Sunglass Hut
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    Sunglass Hut
    (76 reviews)
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    Company Reviews

    Working at Sunglass Hut

    3.976 ratings in total
    5
    39
    4
    16
    3
    4
    2
    7
    1
    10
    90%
    Rate salary as high or average
    76%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(76 ratings)
    Career development
    3.4(76 ratings)
    Benefits & perks
    4.1(76 ratings)
    Management
    3.5(76 ratings)
    Working environment
    3.9(76 ratings)
    Diversity & equal opportunity
    4.0(75 ratings)
    Ratings for Sunglass Hut are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 76 reviews sorted by most recent
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    2.0
    Store Manager
    Oct 2024
    Sydney International Airport NSW 2020Less than 1 year in the role
    I did enjoy it till the team blindsided me.
    The good thingsWas a great location to work in. Meeting customers from all over the world.
    The challengesKPI’s we’re always set so high esp Comverion rates (which iin the store I was in was difficult at times) A lot of stuff online… constant on boarding processes and updates.. Also team members were very tight in the location I was at and went behind my back to the regional with false accusations and since I was still in probation I was let go with out even a warning or chance to defend myself. Salary was low considering the luxury aspect of the brand as well.
    2.0
    Manager
    Jun 2024
    Loganholme QLD 41293 to 4 years in the role, former employee
    A good company to start off with customer service.
    The good thingsGreat perks with product allowance.
    The challengesMinimal training and support from management.
    2.0
    Retail Sales Assistant
    Sep 2023
    Charlestown NSW 2290Less than 1 year in the role, current employee
    poor management bonding teams together through shared stress.
    The good thingsthe team is great to work with as we're all suffering from poor upper management together. Also it's really fun finding the right pairs to suit customers
    The challengesDealing with zero training, long hours with no break, full time work as a casual, poor upper management of the company, terrible communication from management about policies and store workings, expectation to uphold the store as if you are manager.
    3.0
    Retail Sales Associate
    Mar 2023
    5 to 6 years in the role, former employee
    Overall great experience, a good role on a casual basis whilst studying or for a short-term.
    The good thingsGreat colleagues, wonderful perks and benefits and overall a good working environment
    The challengesHigh Turnover in Managers, staff along with limited career progression opportunities past Manager or Assistant Manager roles.
    1.0
    Store Manager
    Feb 2023
    3 to 4 years in the role
    Very toxic work culture. I would not recommend this company to anyone
    The good thingsProduct allowance per year
    The challengesNo team - you literally have to call other stores to fill your rosters as they cannot get anyone to work there including managers. Daily inventory count am and pm. Monthly stocktakes. Assistant managers get 2 weekends off per month, store managers must work every weekend.
    1 person found this helpful
    5.0
    retail Associate
    Aug 2021
    1 to 2 years in the role, current employee
    Fun, interesting and upbuilding
    The good thingsWork life balance work environment continuing training
    The challengesrange of products very diverse which can be challenging at first.
    1.0
    Retail Sales Assistant
    Feb 2021
    Less than 1 year in the role, former employee
    Wasn't what I promised, no real training or chances to grow or level up.
    The good thingsGave me a reason to wake up once a week I guess,
    The challengesSigned a three month contract but was only given shifts for one month, no warning or explanation when shifts were cut. So disappointed, felt unwanted and unneeded. Boring and uninspired work.
    1 person found this helpful
    4.0
    Sales Associate
    Jan 2021
    Less than 1 year in the role, former employee
    While the job was fulfilling while it lasted, it was difficult to gain a sense of stability, however these negatives could easily be attributed to COVID-19. The staff was quite friendly, sociable and diverse.
    The good thingsExcellent work-life balance, flexible shifts, easy-going manager, diverse staff.
    The challengesDifficult to move up or gain promotions, not enough shifts but this is likely to due COVID-19.
    1 person found this helpful
    4.0
    Store Manager
    Oct 2020
    7 to 8 years in the role, former employee
    An excellent retail business
    The good thingsSunglass Hut was a fantastic start to my career. I learnt a lot and had a lot of opportunities in the early days to progress and experience new things. Cool perks.
    The challengesTenure - There's a lot of talent at Sunglass Hut. I found that when I reached a certain point in my career, there was very little opportunity for and an unclear path for progression. Area Managers have all been in their roles for an extended period of time and new roles don't come up very often. Area Managers also are responsible for a lot which means they don't always have the time for regular face-to-face interaction.
    1 person found this helpful
    3.0
    Retail Sales Assistant
    Aug 2020
    Overall the people and perks are amazing. Life long friends get made
    The good thingsDepending on the store you're in and who you work with. Incentives and staff perks are amazing
    The challengesGetting the support from Area Managers and HR. Unrealistic KPIs
    2.0
    Retail assistant
    Jun 2020
    Less than 1 year in the role, former employee
    It would be a good role for someone who loves sales roles.
    The good thingsA cool, modern place to work
    The challengesHigh pressure to persuade customers and up-sell, to the point of upper management starting at you like a hawk
    2.0
    Sales Assistant
    May 2020
    Less than 1 year in the role, current employee
    very challenging and unreliable
    The good thingsGood perks and friendly staff
    The challengesNot many hours, minimal staff investment and little support during training
    5.0
    Store Manager
    Mar 2020
    Amazing company! Would highly recommend
    The good thingsAmazing culture, the people side of the company is so motivating.
    The challengesChristmas can always be challenging at peak season. You are on your feet all day can be physically strenuous
    5.0
    Retail Sales Associate
    Mar 2020
    3 to 4 years in the role, current employee
    The dream job I wasn’t directly looking for.
    The good thingsAmazing team Awesome products Great energy Many opportunities
    The challengesSelling sunnies on rainy days
    5.0
    Retail Sales Associate
    Mar 2020
    1 to 2 years in the role, current employee
    Amazing environment and culture to be apart of, opportunities to move up in the company do arise to the correct people
    The good thingsManagement/ head office are very easy to approach and very encouraging. Very good environment and culture to be working within
    The challengesApplied 1.5 years before my application was even considered. Staff discount isn’t consistent and only happened twice a year. Could use better training
    5.0
    Retail Sales Associate
    Mar 2020
    Love the company and the people working within it.
    The good thingsManagement are very supportive and it’s a very stress-free environment.
    The challengesConstant IT issues are a bit annoying but overall doesn’t affect too much. But stressful when Italians decide to visit but is pretty rare.
    5.0
    Assistant Manager
    Mar 2020
    3 to 4 years in the role, current employee
    Awesome company with an interest in you and your future, definitely recommend to anyone particularly uni students!
    The good thingsFun and fair, great pay and awesome management / bosses. Reimbursement!!
    The challengesTypical retail challenges, difficult customers and returns / exchanges. SGH gives up the tools and great training to deal with all of it though.
    5.0
    Sales Assistant
    Mar 2020
    1 to 2 years in the role, former employee
    Loved it
    The good thingsI loved every minute I worked with sunglass hut - it was such a fun place to work
    The challengesI honestly didn’t find any challenges when working with sunglass hut - sometimes lunch cover shifts could be kinda rubbished but I found working for this company amazing!
    4.0
    Sales Associate
    Jan 2020
    1 to 2 years in the role, current employee
    Overall I would 100% recommend working at SGH although now that I have graduated from university there is not a lot of career development and the hours are more suitable for students (for casual sales role).
    The good thingsI had a really supportive manager and a great working environment. The staff allowance is also a great bonus! If you are a university student, it's a great job because the pay is decent and the hours are not demanding so you can maintain a good study/ work balance.
    The challengesMeeting budgets on quiet days. Dealing with cranky customers although it's the same with any retail job.
    1.0
    casual retail associate
    Jan 2020
    1 to 2 years in the role, current employee
    working at sunglasshut can be exciting, but the expectations managers have on casuals on accepting hours and workload on short time frames is not worth the minimal pay.
    The good thingscan be fun - everyday is different
    The challengesmanagement do not care about their staff
    1 person found this helpful
    4.0
    Store Manager
    Nov 2019
    5 to 6 years in the role, former employee
    Good experience and fun working culture
    The good thingsGood working culture and fun environment
    The challengesThe retail hours as well as middle management
    4.0
    Retail Sales Assistant
    Nov 2019
    3 to 4 years in the role, current employee
    Incredible experience working here
    The good thingsSuch a great working environment, incredible staff perks that extend for friends and family as well.
    The challengesThere is a lot of product knowledge to learn, however, after being there for a few months you will know most things back to front. Customers are also particularly difficult compared to those in other retail settings. Not many hours available for casual employees.
    1.0
    Sales Associate
    Nov 2019
    1 to 2 years in the role, former employee
    On of the worst company’s I have ever worked for, work culture is disgusting and state managers are rude and disrespectful
    The good thingsThey provide a good casual rate and employee allowance for sunglasses
    The challengesManagement is terrible, no opportunity for growth, high expectations with nothing in return you will be unappreciated and undervalued
    2 people found this helpful
    5.0
    Sales Associate
    Sep 2019
    1 to 2 years in the role, current employee
    Best place for retail experience
    The good thingsThe team environment is lovely and everyone supports everyone.
    The challengesNot enough shifts to go around thus making it a hard role maintain financially.
    1.0
    Retail Sales Assistant
    Sep 2019
    Less than 1 year in the role, former employee
    Do not work here if you are a nice person. You will not fit in.
    The good thingsProducts are cool. You will meet some nice customers too.
    The challengesManagement are utterly hopeless. The culture is horrible and full of gossiping. Gossip and drama is seemingly encouraged.
    1 person found this helpful
    1.0
    Sales Assistant
    Sep 2019
    former employee
    The worse experience I ever had.
    The good thingsNothing at all. Use very old systems to operate sale. No promotion included in sale not even in career. Lack of management. Full of indiscipline. No manner of work hours and work responsibilities especially the manager needs to get adequate training before they get hire by the company.
    The challengesNo scope for career growth. It is impossible to get promotion no matter how hard you try.
    1 person found this helpful
    1.0
    Sales Associate
    Sep 2019
    1 to 2 years in the role, former employee
    Management needs a reality check
    The good thingsHalf price sunglasses promotions for employees
    The challengesManagement was difficult to work with
    1 person found this helpful
    5.0
    Sales Associate
    Sep 2019
    Healthy working environment for a retail position
    The good thingsManagement was good! They're very supportive in helping you in any way possible. Very realistic standards of customer service with strong balance of focus on the retailer and customer.
    The challengesPerhaps to some the independence and expectation to make decisions can be hard at first.
    2.0
    Sales Assistant
    May 2019
    worthwhile employer for students looking for some extra spending money, unideal for anyone else.
    The good thingsrelatively generous pay and allowance on casual contract.
    The challengesTerrible length shifts, terrible notice, terrible communication. Hard selling attitude with little support to back it up. Not paid to close. Gross attitude throughout the company to sell regardless of what is best for the customer.
    1 person found this helpful
    1.0
    Retail Sales Assistant
    May 2019
    All Australia1 to 2 years in the role
    Terrible experience stay away
    The good thingsMade some good friends and the discount and allowance is quite nice.
    The challengesTerrible management, very gossipy environment. Witnessed a lot of less than proper behaviour from management, if you can read between the lines. A lot of pressure to make budgets and a lot of theft to deal with. Casual workers often asked to perform tasks that above their pay level. Problems in stores were rarely addressed by upper management who only cared about targets.
    2 people found this helpful
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