Sheraton
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    Sheraton
    (65 reviews)
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    Company Reviews

    Working at Sheraton

    3.465 ratings in total
    5
    23
    4
    10
    3
    12
    2
    12
    1
    8
    77%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(65 ratings)
    Career development
    3.6(65 ratings)
    Benefits & perks
    3.5(65 ratings)
    Management
    3.1(65 ratings)
    Working environment
    3.5(65 ratings)
    Diversity & equal opportunity
    3.9(64 ratings)
    Ratings for Sheraton are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 65 reviews sorted by most recent
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    1.0
    Supervisor
    Feb 2025
    Sydney NSW 20001 to 2 years in the role, former employee
    A place where you can learn what to be and what not to become. Mental breakdown!
    The good thingsYou'll meet wonderful diversity staffs, precisely waitress, waiters, banquet teams and "few" chefs. Great place to share and learn the good and the bad experiences and skills from one to another.
    The challengesLack of communication between departement, overworked load, not organised. Don't feel supported and respected by Big people. Work environment is not safe for staff and not well provided, heaps of polishing to do but little BoH to share between 4 departments. Very stressful and unhealthy workplace.
    1 person found this helpful
    2.0
    Food and Beverage Attendant
    Feb 2025
    Main Beach QLD 42171 to 2 years in the role, former employee
    Rats, Roaches & Rude Managers
    The good thingsColleagues (Other Food & Beverage Attendants and Supervisors)
    The challengesThe F&B Manager was racially biased, unfair & promised growth opportunities that never came. Shift work was inconsistant and shifts were rarely worked to completion (sent home early most days/nights). There was also a Rat & Cockroach infestation in the main FOH restaurants left completely unattended
    1 person found this helpful
    5.0
    Guest Services Agent
    Nov 2024
    Melbourne VIC 3000
    A honest and great place to work with supportive and respectful colleagues.
    The good thingsFun team, professional management, good hours, respect for personal life, and right to disconnect
    The challengesAging property, systems, and some mindsets
    5.0
    Cook
    Jun 2024
    Phillip ACT 2606Less than 1 year in the role, former employee
    I am a good Communication to co workers and the team work
    The good thingsI recommend the Company
    The challengesI want more knowledge
    2.0
    Chef
    May 2024
    Sydney NSW 2000Less than 1 year in the role, former employee
    This is a very stressful workplace as the standard is high.
    The good thingsThe hotel is in the city CDB.
    The challengesOver Workload, lack of equipment, lack of PPE, lack of training
    1 person found this helpful
    1.0
    Handyperson
    Mar 2024
    Sydney NSW 2000Less than 1 year in the role, former employee
    High hopes only to realise I made a mistake going there.
    The good thingsStaff meals, some staff great to work with.
    The challengesFinding the strength, depressing place to work. Big disappointment.
    1 person found this helpful
    2.0
    Manager
    Aug 2023
    All Gold Coast QLD
    Great location
    The good thingsThe staff make the place and the guests coming through
    The challengesManagement, American based company. No work life balance, expectations verse what you get paid. Won’t change from old ways and no support
    1 person found this helpful
    4.0
    Rooms Division
    May 2021
    I climb the ladder from a restaurant cashier to a manager role, loads of experience on all areas with the hospitality/hotel industry
    The good thingstraining and benefit
    The challengeslong hours of work, upgrading of processes and making change in your work environment with few projects came my way
    2 people found this helpful
    5.0
    Guest Services Agent
    Mar 2020
    Good for career, mantal...and account. Just a bit boring.
    The good thingsPpl are so nice, they treat employees as a human being. They all do respect each other, not force.
    The challengesApparently, they offer promotion quite often to even new employees..
    5.0
    Manager on Duty
    Mar 2020
    Less than 1 year in the role, former employee
    You gotta do it to know it which I do not think you will anyone will regret 🤘
    The good thingsThe team specially Ben, Nigel, Ho Jin extremely supportive
    The challengesBig ship big responsibility
    5.0
    Guest Services Agent
    Nov 2019
    3 to 4 years in the role, former employee
    Miss working there
    The good thingsWorked there for 3 years.. Management was so helpful and understanding during my pregnancy..
    The challengesHotel is great.. I didn't find any challenges working there
    1 person found this helpful
    2.0
    Supervisor
    Nov 2019
    3 to 4 years in the role, current employee
    Good to move up within hotels. But don’t stay too long.
    The good thingsAll the staff are nice to work with
    The challengesManagement only focusing on revenue
    2 people found this helpful
    2.0
    Food and Beverage Attendant
    Nov 2019
    1 to 2 years in the role, former employee
    Poor management
    The good thingsColleagues you work with
    The challengesDealing with management
    2 people found this helpful
    2.0
    Housekeeper
    Nov 2019
    They don’t encourage us in the right way. They wanted us to overwork without any
    The good thingsIt’s a job and it’s good for your resume to work there but the job quality/rates aren’t good
    The challengesTo survive with that salary
    3 people found this helpful
    3.0
    Salary employee
    Aug 2019
    3 to 4 years in the role, former employee
    Beautiful resort and friendly associates, however no work/life balance and below average salaries.
    The good thingsGood benefits (f&b discounts, discounted room rates) with Marriott International properties. Friendly great staff across the entire resort.
    The challengesLong working hours without additional compensation, below average pay/salary across all roles and little opportunity to grow within the company at this property.
    1.0
    Events and Sales Department
    Jul 2019
    Less than 1 year in the role, former employee
    Nice property but probably wouldn't recommend anyone work there.
    The good thingsMy Colleauges within my team
    The challengesManagement was very difficult to get along with as they only had themselves in mind. Long Hours Zero culture
    4 people found this helpful
    2.0
    Commis Chef
    May 2019
    Lots of walking around topping up average food that somebody else prepared. Head down, YES chef type of work place.
    The good thingsLooks good on the resume. Staff meal. Clean uniform supplied for every shift. Hard working chefs.
    The challengesRepetitive, mindless work. A couple of arrogant chefs who take themselves too seriously. Lots of walking. Rude costumers.
    9 people found this helpful
    4.0
    Sales
    May 2019
    All Australia
    A well structured company with plenty to learn
    The good thingsGreat team environment.. always positive
    The challengesLimited career opportunities
    3.0
    Chef
    May 2019
    Good career start but poor long term employment.
    The good thingsBuilding a new hotel from scratch.
    The challengesStaff cuts, creating 60-70 weeks for the same salary
    4.0
    Food and Beverage Attendant
    May 2019
    1 to 2 years in the role, former employee
    Great friendship and experience.
    The good thingsAll the staff are friendly and help each other. Great friendship outside of work as well.
    The challengesThe breakfast buffet was very busy and high turnover tables plus very limited space for the guests.
    3.0
    Supervisor
    May 2019
    former employee
    It's a grand brand but don't trust anyone
    The good thingsThe brand, location and the guests them selves.
    The challengesLack of training, quick to to judge colleagues and lack of positive culture.
    2.0
    Commis Chef
    Feb 2019
    Hospitality isn't a great profession
    The good thingsSome room for creativity
    The challengesVery poor management - inconsistency, lack of organisation, very limited resources to work with (ingredients, equipment, etc). Often having to cater when there's an overbooking or functions with inadequate resources. Very little opportunity for staff's basic rights (breaks). Inadequate staffing, using too many volunteers and students to cut down labour costs meaning a large turnover of people.
    2.0
    Front Desk Receptionist
    Oct 2018
    not a good place to grow in career
    The good thingsonly having a good brand image of Marriott
    The challengesnot much employees benefit, management is bad too. You wont have a chance to grow in entire brand
    5.0
    Food and Beverage Attendant
    Jul 2018
    All AustraliaLess than 1 year in the role, former employee
    it was challenging working with the sheraton and also learned a lot from serving people with good quality
    The good thingsi enjoyed serving the clients and they were very happy with my service
    The challengesi find it difficult when a customer was unhappy with other work mate but i have to perform or make them satisfied with our services
    3.0
    Housekeeping Manager
    Feb 2018
    5 to 6 years in the role, former employee
    Average however leanrt a lot
    The good thingsExcellent challenge with great learning opportunites
    The challengesSupport is varied & minimal
    1.0
    In room dining
    Feb 2018
    Good pay and hours but terrible working environment
    The good thingsIt was good pay and only a 30 min commute from where I live.
    The challengesThey gave me hardly any time to properly learn the skills I needed and tried to force testing on me before my trail period was finished.
    1.0
    Chef
    Feb 2018
    Challenging
    The good thingsThere aren’t many, Discounts is about the only good thing Good staff
    The challengesSalary Long hours Incorrect pay No breaks
    1 person found this helpful
    3.0
    Sheraton Club
    Dec 2017
    1 to 2 years in the role, former employee
    Its a fast paced and general well organised operation with room for improvement
    The good thingsSome great people work there, and there is a strong sense of teamwork with most staff.
    The challengesSome people in leadership roles are very aloof creating a sense of fear rather than an encouraging atmosphere.
    5.0
    casual food and beverage assistant
    Nov 2017
    Less than 1 year in the role, former employee
    awesome
    The good thingsexiting place, and support in terms of training and development
    The challengesmaintaining the standards and bringing them up
    3.0
    Pastry Chef
    Oct 2017
    Less than 1 year in the role, former employee
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    The good thingsLearn so many things
    The challenges----------------------
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