Travelex
(62 reviews)
Company Reviews
Working at Travelex
3.162 ratings in total
5
15
4
12
3
11
2
15
1
9
63%
55%
Work/Life balance
3.2(62 ratings)
Career development
2.6(62 ratings)
Benefits & perks
2.6(62 ratings)
Management
2.7(62 ratings)
Working environment
3.0(62 ratings)
Diversity & equal opportunity
3.4(62 ratings)
Reviews
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4.0
OnlineManager
Oct 2025Sydney NSW 20007 to 8 years in the role, former employee
Local operation changed since global restructure.
The good things Was a pleasure to work there. Great culture and hard working, dedicated, friendly, accessible people and all in the same boat feeling. Nice office. Used to have good social activities and inclusion.
The challengesSlow and insufficient IT development.
5.0
Payroll Officer
Mar 202311 to 12 years in the role, current employee
Decent place to work
The good thingsIt's always been Pleasure to work with Travelex. it's been very supportive Managers, Team leaders and Colleagues whom I have worked with.
The challengesI’ve faced a challenging or seemingly impossible deadlines, and somehow delivered the work on time with the team support. Everyone in our team supports each other and take each challenge with positive attitude.
Head of HRThank you for your feedback and honesty. We are currently working on so big changes with our payroll & rostering systems and processes as well as general process reviews to create efficiencies which will improve some of the challenges you have mentioned.
30d+ ago
5.0
Payroll/HRIS Officer
Mar 2023Supportive workplace; Unity in Diversity; Growth Opportunity
The good thingsTravelex is a supportive workplace & has diverse culture. Provides Dynamic environment where employees can thrive & feel supported to reach their full potential.
The challengesThe business has witnessed challenges during Covid and it’s bouncing back post Pandemic more strengthening due to Company’s reputation and loyalty of employees.
5.0
Graphic Designer
Feb 2023Good work life balance, flexible and a great supportive environment and culture in the organisation.
The good thingsFeel very welcomed into the organization. Good work culture and a lot of support from members of the team with the willingness to help you learn and be comfortable settling into the role.
The challengesLearning new skills and understanding how everything is setup and organised.
5.0
Learning and Development Manager
Feb 20233 to 4 years in the role, current employee
If you are looking for a friendly, supportive and fun workplace, then put Travelex down as your next destination!
The good thingsTravelex is a friendly and supportive business that challenges you to think outside the box. I work within an amazing team where each person has something different to offer. As a new Mum, I am given lots of trust and flexibility which is vital in this current environment. I am challenged to explore new ideas and feel safe to be myself in the workplace. I am proud to be a part of a reputable brand and play a role in improving the skills and ability of our people.
The challengesI joined the business just prior to Covid so I witnessed a lot of the challenges the business had to go through in the last few years. However, it's our reputation, teamwork and loyalty of the people in the business that keeps Travelex going, stronger than ever.
5.0
Head of Human Resources, ANZ
Feb 20231 to 2 years in the role, current employee
Great place to work in a well established, leading global brand with great people!
The good thingsI have been working with Travelex for just on 12 month and it has been an amazing journey as our business rebuilds post COVID. We are rapidly growing and there is heaps of things that we are working to on improve our business for our colleagues and customer. We have invested to support to develop our colleagues and grow our business in ANZ. Lovely friendly culture were we all help each other out and provide support.
The challengesRapid growth so we are always in need of great people to join our team.
5.0
Learning and Development Role
Feb 2023Less than 1 year in the role, current employee
I have reached career heights, I hadn’t even imagined and am excited for all the future opportunities that come along.
The good thingsI love the culture this company produces. They are extremely supportive and have repeatedly championed my efforts, to help me reach my career goals.
The challengesAs with all companies, dealing with the changes to operations as a result of the pandemic, has meant facing some difficult customer interactions, but as this is par for the course, when working on a frontline, having the support of your colleagues and managers, enables you to face this with ease.
1 person found this helpful
3.0
Service Delivery Specialist
Feb 2023Less than 1 year in the role, current employee
Management Good
Work and Salary Not Good
The good thingsColleagues are friendly and very supportive.
The challengesAll the work is manual.
They do not work smart, they slog, which is a lot of manual work involved which consumes a lot of an individual's time.
If they work smart by using CRMs or other tools, the same time can be used to do other important work which is for companies benefit.
The Salary package is not what is going on in market and is not fair compared to the work I have to do.
5.0
Junior Financial Analyst
Feb 2023Less than 1 year in the role, current employee
Travelex has been a very refreshing change to the traditional working environment I have experienced in the past. The culture is modern and fun and there are many opportunities to thrive in your professional life.
The good thingsAs a new starter I feel very welcomed into the organization. There is a fantastic work culture and a lot of support from senior members of the team. There is also a wealth of experience to draw from, with colleagues who are genuinely willing to help you learn.
The challengesAny challenges experienced so far have been well balanced with the opportunity to learn new skills, as well as pool of support to draw from.
5.0
Store Leader
Nov 20229 to 10 years in the role, current employee
I've been here for nearly a decade. If I didn't view the job and company positively I wouldn't be here still.
The good thingsA very open and inclusive culture.
It's a place where you can quickly make friends for life.
There are plenty of opportunities for advancement as they hire from within before looking outside.
Fast paced environment where every day is different.
Bonus structure that puts teamwork first which means no sales stealing.
The challengesIT can be an issue (but where isn't this the case?)
Slow when it comes to rectifying maintenance and cosmetic issues.
Shift work if you're at an Airport location
There is no compensation based on performance. What you're paid is what you'll always be paid.
Depending on your location, OT can become the standard.
4.0
Talent Acquisition Partner
Jul 2022Great place to work!
The good thingsSupportive environment, Great management and a very open culture.
The challengesIt issues-but we have a great team who help in the backend
1 person found this helpful
5.0
Marketing Executive
Jul 2022Less than 1 year in the role, current employee
So glad I joined this company
The good thingsThe team are so friendly and accommodating. The business values open communication and new ideas and give frequent constructive feedback. As a new employee I instantly felt like part of the team and was so supported during my onboarding process. Being a global company, there is a lot of opportunity for growth and career progression.
The challengesSome systems are outdated and don't integrate but that is being worked on by the team.
5.0
Support Manager
Jul 2022Good people, Pragmatic Management, Inclusive & Diverse
The good thingsGood working environment, Supportive and inclusive people, Opportunity to progress and collaborate across departments
The challengesIT modernization is lagging but work is being done
3.0
Office Administrator
Nov 20205 to 6 years in the role, current employee
diverse store locations, few but good incentives
The good thingsflexible working environment at the airport
The challengesroutine shifts, very independent learning environment
1.0
Team Leader
Mar 2020 absolutely horrible
The good thingsA few nice people in the company but that's it.
The challengesDealing with bad management
1 person found this helpful
3.0
Sales Consultant
Mar 2020Unheard.
The good thingsThe staff are lovely
The challengesManagement don’t know the meaning of communication
2 people found this helpful
4.0
Store Manager
Mar 20205 to 6 years in the role, current employee
It’s fine, good and bad.
The good thingsManagement are usually a great help in any issues that might arise.
The challengesThe pay for what you do is atrocious and the hours are ridiculous. Should be the same as banking!
3.0
Sales Consultant
Mar 20201 to 2 years in the role, former employee
Simple job if you have a knack for following procedures, but nothing spectacular.
The good thingsVery straightforward job, and no need to take any work home with you if you are employed as a casual.
The challengesComputer systems extremely outdated, management not very helpful (struggling with the same computer system limitations), IT support in India with a very bad phone connection.
1 person found this helpful
4.0
Sales Consultant
Nov 20195 to 6 years in the role, former employee
Decent place to work
The good thingsInteracting with people and good currency rates
The challengesKeeping up with KPIs
1 person found this helpful
1.0
Sales Consultant
Nov 2019Glad I left
The good thingsIf you didn’t have to speak to incompetent management things would be better
The challengesNot enough staff poor internet support
3 people found this helpful
4.0
Store Leader
Nov 201911 to 12 years in the role, current employee
Very Interesting and different
The good thingsWorking alone and not having management breathing down your throat
The challengesCan sometimes be very quiet and boring
1.0
Sales Consultant
Sep 20193 to 4 years in the role, current employee
Look elsewhere
The good thingsSecure job, if you like work alone, then you will enjoy this role
The challengesAlways short staffed, computer from the dark ages, no support, high management turnover, dealing with more and more competitors, no budget for anything
2.0
Store Manager
Sep 20195 to 6 years in the role, former employee
time to do what is required and being spoken to like a child .
The good thingscustomer relations helping people in traveling needs
The challengesachieving budget no
time do do what is required , too much paper work whilst trying to meet the above .
2.0
Sales Consultant
Jul 2019All Australia7 to 8 years in the role
A disappointment.
The good thingsMostly friendly working environment.
Sometimes supportive in flexible working hours.
Global brand, with a global reach.
The challengesManagement. Career progression. Professional support. Pay. Legacy thinking.
2.0
Manager
Jun 20195 to 6 years in the role, former employee
Terrible management
The good thingsThe staff are amazing to put up with what they do and is expected of them
The challengeszero room for advancement, no understanding of career progression from within
terrible management from the top down, local managers did the best they could with what they had
1.0
Sales Consultant
May 20191 to 2 years in the role, former employee
They are going to cuss you out, never work for Travelex
The good thingsDon't remember anything good
The challengesWorking equivalent to 2 people in a very very busy environment
4.0
Analyst
May 2019Career growth with low to average pay
The good thingsGood working environment
The challengesThe niche industry
1.0
Store Manager
May 20193 to 4 years in the role, former employee
Expectation to hit results but doesn’t innovate to improve
The good thingsWork life balance and flexibility
The challengesCompany has a restructure every two years making it difficult to progress and no stability. You are treated like a number and not human. Culture is very toxic - no appreciation or recognition.
2.0
Travelex
May 2019All Australia
Had good and bad days
The good thingsPeople are friendly and generally the environment has a good feel
The challengesPromises are made but not delivered on. If you are not liked or do not conform you will not last. Micro-managed.
4.0
Sales Consultant
Feb 2019It was a good stepping stone for me. It is good for anyone who is looking for a stable career with not much challenges or rewards.
The good thingsNot much sales pressure and very supportive management.
The challengesNo further growth opportunities