STA Travel
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    STA Travel
    (43 reviews)
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    Company Reviews

    Working at STA Travel

    3.143 ratings in total
    5
    9
    4
    7
    3
    12
    2
    10
    1
    5
    47%
    Rate salary as high or average
    47%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(43 ratings)
    Career development
    3.2(43 ratings)
    Benefits & perks
    3.4(43 ratings)
    Management
    2.9(43 ratings)
    Working environment
    3.4(43 ratings)
    Diversity & equal opportunity
    3.6(43 ratings)
    Ratings for STA Travel are shared as-is from employees in line with our community guidelines

    Reviews

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    4.0
    Store Manager
    Jul 2020
    1 to 2 years in the role, former employee
    A team friendly environment that enables you to grow your skills in multitasking, sales and travel knowledge.
    The good thingsI loved my time at STA Travel. It was both fun and challenging but rewarding in terms of the travel opportunities (if you made the most of them of course). I had a great team and felt most of the time it was a really positive environment. Career progression is available if you work hard and make your intentions clear.
    The challengesPay wasn't great but the travel opportunities made up for it. Work-life balance is also lacking as it is quite a stressful job with sales targets.
    2.0
    Travel Consultant
    Mar 2020
    former employee
    Most stressful minimum wage job you will do.
    The good thingsIf you work really hard there are some good perks.
    The challengesYoung management. Understaffed and undertrained stores. Support office located in europe. Very little marketing budget.
    2.0
    Travel Expert
    Mar 2020
    1 to 2 years in the role, former employee
    We've tried nothing, and we're all out of ideas
    The good thingsThe team in perticular who i worked with was great & its low pressure as management doesn't seem to care too much, which is a bit of a double edged blade.
    The challengesDealing with management & communication between our stores & head office
    2.0
    Travel Expert
    Nov 2019
    1 to 2 years in the role, current employee
    I think they're going bankrupt
    The good thingsGreat team, casual work environment
    The challengesSuper competitive & management only see numbers.
    4.0
    Store Manager
    Nov 2019
    3 to 4 years in the role, current employee
    There is so many more good days and experiences than there is challenging ones, but you will grow so much from those challenging ones.
    The good thingsI love working at STA! Getting people to go on adventures, booking trip, developing new travel agents into superstars all of that is amazing. We have an amazing senior management team and despite being a smaller region WA feels like a real team.
    The challengesUnfortunately STA in WA has very limited development for when it comes to wanting to move into different role.
    5.0
    Travel Expert
    Nov 2019
    1 to 2 years in the role, current employee
    Fun Environment which helps you travel for next to nothing.
    The good thingsExcellent Travel Perks
    The challengesStaying motivated when not on Track for Target
    5.0
    Travel Expert
    Nov 2019
    Less than 1 year in the role, current employee
    Fun, selling fun and engaging products and many benefits!
    The good thingsGreat teams, fun environment, product mixer nights, perks including free holidays
    The challengesCan be a high stress job at times
    5.0
    Travel Expert
    Nov 2019
    3 to 4 years in the role, current employee
    STA is a great place to work. The company challanges you to always improve, you're always learning and every day is different. The team culture is amazing. It definterly isn't an easy job but the hard work pays of and gives you a great sense of achievemen
    The good thingsRewarded for hard work
    The challengesPay could be better, but opportunity for bonus' and incentives does help
    1.0
    Travel Expert
    Sep 2019
    1 to 2 years in the role, former employee
    Exciting & Fun, but at what cost ?
    The good thingsThe people not in management are usually great, fun people to work with. Some good product nights and incentives.
    The challengesThe sales targets are unrealistic and the pressure is unbearable. The regional mangers have no care for who you are or support for retail staff unless they are \"super Sellers\". Consistently understaffed and no one can take leave even when requested months in advanced. Higher management need a lot of work. Incentives should be shared around and not just the same people over and over.
    3.0
    Store Manager
    Sep 2019
    1 to 2 years in the role, former employee
    Challenging in both a good and bad way
    The good thingsChallenging, great colleagues, personal rewarding, great career development into management from entry level.
    The challengesLow pay when in management position compared to the effort and challenges you face. And the responsibility you also have is big, but not a big gap between entry level salary and manager. A lot of very needy and requiring customers basically going to agents to have someone to blame if anything goes wrong. Not STA’s fault, just the nature of the job. High turnover and super hard to retain staff to build a great team.
    4.0
    Travel Expert
    Jun 2019
    1 to 2 years in the role, current employee
    Not without it's faults, but easily the best job I have ever had.
    The good thingsSTA has an amazingly fun, casual, and friendly culture. The people that I work with are my favourite people in the world, and those that have moved on from STA are still some of my closest friends. This job bonds you to people like glue. There's a challenge everyday, and I would 100% recommend this role to someone that likes to be kept on their toes, and learn something new every day. Taught me organisation and structure better than anything I've ever done before, including uni! If you stick it out, you'll learn a lot - about yourself, the industry, sales, structure, etc. Valuable things that you can take on to your next role.
    The challengesPressure. There's a lot of pressure to meet targets, and honestly the work-life balance isn't great. You're not technically supposed to stay behind, but you sort of have to, especially when you first start and want to make money. Definitely not for someone that has trouble multi-tasking, or if you're studying/have other commitments outside of work.
    3.0
    Travel Expert
    Jun 2019
    All Australia1 to 2 years in the role, current employee
    I have good and bad days. I love my team and the brand but get frustrated at the systems side of things and the lack of training.
    The good thingsThe products are great and it is clear what is expected of you. Lots of goal setting, reportable tracking and product dept work hard to ensure you have some great USP's to take to market. Daily/weekly recognition for hard work through emails.
    The challengesCustomised systems they spent way too much money for 10+ years ago that make the sales process so slow. For example You have to edit every airfare terms and conditions with info, it does not interface this. Also limited training only 2 weeks and 2 days total in classroom in 2 years of being with company. Online learning available but relates to the systems issue above - very clunky and content often incorrect/outdated. Young Managers in roles they are not ready/qualified for. Rostering/pay does not adhere to fair work law in most stores despite sales staff being on Retails General Award. Majority of Head Office support based overseas so can take 24-48 hours to get a response that traveller wants u to give now!
    4.0
    Payroll Officer
    May 2019
    1 to 2 years in the role, former employee
    I'll miss the lovely people I worked with.
    The good thingsAtmosphere. Supportive management. Travel discount.
    The challengesIt's busy & sales targets for those in stores.
    5.0
    Sales Manager
    May 2019
    current employee
    The tagline is ‘start the adventure’ and that’s definitely what you get from a travel and career perspective
    The good thingsGreat opportunity for career development Clear goals and expectations Smaller company where the senior management knows your name
    The challengesChallenging goals and expectations at times
    3.0
    Head office
    May 2019
    Great to learn new skills and develop but the money is shocking when comparing the same jobs in the market
    The good thingsVery relaxed atmosphere, very young group of smart people
    The challengesNo real progression - given more workload and responsibility and sold the idea of “development” with no chance of wage increase or role progression
    3.0
    Travel Expert
    Aug 2018
    3 to 4 years in the role, current employee
    Took it for what it was and found the positive, but not a company that values you as a person or your time.
    The good thingsThe people you work with make it half bearable and the fact that STA Travel really does have the best prices on the market.
    The challengesUnfortunately the \"perks\" don't equate to a less than appealing pay bracket. For the amount of work that is expected of you, you really could opt for a job that pays the same with a whole lot of less stress. No opportunity for career progression as everything higher is moving overseas or you have to move to Melbourne. Managers micro-manage you, so be prepared to be treated like a child. Targets are unrealistic, have to work weekends. Lots of unpaid time given to this company.
    1.0
    Manager
    Aug 2018
    Towards the end of my long tenure with this, once great, company I realised that they are much like their awful competitors. Profit first at the expense of the staff. They lost so many good people with their shambolic downsizing and restructuring. The Vic
    The good thingsSome great people worked there. All things travel. Great Student and faculty Clients
    The challengesTerrible response and assistance from upper management. HR was (and by all recent accounts is still) useless. Unrealistic targets and outdated KPI's. Marketing and any budget for marketing is abysmal. Rubbish salary too.
    2.0
    Travel Expert
    Feb 2018
    Less than 1 year in the role, former employee
    Good start to a career in travel bad because it can turn you off the industry
    The good thingsGood discounts and incentives
    The challengesManagement are sly and like who they like
    2.0
    Travel Expert
    Oct 2017
    Perth WA 60001 to 2 years in the role, current employee
    Good to get into the industry, wouldn't have spent any longer there.
    The good thingsGetting to know the secrets of the industry and being able to book holidays at cost price
    The challengesLittle to no support with very high expectations. Limited clientele which made the KPIs extremely hard to achieve. No management to turn to and ask for help.
    3.0
    Travel Expert
    Oct 2017
    Glad I did it but glad I left when I did.
    The good thingsThe people I worked with were all wonderful and helpful.
    The challengesThe sales targets were generally impossible (especially at my location, a university campus store)
    3.0
    Travel Consultant
    Sep 2017
    Less than 1 year in the role, former employee
    A very steep learning curve
    The good thingsExcellent discounts and opportunities for cheap travel
    The challengesDemanding work hours, difficult management system, lack of support from head office and a lot of systems and processes to master in a short amount of time
    3.0
    Travel Expert and Product Executige
    Aug 2017
    3 to 4 years in the role, current employee
    great to experience, not a career
    The good thingsBeing able to talk travel all day
    The challengesWork load , minimum wage , constant change/restructuring of the business , incompetent management
    5.0
    People and Culture
    Apr 2017
    Melbourne VIC 30045 to 6 years in the role, current employee
    Fun
    The good thingsCulture, team, great fun environment, development opportunities
    The challengesChallenges in the retail industry
    3.0
    Assistant Store Manager
    Apr 2017
    Fun for a while, but not a long term career
    The good thingsGreat culture, fun people, opportunity for free trips, can make lots of commission if you put in the hours.
    The challengesHard to get anything done without overtime, people promoted too soon, bad base salary (but average in terms of industry), very high expectations and goals which can be unrealistic.
    5.0
    Store Manager
    Feb 2017
    current employee
    A travel company for people passionate about a world of adventure
    The good thingsCulture that is built around a love for travel and adventure in particular. The USP's with STA Travel's products drive customers and sales to your door. With a strong work ethic the commission structure and travel perks provide great reward. Really quick career progression and strong leadership development programmes.
    The challengesThe learning curve is steep but I was motivated by the challenges at hand and was rewarded for my efforts.
    4.0
    Travel Expert
    Oct 2016
    1 to 2 years in the role, former employee
    Travelbug
    The good thingsMy team and talking travel all day
    The challengesVery poor salary Customers
    3.0
    Travel adviser
    Feb 2016
    Less than 1 year in the role, former employee
    Great place for people after a temporary job or passionate about backpacking.
    The good thingsI really loved my manager and the team was great, the place was lots of fun. What I mean is that this is a crazy fun place to work when you are in your twenties. However I wouldn't recommend it if you are a grown up adult wanting to pay a mortgage or have kids.
    The challengesThe salary and the targets, sometimes the roster was also not easy to get used to.
    3.0
    Travel Consultant and Store Manager
    Feb 2016
    3 to 4 years in the role, former employee
    An unforgettable, life changing experience.
    The good thingsGreat to work with a group of like minded people.
    The challengesSetting KPIs down a path rather not traveled.
    2.0
    Assistant Store Manager
    Feb 2016
    5 to 6 years in the role, former employee
    Terrible company to work for. Worst management structure, no support, low staff retention, no reward for effort and invested time.
    The good thingsGood travel discounts
    The challengesDealing with poor and inexperienced management
    3.0
    Travel agent
    Feb 2016
    Less than 1 year in the role, current employee
    It is a industry that is cut throat, be ready for denials and rejections.
    The good thingsBuild friendships and have the occasional passenger that will be appreciative to what you go through day in and day out.
    The challengesThe rejections will be more then you can count.
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