Sofitel
    (89 reviews)
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    Company Reviews

    Working at Sofitel

    3.689 ratings in total
    5
    38
    4
    15
    3
    8
    2
    17
    1
    11
    75%
    Rate salary as high or average
    65%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(86 ratings)
    Career development
    3.4(86 ratings)
    Benefits & perks
    3.6(86 ratings)
    Management
    3.3(86 ratings)
    Working environment
    3.5(86 ratings)
    Diversity & equal opportunity
    3.8(86 ratings)
    Ratings for Sofitel are shared as-is from employees in line with our community guidelines

    Reviews

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    3.0
    Chef de Partie
    Mar 2026
    Sydney NSW 2000Less than 1 year in the role, former employee
    would have loved to work there
    The good thingsfriendly chefs and good kitchen
    The challengesmore accurate information about the pay in the advertising
    1.0
    Front Office Worker
    Dec 2025
    Noosa Heads QLD 4567Less than 1 year in the role, former employee
    Terrible and actually very unprofessional
    The good thingsNo good things about this company. The most toxic work environment I’ve ever encountered.
    The challengesJust absolutely horrible management amd they breed toxicity in a workplace
    1 person found this helpful
    1.0
    Commis Chef
    Nov 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    A deeply toxic experience under an Executive Chef who made me grateful to leave quickly
    The good thingsNothing! Pls Read below the reasons: I joined the Sofitel Brisbane kitchen team thinking I was stepping into a true five-star workplace, excited to work in what I thought would be a professional and supportive environment. Instead, my experience in the kitchen was extremely disappointing, and I’m honestly glad I left. My main issue was the Executive Chef. From my personal experience, he is not easy to work with, he does not listen to staff, and he speaks to people in a way that feels dismissive and belittling. He acts like he is the only smart one in the kitchen and treats others as if they don’t know anything. It creates a toxic kitchen culture where there is no real teamwork, just ego. When I resigned, he told me “it’s the same everywhere.” Based on my experience working in other kitchens, that is absolutely not true. Other places treat staff with respect, communicate properly, and allow people to speak without being shut down.
    The challengesHe also hired a friend who barely understood the job and acted as his puppet, copying the same negative behaviour, talking down to staff,and adding to the toxicity. It felt like they worked together to control, blame, and criticise others. The Executive Chef even asked for my opinion about long-term staff, which was completely inappropriate. I’m not there to hand out “character certificates,”especially when those hardworking staff deserve respect and not to be spoken about behind their backs. Many long-term staff seem used to this environment, possibly because they don’t realise how much better other workplaces can be. His constant talking, lecturing, and refusal to listen make the kitchen draining and demoralising. When people left, they weren’t replaced,pushing staff past their limits. I made my availability very clear, yet I was still rostered on days I couldn’t work. I’m genuinely glad I got out in such a short time. In my opinion: do not work in this kitchen as you will regret it.
    3 people found this helpful
    1.0
    Chef
    Nov 2025
    Brisbane QLD 40004 to 5 years in the role, former employee
    A toxic kitchen, where the new Executive Chef made everything harder NOT easier!
    The good thingsGreat team of line cooks who supported each other when things got hard by poor leadership.
    The challengesSince the new Executive Chef started, quality has gone backwards. The food is not the same standard anymore, and many skilled chefs have already left because of the way he treats people. He doesn’t listen, he isn’t flexible, and he doesn’t actually help in the kitchen. He mostly talks, blames others, and gets angry. It feels like he thinks he is better than everyone else, and it is always his way only. The environment became very stressful and negative very quickly.
    1 person found this helpful
    2.0
    Chef
    Jul 2025
    Broadbeach QLD 4218Less than 1 year in the role, former employee
    Not good place to workUniforms are provided, as well as food. People are extremely rude , no further opportunities to growth and bad management
    1 person found this helpful
    5.0
    Hotel Cleaner
    Jun 2025
    Noosa Heads QLD 4567Less than 1 year in the role, former employee
    My experience thought me many things like teamwork,dealing with the people,eye for detail and organize.
    The good thingsFriendly staff, teamwork and the hours
    The challengesToo rude people and too far from where I lived
    5.0
    Pastry Chef
    May 2025
    Brisbane QLD 40002 to 3 years in the role, current employee
    A supportive environment that fostered my growth as a newcomer.
    The good thingsThe supportive team and open communication made it easy for me as a newcomer to adapt quickly. Colleagues’ mentorship helped me develop my skills with confidence. Being involved in guiding new staff gave me a sense of responsibility and fulfillment, making my work environment both enjoyable and rewa
    The challengesI am eager to take on new challenges and expand my knowledge in cake and bread making. Repeating the same tasks has motivated me to learn more advanced techniques and improve my skills further.
    1.0
    Reception Supervisor
    Nov 2024
    Sydney NSW 2000Less than 1 year in the role, former employee
    It's a dump with dreadful senior management
    The good thingsSome lovely Colleagues. And staff hotel. Stays
    The challengesDishonest and unethical gm and hr. No care factor for staff or doing the right thing
    2 people found this helpful
    4.0
    Housekeeping Attendant
    Aug 2024
    All Brisbane QLDLess than 1 year in the role, former employee
    I love the staff environment with different cultures and backgrounds, respectfully and communicating with each other are the main important things with teamwork.
    The good thingsThe manager, supervisor are solid professional, fully understanding and great people with different background and culture but they strictly loyal discipline rules in everyday.
    The challengesRooms allocations should be ready only min—time to clean up after previous guests check out at the last minute and late.
    1.0
    Guest Experience Assistant Manager
    Jun 2024
    Sunshine Coast QLDLess than 1 year in the role, former employee
    The worst place I have ever worked for culture and training support. 11 other people left the week I did; most without roles to go to, just desperate to leave.
    The good thingsReputable company - may look good on a resume
    The challengesLack of training and support Lack of execution in all training, projects, T&C support, career opportunities
    1 person found this helpful
    1.0
    Hotel Staff
    Jan 2024
    Darling Harbour NSW 2000
    Wouldn't recommend
    The good thingsHotel stays at discounted rates
    The challengesManagement - Clic culture
    5.0
    Food and Beverage Attendant
    Jan 2024
    Sydney NSW 20001 to 2 years in the role, current employee
    Fun to work with being able to be upfront with new challenges.
    The good thingsEveryone working in sync with great teamwork
    The challengesSetting up the room or providing service within short notice of times as setting up includes moving of furniture and all.
    5.0
    Porter
    Mar 2023
    current employee
    I am very happy with my job and the place to work
    The good thingsI have a good work team and my manager always has a solution for every problem I have
    The challengesI've never had a difficult problem
    2.0
    Section Waitperson
    May 2022
    3 to 4 years in the role, former employee
    Very poor, much better places to work in the same industry.
    The good thingsA handful of colleagues
    The challengesEasiest task were made difficult as basic resources were not readily available. e.g we are not allowed to access the basement store room for more vodka during the weekend So if you ran out of vodka on a friday night no vodka until Monday if your lucky. Always chasing stock from other departments. Higher ups are so out of touch it’s unbelievable.
    3 people found this helpful
    5.0
    Sales Role
    Nov 2021
    1 to 2 years in the role, former employee
    Empowering, enjoyable and filled with incredible experiences.
    The good thingsThe training and opportunities provided.
    The challengesNone to mention that I recall.
    4.0
    Sales Assistant
    Oct 2020
    5 to 6 years in the role, former employee
    Accor is good, great company for hotel management.
    The good thingsOn going training, ability to transfer with work (depending on job availability) the desserts, the communication
    The challengesClients were incredibly rude
    5.0
    Dcdp
    Mar 2020
    3 to 4 years in the role, current employee
    Best place hv ever worked
    The good thingsWork life balance. Wonder ful kitchen managers
    The challengesTo get promotions, cos people don't wanna leve
    4.0
    Food and Beverage Attendant
    Mar 2020
    current employee
    Great experience and learning environment
    The good thingsGood working environment and colleagues
    The challengesManagement is a bit unsatisfying
    5.0
    Pastry Cook
    Mar 2020
    Less than 1 year in the role, former employee
    It was a great experience
    The good thingsTeam always available to help Challenging workplace They give you the chance to learn a lot
    The challengesI actually didn’t find any big issues
    5.0
    F&B Attendant
    Mar 2020
    Less than 1 year in the role, former employee
    I did enjoy working with each and every person;)
    The good thingsManagement is great. Co workers are great.
    The challengesBit hard to get ahead but fair enough.
    2.0
    Housekeeper
    Mar 2020
    Less than 1 year in the role, former employee
    Hard life and little chance to grow
    The good thingsgood teamates, friendly environment
    The challengesphysical stress, life work balance
    3 people found this helpful
    2.0
    Front of House Role
    Feb 2020
    Disappointing.
    The good thingsFlexibility with work/life balance.
    The challengesLack of standard operating procedures and proper training. High tolerance for staff misbehaving and acting unprofessional.
    3 people found this helpful
    1.0
    Steward
    Jan 2020
    Wouldn't work there again.
    The good thingsWas easy to get to work via public transport.
    The challengesGetting home after shifts and also lack of communication between managers and supervisors. The wait staff and supervisors were very demanding and unwilling to find anything themselves when the stewards were busy. Cultural diversity as well made it very difficult for communication.
    2 people found this helpful
    2.0
    Manager
    Dec 2019
    1 to 2 years in the role, former employee
    Luxury only at Front of House
    The good thingsDirect management team was friendly and supportive even though they were not receiving support from directors and GM.
    The challengesThe Directors and GM don’t give enough support to operations. It seems they don’t belong to the same team.
    2.0
    Front Office
    Nov 2019
    Would never work in Sofitel Melbourne again
    The good thingsI worked in a close team where most became friends over time
    The challengesBeing noticed. The GM clicking his fingers/clapping in your face (in front of guests) to get your attention when he wants you to do something. Clear and obvious hierarchy. Managers are focused solely on their bonuses and only give you their time if you aid them in getting closer to completion... Staff happiness and wellbeing come second. Inconsistency in following SOPs.
    7 people found this helpful
    5.0
    Demi Chef
    Nov 2019
    Less than 1 year in the role, former employee
    Memorable
    The good thingsThe whole team is amazing and always looking after each other
    The challengesSome day are very Fuc&$%g busy. Good to improve your skills.
    4.0
    Room Attendant
    Nov 2019
    1 to 2 years in the role, former employee
    In my 1yr of experienced i can say that i enjoyed working at Sofitel.
    The good thingsPeople from different department are nice, they would greet you wherever.
    The challengesWhen it’s not busy it’s hard for casuals to get a shift
    3.0
    Handyperson
    Nov 2019
    3 to 4 years in the role, current employee
    Close to home
    The good thingsMeals and uniforms provided
    The challengesExpenditures to make improvements
    2.0
    Food and Beverage Attendant
    Nov 2019
    5 to 6 years in the role, current employee
    Nice place to work. Little if none staff benefits. Career progression is only for the few.
    The good things5 star hotel. F&B Director really has a focus on staff and cares
    The challengesCross training. Don’t really seek to look after their long term staff that may want to experience other opportunities with in the hotel. No real care in career progression
    2.0
    Food and Beverage Director
    Nov 2019
    Never judge a book by its cover
    The good thingsLocation, prime area
    The challengesOver worked due to staff shortages
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