Sitel
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    Sitel
    (11 reviews)
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    Company Reviews

    Working at Sitel

    3.711 ratings in total
    5
    3
    4
    4
    3
    2
    2
    2
    1
    0
    82%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(11 ratings)
    Career development
    3.7(11 ratings)
    Benefits & perks
    3.1(11 ratings)
    Management
    3.3(11 ratings)
    Working environment
    3.5(11 ratings)
    Diversity & equal opportunity
    4.1(11 ratings)
    Ratings for Sitel are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 11 reviews sorted by most recent
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    4.0
    Customer Service Representative
    May 2024
    Hurstville NSW 2220Less than 1 year in the role, former employee
    Unforgettable and memorable, learned a lot of lessons!
    The good thingsMet some friends & after some hard-working shifts and overtime our team leader still treated us to lunch or dinner.
    The challengesHaving random shifts, and unexpected overtime.
    4.0
    Manager Global Ops
    Oct 2018
    Worked with over 8 years with Sitel started as a associate level and move up the ranks.
    The good thingsGood Atmosphere. Some Great Leaders To Guide You
    The challengesSwift Management Decision on Changes
    2.0
    Call Centre Operator
    Nov 2017
    Less than 1 year in the role, former employee
    Overall was a poor experience but taught me valuable skills
    The good thingsGreat people, good hours
    The challengesPoor management with inflexible parameters
    2.0
    Customer Service Agent
    Feb 2016
    1 to 2 years in the role, former employee
    Not the best career choice
    The good thingsManagement were great. But that would the best thing about the place
    The challengesWork and life balance is not great. Wages and bonuses are extremely low
    3.0
    Sales Consultant
    Feb 2016
    3 to 4 years in the role, former employee
    Pressure was high
    The good thingsWork colleagues were very good
    The challengesPressure to achieve targets were daily
    4.0
    Techincal support
    Feb 2016
    1 to 2 years in the role, former employee
    Self rewarding
    The good thingsGood pay, good working environment. over all a good place to work at.
    The challengesThere was no challenges
    5.0
    Sales agent
    Feb 2016
    I found myself in the field
    The good thingsLearning day by day and sharing with the team
    The challengesThe preassure of the calls and the timing
    3.0
    Customer Service Representative the experience of working in t
    Oct 2015
    5 to 6 years in the role, former employee
    Sitel dec ided to close their operation in Tasmania and move this to mNew Zealand because they could do it cheaper and all staff were made redundant the experience of working there was not the best it was all push even if you could not meet the sales requ
    The good thingsthe other staff you worked with and the friendships that were formed and support given by them
    The challengestrying to upsell products that people did not want and over coming the anger of customers and the increasing cost of the product
    4.0
    CSR
    Oct 2015
    Very Good!
    The good thingsThey are nice and really good staff... they do a monitoring regarding the updates of the employee's development. they give incentives and more exciting perks to motivate their employees.
    The challengesi just had an issue regarding my pay.
    5.0
    Sales & service consultant
    Sep 2015
    1 to 2 years in the role, former employee
    Challenging but also fulfilling
    The good thingsThe continuous training, the great environment and their compassion and understanding
    The challengesUnhappy customers, meeting targets
    5.0
    Quality Assurance Officer
    Sep 2015
    11 to 12 years in the role, former employee
    I loved working at Sitel, work is what you make it, and I miss not going there everyday due to our centre closing.
    The good thingsAll the different people you get to work with, friends made for life. A learning experience nearly every day. Valuable skills learnt that will allow you to improve your work ability now and for the future.
    The challengesManagers have their favourites, and they are rewarded even if they have bad work behaviour. Most of the time agents are promoted on who they know and not what experience or knowledge they have on the program.
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