Services Australia
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    Services Australia
    (176 reviews)
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    Company Reviews

    Working at Services Australia

    2.7176 ratings in total
    5
    37
    4
    23
    3
    28
    2
    24
    1
    64
    85%
    Rate salary as high or average
    41%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(173 ratings)
    Career development
    2.6(173 ratings)
    Benefits & perks
    2.6(174 ratings)
    Management
    2.4(174 ratings)
    Working environment
    2.7(174 ratings)
    Diversity & equal opportunity
    3.2(174 ratings)
    Ratings for Services Australia are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Services Officer
    Feb 2026
    Robina QLD 4226Less than 1 year in the role, former employee
    Terrible, would not recommend
    The good thingsEnjoyed the people that I trained with and the training
    The challengesAfter you complete your training it is getting literally chucked into the deep end, having to deal with vulnerable clients on the phone whilst having to think about KPI's of limited time on that phone call????? these are vulnerable people, there should not be kpis that promote getting bonuses which only take from the people that NEED help
    2 people found this helpful
    2.0
    Compliance Officer
    Feb 2026
    Canberra ACT 26003 to 4 years in the role, current employee
    Happy to get more experience in this department. That is all I can say. TOXIC place.
    The good thingsHonestly nothing. The micromanaging and nepotism in this company is off the charts. It’s also who you know that gets you higher positions. This place is TOXIC and does not pay enough for what you do every day. You are better off working in the private sector.
    The challengesWorking with Services Australia is a challenge on its own. You are monitored the entire shift. Monitored for toilet breaks . You apply for internal positions and do not get this as they can’t afford to lose staff I. This division because everyone is leaving . The culture is toxic and I do not recommend at all.
    2 people found this helpful
    1.0
    Services Officer
    Jan 2026
    Parramatta NSW 2150Less than 1 year in the role, former employee
    Stay away from this workplace
    The good thingsWork-life balance – that is about it. the rest was horrible favouritism work culture
    The challengeseverything from top to bottom was bureaucracy, excessive red tape, workplace favouritism, and excessive micromanagement
    5.0
    Child Support Sector APS4
    Jan 2026
    Albury Area NSWLess than 1 year in the role, former employee
    I would happily work for Services Australia again.
    The good thingsThe team environment was amazing. Everybody worked together and wanted to see each other succeed and support each other along the way.
    The challengesI don't believe there is anything. I honestly had no issues with the training or anything and only left due to unfortunate personal reasons.
    1 person found this helpful
    1.0
    Services Officer APS Level 4
    Oct 2025
    Gosford & Central Coast NSW1 to 2 years in the role, former employee
    A Unworthy Depressing Workplace.
    The good thingsThere was nothing to enjoy here.
    The challengesEverything from smart centre management including the people.
    4 people found this helpful
    1.0
    IT projects
    Sep 2025
    Canberra ACT 2600Less than 1 year in the role, former employee
    AVOID AT ALL COSTS - TOXIC CULTURE, POOR LEADERSHIP AND MANAGEMENT
    The good thingsContractor money was good. Nothing else about the organisation was good
    The challengesPoor management, toxic culture, poorly managed IT projects, wasted spending
    5 people found this helpful
    1.0
    APS Level 3 Participant Support Officer
    Aug 2025
    Ipswich QLD 4305Less than 1 year in the role, former employee
    No empathy while they hypocritically preach it to you...
    The good thingsGovernment job, good Super.
    The challengesI moved to be closer to work to help improve my attendance. They falsified a performance improvement plan. They fired me for 89/90% target, but my TL got the numbers wrong. I actually achieved 91/90% and none of the challenges from my personal life were considered. They tested me during one the most difficult periods of my life and showed zero empathy. My Grandfather was dying and died a week after they fired me. I moved house during the 3 week plan, a task that was impossible before I stated. I gave so much to them, just to be dis*riminated against.
    3 people found this helpful
    4.0
    customer service
    Jul 2025
    Rosebud VIC 393916 to 17 years in the role, former employee
    how to have a rewarding dayIt was one of the most rewarding job I have ever had, I had more unpleasantness at Myer ( being spat on) a microwave thrown at me The good definitely outweighed the bad
    1.0
    Aged care service officer
    Jul 2025
    All Perth WALess than 1 year in the role, former employee
    Avoid at all cost not worth your mental health and sanity Horrible experience micromanaging invasion of personal detail details when you have compassionate leave
    4 people found this helpful
    1.0
    Inbound Customer Service Representative
    Jun 2025
    Adelaide SA 5000Less than 1 year in the role, former employee
    If you are favourite to your TL, you can enjoy your day without any stress or performance, they can hold you back otherwise every second you will be monitored. Stay whole day on inbound calls back to back whole month then your TL who never had a single call experience, they will fail your calls at the end of each month and warn you about your quality. This is such a joke. No proper training, never had coaching, but when it comes to quality, your TL's expectations are already set up for the massive milestones. If you ask them for support then their response is speechless as they are not trained for inbound calls but they can judge you🤔 🤷. You are just a number, once new recruits are come close to join, you will be targeted to leave indirectly.
    The good thingsHad new great friends was the only best thing.
    The challengesManagement had no idea what is happening around there. Favourism is at on its best.
    8 people found this helpful
    1.0
    Service Officer
    Jun 2025
    Melbourne VIC 30008 to 9 years in the role, former employee
    Toxic workplace with poor leadership and lack of direction/purpose
    The good thingsSuperannuation Guarantee 15.4%
    The challengesToxic workplace cultures that have staff only caring about the pay, untrained/unsupported leadership that trickles down in affecting staff morale. Heavy focus on stats as opposed to external stakeholder outcomes, creating increased customer aggression. Workloads unable to be met with huge backlogs.
    6 people found this helpful
    2.0
    APS 4
    May 2025
    Toowoomba QLD 43501 to 2 years in the role, former employee
    Mental health airing to happen.
    The good thingsManagement was great, and fellow team mates. Pay nice. (Not worth the mental stress my option) Extra holidays and sick leave compared to any other employment I know of. Being able to help some nice customers.
    The challengesThe micro management that is placed on by the people who do the rostering at head office. Unfair on some of it. The meanness received by customers on the phone. The mental stress the position places on some.
    9 people found this helpful
    2.0
    Services Officer
    May 2025
    Ballarat & Central Highlands VIC1 to 2 years in the role, former employee
    Disappointed and lacked direction for staff, team leaders make or break this job depending on your circumstances.
    The good thingsThe Salary and Superannuation, Friendships made with other staff members.
    The challengesAs a transfer from different state in which I happily worked for over a year, the way the staff are treated by team leaders in ballarat is shameful, it is definitely a place where they poke and prod at you until you want to leave.
    12 people found this helpful
    1.0
    Service Officer APS3
    Apr 2025
    Cairns QLD 48701 to 2 years in the role, former employee
    DON'T DO IT FIND ANOTHER EMPLOYER
    The good thingsI enjoyed the job mostly and trying to help customers with their queries, but was restricted to what i was able to do do.
    The challengesThe programs and resource material used to navigate the system were not very user friendly. It didn't help that my team leader was against me and was not helpful when I needed it.
    10 people found this helpful
    1.0
    Service Delivery Officer APS Level 4
    Mar 2025
    Lismore NSW 24803 to 4 years in the role, former employee
    A toxic and unsupportive workplace.
    The good thingsThe best thing was the pay, however no pay is worth the toxicity.
    The challengesHardly any proper training and thrown straight in the deep end. You can not help vulnerable people when you have no clue what you are talking about. You don’t get any support from management.
    18 people found this helpful
    3.0
    Heavy Combination Driver
    Mar 2025
    Canberra ACT 2600
    Not for normal people.
    The good thingsFair compensation, nice people to work with.
    The challengesRigorous HR policies and very political.
    2 people found this helpful
    1.0
    Services Officer
    Mar 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    False promises to new recruits and it’s a stressful job. Poor communication and management.
    The good thingsI had a good experience working with people in a team, multi talented coworkers and colleagues. Made some good friends and memories.
    The challengesPoor training, management got no idea how to provide good training because not everyone has a customer service background. People quit after few weeks due to work load and taking calls everyday. It affects mental health and adds stress to life. Don’t waste time working here if got other jobs.
    12 people found this helpful
    1.0
    Services Officer
    Mar 2025
    Adelaide SA 50001 to 2 years in the role, former employee
    Careful, it will break you with the culture of targeting
    The good thingsThe pay and personal conditions but even that doesn't help with the stress
    The challengesmicromanagement and incompetent leadership from the team leaders right up to senior executives. KPI alone with call listening are a set up to fail and no way are your direct leadership in the mindset to develop or support you. Call Centre is woeful
    6 people found this helpful
    1.0
    Customer Service Officer
    Mar 2025
    Adelaide SA 5000Less than 1 year in the role, former employee
    Sterile, solitary environment with no "Team" ideology
    The good thingsAmmeneties provided were really good
    The challengesI agree with some of the previous comments about micro management and it was the only job that ive just quit. Toxic environment
    8 people found this helpful
    1.0
    Call Centre Operator
    Dec 2024
    West Perth WA 6005Less than 1 year in the role, former employee
    Awful micromanagement setting. Unable to talk to HR or payroll when needed. Always have to go through Team Leader. TL will go in and out many times, but you can NEVER see or meet HR in person
    The good thingsOnly found good friends whilst working there
    The challengesNever given a proper noise cancellation headphone as promised by management. Staff desks were too close together whereby difficult to hear what customer's a talking, Too much loud noise of communications going around. Very stressful to do your work or listen to your customers enquires
    10 people found this helpful
    1.0
    Services Officer
    Nov 2024
    Heatherton VIC 3202Less than 1 year in the role, former employee
    I enjoyed the quiet, indoor environment and had fantasic workmates, but the job was stressful, employees are micromanaged and my two team leaders had a personal vendetta against me. In my almost 50 years in the workforce I have never just walked off a job without giving notice until early this month, where I told one of the team leaders "I quit" then I handed over my ID lanyard and walked out.
    The good thingsWorkmates I liked, indoors job in airconditioned environment
    The challengesMicromanaged to the extreme, team 'leaders' who had a personal vendetta against me
    18 people found this helpful
    3.0
    Customer Service Executive
    Nov 2024
    Victoria Park WA 6100Less than 1 year in the role
    Toxic work environment. Non supportive managers. Too much work load and information processing. Too many variables to consider. Leaves you mentally exhausted.
    The good thingsHybrid work. Flexible work environment.
    The challengesToo much learning to do in a short time.
    7 people found this helpful
    1.0
    Aps level 3
    Oct 2024
    All Sydney NSW
    The incompetent you are the more you get promoted
    The good thingsWork colleagues were friendly
    The challengesOverlooked, constantly smashed the national kpis with 100-350 claims a day no errors no sickies, but promotions and permancy will go to people who can do 10 claims a day with 5 errors and under 5 day sickies left...
    16 people found this helpful
    1.0
    Customer Service Representative
    Aug 2024
    Brisbane QLD 40003 to 4 years in the role, former employee
    Good pay, stressful micromanagement
    The good thingsGood pay for simple work; abundant support resources available for operations
    The challengesMicromanagement, lack of integrity and accountability; cronyism, nepotism, operating against public's interests (eg robodebt)
    16 people found this helpful
    1.0
    Legal Role
    Jul 2024
    Brisbane QLD 4000
    Not good place to work
    The good thingsNo good thing Location was okay.
    The challengesVery bad working environment. No training, no support or help. Bad treated if you are a contractor.
    11 people found this helpful
    5.0
    Digital Projects Officer
    Jun 2024
    Adelaide SA 5000former employee
    While a contractor for only six months it was a great experience working on a diversity of projects - in addition the majority of Team Leaders were excellent under the weekly project pressure with our team's varying skills also being very complimentary.
    The good thingsDespite being a large public sector agency staff and departments are making a real impact on Australians in need of services support
    The challengesSections BAU missions can be affected at a moments notice when nationwide actions or disasters require immediate response for financial assistance by the agency
    4 people found this helpful
    2.0
    APS Level 3 Participant Support Officer
    May 2024
    Adelaide SA 5000Less than 1 year in the role, former employee
    Use the experience as a stepping stone to greater opportunities! Don't stay there!!
    The good thingsLearning new IT skills, working with nice people, supportive team environment, helping grant claims to people that need welfare support .
    The challengesInitial rollout training was absolutely rushed with lots of reading less time for training in screen navigation. Team Leaders over micromanaged the environment. Lack of freedom of speech , IT databases and processes very complex, as you need to contact experienced officers for support. Political correctness over the top! Calling clients when claims were rejected and being coached on mistakes you make. Physiological work hazard which can affect your health and wellbeing if you don't rest. Self care is essential in call centre environments!
    18 people found this helpful
    5.0
    Call Centre Role
    Apr 2024
    Inala QLD 4077
    In the time that I worked, I enjoyed talking on the phone and helping customers out, I enjoyed the daily meeting that we had before work. Team Leader was not a very nice person
    The good thingsHelping customer's out over the phone
    The challengesMy boss at the time, was not very nice, to rude and aggressive
    9 people found this helpful
    1.0
    Services Officer
    Apr 2024
    Katherine & Northern Australia NT
    Horrible experience- Constantly sick from the stress, Micromanagement, no support, not enough training to bring quality of service.
    The good thingsSome nice co workers
    The challengesLow pay for the abundance of stress you endure on the phones, management and other co workers. Timed bathroom breaks, work overtime and can't use your Flex when needed. High turn over of staff.
    16 people found this helpful
    1.0
    Customer Service Role
    Feb 2024
    Port Macquarie & Mid North Coast NSWLess than 1 year in the role, former employee
    A stressful experience that I was glad to leave.
    The good thingsMet some nice people to work with. Could work from home at times.
    The challengesVery, very micromanaged. No where near enough training for what you have to deal with on the phones.
    25 people found this helpful
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