Services Australia
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    Services Australia
    (176 reviews)
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    Company Reviews

    Working at Services Australia

    2.7176 ratings in total
    5
    37
    4
    23
    3
    28
    2
    24
    1
    64
    85%
    Rate salary as high or average
    41%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(173 ratings)
    Career development
    2.6(173 ratings)
    Benefits & perks
    2.6(174 ratings)
    Management
    2.4(174 ratings)
    Working environment
    2.7(174 ratings)
    Diversity & equal opportunity
    3.2(174 ratings)
    Ratings for Services Australia are shared as-is from employees in line with our community guidelines

    reviews

    Showing 9 reviews for All Adelaide SA
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    1.0
    Inbound Customer Service Representative
    Jun 2025
    Adelaide SA 5000Less than 1 year in the role, former employee
    If you are favourite to your TL, you can enjoy your day without any stress or performance, they can hold you back otherwise every second you will be monitored. Stay whole day on inbound calls back to back whole month then your TL who never had a single call experience, they will fail your calls at the end of each month and warn you about your quality. This is such a joke. No proper training, never had coaching, but when it comes to quality, your TL's expectations are already set up for the massive milestones. If you ask them for support then their response is speechless as they are not trained for inbound calls but they can judge you🤔 🤷. You are just a number, once new recruits are come close to join, you will be targeted to leave indirectly.
    The good thingsHad new great friends was the only best thing.
    The challengesManagement had no idea what is happening around there. Favourism is at on its best.
    8 people found this helpful
    1.0
    Services Officer
    Mar 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    False promises to new recruits and it’s a stressful job. Poor communication and management.
    The good thingsI had a good experience working with people in a team, multi talented coworkers and colleagues. Made some good friends and memories.
    The challengesPoor training, management got no idea how to provide good training because not everyone has a customer service background. People quit after few weeks due to work load and taking calls everyday. It affects mental health and adds stress to life. Don’t waste time working here if got other jobs.
    12 people found this helpful
    1.0
    Services Officer
    Mar 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    Careful, it will break you with the culture of targeting
    The good thingsThe pay and personal conditions but even that doesn't help with the stress
    The challengesmicromanagement and incompetent leadership from the team leaders right up to senior executives. KPI alone with call listening are a set up to fail and no way are your direct leadership in the mindset to develop or support you. Call Centre is woeful
    6 people found this helpful
    1.0
    Customer Service Officer
    Mar 2025
    Adelaide SA 5000Less than 1 year in the role, former employee
    Sterile, solitary environment with no "Team" ideology
    The good thingsAmmeneties provided were really good
    The challengesI agree with some of the previous comments about micro management and it was the only job that ive just quit. Toxic environment
    8 people found this helpful
    5.0
    Digital Projects Officer
    Jun 2024
    Adelaide SA 5000former employee
    While a contractor for only six months it was a great experience working on a diversity of projects - in addition the majority of Team Leaders were excellent under the weekly project pressure with our team's varying skills also being very complimentary.
    The good thingsDespite being a large public sector agency staff and departments are making a real impact on Australians in need of services support
    The challengesSections BAU missions can be affected at a moments notice when nationwide actions or disasters require immediate response for financial assistance by the agency
    4 people found this helpful
    2.0
    APS Level 3 Participant Support Officer
    May 2024
    Adelaide SA 5000Less than 1 year in the role, former employee
    Use the experience as a stepping stone to greater opportunities! Don't stay there!!
    The good thingsLearning new IT skills, working with nice people, supportive team environment, helping grant claims to people that need welfare support .
    The challengesInitial rollout training was absolutely rushed with lots of reading less time for training in screen navigation. Team Leaders over micromanaged the environment. Lack of freedom of speech , IT databases and processes very complex, as you need to contact experienced officers for support. Political correctness over the top! Calling clients when claims were rejected and being coached on mistakes you make. Physiological work hazard which can affect your health and wellbeing if you don't rest. Self care is essential in call centre environments!
    18 people found this helpful
    1.0
    APS Level 3 Service Delivery Officer
    Jan 2024
    Marion SA 5043Less than 1 year in the role, former employee
    Absolutely horrendous place to work, poor management, complex learning for salary, non-stop work with customer with no opportunity for break, hard nose management
    The good thingssome work colleagues
    The challengesSeriously over worked for a level three position
    18 people found this helpful
    1.0
    Services Officer
    Sep 2023
    Adelaide SA 50001 to 2 years in the role, former employee
    Absolutely disgusting place to work
    The good thingsMeeting new friends
    The challengesManagement have no idea , micromanaging was so bad .
    23 people found this helpful
    2.0
    Assistant Analyst
    Mar 2017
    Adelaide SA 50003 to 4 years in the role, current employee
    Work agreement has not been approved in over 3 years. Pay has frozen.
    The good thingsCan choose start and finish times based on 7.5 hour day.
    The challengesHVing to apply for each position change. No promotion opportunity.
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