Customer Service Role salary at TSA Group

Employees at TSA Group consistently praise their colleagues for being supportive and friendly, which creates a sense of camaraderie among team members. The company provides some basic benefits like free food and events, and some employees appreciate the opportunity to gain valuable customer service experience and learn CRM systems.

However, several challenges are commonly reported, including a management style that heavily emphasises metrics and provides limited flexibility. The training program is often described as inadequate for preparing staff for their actual responsibilities, while compensation is reported to be below industry standards. The work environment is characterised by high pressure and strict adherence to metrics, with limited breaks and flexibility.