Virgin Australia
    (299 reviews)

    Company Reviews

    Working at Virgin Australia

    3.4299 ratings in total
    5
    98
    4
    59
    3
    53
    2
    42
    1
    47
    67%
    Rate salary as high or average
    59%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(299 ratings)
    Career development
    3.1(299 ratings)
    Benefits & perks
    3.9(299 ratings)
    Management
    2.8(299 ratings)
    Working environment
    3.4(299 ratings)
    Diversity & equal opportunity
    3.7(299 ratings)
    Ratings for Virgin Australia are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Developer
    Mar 2026
    Brisbane QLD 40002 to 3 years in the role, former employee
    Isolating, sad, and full of blame.
    The good thingsI guess the travel benefits are good if you value that sort of thing.
    The challengesIsolating and lonely experience. If you're unlucky to end up in a team where the direct management are not good at their jobs you will be blamed and held responsible for all their short comings.
    1.0
    Pit Crew
    Jan 2026
    Adelaide Airport SA 5950Less than 1 year in the role, former employee
    Not as good as it initially sounds
    The good thingsGood amount of hours per week
    The challengesTerrible Management who play favourites and will switch your role without addressing it to you first, terrible start times and no regard for work life balance like they claim to
    2 people found this helpful
    1.0
    John
    Oct 2025
    Sydney NSW 20001 to 2 years in the role, former employee
    Very poor experience
    The good thingsNone you do get discount travel but the pay is so bad you can't afford to travel
    The challengesPay people what they are worth and you may be able to get people to work in the industry
    2 people found this helpful
    1.0
    Guest Services Agent
    May 2025
    Adelaide Airport SA 59502 to 3 years in the role, former employee
    Guest Service Agent Adelaide
    The good thingsWearing a nice uniform, benefits when you can actually use them.
    The challengesMicro management , favouritism , workplace culture and mannerisms with senior staff terrible.
    7 people found this helpful
    5.0
    Guest Services Agent
    Apr 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Great place would recommend Everyone so friendly , great company
    The good thingsGreat place to work , everyone so friendly and always said welcome to the Virgin Family Great training great atmosphere
    The challengesNo challenges everyone so helpful Great respect
    5.0
    Guest Services Specialist
    Mar 2025
    Melbourne Airport VIC 3045Less than 1 year in the role, former employee
    Loved working at Virgin Australia
    The good thingsGreat place to work and made some life long friends. It was always fun to go to work. To top it off, great staff travel benefits.
    The challengesNo real challenges here.
    1 person found this helpful
    2.0
    Customer Service Agent
    Feb 2025
    Melbourne VIC 30001 to 2 years in the role, former employee
    I will never work at the airport for any airlines again
    The good thingsAs a casual we dont get much benefits, but discount in flight fare. full time or part-time time you'll get $1000 flight travel credits each year. Not a long-term career, 1-2 years is enough
    The challengesGoing to work. You will meet different types of people at the airport that leave you underdering how did I get here. If you have a good coordinator that day you're lucky if you get a bad one prepare for a bad day ahead. The gossips at work people will talk about everyone. Toxic.
    5 people found this helpful
    2.0
    Safety
    Feb 2025
    Brisbane QLD 40003 to 4 years in the role, former employee
    Terrible Management. Great Team Members.
    The good thingsThe team were amazing The travel perks are ok if you can get on a flight
    The challengesManagement don’t understand what flexible working arrangements are and do not like hybrid or working from home scenarios. They do not care if you have young children and a life outside of work. The management is not good in general.
    4 people found this helpful
    1.0
    Cabin Crew
    Jan 2025
    Perth Airport WA 6105Less than 1 year in the role, former employee
    The job its self was unreal, the management was horrible
    The good thingsI loved the job, management was a let down and honestly ruined the experience for me
    The challengesmanagement was a challenge, as well as the unexpected shift changes
    9 people found this helpful
    3.0
    Guest Services Agent
    Nov 2024
    Brisbane Airport QLD 40083 to 4 years in the role, current employee
    Made lifelong friendships because we’re trauma bonded.
    The good thingsThe people make it worth it.
    The challengesManagement. Profit over customers without a hesitation. Communication from head office is either conflicting between departments or non existent. Some of the guests are a literal nightmare to deal with.
    4 people found this helpful
    1.0
    Ground Services Staff
    Oct 2024
    Brisbane Airport QLD 4008
    Glad I left
    The good thingsMost of the people I worked with were great. But be careful as there are some stooges among them. Leave and travel benefits are good, but not that great - if you can ever get them approved. Other discounts on things - but not that great.
    The challengesManagement and supervisory staff each have their own idea of how things should be done. Communication from management is a joke at best. Your pay is bare minimum as are the hours you work. Constant staff shortages and ridiculous workloads. Promotion and job assignments is via mates rates. Staff surveys are a joke. They want the truth to "fix" the issues, but do nothing about it. Your roster will constantly change at short notice. If you go sick for a shift, then expect to be challenged as to why and what for. Even when you supply a Dr certificate. Morale is low. That excited smile of yours will soon disappear. The list is actually endless for the challenges.
    21 people found this helpful
    1.0
    Guest Services Supervisor
    Aug 2024
    Melbourne Airport VIC 3045
    Hyped up work place. Expect to work horrible hours for minimum wage.
    The good thingsThe only good thing about working for Virigin were there travel perks, but even they have their downside.
    The challengesNo work and life balance. Management treat you like a number and not a person. The pay is barely minimum wage.
    9 people found this helpful
    4.0
    Cabin Crew
    Nov 2023
    Mascot NSW 20201 to 2 years in the role, current employee
    Great company to work but the pay could be better.
    The good thingsGreat benefits and great work as a single person
    The challengesHard to maintain long term relationships and will be away a lot. Will miss out on holidays, family occasions due to changing of roster.
    2 people found this helpful
    5.0
    Organsational Change Manager
    Oct 2023
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Fantastic people, forward thinking business and deeply committed to improve.
    The good thingsThe peoples commitment to providing the best service they can.
    The challengesMultiple parallel projects without considering the true impact on staff and customers.
    3 people found this helpful
    2.0
    Technology
    Aug 2023
    Brisbane QLD 4000
    It is all about bottom line $
    The good thingsTravel perks are good if you are an employee, limited perks for contractors
    The challengesTeam Culture, Leadership and Management
    4 people found this helpful
    1.0
    Marketing Role
    Jul 2023
    Brisbane QLD 4000
    Traumatic.
    The good thingsThe team (for the most part) are great people. I've made life-long friendships.
    The challengesLeadership is appalling. Work satisfaction surveys are continually low with zero changes being implemented. The salary is barely a liveable wage, regardless of how hard you work promotions are really hard to come by. So you end up with absolutely no work/life balance and you're not even adequately remunerated.
    14 people found this helpful
    2.0
    Technology Department
    Jan 2023
    Mentally Not Worth The Discount.
    The good thingsDiscounts, Nice People, Interesting Work
    The challengesZero Career Progression, Leadership At Team Levels Is Atrocious, Political.
    11 people found this helpful
    2.0
    Ground Crew
    Jul 2022
    9 to 10 years in the role
    An honest review about what it's really like to work as VA Ground Crew.
    The good things- Most of the team are great - Travel Credits and discounted Airfares - Complimentary parking - Decent amount of Annual Leave (If it's approved)
    The challenges-Terrible pay. For Ground Crew the challenges we face and the high influx of passengers we have to deal with daily, ontop of being the front line for guests who have been disrupted (Cancellations/Delays etc) it is very challenging. - Very little support. -Management has gone completely down hill. There is absolutely no structure. If you are a new recruit for Guests Services it is the blind leading the blind. - The expectations for OTP and pressures put on you if you are a delta are not worth the low pay. - Awful work life balance. There is no longer any preference to whether an AM or PM shift suits your life outside of work. They don't care... The company will use you wherever they need. You will come last. - As the airport is open 365 days a year it is extremely difficult to get peak times off such as Christmas.
    42 people found this helpful
    2.0
    Cabin Manager
    Apr 2022
    5 to 6 years in the role, former employee
    Enjoyable, different everyday!
    The good thingsflying with amazing crew, staff travel and getting a promotion. Traveling around Australia.
    The challengesBeing away and missing out on familly avents and constantly fatigued with hours you work. working with crew can be difficult.
    6 people found this helpful
    2.0
    Cabin Manager
    Mar 2022
    9 to 10 years in the role, former employee
    It’s the job of a lifetime.
    The good thingsGreat crew, good perks, get to travel and use staff travel
    The challengesThe hours can be tough with really early morning wake ups and red eye flights. The customers can be difficult. Management is a pathetic joke at all levels.
    12 people found this helpful
    3.0
    Cabin Crew
    Oct 2021
    7 to 8 years in the role, former employee
    I have been realised after I left working at virgin my team i met some great people but sometimes this could be annoying ENVIRONMENT TOO you may be disturb from your colleagues easily and some people need to go see counselling but they bring their mental to work. Could be toxic place too as you have to work with crew that you not get along ... overall not good i am done my time there
    The good thingsyou are flying place to place everyday is different
    The challengesyou have to prove your self every 6 months with exam and assessments even though you might be tired from the trip that you just finished. Its about exam and exam :-) and get up early and so on
    7 people found this helpful
    5.0
    Airline Captain
    Feb 2021
    Rewarding and challenging career.
    The good thingsGreat work-life balance
    The challengesVariable work hour with constant studies.
    3 people found this helpful
    4.0
    cabin crew
    Nov 2020
    1 to 2 years in the role, current employee
    My time with virgin was lifechanging and memorable and I will never forget my time and my friends made here.
    The good thingspretty much everything about my job was fantastic I wish I had never left but had to due to covid
    The challengeslong hours, taxing on your body
    5 people found this helpful
    5.0
    Cabin Crew
    Oct 2020
    Its been my favourite job and i would love to fly again
    The good thingsWorking with so many individuals was the best part of the job , staff travelling benefits and my rest days were also rewarding
    The challenges Dealing with sleep patterns
    2 people found this helpful
    5.0
    Airport movement coordinator
    Oct 2020
    Best place I ever worked!
    The good thingsAmazing people that become like family, travel benefits
    The challengesAverage wage for working shift work
    2 people found this helpful
    4.0
    Customer Service Representative
    Sep 2020
    9 to 10 years in the role, current employee
    Exhausting and fulfilled job
    The good thingsThe team environment, the people we work with are all like minded and look out for one another. We had great fares prices for air travel all over Australia and the world.
    The challengesVery early morning starts at 4am, sometimes the equipment was not working as well as it should, IT problems. When flights were cancelled and we had no more aircraft and it was the last flight out of Sydney
    2 people found this helpful
    5.0
    Cabin Leader
    Aug 2020
    Best 15 years of my life, made life long friends who are now family.
    The good thingsGreat culture, made lifelong friends and spend a got to see some amazing places around the world. LAX and AUH became second homes. It really was amazing.
    The challengesPermanent Jet Lag and missing out on special occasions like Christmas, birthdays and weddings.
    4 people found this helpful
    5.0
    Aircraft Maintenance Engineer
    Jul 2020
    1 to 2 years in the role, former employee
    Staff, managers and workers who understood me and appreciated my skills, experience, knowledge and work ethic.
    The good thingsHigh-tech aircraft ; they appreciate quality ; very experienced staff ; Adequate parts and tooling and spares ; fits my training ; appreciation and thanks from staff ; good facilities
    The challengesThe only challenge was that the contract did not last long enough
    1 person found this helpful
    4.0
    Analyst Programmer
    Jul 2020
    Less than 1 year in the role, former employee
    A very good experience at VA
    The good thingswork life balance was amazing at Virgin Australia. They hvae lots of scope to learn new things.
    The challengesThe contracts were not extended in time. This leads to insecurity amongst the contractors
    5.0
    Guest Services Agent
    Jun 2020
    Challenging at times but an amazingly supportive team to have fun with and work alongside.
    The good thingsAmazing team to work with Great career progression Challenging
    The challengesUnpredictable and constantly changing environment Some challenging situations with guests
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