Started with promise, but lost its way under new leadership of CEOThe good thingsSome genuinely amazing people, especially in the entry-level positions. But staff are overworked, underpaid, and expected to meet high demands without the right resources or structure in place. Salaries are extremely low compared to workload and responsibility, unless in a Senior Manager position.
The challengesRoom for improvement in how staff are supported and how communication flows from the top down. There’s little to no structure, despite a number of strategic planing meetings with no results, just for show, which makes it hard to feel set up for success. Transparency from CEO needs to be much stronger! Decisions often come without explanation, and turnover has been very high under the new CEO’s management, with several key and long-term staff departing. The CEO and GM's seem more focused on ticking boxes and maintaining appearances than actually leading or supporting their teams. Internal communication is inconsistent, meetings are often cancelled last minute or not followed up, and genuine empathy and accountability are lacking at their level.The organisation would really benefit from rebuilding a culture where people feel valued, heard, and supported because there are some amazing, hard-working staff at the ground level who truly care about what they do and deserve better leadership.