Spinal Life Australia
(52 reviews)
Company Reviews
Working at Spinal Life Australia
3.352 ratings in total
5
18
4
9
3
9
2
5
1
11
88%
60%
Work/Life balance
3.6(52 ratings)
Career development
3.1(52 ratings)
Benefits & perks
3.3(52 ratings)
Management
2.9(52 ratings)
Working environment
3.3(52 ratings)
Diversity & equal opportunity
3.5(52 ratings)
Reviews
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1.0
PSW
Aug 2025Woolloongabba QLD 4102Less than 1 year in the role, current employee
Has been poor — barely any shifts for new workers, slow CSO communication, and management more focused on profit than supporting staff or clients.
The good thingsTraining before starting with nurses and key workers.
The challengesCurrently employed but wouldn’t recommend. New workers get barely any shifts, with most given to long-term staff. Hardly any buddy shifts to build experience. My CSO rarely responds within the promised 24 hours — sometimes days later. Feels like the company cares more about profit than clients or staff, and management is quick to blame workers when issues arise.
7 people found this helpful
People and Culture TeamThank you for your feedback – we’re sorry this has been your experience, as it’s important to us that you feel supported and respected.
Please reach out to HR via [email protected] or 07 3435 3294 for a confidential conversation.
30d+ ago
1.0
NDIS management officer
Jan 2025Brisbane QLD 4000Less than 1 year in the role, former employee
Toxic and horrible.
The good thingsNothing but people outside finance seem good.
The challengesFinancial controller (Team leader) is unprofessional and lacks of leadership. From day one, the most frequent thing I was told by the person is "I don't want to train you" and "You know nothing". I wasn't even given a list of tasks until HR got involved. Demeaning and putting down team members constantly is normal in this area. I noticed the staff turnover in this team is very high and I know why now.
9 people found this helpful
1.0
HR
Jan 2024Brisbane QLD 4000Less than 1 year in the role, former employee
Spinal Life Australia
The good thingsI enjoyed the work I did for the company. My colleagues were amazing.
The challengesMicromanagement, unprofessional behaviour from management and a lack of communication from management team.
11 people found this helpful
1.0
Accounts & NDIS
Jun 2023Woolloongabba QLD 4102Less than 1 year in the role, former employee
Do no even think about going here if you have a disability yourself
The good thingsSome of my team mates were nice
The challenges- Micromanagement, no support
9 people found this helpful
1.0
Key Worker
May 2023Brisbane QLD 40003 to 4 years in the role, current employee
Good if you work in the office.
The good thingsTeam members who try really hard to make up for all the bad stuff. Amazing clients.
The challengesLittle support from office staff. Massive separation between support workers and office workers.
Long difficult hours. Huge pressure on o be available 24/7.
7 people found this helpful
4.0
Support Worker
Jan 20233 to 4 years in the role, former employee
Great company to work for and offer great well-trained staff.
The good thingsGreat training opportunities. Friendly staff. Quick to respond.
The challengesFinding enough work within the area that is suitable. Inability to keep management staff.
4 people found this helpful
5.0
Administration Officer
Sep 2022Less than 1 year in the role, current employee
Wonderful, just wonderful company.
The good thingsLove it here. Ive only been here for a short amount of time but I can already tell and feel that this is a company that truely cares about its clients and employees. Spinal Life is constantly looking to do better and be better. If you are ever unsure about anything you can be directly trained, request extra training and access a wide range of training online too. Managers are friendly and the office aura is light and calm. Your efforts are appreciated and are noticed.
The challengesNone really, maybe a bit stressful at times but that comes with the job. If you work with disabled or disadvantaged people, your job is obviously going to be stressful because you are trying your best to make sure the clients are taken care off and that all shifts are covered if possible.
3 people found this helpful
5.0
Pesonal support worker
Sep 2022current employee
Great company to work for.
The good thingsEnjoy working with the clients no stress.
The challengesI haven't found anything hard or challenging.
4.0
Executive Manager
May 2022Great place to work and love learning about how we can better support our customers.
The good thingsClarity of purpose and customer focus
The challengesRetaining customer focus in competitive environment.
2 people found this helpful
4.0
Personal Assistant
Feb 20221 to 2 years in the role
Fantastic opportunity to be able to assist people.
The good thingsThe availability of shift and the opportunity to take on more if needed.
The challengesLearning peoples personal lives and how best to assist them to be able to live their life.
2 people found this helpful
4.0
Personal Care Worker
Dec 2021Less than 1 year in the role, former employee
I would highly recommend working for this company and I enjoyed my role there and would gladly go back if my circumstances changed.
The good thingsManagement were extremely helpful and supportive. I enjoyed the clients as well and felt management rostered me on with clients they felt I would get along with well.
The challengesBeing messaged alot for shifts. I was told this would eventually slow down as I gained my permanent clients so this is something a new worker will just need to endure until settled in your role.
2 people found this helpful
5.0
Personal Support Worker
Nov 20213 to 4 years in the role
Spinal Life Australia care about Clients and Workers. A well run company.
The good thingsFlexible hours and easy app for time sheets and lodgement of travel forms. Someone always answers the phone when a problem arises.
The challengesVery long days of work to accrue enough hours. The shifts are short and spread over a 12-16hr day.
3 people found this helpful
3.0
Support Worker
Sep 2021former employee
Learned alot in training
The good thingsClients are lovely, good variety of shifts.
The challengesRoster changes, management changes.
3 people found this helpful
2.0
PSW
Nov 20207 to 8 years in the role, current employee
If you wish to work in disability, pick another provider
The good thingsSome clients are nice and we work well together (others always want more).
The challengesLousy wage, no management support and 'breaking' Support Workers.
5 people found this helpful
2.0
PSHCS
Apr 20203 to 4 years in the role, former employee
Stressful to say the least. Shocking people culture- lots of talk, little action with even less support
The good thingsWork/ life balance- flexi working hours
The challengesLack of support from management. A lot of the times, questions asked were either dismissive,
Most times, supervisiors unavailable due to myriads of meeting attendance.
Given my personal experience, it was quite evident that if one is in the 'in group', one has an added advantage of being in the know ahead of others.
Often times, staff is talked at with listening skills hugely lacking!
When in discussions with clooeagues, there was no lack of yawning and disinterest shown. This indicated quite clearly that one had to just listen and other partie's input was given little regard. Apparently, they know it all!! IF trith be told, if only they did know it all, SLA (PSHCS) would be a less stressful place to work in. People drop like flies in there.In my experience at least 18 (and counting) since my departure.
4 people found this helpful
3.0
Personal Support Worker
Mar 2020Great clients and shifts, however, I often felt unsupported by management. Had my emails ignored multiple times by manager.
The good thingsFlexible shifts that suit university students. Regular clients.
The challengesMinimal interaction and support from management.
2 people found this helpful
5.0
PSW
Mar 20209 to 10 years in the role
Very professional organisation. They care for there employees and clients well.
The good thingsFlexible hours. Great work life balance.
The challengesClients can be demanding at times.
4.0
Personal Care Worker
Mar 20209 to 10 years in the role, current employee
Its difficult for me driving home at night
The good thingsGood things pay always on time
The challengesIs always working at different time individuals clients
5.0
Human Resources Role
Feb 20203 to 4 years in the role, current employee
Terrific! With the help of a supportive manager, I have really thrived here!
The good thingsWonderful work colleagues. We work hard, but we have a good laugh as well. The culture is fantastic and everyone has a similar personality where we really do support one another.
The challengesThe Industry can be challenging. But the rewards for working hard and helping the clients is priceless.
4.0
Personal Support Worker
Nov 2019current employee
Enjoyable and satisfying work when available
The good thingsPeople caring centred environment, helpful management staff
The challengesLimited work hours and travel
3.0
Personal Support Worker
Nov 2019Less than 1 year in the role, current employee
I have learnt to probably not work this job without having a second job somewhere else, long standing employees seem to have their hours right up each fortnight but after being here 6 months I’m still struggling to get enough work and they’re still employ
The good thingsThe clients you get to work with are lovely people.
They pay you a kilometre allowance for driving between jobs which does boost your pay.
They’ve offered opportunities in the past for internal applications to client service managers.
The challengesFinding a work life balance, they generally ignore my availability and roster me on whenever they please each fortnight, making it hard to plan anything as it can be unpredictable.
Getting enough hours, as a lot of it is morning or evening work and not a heap in between. A lot of short shifts.
Coping financially when a client is in hospital/leaves service etc it can take a while to replace your hours.
4 people found this helpful
5.0
Care Support Worker
Nov 20191 to 2 years in the role, former employee
Enjoyed the work and the people
The good thingsBeing able to pick up extra shifts and having the same people.in the office to talk to
The challengesNot enough people in my area requiring assistance
5.0
Personal Support Worker
Nov 20193 to 4 years in the role, current employee
Provide good service to clients, the casual position do not provide for any work benifits.
The good thingsGreat job satisfaction
The challengesDealing with difficult clients. Work hours
3.0
Personal Care Worker
Oct 20199 to 10 years in the role, former employee
Clients can be very challenging and their families but if you are given the correct tools and support you can enjoy your experience and feel like you are making a difference
The good thingsRewarding making a difference in someone’s life that otherwise wouldn’t have the opportunities to access the community and live their best life without a carers devoted support
The challengesManagement needs a major overhaul. Admin staff don’t stay long enough in the role! As a support worker you need consistent support from a client service officer but sadly most have been incompetent in their role
2 people found this helpful
1.0
Coordinator
Sep 20191 to 2 years in the role, former employee
Toxic environment
The good thingsThere are some really lovely people who work here
The challengesManagement. Unfair workloads to those not in the cliques and unprofessional work culture.
2 people found this helpful
5.0
HR
Aug 2019Great people
The good thingsFamily culture. Social club gatherings. Salary Packaging.
The challengesNot for profit sector so at mercy of Govt changes etc.
2.0
Personal Care Worker
Jul 2019Less than 1 year in the role, former employee
Not worth your sanity
The good thingsUpside, the clients are awesome and so friendly and there’s a big opportunity for career development and to get your foot in the door for this industry
The challengesAdministration/management are disgusting, the lack of miscommunication was so infuriating all they care about is their next pay check
2 people found this helpful
3.0
Service Delivery
Apr 2019Loved working with the clients and colleagues
The good thingsThe amazing clients and committed Board of Directors
The challengesExecutive managers making decisions based upon relationships and not necessarily the right capability profiles for roles - do not respond positively to being challenged to think differently
1.0
Personal Support Worker
Mar 2019Unsupportive CSO to both support workers and clients.
The good thingsClients and fellow support workers.
The challengesUnsupportive Client Service Officer. Company seems to prioritise profit before clients individual needs and requests. This could all stem down to this particular CSO however, hard to work for a company who’s clients were continuously unsafisfied..
1 person found this helpful
2.0
Personal Support Worker
Jan 20193 to 4 years in the role, current employee
Could be an amazing job but it is a great eperience to meet so many wonderful people.
The good thingsThe families and individuals lives you get to be involved with,some amazing people.
The challengesNo support from management and Support Workers are frequently ignored, you really are working on your own with little support.Communication is poor from Management.
1 person found this helpful