Suttons
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    Suttons
    (54 reviews)
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    Company Reviews

    Working at Suttons

    3.354 ratings in total
    5
    20
    4
    10
    3
    4
    2
    6
    1
    14
    66%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(54 ratings)
    Career development
    3.2(54 ratings)
    Benefits & perks
    3.2(54 ratings)
    Management
    3.1(54 ratings)
    Working environment
    3.3(54 ratings)
    Diversity & equal opportunity
    3.2(54 ratings)
    Ratings for Suttons are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    wharehouse
    Jan 2026
    Arncliffe NSW 2205Less than 1 year in the role, former employee
    worst workplace i have experienced
    The good thingssome very good people working there
    The challengesno support from management when issues arise
    2 people found this helpful
    1.0
    Business Manager
    Jan 2026
    Mosman NSW 2088Less than 1 year in the role, former employee
    Only if you can't find a better role anywhere else.
    The good thingsI was paid on time and misery loves company so many colleagues were in similar positions
    The challengesFamily businesses are great....if you're a member of the family otherwise they lack the vision and professionalism of non family businesses. Frustrating that I was the 5th guy in the job in less than 2 years yet senior management didn't have enough sense to see the problem - the department manager.
    1 person found this helpful
    1.0
    Finance and Insurance Business Manager
    Dec 2025
    Sydney NSW 20005 to 6 years in the role, current employee
    When issues arose, support from GM & HR were limited, despite years of strong performance.
    The good thingsEnjoyed working with staff over the years
    The challengesSupport from GM & HR when needed.
    1 person found this helpful
    4.0
    Parts Interpreter
    May 2025
    Huntingwood NSW 2148Less than 1 year in the role, former employee
    Great experience that taught me my worth and it’s definitely a job that I will be proud of.
    The good thingsI enjoyed the people I worked with.
    The challengesThe only thing I can complain about is the pay structure, the fact is I could go else were and get paid double then here for less work.
    2 people found this helpful
    5.0
    Business Development Manager - Aftersales
    Oct 2024
    Wetherill Park NSW 216411 to 12 years in the role, current employee
    My time at Suttons has been incredibly rewarding, with a great balance of support, growth opportunities, and a dynamic work environment that keeps things exciting.
    The good thingsI've been at Suttons for almost 12 years now, and it’s been a really enjoyable experience. The environment is fun, and the flexibility has made it easier to keep a good work-life balance. The management team is always supportive and provides great guidance, which has really helped me grow professionally. Whenever I’ve needed help with anything, there’s always been someone there to lend a hand. Overall, it’s a great place to work with a strong focus on helping you succeed and feel comfortable in your role.
    The challengesLike any job, there are challenges, and with Suttons being a large organization, there's always something to keep you busy. It can be fast-paced at times, but that’s part of what makes it exciting. Luckily, the supportive environment here has made it easier to manage the workload and meet expectations. The team and management (Priscilla and Lee) really help you to learn and grow within the role, which has been a huge plus in delivering results.
    1 person found this helpful
    5.0
    CRM Data Administrator
    Sep 2024
    Wetherill Park NSW 21643 to 4 years in the role, current employee
    Overall, it's been a great journey, and I highly recommend it to anyone looking to grow in a dynamic, well-supported environment.
    The good thingsThe workplace culture is friendly and supportive, creating an environment where teamwork is encouraged, and everyone feels valued. There's a great balance of fun and interactive moments, but the best part is the autonomy I'm given in my role. I’ve been able to work independently without micromanagement, thanks to the clear goals and structure in place. The company’s large network provides ample room for growth and development, both personally and professionally.
    The challengesThe challenges that come with the role are definitely rewarding, though dealing with external systems and IT teams can be a bit tricky at times.
    5.0
    Data Administrator
    Sep 2024
    Wetherill Park NSW 21645 to 6 years in the role, current employee
    If you're looking to grow both personally and professionally, joining the BDC department is essential
    The good thingsManagement is exceptional. Priscilla, Jesse, Lee, and Ash consistently support every team member. The professional development initiatives from Priscilla and Jesse are ongoing, always setting goals and achievements to strive for. The work-life balance in this department is unparalleled, and there’s a strong emphasis on empowerment. The work culture truly feels like a second family, where every team member gets to know one another beyond just being colleagues. This positive environment stems from the top, as Priscilla, Jesse, Lee, and Ash actively promote these values.
    The challengesSimilar to any fast-paced call center or office admin position, there are always deadlines and targets to achieve. However, the strong support and leadership from Priscilla, Jesse, Lee, and Ash help alleviate the pressure. These challenges inspire me to grow and improve, and the ongoing development opportunities in this department keep me motivated.
    5.0
    Business Integration Manager
    Sep 2024
    Wetherill Park NSW 2164
    Why I Love Working at Suttons: Family Atmosphere and Growth Opportunities!
    The good thingsThe Business Development Centre – A Great Place to Work! Working at Suttons, especially in the Business Development Centre (BDC), has been an amazing experience. The atmosphere is more like a family than a team, where everyone supports one another and enjoys working together. Lee, our General Manager, genuinely cares about her staff, always ensuring that we have what we need to succeed both professionally and personally. The leadership from our managers, Ash and Jesse, is outstanding. They consistently guide and inspire the team, making sure we stay on track while keeping the workplace fun and engaging. There’s also a fantastic opportunity for growth within Suttons. Whether you’re looking to develop new skills or move up in your career, the company truly supports its people. If you're after a place where you feel valued, challenged, and part of a strong, close-knit team, Suttons BDC is the place to be!
    The challengesLike any fast-paced environment, working at Suttons' Business Development Centre comes with its challenges. We often juggle multiple tasks and deadlines, but the supportive team culture and strong leadership from Lee, Ash, and Jesse make it manageable. The challenges push us to grow and improve, which is why there's so much opportunity to develop professionally within the company.
    5.0
    Customer Care Consultant
    Sep 2024
    Wetherill Park NSW 2164Less than 1 year in the role, current employee
    Suttons is one of the best companies I’ve ever worked for. I genuinely enjoy my time here and would highly recommend this company to anyone.
    The good thingsI receive daily support in my role, everyone in the business is collaborative and eager to help with any questions. You can always reach out for assistance.
    The challengesEven with complex enquiries and escalations, my team is always ready to assist and support. No situation is ever too complex, and I always feel supported.
    1 person found this helpful
    5.0
    Customer Care Consultant
    Sep 2024
    Wetherill Park NSW 21641 to 2 years in the role, former employee
    Since joining Suttons Motors, I have felt supported and well cared for. I no longer feel like just a number; I feel valued and respected. I genuinely enjoy coming to work and doing my job..
    The good thingsSuttons Motors have a great support network, all the staff are lovely and friendly.
    The challengesThe challenges would be within my job role.
    5.0
    Digital Designer
    Sep 2024
    Wetherill Park NSW 21641 to 2 years in the role, current employee
    You definitely feel like you're a valued part of the family here!
    The good thingsI am incredibly supported in everything I do. My achievements however big or small are regularly acknowledged and appreciated, and whenever I am unsure of anything it is a learning experience, I'm told why things are done the way they are done so that I understand for future reference. It feels like all departments talk to each other which I can't say about previous places I have worked.
    The challengesIt can get quite busy at times and sometimes hard to keep track of little things in progress, however there is a team behind me that supports each other so that we can get things done.
    1.0
    Service Department
    Sep 2024
    Sydney NSW 20001 to 2 years in the role
    I did not feel like a person, I felt like a number on an employee list, and a very disposable one at that.
    The good things1) Some of the co-workers were good people and were pretty open to helping someone out when they got stuck with something if they were able 2) You can largely operate independently with little supervision (although this was because management was never around to supervise anything to begin with)
    The challenges1) Barely any training. You are essentially thrown to the wolves after an extremely brief, informal and overly simplified training day (barely a couple hours) where you will constantly run into problems they didn't teach you to handle properly. 2) No hope of career progression. Everyone there, no matter how much time and effort they put into the role, was stagnant in their position with no hope of advancement in either their role or salary. 3) Completely unsatisfying role. It was either painfully boring or very stressful with no in-between. 4) Management was often unavailable whenever they were needed and never gave any support, even when I was just starting the role 5) Aside from the few good people mentioned in the pros section, the environment was very toxic and a lot of colleagues were very fake. 6) Never felt like the company cared about me, I only felt like a number. 7) Very understaffed. If even one person in a department took a single day off, everyone else's workload would increase to an unreasonable amount which would result in you working overtime and pushing back your own work to compensate, which still effected your work efficiency for several days after the fact. This also resulted in colleagues being passive aggressive towards anyone who would take time off.
    2 people found this helpful
    1.0
    Parts Interpreter
    Jun 2024
    Huntingwood NSW 2148Less than 1 year in the role, former employee
    Wasted my time, was out of there in 3 weeks, don’t bother
    The good thingsNothing, no proper training and programs and parts catalogues are useless and out of date
    The challengesNo proper training, poor management out of date programs and parts catalogues and customers are arrogant and disrespectful
    1 person found this helpful
    5.0
    General Manager
    Aug 2023
    All Sydney NSW5 to 6 years in the role, current employee
    This is a workplace that truly values its people.
    The good thingsFor more than 5 years, I've been part of Suttons, where the care for their team continues to astound me. The company's dedication to professionalism is unwavering, always striving for advancement. The commitment to improvement is a common thread linking Directors to every team member, creating an environment of genuine care and support.
    The challengesSuttons holds high expectations for its team members - you work hard. This creates a workplace that strives toward excellence.
    2 people found this helpful
    5.0
    Assistant Service Manager
    Mar 2021
    5 to 6 years in the role, former employee
    Awesome!, I wished there were up hare in QLD so I could continue with them.
    The good thingsThe Suttons believe in their staff and commit to showing it. Good work is very much rewarded. Great people to work with throughout the group.
    The challengesIt's the Automotive industry, it's long and hard work! No bones about it Suttons want to be top of their game, you have to be with them or get off the bus.
    1 person found this helpful
    3.0
    Business Manager
    Nov 2020
    Stable yet boring and very average.
    The good thingsRelative stability. Systems are somewhat easy to use.
    The challengesAcross the board remuneration seems to be very much on the lower end of what is out there. Poor remuneration lead to alot of pressure and stress as I found myself constantly having to overperform to make the role financially viable. Very old school in terms of management style.
    6 people found this helpful
    1.0
    Service
    Aug 2020
    9 to 10 years in the role, former employee
    Worked hard but felt let down.
    The good thingsLeft alone by management.
    The challengesPoor leadership and no guidance or training.
    4 people found this helpful
    1.0
    Mechanic
    Mar 2020
    Not happy but still keep going
    The good thingsI have work but the surrounding is dirty the floor is not painted even the hoist at not presentable.no training for technician very limited to people.technician rule is different.
    The challengesNot enough tools and equipment on special tools even the tools for pressing a bushing
    3 people found this helpful
    4.0
    Service Adviser
    Mar 2020
    1 to 2 years in the role, former employee
    Despite all the challenges I Learnt a lot and I was able to use that in a new environment
    The good thingsLearnt a lot and you get thrown in the deep end a bit but they welcome any suggestions
    The challengesVery busy and Long hours, the computer system very challenging a bit complicated and the lunch break half an hour only
    3.0
    Accounts Payable Role
    Mar 2020
    9 to 10 years in the role, former employee
    I became very independent person by working for Suttons
    The good thingsGood people to work with and very flexible
    The challengesWell this industry all together is very different. At times too much pressure
    3 people found this helpful
    2.0
    PDI Manager
    Nov 2019
    3 to 4 years in the role, former employee
    Your only a number at Suttons and not a valued employee
    The good thingsPeople i worked with
    The challengesOut dated computer systems
    1 person found this helpful
    1.0
    Sales Consultant
    Nov 2019
    Less than 1 year in the role, former employee
    Torturous
    The good thingsBonus incentives and company cara
    The challengesWorking 2-3 weeks straight without a day off doing 14 hour days.
    3 people found this helpful
    1.0
    General Manager
    Nov 2019
    3 to 4 years in the role, former employee
    Absolutely terrible employer
    The good thingsLocation of dealerships
    The challengesThey don’t practice what they preach. The politics in this company are a joke.
    2 people found this helpful
    2.0
    Customer Service Role
    Nov 2019
    Working in this environment made me realise this type of industry is not for me.
    The good thingsFriendly work colleagues.
    The challengesWorking 11 hour days & sometimes longer with only a half hour lunch break, my salary was very low based on how many hours we had to work, the pay slips would read lower hours (38 hour weeks) at a higher rate which was not the case as I was working 55 hour weeks at a low rate.
    6 people found this helpful
    5.0
    General service manager
    Sep 2019
    23 years with the company 2 of my kids work for the family my late wife used to work for the family and would love to retire at Suttons
    The good thingsWorking for the Suttons family because they understand family values and give you full support when you need it
    The challengesThere is no challenges
    1.0
    Delivery Driver Storeperson
    May 2019
    27 yrs with this company with no insentives or appreciation for the work that’s done
    The good thingsSome good people to work with in the warehouse
    The challengesExpected to do the work of a supervisor and not get payed for it
    2 people found this helpful
    2.0
    Stock Controller
    May 2019
    1 to 2 years in the role, former employee
    Starting off it was great, everyone supported each other and there was opportunities to excel and work your way up. Unfortunately there was a big directional change and with that good managers were pushed out and less experienced managers were bought in c
    The good thingsCompetitive Salary If you have good management you’ll love it.
    The challengesHigh expectations. Poor management = poor environment and negative work experience
    1 person found this helpful
    2.0
    Service Adviser
    Oct 2018
    Negative environment
    The good thingsVery minor positives that don’t really make a difference to the bigger picture.
    The challengesLong hours, worked into the ground. No support or care from management
    1 person found this helpful
    5.0
    Multiple Roles
    Aug 2018
    Suttons really cares about you and is making a difference!
    The good thingsSupport Management Carrer progression Family owned Supportive team You're not just a number
    The challengesFinding what career path you want to take as there are so many options at Sutton's!
    5.0
    Multiple Roles
    Jul 2018
    Opportunities Galore
    The good thingsThe only thing holding you back is yourself, if you are responsible and willing to take on a challenge Suttons will give you an opportunity to grow and help you succeed.
    The challengesIt may be necessary to change work locations so that you continue to evolve and grow over time and with Sydney traffic that could mean lots of time sitting in traffic.
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