnt feel i could be my true authentic self when speaking to customers but i guess thats how it is working in a government regulated role. - money was okay as it was a contract role but felt that there was no career progression unless you were a teachers pet.
    1.0
    Customer Service Operater
    Jul 2025
    Lithgow NSW 2790Less than 1 year in the role, former employee
    A hideous place to work Some of the people that work there are great - they try to support you. However complex and difficult computer systems make it hard to learn - any mistakes then you are gone! Recruitment agencies promise you the world but they are the first to shaft you. There is a reason why half the place is vacant - you’ll never last. Total waste of time and disappointing experience.
    1.0
    Concierge
    Mar 2025
    Port Macquarie NSW 244411 to 12 years in the role, former employee
    Micromanagement professionals
    The good thingsThe pay, however that is mediocre in comparison to other departments.
    The challengesSenior management allow inappropriate workplace behavior to continue by not investigating employees claims of misconduct, even when put forward by the PSA union. No flexible work arrangements for frontline staff.
    1 person found this helpful
    2.0
    Digital Service Representative
    Jan 2023
    Less than 1 year in the role
    Worst job I have ever had
    The good thingsNothing good , Resigning was the best decision
    The challengesVery poor management and leadership
    4 people found this helpful
    1.0
    Customer Service Role
    Sep 2022
    1 to 2 years in the role, former employee
    do not work there, do not waste your time
    The good thingsnothing good, really
    The challengesvery low pay, toxic work environment, poor management, does not care about customers
    5.0
    Digital Service Representative
    Jul 2022
    1 to 2 years in the role, former employee
    an organisation in top drive
    The good thingspositive SNSW DNA is promoted
    The challengesleaving the team was really devistating
    1 person found this helpful
    1.0
    Customer service
    Jul 2022
    Awful place to work
    The good thingsResigning was the best part of time here
    The challengesVery poor management, no support from head office
    2 people found this helpful
    1.0
    Customer Concierge Operator
    Jun 2022
    Less than 1 year in the role, former employee
    Would not recommend working here
    The good thingsLiasing with customers
    The challengesManagement were not helpful. They were all about the percentages and numbers and not about helping you. The management in the Hunter Valley office was disgusting.
    4 people found this helpful
    4.0
    Customer Service Role
    May 2022
    Less than 1 year in the role, former employee
    I would recommend working here as it is an incredible environment to work in! Best I have had.
    The good thingsI absolutely LOVED working for SNSW! They are a team who actually will help you out when you need and be supportive in every aspect.
    The challengesWorking through contract you don't get performance managed so you need to be on game the whole time.
    1 person found this helpful
    2.0
    Digital service
    Sep 2021
    1 to 2 years in the role, former employee
    Waste of time ! Much happier mentally at new employment
    The good thingsWork colleagues were a fun team
    The challengesManagment - No room to grow unless your in there "Click" No regard for your skill set!
    4 people found this helpful
    4.0
    Software Test Lead
    May 2021
    Less than 1 year in the role, former employee
    Nice experience and good team to work with
    The good thingsGood growth if permanent role is there.
    The challengesMore stake holder management and good in terms of progression towards management
    3 people found this helpful
    5.0
    freelance installer
    Feb 2021
    Less than 1 year in the role
    great opportunity and a lovely work space
    The good thingsnice staff and good support for the tech
    The challengessome engineering issues with some of the designs for installing
    1 person found this helpful
    2.0
    Project Manager
    Sep 2020
    Worst job I have ever had. Happy to be out of there.
    The good thingsSome nice people worked there
    The challengesIncompetent management and toxic executive team
    6 people found this helpful
    2.0
    Customer Concierge Operator
    Sep 2020
    1 to 2 years in the role, former employee
    good for someone to get some experience but not worth staying in the long term
    The good thingsA recognizable organization, being a government entity you do have some job security.
    The challengesThe job description does not describe the well at all. Its an inbound call center. You will not be operating a concierge anywhere. Heavy micro management very high turnover rates - over 50%
    5 people found this helpful
    1.0
    Not necessaty
    Mar 2020
    Best I dont
    The good thingsThere wasn't anything good about working.
    The challengesBeing disrespected by management
    4 people found this helpful
    5.0
    Finance Business Administrator
    Mar 2020
    1 to 2 years in the role, former employee
    I would go back to a job in Service NSW at the drop of a hat.
    The good thingsGreat team environment, very open team leaders and openness to people without certain degrees/certificates.
    The challengesHours are not very flexible.
    1 person found this helpful
    2.0
    Technology Manager
    Mar 2020
    No leadership
    The good thingsLot of great people trying to make a difference.
    The challengesVery poor executive team - very few true leaders. No strategy. Limited accountability.
    4 people found this helpful
    3.0
    Customer Service Representative
    Mar 2020
    3 to 4 years in the role, former employee
    A good challenge but not a career
    The good thingsThe pay, entry level public sector position that can lead to other opportunities
    The challengesYou have to know a lot and you don’t tend to get recognition for you efforts
    4 people found this helpful
    5.0
    Senior Stakeholder Engagemen Adviser
    Mar 2020
    1 to 2 years in the role, former employee
    Most surprising change of career, could not be happier with the decision.
    The good thingsCulture, development, work life balance.
    The challengesThere are still delivery challenges being a government agency.
    1 person found this helpful
    1.0
    Customer Service Representative
    Mar 2020
    Stressful
    The good thingsThe people you work with
    The challengesThey will not try to accommodated flexible hours from working parents and when you ask for this they will make you close everyday
    5 people found this helpful
    5.0
    Customer Service Representative in call centre
    Mar 2020
    Highly recommended with stable environment with fabulous people
    The good thingsThe structured training Also fabulous team mates
    The challengesCareer progression due to the large amount of employees
    1 person found this helpful
    2.0
    Customer Service Role
    Mar 2020
    1 to 2 years in the role, former employee
    Thank less job
    The good thingsThe other staff were great
    The challengesManagement have crazy expectations.
    4 people found this helpful
    2.0
    Call Centre Role
    Feb 2020
    Less than 1 year in the role, former employee
    Training and pay was fantastic, team leaders treated new people badly, procedures constantly changed without warning.
    The good thingsHigh pay, 2 weeks paid training was provided, set rosters.
    The challengesVery strict with breaks - including bathroom breaks. Would be severely penalised if you were gone for even a minute longer than your scheduled break. While they spend a lot of time on training, all programs can be completely revamped at the end of your training leaving everything you just learned pointless - and they won't bother to show you the new procedures after 2 weeks.
    5 people found this helpful
    4.0
    Customer Service Representative
    Nov 2019
    5 to 6 years in the role, former employee
    I loved my job and worked in some great teams, but I would have to say, I was disgusted by some comments I heard from a Regional Manager in regards to body image of staff etc. maybe less judgement of people’s appearances would be nice, and possibly acknow
    The good thingsThe front line staff, good benefits and great pay.
    The challengesToo much change in centres. Staff, particularly co-ordinators are sent from one centre to another all the time, they keep bringing in new staff in these positions instead of giving some good staff the opportunity for advancement, help staff that would make good co-ords by training them and providing feedback and work with them. Dont just toss them around from one centre to another. The staff are getting sick and tired of consistent changes
    5 people found this helpful
    4.0
    Support Services Specialist
    Nov 2019
    1 to 2 years in the role, current employee
    Great place to work!
    The good thingsFocus on staff is excellent Opportunities are always available Great peopele Excellent leadership team Open minded & listen & implement staff ideas for better practices
    The challengesA lot of the career opportunities are in Sydney. So you either have to commute or miss out if you live in a regional area.
    1 person found this helpful
    3.0
    Customer Service Representative
    Nov 2019
    5 to 6 years in the role, current employee
    Stepping stone into a government role
    The good thingsGreat people to work with
    The challengesLimited opportunities for growth in a regional area Lots of middle management Promises of training that aren’t delivered upon
    2 people found this helpful
    1.0
    Web UI Designer
    Nov 2019
    Less than 1 year in the role, former employee
    Terrible
    The good thingsI can't think of any.. hourly rate was good as I was contractor. I'd hate to be the poor guy who's full time.
    The challengesPoor management, no transparency with deadlines.
    3 people found this helpful
    2.0
    Customer Service Representative
    Nov 2019
    3 to 4 years in the role, former employee
    Horrible
    The good thingsIn my experience there was no good things about it. Management was horrible and you had no support.
    The challengesGetting the support required. Lack of communication and overall poorly run.
    4 people found this helpful
    2.0
    Customer Service Role
    Oct 2019
    All Australia
    Great money does not make a person stay
    The good thingsAmazing salary package and set business hours
    The challengesManagement who never really check in with staff, lack of support, the constant hiring of casual or temp staff without making part time staff full time when they've been asking for months, loyalty to exiting staff who pull their weight does not exist.
    3 people found this helpful
    1.0
    CCO
    Sep 2019
    1 to 2 years in the role, former employee
    iI walked away with a very bitter taste in my mouth.
    The good thingsthe work colleagues, most of them extremely nice people
    The challengesCertain Team Leaders were given free reign to behave in a manner that Seek won't allow the true words to be recorded.The word I wanted to use is related to taurus.
    5 people found this helpful
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