Silk Hospitality
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    Silk Hospitality
    (70 reviews)
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    Company Reviews

    Working at Silk Hospitality

    4.170 ratings in total
    5
    49
    4
    4
    3
    1
    2
    8
    1
    8
    84%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends
    Work/Life balance
    4.2(70 ratings)
    Career development
    4.1(70 ratings)
    Benefits & perks
    3.8(70 ratings)
    Management
    4.0(70 ratings)
    Working environment
    4.2(70 ratings)
    Diversity & equal opportunity
    4.3(70 ratings)
    Ratings for Silk Hospitality are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 70 reviews sorted by most recent
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    2.0
    Housekeeping Attendant
    Mar 2026
    Melbourne VIC 30002 to 3 years in the role, former employee
    Employees are an asset and should be treated as one
    The good thingsThe people I worked with and the customers I worked hard for, learnt a lot here
    The challengesRoom timings too short and budgets too tight. We are people and should be treated well not like we don’t matter that much
    1.0
    Houperson
    Jun 2025
    Perth WA 60002 to 3 years in the role, former employee
    I worked at this company for over two years, and unfortunately, my experience was far from positive. The work environment was consistently stressful, with poor management practices and a serious lack of support for employees. Constructive feedback was rarely welcomed, and instead of fostering a culture of growth and collaboration, the atmosphere often felt toxic and demoralizing. There was no recognition for hard work, and favoritism seemed to drive most decisions rather than merit. Communication from upper management was inconsistent, and often employees were left in the dark regarding important changes or expectations. Overall, I do not recommend this company to anyone looking for a healthy, respectful, or growth-oriented workplace. I stayed as long as I did hoping for improvement, but unfortunately, the core issues were never addressed.
    The good thingsNothingggggggggggggggggggggg.
    The challengesToxiccccccccccccccccccccccccccc.
    2 people found this helpful
    5.0
    Room Attendant
    Jan 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    I enjoyed working in the company and learn some things.
    The good thingsGood people, good management, good company
    The challengesNone so far. My experience is good even if its is short time
    2.0
    Head Office
    Aug 2023
    Perth WA 6000Less than 1 year in the role
    Very difficult to stay longer than 6 months. Stepping stone job.
    The good thingsDirect report and co-workers were nice
    The challengesManagement are unprofessional, difficult and greedy.
    1 person found this helpful
    1.0
    Coordinator
    Jul 2023
    Perth WA 6000Less than 1 year in the role, former employee
    Regret
    The good thingsBad management , make people work and work and work.
    The challengesBad management , unexperienced staff
    1 person found this helpful
    1.0
    Human Resources Adviser
    Apr 2023
    Perth WA 6000Less than 1 year in the role, former employee
    If I knew what I was getting into I would never have applied
    The good thingsTeam around you are great
    The challengesManagement makes life difficult and depressing
    1 person found this helpful
    1.0
    Houseperson
    Jan 2023
    Less than 1 year in the role, former employee
    Some supervisors are nice, others are not. They can hire more staff but they just push you to the limit to do everything. Part time workers are not happy there. They refuse to pay sick leave when is more than 1 day. Low rate. The difference between this company and the hotel rates is huge. If you know how valuable is your job, you probably don’t want to work with them.
    The good thingsCoworkers are nice, you have some food and drinks for free, but this is not provided for them.
    The challengesSort out everything even when is not enough staff working
    2 people found this helpful
    1.0
    Room Attendant
    May 2022
    Less than 1 year in the role, former employee
    Incompetent management and poor working conditions
    The good thingsComraderie with other depressed staff members
    The challengesPhysically demanding work with no breaks. Rude and incompetent management. Unpredictable shift hours. Disorganised workplace.
    5.0
    HR Administrator
    Dec 2021
    Less than 1 year in the role, current employee
    Awesome team
    The good thingsThe people are friendly, very helpful and supportive with everything.
    The challengesMinor technical difficulties, lots of information to learn and can be fast-paced.
    4.0
    Recruitment Administrator
    Dec 2021
    Opportunities to grow and learn
    The good thingsGreat work environment and support
    The challengesFast-paced environment but teaches you to prioritize and manage your time effectively
    4.0
    HR Administration
    Dec 2021
    Friendly team
    The good thingsReally good friendly teem where everyone supports and helps each other.
    The challengesFast-paced environment where you have to learn fast.
    5.0
    Human Resources Administrator
    Dec 2021
    Less than 1 year in the role, current employee
    A Great Start for a HR Career
    The good thingsYou meet amazing people who are willing to teach you and support you through any difficulties.
    The challengesMostly surround technical issues with software used.
    5.0
    Human Resources Officer
    Dec 2021
    Less than 1 year in the role, current employee
    Opportunities for growth
    The good thingsNice office, friendly, helpful and good people to work with.
    The challengesNo challenges, a great environment to learn and grow
    5.0
    Human Resources Officer
    Dec 2021
    Less than 1 year in the role, current employee
    Great work environment with many opportunities to expand your knowledge and experience within the organisation.
    The good thingsSuch a great environment to work in, with a friendly and encouraging team.
    The challengesNo challenges, everyone works together and supports each other in their different roles.
    5.0
    HR Administration
    Dec 2021
    current employee
    Rewarding fast paced work!
    The good thingsRewarding and fast paced work, with supportive team members and leaders.
    The challengesAdjusting to the evolving landscape of hospitality demands.
    5.0
    Recruitment Administrator
    Dec 2021
    current employee
    Exciting environment and helpful team work
    The good thingsAwesome working environment, fun and helpful team work and provide opportunities to learn and grow.
    The challengesFast paced, but manageble with very helpful team work
    5.0
    Human Resources Administrator
    Dec 2021
    Less than 1 year in the role, current employee
    love being able to do what I like and also do it with a meaning for others as well.
    The good thingsGreat learning opportunity.
    The challengesNo really when you have an amazing team.
    5.0
    Human Resources Role
    Dec 2021
    Less than 1 year in the role, current employee
    Everyone is really welcoming and enthusiastic which makes the job even better.
    The good thingsSuch a great working environment with diversity and inclusion at its best!
    The challengesBe able to adapt in the fast-paced environment.
    5.0
    Payroll Coordinator
    Dec 2021
    Less than 1 year in the role, current employee
    Excellent organisation to work
    The good thingsGreat company to work. Awesome Work environment
    The challengeslearn as fast as possible
    5.0
    HR Officer
    Dec 2021
    Great place to be!
    The good thingsLovely team to work with, great progression and career opportunities with supportive management and a good work environment
    The challenges Sometimes can be a busy, pressured environment but we all make it fun and time flies
    5.0
    HR Advisor
    Dec 2021
    current employee
    Vibrant workplace with opportunities to grow.
    The good thingsGreat working environment with potential to grow and learn. Colleagues support one another.
    The challengesThe challenges are minimal, it is a busy and thriving environment.
    5.0
    Human Resource Administrator
    Dec 2021
    Less than 1 year in the role, current employee
    Educative.
    The good thingsThe work environment is friendly.
    The challengesFast pace environment which required organisation and focus.
    1.0
    Housekeeper
    Nov 2021
    Less than 1 year in the role, former employee
    Silk Hospitality would be great if it weren't for the terrible management
    The good thingsThe pay is higher than most places
    The challengesLots of incompetent people holding management positions who have zero experience in managing employees.
    5.0
    Accounts Administrator
    Aug 2021
    Less than 1 year in the role, current employee
    A fun work place!
    The good thingsThe team is friendly, professional and very helpful.
    The challengesIn a fast paced environment, managing priorities can sometimes be challenging.
    5.0
    Finance
    Aug 2021
    Less than 1 year in the role, current employee
    A great working environment!
    The good thingsFast-paced, responsive and varied work day-by-day
    The challengesNavigating the hurdles posed by COVID-19 restrictions and lockdowns
    5.0
    Payroll Manager
    Aug 2021
    1 to 2 years in the role, current employee
    Busy, interesting - always something new happening!
    The good thingsFast paced and constantly evolving. Compliance and systems focus. Good office environment.
    The challengesChallenges are addressed quickly.
    5.0
    Talent and Engagement Administrator
    Jun 2021
    current employee
    Enjoyable and exciting work environment
    The good thingsI haven't been working with Silk Hospitality for very long, but I have really been enjoying my time here! The team is extremely friendly and always willing to give a helping hand and the work is different to anything I have done before
    The challengesA very fast paced environment and there are often conflicting priorities
    5.0
    People and Performance Administrator
    Jun 2021
    Less than 1 year in the role, current employee
    Great place to work!
    The good thingsVery friendly, helpful and professional team.
    The challengesManaging different priorities can sometimes be challenging in such a fast paced environment!
    5.0
    Human Resources Administrator
    Jun 2021
    Less than 1 year in the role, current employee
    Friendly and helpful work environment!
    The good thingsI love working at Silk Hospitality! Only been here for less than a month and I love it! A friendly and helpful work environment.
    The challengesI have not faced any challenges so far.
    5.0
    Executive Housekeeper
    May 2021
    7 to 8 years in the role, current employee
    I love my job so much
    The good thingsThe people, the culture, the enviornment was fun and encouraging
    The challengesHospitality is a very fast industry
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