Surf Dive n Ski
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    Surf Dive n Ski
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    Company Reviews

    Working at Surf Dive n Ski

    2.634 ratings in total
    5
    4
    4
    7
    3
    4
    2
    11
    1
    8
    35%
    Rate salary as high or average
    35%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(34 ratings)
    Career development
    2.4(34 ratings)
    Benefits & perks
    3.6(34 ratings)
    Management
    2.6(34 ratings)
    Working environment
    2.9(34 ratings)
    Diversity & equal opportunity
    3.0(34 ratings)
    Ratings for Surf Dive n Ski are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 34 reviews sorted by most recent
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    2.0
    Manager
    Jan 2022
    3 to 4 years in the role
    Good to start, not to stay.
    The good thingsDiscounts, SOME staff.
    The challengesNo career progression
    1.0
    Retail Sales Assistant
    Jul 2020
    3 to 4 years in the role, former employee
    A good job to learn retail basics, but that's about it.
    The good thingsThe discount, the music
    The challengesI never came to or left work feeling valued by managers and colleagues. This really wore me down after 4 years.
    1 person found this helpful
    2.0
    Sales Assistant
    Mar 2020
    3 to 4 years in the role, current employee
    Overall very bad management / not fair
    The good thingsLove the people you work with and brands, great opportunity to speak with brands in person and learn their story
    The challengesBad management, bad use of KPI tracking performance, special treatment to higher up staff when they do wrong by the casuals/ part timers - no fair treatment
    1 person found this helpful
    1.0
    Retail Sales Associate
    Mar 2020
    3 to 4 years in the role, current employee
    Challenging and demanding, often draining mentally & emotionally.
    The good thingsThe discount is generous and the product is great.
    The challengesManagement, seeking time off, pay and they do not promote equality.
    1 person found this helpful
    1.0
    Retail Sales Assistant
    Mar 2020
    Unfortunately management ruined it
    The good thingsSome staff and some customers
    The challengesManagement and target pressure
    1 person found this helpful
    1.0
    Sales Assistant
    Nov 2019
    5 to 6 years in the role, former employee
    I had fun most days I left work not wanting to come back
    The good thingsThe people and culture
    The challengesNot having a choice over hours/shifts, forced to work when you can’t/request days off, aggressive negative reinforced management, low pay with no opportunity for increase.
    2 people found this helpful
    1.0
    Customer Service Role
    Nov 2019
    1 to 2 years in the role, former employee
    Too competitive
    The good thingsWorked with some great people
    The challengesKPI’S targets are too high. It Puts way to much pressure on employees and turns people unfairly competitive.
    2 people found this helpful
    4.0
    Visual Merchandiser
    Nov 2019
    3 to 4 years in the role, former employee
    Great culture
    The good thingsThe people you work with
    The challengesWork life balance. Was expected to do long hours
    2.0
    Retail Sales Assistant
    Nov 2019
    Was alright place to work But the environment made it hard to feel valued.
    The good thingsThe perks and discounts were great
    The challengesThey had clear favourites out of the Christmas casuals. This showed through interactions and how many hours you got a week. Getting less hours showed you were valued less which made you want to work and be there less. The management had poor communication between each other and poor interaction with staff members. I saw this not only happen to me but other staff members. The pay was very low and they got away with hiring Christmas casuals as “seasonal part time” this meant no part time perks because you were not there long enough and low pay rates.
    1 person found this helpful
    4.0
    Sales Assistant
    Oct 2019
    1 to 2 years in the role
    It's a really fun workplace with so much experience gained, but didn't feel appreciated for all the extra effort put in.
    The good thingsThe staff were all amazing. Discount was great. Management was also really good.
    The challengesContinuous pressure to reach KPI's which were sometimes ridiculously high for specific days. The pay was horrible. Was asked to step up and supervise (which I did) but wasn't given any sort of pay rise for taking on so much extra responsibility and pressure. Also no commission even for extremely high sales
    1 person found this helpful
    2.0
    Sales Role
    Sep 2019
    Felt like I had to prove myself and do a new job interview every single shift
    The good thingsMeeting new people and being first in line to see new stock arrivals
    The challengesPerformance reviews, hyper sessions and VMing with old stock that hadn’t been selling.
    2 people found this helpful
    2.0
    Retail Sales Assistant
    Sep 2019
    Less than 1 year in the role, former employee
    Worked 2 weeks over christmas and then nothing - waste of time
    The good thingsTeam was great, lots of opportunities to earn big discounts and gifts. Helped me buy christmas presents that year
    The challengesManagement was shocking, there was an obvious 'cool kids' hierarchy going on with the long term staff and this was reflected in hours and even communication between staff
    2.0
    Sales Assistant
    Sep 2019
    1 to 2 years in the role, former employee
    Great - less pressure needs to be taken
    The good thingsGreat, fun atmosphere. Especially for younger people. Everyone generally has a down to earth attitude.
    The challengesEnormous pressure to sell and meet individual KPI's. I felt like I was going to be fired from time to time because of the pressure. Some places I believe do work together as a store.
    5.0
    Store Manager
    May 2019
    3 to 4 years in the role, former employee
    A business which will help you grow and learn to be a better salesperson and manager
    The good thingsDevelopment and opportunities Perks and incentives
    The challengesPersonal budgets and performance indicators
    3.0
    Manager
    May 2019
    1 to 2 years in the role
    Continually demotivating
    The good thingsDiscounts on products
    The challengesLack of support from upper management, unrealistic expectations, not enough staff rostered on to get tasks done, no career progression paths
    4.0
    Sales Associate
    Jan 2019
    Less than 1 year in the role, former employee
    Challenging, enlightening, educational and overall fun.
    The good things- Really good staff discount - The clothing and brands you're selling are gorgeous and help motivate you and keep you inspired in the workplace -you never feel alone or understaffed on your shift, there were always at least 3 people working to help - You tend to work with really lovely people, all who are good communicators and down to help you
    The challenges- Strong emphasis on individual sales KPI's, to the point where you sometimes felt more like a dollar value than a person. - Managers often placed double standards upon workers, leaving all of us with the feeling that we were not doing anything right - Due to the individual KPI system, if a customer you had served was served by another employee, either you would have to log your details into the system (creates an awkward situation), or the other sales person would get credit for your sale
    3.0
    Visual Merchandiser
    Dec 2018
    former employee
    Great people but that’s where it stops.
    The good thingsThe people. The teams I worked with were amazing in store. Everyone is really nice even in Head Office.
    The challengesThe company has absolutely no structure. Communication is deplorable and they have so much to learn about both of these concepts.
    2.0
    Sales Assistant
    Nov 2018
    Less than 1 year in the role, former employee
    No teamwork
    The good thingsThe people in the team were always lovely and the discounts
    The challengesThe management and competitiveness. You had to hit a target every single week and if you didn’t you were on a performance review, COMPETING against your own work team. Nothing was team focused, all about getting better than the person rostered on with you. Creating a wall between being genuine with a customer and needing to hit targets. There was a lot of manipulation from higher up and always worrying about the bonuses for the managers if their team does well for the store.
    2.0
    Part-Time Sales Assistant
    Sep 2018
    Less than 1 year in the role, former employee
    Only good side was meeting new people.
    The good thingsMade some friends, good discount on clothes which was brilliant!
    The challengesUnless you are an over the top in your face kind of person don't expect to be able to be \"yourself\". If you don't hit certain targets you get to have a fancy performance review done on you that makes you feel BRILLIANT
    3.0
    Retail Sales Assistant
    Jul 2018
    1 to 2 years in the role, former employee
    Easy but boring
    The good thingsGreat team, work was reasonable, staff discounts were a major plus.
    The challengesCompetitive sales environment sometimes creating tense relationships. Could get boring if there were no jobs or customers. Often was a lack of hours available and they paid a very low wage.
    4.0
    Casual Sales Associate
    Mar 2018
    Less than 1 year in the role, current employee
    This company is a fun and rewarding company to work for.
    The good thingsEach employee gets 40% off of big brands which are sold at your store only. So you can only purchase clothes with the 40% discount at your own store. You get to make a few friends too and learn about different cultures.
    The challengesCleaning up after customers is a challenge as it will annoy you. There is also dealing with rude people and not being able to say anything about it (like in any job). You will also have to work with people who may not have the same work ethic as you do, and this could make you feel like you are being taken advantage of for your own good practices.
    2.0
    Customer Assistant
    Feb 2018
    Awful place to work
    The good thingsGreat to meet new people (customers)
    The challengesNever been in a job where team work means nothing and competition means EVERYTHING. I believe working in a team is the best way to work, so by being told you are to compete against one another draws you away from giving great customer service and makes you focus on other employees situations
    2.0
    Sales Assistant
    Feb 2018
    1 to 2 years in the role, current employee
    It’s good but you get paid peanuts for jumping through hoops of fire
    The good thingsThe people are great!
    The challengesWorking in a different environment
    4.0
    Sales Assistant
    Feb 2018
    Good place to work.
    The good thingsGood staff to work with, laid back working environment, good training. Out of work training and brand meetings were good fun.
    The challengespoor management, there was incentives for management to reach their KPI's and no incentives for general staff to reach theirs other than the fact they would receive no shifts. KPIs often unrealistic not taking demographic of store into account.
    5.0
    Casual Cashier
    Aug 2017
    Less than 1 year in the role, former employee
    Perfect for a first job (if you're new to the work force) or a second job (if you already have one job) but not ideal for saving money and/or a career.
    The good thingsThe vibes, the people you meet, the culture, staff discounts, the music, selling awesome s**t testing out new skateboards when they come in, working Dec - the mad xmas rush is actually made to be a fun time for staff, so many perks of working here.
    The challengesLiving on such a minimal wage - retail is all the same. The discounts do make up for it though!
    1.0
    Retail Sales Assistant
    Aug 2017
    1 to 2 years in the role, former employee
    I wouldn't work there again because the management was unbelievably bad.
    The good thingsThe culture, the friends I made.
    The challengesManagement from the store up to head office
    5.0
    Retail Sales Assistant
    Apr 2017
    3 to 4 years in the role, former employee
    Great frienships, huge sales/targets experience & learning opportunities.
    The good thingsFriendships, team atmosphere. Chilled out & social vibes.
    The challengesHitting sales targets, it is a positive making work interesting.
    2.0
    Sales Assistant
    Apr 2017
    Newcastle NSW 2300
    Judgemental place to work.
    The good thingsDiscounts!!!!!!!! Some other staff members.
    The challengesLack of training and management.
    5.0
    2IC
    Feb 2016
    1 to 2 years in the role, former employee
    to live summer everyday!
    The good thingsThe company can take you to many pathways! I've met alot of amazing people throughout my time at SDS Who have started off just as a casual and have now worked there way up to head office giving them the opportunity to travel and experience life!
    The challengesReaching KPI targets!
    4.0
    Sales Assistant
    Feb 2016
    3 to 4 years in the role, former employee
    A great store to learn fantastic customer service skills
    The good thingsGreat perks! Great training!
    The challengesAfter working over three years for SDS I still found it a challenge to get any opportunity for career development
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