Settlement Services International
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    Settlement Services International
    (43 reviews)
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    Company Reviews

    Working at Settlement Services International

    4.043 ratings in total
    5
    23
    4
    9
    3
    6
    2
    0
    1
    5
    84%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    4.3(43 ratings)
    Career development
    3.7(43 ratings)
    Benefits & perks
    3.9(43 ratings)
    Management
    3.6(43 ratings)
    Working environment
    4.2(43 ratings)
    Diversity & equal opportunity
    4.3(43 ratings)
    Ratings for Settlement Services International are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 43 reviews sorted by most recent
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    most recent
    5.0
    SQW Trainee
    Apr 2026
    Townsville QLD 4810Less than 1 year in the role, former employee
    A Traineeship Through SSI - Totally Worthwhile
    The good thingsProfessional and supportive staff. Completing my traineeship - both the learning component and placement with my host employer. Developing my skills and confidence through strong and supportive work relationships.
    The challengesOpportunities through SSI for paid work and training beyond my traineeship i.e. to build on what I've done. A dedicated assistance program to support trainees into long-term employment would be excellent.
    4.0
    Change Manager - People & Culture
    Oct 2025
    Parramatta NSW 21501 to 2 years in the role, current employee
    Working with a clear purpose and values driven people has been rewarding and fulfilling.
    The good thingsWorking with passionate people consistently striving to achieve positive experiences and outcomes for vulnerable or marginalised people within the community.
    The challengesFluctuating budgets and reactivity in response to pressures or other priorities would result in plans being shelved. Adjustments in focus would create time based pressures and resourcing constraints which could be challenging to navigate and were sometimes unavoidable, but nevertheless, had an impact on people and teams.
    5.0
    Cultural Safety, Engagement and Partnerships Lead, People & Culture
    Jul 2024
    Parramatta NSW 2150current employee
    I feel heard, respected and valued at SSI
    The good thingsSSI is a multicultural working environment. Working here is an enriching experiencing, allowing staff to learn about perspectives and traditions from around the world. Bonding over similarities and differences, abandoning prejudices or an ethnocentric world view—which is something that is increasingly valuable.
    The challengesAs SSI spans over 3 states is it hard to connect with all staff regulary.
    3.0
    Management Officer
    Jul 2024
    Sydney NSW 20005 to 6 years in the role, current employee
    It is good working with SSI if to ignore workloads, but opportunity to grow is limited.
    The good thingsFlexibility of working from home and in the office. Opportunity to work 9 days a fortnight. Additional leaves for cultural and wellbeing
    The challengesWorkloads and deadlines Communications from the top management Limited career opportunity
    1.0
    Case Manager
    Nov 2023
    Melbourne VIC 3000Less than 1 year in the role, former employee
    Not worth spending your time.
    The good thingsHelping clients for resettle Australia.
    The challengesBad management and focusing more on deadline on projects.
    5.0
    Recruitment Consultant
    Sep 2022
    Less than 1 year in the role, current employee
    Looking way back I am amazed how far I have come and wonder how far I will go! :)
    The good thingsConstant Learning Promotes Creativity and Leadership Motivational Teams communications with all staff Regular Meetings Regular Training Modules
    The challengesLearning to do things yourself without being asked Having to ask often Not having hand over daily Alot to learn in one day
    5.0
    Administration Officer
    Jul 2022
    Less than 1 year in the role, current employee
    GOOD Experience
    The good thingsGood work environment
    The challengesNew Project to work on
    1 person found this helpful
    5.0
    Student support officer
    Jul 2022
    1 to 2 years in the role, current employee
    Great organisation to grow, challenge yourself and assist the community.
    The good thingsGreat room for career development. Continuously growing professionally, Great team and culture.
    The challengesEvery role has challenges in terms of finding your feet.
    5.0
    Head of Home Care Workforce Support Program
    Jul 2022
    Less than 1 year in the role, current employee
    Community Services best practice work
    The good thingsGreat workplace culture and work location flexibility.
    The challengesNo known challenges - very positive work environment
    1 person found this helpful
    5.0
    Team Leader and Project Coordinator
    Sep 2021
    1 to 2 years in the role, former employee
    A great company with community client at the centre. SSI is doing great things in the community at whole.
    The good thingsThey cared about their staff and their clients
    The challengesThey grow so fast the change was constant and managing some staff that did not like change was challenging.
    5.0
    Housing Officer
    Jun 2020
    3 to 4 years in the role, former employee
    excellent
    The good thingsMulticultural community speak Arabic with clients
    The challengesmanage everything on time on the same day
    3.0
    Facilities and Administration
    Jun 2020
    5 to 6 years in the role, current employee
    SSI is having a friendly environment but it has limitation to advance your your skills
    The good thingsVery Friendly Environment
    The challengesBarriers in order to show your skills and knowledge
    1.0
    Support Worker
    Mar 2020
    Less than 1 year in the role, former employee
    Don’t bother
    The good thingsFloor staff are nice.
    The challengesNo training or learning provided. Onus always on employee. Management more concerned about pleasing upper management than advocating for their workers. Lack of care or respect given to workers. There’s a general vibe that employees do not like working here. Waste of time.
    2 people found this helpful
    5.0
    Employment Services Team member
    Mar 2020
    Less than 1 year in the role
    Great opportunity
    The good thingsGood work environment, lovely people/managers.
    The challengesYou have to now all the opportunities provided in all parts of ssi to provide perfect service to client that should be tought to the workers in their training
    4.0
    Volunteer
    Dec 2019
    Pleasant place to be each day surrounded by emphatic and generous others.
    The good thingsHelping others in need.
    The challengesNo real difficulties whilst I was there.
    5.0
    Senior Event Planner
    Nov 2019
    5 to 6 years in the role, former employee
    Amazing period of my career that I will cherish for the rest of my life ❤️
    The good thingsHands down the people, coming from all walks of life, all forms of experience, collectively working on the common goal of supporting vulnerable communities.
    The challengesThe rapid growth, processes not in place to support this.
    5.0
    Community Worker
    Nov 2019
    3 to 4 years in the role, former employee
    Very supportive, a lot of space offered for creative approaches and individualising roles
    The good thingsSupportive environment Ethical
    The challengesTerm contracts rather than ongoing permanent because of the funding models
    5.0
    Data Analyst
    Nov 2019
    Less than 1 year in the role, current employee
    Absolutely wonderful
    The good thingsExcellent work life balance with professional development opportunities
    The challengesSometimes client become an employee but they don't have the relevant skills for the job .
    4.0
    Information Technology Consultant
    Nov 2019
    Less than 1 year in the role, former employee
    Overall good
    The good thingsWork life balance ADO
    The challengesManagement disconnected
    1.0
    Consultant
    Nov 2019
    A big waste of time
    The good thingsA high level of diversity
    The challengesThe leadership, management and HR team have little regard for their employees. Extremely toxic workplace.
    1 person found this helpful
    4.0
    Program Officer
    Sep 2019
    Less than 1 year in the role, former employee
    Good organisation
    The good thingsDiverse team, inclusive
    The challengeslow salary, less external training opportunity
    1.0
    Admin Assistant
    Sep 2019
    Management promised career development and failed
    The good thingsNice to talk with people from different nationalities
    The challengesNot enough days allocated for work Management was horrendous in communicating tasks Management took all the credit for work
    5.0
    Area Coordinator
    Sep 2019
    3 to 4 years in the role, former employee
    Superb organization and employer
    The good thingsSupportive management, supportive colleagues, making an impact, work life balance with fortnightly ADOs
    The challengesNon ongoing work common
    3.0
    Case Manager
    Aug 2019
    Working at no future workplace
    The good thingsFortnightly ADO is a good thing
    The challengesHard to deal with management
    5.0
    Employment Facilitator
    Jun 2019
    1 to 2 years in the role, current employee
    Helping refugees achieve their dream job.
    The good thingsOpportunity to grow and learn.
    The challengesTrying to help as many refugees as possible through out a very busy day .
    4.0
    Team Leader
    May 2019
    It was a wonderful experience
    The good thingsCultural diversity of staff
    The challengesAt times communication between the staff and senior management
    5.0
    Team Leader
    May 2019
    5 to 6 years in the role, former employee
    Multi-cultural environment and great teams to work with.
    The good thingsWorking hours are flexible and staff can start work at 10am. Fortnightly RDOs are very helpful.
    The challengesThere can be changes to Gov contract and limited funding can effect job security for some staffs.
    4.0
    Foster Care Caseworker
    May 2019
    1 to 2 years in the role, former employee
    Great growing environment but more attention and money needs to be put into foster care
    The good thingsThe clients and coworkers. It is an environment where you learn on the job
    The challengesInduction training is minimal. Some upper management treat lower staff poorly. The work is not rewarded financially
    1 person found this helpful
    1.0
    OOHC
    Aug 2018
    3 to 4 years in the role, former employee
    Started great, moving in right direction ended poor
    The good thingsThe pay is great, they even pay others who don’t know what they are doing and work like a sloth.
    The challengesWorking with others who are not qualified nor have the experience to work in this sector is a big challenge. Another challenge is working with others who don’t have the capacity to identify child protection concerns and are more focused on protecting the reputation of communities
    3.0
    Team Leader
    Feb 2018
    5 to 6 years in the role, former employee
    I enjoyed being part of a management unfortunately higher management was tough.
    The good thingsWorking in a diverse culture
    The challengesUpper management difficult to comprehend, due to lack of fairness across all staff.
    1 person found this helpful
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