St John Ambulance NSW
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    St John Ambulance NSW
    (21 reviews)
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    Company Reviews

    Working at St John Ambulance NSW

    2.721 ratings in total
    5
    3
    4
    5
    3
    3
    2
    2
    1
    8
    48%
    Rate salary as high or average
    52%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(21 ratings)
    Career development
    2.2(21 ratings)
    Benefits & perks
    2.3(21 ratings)
    Management
    2.4(21 ratings)
    Working environment
    2.8(21 ratings)
    Diversity & equal opportunity
    3.2(21 ratings)
    Ratings for St John Ambulance NSW are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Staff Member
    Apr 2026
    Macquarie Park NSW 21133 to 4 years in the role, former employee
    A good learning experience but a rough time
    The good thingsA wonderful organisation that does good in local communities, with some lovely people here and there
    The challengesYou will be devalued here - there are some very dedicated people but they all eventually leave because of this. Depending on who you work with, expect minimal respect towards yourself as a human being
    1.0
    Trainer
    Apr 2026
    All Sydney NSW6 to 7 years in the role, former employee
    Lack of Transparency and Fairness in Leadership
    The good thingsWhile I enjoyed my time there and worked alongside dedicated, hardworking people, they were frequently undervalued and received little support.
    The challengesI worked at this organization for some time and unfortunately had a negative experience due to leadership and workplace culture. There was a noticeable pattern of favoritism, with opportunities and recognition not always based on performance or merit. This created an environment where fairness and transparency were lacking, which affected team morale and trust. Inconsistent treatment of employees and lack of accountability made it difficult to feel supported or valued. While there were some positive aspects, the overall environment felt challenging and, at times, discouraging. I would recommend that the organization focus on building a more transparent, fair, and supportive culture, where employees are treated equitably and leadership is held to consistent standards.
    2 people found this helpful
    1.0
    First Aid Trainer
    Mar 2026
    Sydney NSW 20002 to 3 years in the role, current employee
    Keep your cardio up so you can run from this one
    The good thingsthe independence during classroom time
    The challengesA lot of deceptive practices. They hire you as a casual and promise money and hours that seem good, then when you're in they pressure you to change to Part Time for the significantly reduced package. At one point I had members of HR making changes to my employment contract that I had not signed off on or even seen documentation for. The trainers aren't on the same wavelength as each other or the hiring staff so get ready to be told six different stories and have everyone quietly fighting against each other
    4 people found this helpful
    5.0
    Customer Service * Sales Representative
    Apr 2025
    All Sydney NSW2 to 3 years in the role, former employee
    Fantastic organisation to work with.
    The good thingsFantastic organisation, making a difference in peoples lives, the team, autonomy of the role & getting to know the customers.
    The challengesAdmin side of the role was my least enjoyable.
    4.0
    Business Development Manager
    Oct 2024
    Macquarie Park NSW 21133 to 4 years in the role, former employee
    Go in with an open mind, act with integrity, and work your hardest.
    The good things- Lots of supportive colleagues from different teams. - Good work - life balance. - Engaging in work that impacts our community. - Strong and ethical CEO. - Great support from the HR team. Always willing to help, - Customer Service team: genuinely care about customers. - Events team: some deeply committed team members there. - Access to the senior leadership team. - Exposure to top tier corporate and government clients that will enable you to up-skill on the job.
    The challenges- Having enough time to see projects to its completion due to ever changing, and sometimes, conflicting demands. - Pockets of “brown cardigan” mentality still exist, which can be frustrating as this will hinder innovation and speed to market. - Limited available funding to invest in additional headcount in certain areas, so be prepared to wear different hats. For example, if you’re in Sales, then you will also need to come up with Marketing ideas: from inception to execution.
    2 people found this helpful
    4.0
    Senior Accountant
    Oct 2024
    Burwood NSW 21349 to 10 years in the role, former employee
    Embracing diversity is a fundamental strength of St John Ambulance.
    The good thingsPut a strong emphasis on employee wellbeing and flexible work arrangements. Have dependable, honest, and confident managers to help you advance in your career. Additionally, embracing diversity is a key strength of St John Ambulance.
    The challengesInsufficient technological resources.
    1.0
    Trainer
    Jul 2023
    Burwood NSW 213411 to 12 years in the role, former employee
    Management is outdated, spend where they should not and withhold money where they should spend.. Outdated vehicles and equipment. No support unless your in the management click - (CWA)
    The good thingsThe people outside management are fantastic
    The challengesThe very low pay and the expectations that you will work for little money
    3 people found this helpful
    4.0
    Divisional Officer
    Jan 2023
    3 to 4 years in the role, former employee
    Life changing experience.
    The good thingsThe people are amazing to work with and the public are great.
    The challengesTreating patients can be challenging at times.
    1 person found this helpful
    1.0
    Registered Paramedic
    Apr 2022
    Less than 1 year in the role, former employee
    Avoid employment here.
    The good thingsThere was no part to this job role.
    The challengesNo support, no medication scope, limited clinical scope, glorified very basic first aid. Luckily they rarely have to provide to medically unwell or unstable patients .
    11 people found this helpful
    1.0
    Sydney Trains Paramedic
    Feb 2022
    Less than 1 year in the role, former employee
    Sydney trains paramedic unsupported and no development opportunity
    The good thingsit pays, but just above base and on a weird award
    The challengessingle responder, minimal development opportunity, inadequate medication management with frequent expired stock. split shifts with a 5 hr gap in-between means you get paid 8hrs while being alert for 13hrs.
    10 people found this helpful
    3.0
    Vaccination Nurse
    Oct 2021
    current employee
    for those not looking for permanent position
    The good thingsfriendly staff to work with, always communicate through emails
    The challengeslimited opportunities for career development
    2 people found this helpful
    1.0
    People and Culture Business Partner
    May 2021
    Wouldn't recommend to anyone.
    The good thingsFree first aid course
    The challengesToxic leadership. Culture of when managers make mistakes they'll blame others and throw you under the bus. Lots of restructuring to get rid of people execs dont like.
    4 people found this helpful
    2.0
    Trainer
    Dec 2020
    former employee
    Travelling everywhere around Sydney and beyond
    The good thingsmostly good customers
    The challengesoverworked and expected to travel everywhere around sydney. low wage for what is expected of you. Management dealing with very high turnover of staff. lots of work to be done at home outside of work. burnt out easily
    7 people found this helpful
    1.0
    Trainer
    Nov 2019
    They are terrible
    The good thingsSome of the customers are good
    The challengesWorked to the bone, low pay and treated horribly. Travelling all around Sydney and the state for low money. Please do not work here!!
    7 people found this helpful
    3.0
    Customer Service Officer
    Nov 2019
    3 to 4 years in the role, former employee
    I loved working here in the beginning but then all the politics and flaws in the systems became too much.
    The good thingsGreat client interaction and decent support at branch level. Great work life balance and flexibility of shifts.
    The challengesHours were irregular, the days and times changed every week and sometimes hours for the following week weren't given until the Friday before which made it very difficult to plan things around work. Policies and procedures were outdated and if they were updated they were often not sent on to branches. Absolutely no opportunity for career progression at branch level and very little recognition when you do well. Senior management staff take too long to return calls, sometimes weeks and it takes months to get a decision on anything. Senior management will take large accounts away from you without a thank you or a hand over and then will not make contact with the client for months, undoing the work of staff that have nurtured the clients and leaving the clients frustrated. Management strategies need to be seriously looked at. It is not a team culture, very much Senior staff are better and Customer Service Staff are not worth anything. To much focus on money when they should be focused on customer experience and improving the business culture to be more inclusive, it is very much Sydney staff are better than branches and senior managers are the best, anyone under then is there to do whatever they want.
    7 people found this helpful
    1.0
    Office Manager
    Mar 2018
    11 to 12 years in the role, former employee
    love the organisation, can't stand the senior management / execs / board.
    The good thingsthey have a reasonable turnover if you need to find work; just don't expect much money or promotions. Terrific is you have a passion for doing charity work.
    The challengesThe board micromanages everything and I mean everything, they skimp where they should spend, and they are lavish where they should not. They make poor decisions and fail to see opportunities put right in-front of them such as NSW Patient Transport Services tender and becoming the official ambulance service on a island off the east coast. They put their faith in the wrong people, hire others for their experience and then don't trust their advice. The board needs to include experienced people rather than random business types who have no idea what the organisation does.
    10 people found this helpful
    5.0
    Finance Officer
    Mar 2018
    Great company to work for and the saving lives matters.
    The good thingsGreat brand and very forward looking management with a focus on innovation. The company does not just rely on it's rich history but is very much looking towards the future and how to meet new challenges
    The challengesLegacy issue, being a organisation with a 130 year history makes change difficult.
    2 people found this helpful
    4.0
    Training centre coordinator
    Apr 2017
    3 to 4 years in the role, current employee
    They are a great company to be part of if you have a passion for work place safety and home safety, giving back to the community and being apart of an organization that has been around for over 100 years.
    The good thingsSt John is a community focused organization, they are proud to be providing first aid training and equipment to the general public as well as the volunteers who provide support at big and small events all over Australia.
    The challengesBeing a board run organization it can be challenging to change up old ways.
    5.0
    Senior AR / Credit Controller
    Apr 2017
    3 to 4 years in the role, current employee
    Great career development
    The good thingsTrainings/ career development/ salary packaging
    The challengesCollections of Bad Debts
    1 person found this helpful
    4.0
    Events Planner
    Feb 2016
    3 to 4 years in the role, current employee
    You only get out what you put in.
    The good thingsThe people I work and the mentoring of the managament.
    The challengesBeing a non for profit company is always hard to make money.
    3.0
    Customer Srvice Officer
    Sep 2015
    3 to 4 years in the role, former employee
    A very hard place to be yourself and allowed to shine.
    The good thingsBeing a part of St John Ambulance NSW was wonderful.
    The challengesNot being able to bring your personality.
    2.0
    Human Resources Officer
    Sep 2015
    5 to 6 years in the role, current employee
    Great people and great culture, not so good processes.
    The good thingsGreat culture and great people.
    The challengesOutdated processes and procedures
    1 person found this helpful
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